Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleAbsolutely the worst experience ever. Over 100 snags. Missing insulation. Vents not connected. Garden floods when rains. Andre the customer service manager has been obnoxious and condescending towards issues to the point where they (Including Becky) completely ignore emails now - even though they say to contact via redrow portal. Apparently they dont guarantee grass in your lawn or a garden that doesnt waterlog. A group of residents are taking legal action regarding the state of gardens. Avoid unless you are Skrek and enjoy living in a swamp!
Charlotte · 6 October 2025 · Redrow Hugglescote
Agent replied · 9 October 2025
Good morning, Charlotte.
We are very disappointed to hear that you feel this way and we appreciate honest feedback. We'd really like to look into this further for you. It would be great if you could email us directly with your plot number or address, along with any other relevant details to midlands.customerservice@redrow.co.uk
Kind wishes,
Isla.
★★★★★ 1/5
GoogleWhy are all the gardens sooooo bad on on this estate?? The show home grass and gardens look fine but the residents gardens are bad. They flood, patchy, uneven, bumpy and compacted. Redrow need to get rid of Andre. He's lied about what hes said and agrees to numerous residents. Redrow havent resolved any of our issues with garden and have basically offered to gravel the area that floods. I want grass!! They've said go to NHBC if im not happy. So much for resolving issues. Ive seen a few comments on here "sorry to hear you've had this experience... bla bla... please contact us via rhe portal" - all the residents ive spoken with have contacted redrow and every single one has been brushed off. I wish I never purchased on this site! Davidsons across the way seems much better!
T · 6 October 2025 · Redrow Hugglescote
Agent replied · 9 October 2025
Thank you for taking the time to leave us a review and we are sorry to hear of your experience.
Please do email us at BDWReviews@unlimitedgroup.com with your full address and contact details, and we shall raise this with the relevant team to contact you directly.
Kind regards,
Isla.
★★★★★ 5/5
GoogleRating only, no written review.
Nathan · 3 October 2025 · Redrow Ingatestone
★★★★★ 2/5
GoogleRating only, no written review.
Chandra · 3 October 2025 · Redrow Ellesmere Port
★★★★★ 5/5
GoogleRating only, no written review.
Sherin · 29 September 2025 · Redrow Sawston
★★★★★ 5/5
GoogleRating only, no written review.
Russell · 28 September 2025 · Redrow Penyffordd
★★★★★ 5/5
GoogleBuying a home is a big decision and I could not have asked for a better experience than the one I have had at Grace Fields with Redrow. From the very first visit, the level of customer service has been exceptional.
Carol has been outstanding throughout. She is extremely knowledgeable and took the time to go through every option with me in detail, never rushing and always making sure I felt comfortable and informed about my choices. Her patience and understanding really stood out, and it made what could have been a daunting process feel straightforward and positive.
Lesley has also been wonderful, always available to offer assistance and support whenever needed. It has been very reassuring to know that there is such a strong team working together to make the whole experience as smooth as possible.
What impressed me most is that at every stage of the process I felt supported. The communication has been clear and consistent, and I’ve always had the sense that nothing is too much trouble. Questions have been answered promptly, guidance has been practical, and there has been a genuine sense of care and professionalism throughout.
It is clear that the team here really understand what great customer service looks like. They combine expertise with a personal touch, and that has made all the difference. I would not hesitate to recommend Grace Fields to anyone considering buying a Redrow home.
Erika · 26 September 2025 · Redrow Liverpool (Greensbridge Lane)
Agent replied · 25 December 2025
Good morning Erika, thank you so much for taking the time to leave this lovely review for Carol & Lesley at Grace Fields! I will ensure I pass over this wonderful feedback as I'm sure they will be thrilled to hear. We wish you all the very best in your new Redrow home. Many thanks, April
★★★★★ 4/5
GoogleRating only, no written review.
Kettie · 26 September 2025 · Redrow Maidstone
Agent replied · 25 December 2025
Hi Kettie, thank you for your review. Kara 😊 …
★★★★★ 2/5
GoogleNot great!?
Simon · 26 September 2025 · Redrow Maidstone
★★★★★ 5/5
GoogleOur experience of buying our Redrow Home at Hackwood Grange has been excellent. Josh did a great job - always friendly, polite and.professional. Nothing was too much trouble. Kayleigh was exceptional. We had a very problematic and frustrating transaction with our buyer and Kayleigh was an absolute star in chasing things up, and was very diligent and determined to ensure that our sale went through in order for us to be able to buy our new house. We can't thank her enough.
We love our new home. Thanks to all who worked so hard to make it happen.
Jane · 25 September 2025 · Redrow Derby (Starflower Way)
★★★★★ 5/5
Googlegreat
Alfie · 24 September 2025 · Redrow Shaftesbury
★★★★★ 1/5
GoogleRisk losing us as a buyer, bad news if you plan to sell you Redrow home. Edit: three months on still waiting for the managing agent to respond to enquiries.
