Northwood Edinburgh reviews

★★★★★ 5/5

Google

I rarely leave reviews, but I wanted to share a very positive experience with Nicola at Northwood. I’m preparing a new property for the rental market, and Nicola has handled the entire process with exceptional professionalism. From organising all the required paperwork and ensuring full compliance, to coordinating marketing, arranging repairs, and managing the decorator’s work, she has taken care of every detail. Throughout the process, Nicola has been consistently efficient, proactive, and incredibly responsive. She’s made what could have been a stressful experience feel smooth and well-managed. I’m genuinely impressed with the level of service and support she has provided. Highly recommended.

Miguel · 12 December 2025

★★★★★ 5/5

Google

Lena at Northwood has been amazing in helping us secure our rental property in Edinburgh. All of the communication and queries have been answered almost instantly, we were in our property 7 days after the first viewing, and we felt super supported throughout the whole process. I had never heard of Northwood before, but now they will be my top choice when looking for future properties; can’t recommend them enough - the Moving in Box is a lovely touch too! Thanks so much Lena, you made the whole process so easy!

James · 9 December 2025

★★★★★ 5/5

Google

We recently had the pleasure of working with Jay at Northwood for the sale of our property in Stockbridge. We chose them after a few meetings with different agents, and we absolutely made the right choice. Jay was knowledgeable and responsive throughout the entire process and made the home selling process easy and stress-free. They were always available to answer calls and messages, and their calm, friendly manner made a huge difference in the process. We cannot recommend Jay highly enough to anyone looking to buy or sell a property.

Louise · 6 December 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Review for Jock Clement (Northwood Edinburgh) 24 November 2025 I had a fantastic experience working with Jock as our property manager. He was incredibly responsive and proactive in resolving an issue with our washer dryer. Once the problem was identified, Jock arranged for a replacement quickly and had it installed without delay, just in time for winter! His communication was clear and friendly throughout, making the whole process stress-free. Highly recommend Jock for his efficiency and excellent customer service! ⭐⭐⭐⭐⭐ July 2025 I can't say enough good things about my experience with Dankia from Northwood Edinburgh. From our very first interaction, she has been incredibly helpful. With all my million questions, she has remained patient, polite, and always friendly. I've also had the pleasure of working with a few of her colleagues (Tom, Claire to name a few) at Northwood, and they have all been wonderful to deal with as well. I would definitely rate the service a solid 10 out of 10.

Venetia · 25 November 2025

★★★★★ 5/5

Google

My experience with Northwood has been wonderful. As I'm moving abroad, I decided to rent out my flat in Edinburgh with the support of an estate agency for management. Nicola is fantastic and offered helpful advice throughout the process of setting up my flat for rental, and Meriel has been amazing with communication since tenants moved in. The Northwood team are very friendly, professional, and knowledgeable, and I feel confident that my flat will be in safe hands with their management. Thanks so much!

Emma · 25 November 2025

★★★★★ 5/5

Google

I had an excellent experience with this letting agency. They are very professional, easy to deal with, and incredibly fast in their responses. There were no complications at all from viewing the flat to receiving the keys. They even provided me with a welcome box that included discounts for furniture, which was a nice touch. Communication with the landlord through the agency has also been smooth and very convenient. A special thanks to (Meriel) for her kindness and great support. To be completely honest, the only thing that I found slightly uncomfortable is the inspection every four months. I fully understand it is their right, but it can create a bit of unnecessary tension between the tenant and the landlord. I hope this could be reconsidered in the future. Overall, this is the best agency I have dealt with so far, and I truly appreciate their service

A · 15 November 2025

★★★★★ 5/5

Google

I have let with Northwood for the past year and my agent Lena has been nothing but wonderful. I actually wanted to continue letting with this agency since they are so on top of everything and any time I have had any questions or concerns it’s been handled immediately! Unfortunately they didn’t have anything for my updated criteria at the moment so I’m very sad to be leaving them but for anyone who is wondering if they are worth it I can absolutely say they are. I have also looked at other properties with this agency with other agents and literally everyone who works there seems to all be cut from the same lovely cloth. 10/10 recommend them to anyone who is looking for a good agency. They have such quality properties and I felt like I was always getting honest representations of everything. Thank you so much!!!

Michelle · 4 November 2025

★★★★★ 5/5

Google

I have used Northwood, Edinburgh as my Letting Agent for many years now and I have always been highly impressed with their service, professionalism and attention to detail. Jock took over the management of my property recently and since doing so he has been very attentive and has answered questions I had timeously and courteously. He managed to resolve an issue I had quickly and professionally, for which I am very grateful. I am very happy with the service I am receiving from Jock and from Northwood. I have recommended them to friends and family in the past and have no hesitation in continuing to do so. Thank you Northwood and Jock.

Eleanor · 7 October 2025

★★★★★ 5/5

Google

Northwood Edinburgh helped us find our new home to rent. We are relocating, so it’s very difficult to move when you are not in the same city, but Corinne has made our move very easy. She has kept us in the loop the whole time throughout the various stages, always responded and very friendly. Would use their services again in the future without hesitation and recommend wholeheartedly. Keep up the good work.

