1/5
GoogleVery unpleasant and time-wasting experience with Redrow, The Hoplands. After some negotiations we agreed on a deal for one of their on sale houses and since then you literally don't receive any updates about anything unless you chase it up yourself even if you wait for 2-3 days for a response on simple queries, and they keep justifying that when you call again by saying: "Sorry, I thought my colleague has updated you" or "we were planning to call you"! All of that is in addition to keeping promising that they are getting the deal sheet ready and they never did, justifying that by waiting for the managers to authorise! Then came the deal-breaker point when they eventually mentioned that this property won't be eligible for key worker scheme despite our detailed initial talks about this scheme in particular and they clearly mentioned that they can only apply the scheme for only one of the buying partners not the 2 of us, which I totally aware of but later on, probably received a better deal than ours from someone else, they decided to change their mind, mentioning that they can't apply it to this particular property after driving for an hour to their place to go through the items on deal sheet together before issuing it! Very disappointed about cancelling the negotiations with more professional and customer-oriented developers, choosing Redrow instead, that simply and very obviously didn't even care, mentioning that all what they can do is to apologise! Never again Redrow! UPDATE 23/12/25: So our guess was correct that they were trying to dismiss us for a better deal that they probably received after accepting our offer as they removed the house from their website Just next morning after breaking the deal with us, which doesn't mean anything but only that everything was already prepared to cancel the deal with us by all means!
Agent replied · 25 December 2025
Good evening, Kiro. Thank you for taking the time to leave us a review and we are sorry to hear of your experience. Please do email us at TMW-BDWReviews@accenture.com with your full address and contact details, and we shall raise this with the relevant team to contact you directly. Kind regards, Isla.