Restoring · 16 September 2025 · Redrow Swindon
Agent replied · 16 April 2026
Good morning, thanks for your review. Upon reservation your solicitor would send your management pack to you. If you have reserved a property at Badbury Park and this hasn't happened yet, please speak to your solicitor. Many thanks, Charlotte
★★★★★ 1/5
GoogleNot sure why they have a bunch of gay sex branding everywhere, seems very inappropriate for family homes.
Ranulf · 16 September 2025 · Redrow Berkeley
Agent replied · 16 April 2026
Hi Ranulf, thanks for your review. A singular Pride flag has been put up in solidarity over the month of July and August. If you have any further concern for this, please do let us know. Many thanks, Charlotte
★★★★★ 5/5
GoogleRating only, no written review.
Andy · 16 September 2025 · Redrow Hartford
★★★★★ 5/5
GoogleRating only, no written review.
Takura · 16 September 2025 · Redrow Hartford
Agent replied · 16 April 2026
Good morning Takura, thank you for taking the time to leave an incredible 5 star rating for our Redrow Hartford development! Best wishes, April
★★★★★ 5/5
GoogleRedrow Blossoms Team, The Real Deal! 🌸
Abby, Ellie, Hannah & Georgia, you ladies rock! I honestly wish your level of customer service could be showcased in every Redrow sites.
You truly go above and beyond, welcoming everyone who steps through those patio doors with the brightest smiles and genuine warmth.
Abby and Ellie, you are both fantastic listeners with an incredible eye for detail. My experience with Redrow has been so enjoyable thanks to you. From the very beginning, even when we were simply enquiring, you made us feel cared for and part of the development.
A special thanks to Abby for remembering all our extras as if they were your own. Because of your dedication, our wishes have come true, and you’ve helped us secure our dream home.
If there were a 6⭐️ button, I’d be pressing it for you ladies!
Herve · 16 September 2025 · Redrow Chesire
★★★★★ 1/5
GoogleA lot cheaper than other redrow sites for the same house type but middle of nowhere
Sean · 16 September 2025 · Redrow Chesire
★★★★★ 5/5
GoogleRating only, no written review.
Wojciech · 16 September 2025 · Redrow Cardiff (Heol Rufus)
★★★★★ 5/5
GoogleRating only, no written review.
M · 13 September 2025 · Redrow Knutsford
Agent replied · 12 November 2025
Thanks for the 5* review! Best wishes, Lewis
★★★★★ 1/5
GoogleRating only, no written review.
Andy · 6 September 2025 · Redrow Derby (Pirelli Close)
★★★★★ 3/5
GoogleRating only, no written review.
Jamie · 3 September 2025 · Redrow Nantwich
Agent replied · 10 September 2025
Good morning Jamie, thank you for taking the time to leave us a review for our Kingsbourne development. Best wishes, April
★★★★★ 1/5
GoogleAbsolutely disgusting company and customer service. Been put through lie after lie, poor workmanship and interiors mean loads of problems with the house. Don’t honor anything they say, wouldn’t treat my worst enemy like they treat their customers.
Devon · 2 September 2025 · Redrow Hugglescote
Agent replied · 9 September 2025
Good afternoon Devon, we are sorry to hear about your experience and we appreciate you letting us know. Please can you email into us at midlands.customerservice@redrow.co.uk so we can get this looked into for you. Many thanks, Jade
★★★★★ 4/5
GoogleRating only, no written review.
Imran · 27 August 2025 · Redrow Exeter (Chudleigh Road)
Agent replied · 10 September 2025
Good morning Imran, thanks for your review. We hope to see you at St Michaels Meadow again soon. Many thanks, Charlotte
★★★★★ 1/5
GoogleSerious Safety Fail & No Accountability.
I moved into my Redrow home, trusting it met all safety standards. In July, an independent electrician discovered there was no earth cable in the meter box, meaning my home had not been properly earthed since day one, a potentially lethal fault.
The original Electrical Installation Certificate was therefore false, as it claimed the property was compliant at handover. Redrow’s own electrician confirmed the defect and fixed it, but the danger we’d unknowingly lived with for over 2 years is unacceptable.
Despite the severity, Redrow refused any compensation or meaningful accountability. This was not a minor snag, it was a life-threatening oversight that should never have passed inspection.
I will never buy from Redrow again and would urge others to think twice. Safety should be the priority, not just profit.
Emily · 25 August 2025 · Redrow Yapton
Agent replied · 14 June 2024
Good morning Emily, thank you for sharing your feedback. Two separate independent electrical contractors have already visited your home to provide assurance, and a new Electrical Installation Certificate is currently being prepared for your property. We appreciate how concerning this situation has been for you and want to make clear that customer safety is our absolute priority. Please be assured that we are committed to resolving any remaining concerns to your satisfaction. Many thanks, Lewis
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