Lia · 25 September 2025

★★★★★ 5/5

Google

I had excellent experience with Northwood. From viewing till receiving keys, process has been very smooth. Special thanks to Lena who assisted with patience throughout and answered to all the queries quickly. The support after moving in has also been great. They answer to calls promptly and provide required assistance.

Manoj · 7 December 2025

★★★★★ 5/5

Google

I recently rented a property through Northwood Letting Agency and was very impressed with their service. Tom Andor was professional, responsive, and made the process smooth from start to finish. Fiona, the viewing agent, was friendly and courteous, making the viewing experience a pleasure. Highly recommend Northwood for their excellent customer service.

Akhil · 5 November 2025

★★★★★ 5/5

Google

I Would like to Thank Northwood for looking after our properties over the last 5 years! They have honestly been amazing in every aspect. Claire Bunce has been there to support us with every letting query and has been fantastic and so professional over the years. Thank you Northwood and especially Claire

Lauren · 17 September 2025

★★★★★ 5/5

Google

We had a smooth experience renting with Northwood. From the initial viewing till the key collection stage, the whole process was straightforward and stress-free. Eliza has been especially helpful, always responsive and quick to answer any queries we had along the way.

Adrian · 15 December 2025

★★★★★ 5/5

Google

We used Northwood Edinburgh to find a new flat and everything was great from start to finish: the viewing, the renting application process afterwards, as well as sorting out the keys on were all very smoothly handled! I fully recommend.

Andrea · 31 October 2025

★★★★★ 5/5

Google

Moving home is never an easy time, but Lena and the team at Northwood made the moving out process as easy and stress free as possible. The advice and guidance given was accurate and reassuring. All communication was clear, and timely. Advice was given, and an open dialogue was maintained throughout to ensure each necessary step along the way was achieved by the required dates. It has been an absolutely joy to live in a property managed by Northwood. Throughout our two years there any issues (which were few and far between) were dealt with promptly, professionally and to a very high standard. If we are every in need of renting a home again we would definitely consider a Northwood property over any others first.

Oi · 11 August 2025

★★★★★ 5/5

Google

A big thanks to my property manager - Jock Clement. Jock is very responsive and clear with updates and guidance during the moving-out process. All the communication has been clear and helpful throughout my experience with Northwood. Thanks

Zoe · 13 November 2025

★★★★★ 5/5

Google

Having had a bad experience with another agent managing my 2 flats in Edinburgh it has been a pleasure and low stress to deal with Northwood, particularly Lewis Mallen and Lauren Hay. I used the tenant find service which has been very economical, quick and efficient in finding excellent tenants. The maintenance teams recommended by Northwood have all been efficient and great value. Claire has been super in organising change of tenantn etc I would have no hesitation in recommending Northwood; 1st class Gavin R Tait LtdPositiveResponsiveness, Quality, Professionalism, Value

Gavin · 25 July 2025

★★★★★ 5/5

Google

I had a great experience with Northwood - Corinne was our agent and she was very professional, thorough and ensured that the entire process was smooth for all parties involved!

Priyanka · 11 December 2025

★★★★★ 5/5

Google

Northwood was responsive, supportive, kind, patient, and exceeded my expectations every time we communicated. Meriel has been a shining light in the stressful experience of moving, and I cannot thank her or Northwood enough!

Alexandra · 31 October 2025

★★★★★ 5/5

Google

I can’t recommend Jay Murray-Patel at Northwood enough for managing the sale of your property. She found an investor to take over my property within a couple of weeks! She also negotiated with my best interest - selling the flat for a great price. Jay at Northwood has your best interest through out the entire selling process. She goes above and beyond to get you a quick and great sale. You’ll feel like she’s fighting to get you the best deal possible. She looks after the entire process, making it feel as stress free as possible. I have already recommended Jay from the selling team at Northwood to family and friends and when I need to sell in the future I will be asking Jay at Northwood to help.

Rachel · 5 June 2025

★★★★★ 5/5

Google

I’ve been with Northwood for almost 2 years now, the agent that has recently taken over my flat, Jock, has been extremely helpful and attentive. Highly recommend for renting in Edinburgh!

Morgan · 19 November 2025

★★★★★ 5/5

Google

My husband and I have been renting through Northwood for over a year now in Edinburgh. We are very pleased with their efficient and clear communication. When we had an issue with a radiator it was fixed within days. Their inspections are never invasive and we are always given proper notice. I have had a much better experience as a tenant renting through Northwood than I have in the past directly from individual homeowners.

Christina · 29 July 2025

★★★★★ 5/5

Google

My tenancy application process has been really smooth so far. Jock Clement has been very helpful with the paperwork and always quick to respond to my questions. Excellent service and communication throughout!

Ifiok · 2 November 2025

★★★★★ 5/5

Google

I have been a tenant with Northwood Edinburgh for several years and have had a fantastic experience. The staff are knowledgeable, friendly, and always helpful. I look forward to continuing this relationship. Special thanks to Danika Lamb (Property Manager) for her invaluable assistance with the rent increase matter in April 2025. She has been exceptionally responsive, professional, and supportive, making the process smooth and stress-free. Her commitment to excellent service is truly appreciated. I highly recommend Northwood letting agency in Edinburgh for property management solutions. You will be in great hands with this amazing team. :) Thank you for everything. Cheers

Tejas · 10 April 2025