Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleHouses were nice in a good location. Staff however, were very rude and quite unpleasant. Despite us looking for potentially 2 houses for ourselves and mother in law, made to feel inferior and as though we would be unable to afford properties there despite having a substantial budget. Would rather spend our money elsewhere.
Lauren · 16 February 2026
Agent replied · 16 April 2026
Hi Lauren,
We’re sorry to hear about your experience and that you were made to feel this way, that’s certainly not the level of service we expect and it’s disappointing to read.
We’d like to look into this further. Please do email us at TMW-BDWReviews@accenture.com with your full address and contact details, and we shall raise this with the relevant team to contact you directly.
Kind wishes,
Anna from the Redrow team.
★★★★★ 1/5
GoogleWe recently had a deeply disappointing experience at this Redrow development, which ultimately led us to take our business elsewhere.
From the moment we arrived for our scheduled appointment, after travelling nearly an hour, the salesperson’s attitude was discourteous and unprofessional. Her first remark upon seeing us was, *“You are not what I was expecting,”* followed by, *“Would you like any financial advice?”* It was immediately apparent that she had made assumptions about us based on our age, likely due to the fact we were enquiring about a property at nearly £500,000.
We were then left waiting for around 20 minutes before she acknowledged us again, and even then, the assistance provided was brief and unhelpful.
Given Redrow’s strong reputation for high-quality homes, we expected a far better level of customer service. This interaction suggested that the sales experience is not treated as a priority, at least not by the salesperson we dealt with.
To the salesperson working on Sunday, 23rd November 2025: judging customers based on appearance is not only unprofessional but counterproductive. You may find your sales performance improves significantly by offering all visitors the same courtesy and respect.
We also never received the follow-up information we were promised regarding a property due for release in 2026. We were told the “systems were down,” yet no effort was made to provide the details afterward.
While we remain open to purchasing a Redrow home in the future, we hope the company addresses this issue seriously. Prospective buyers should not be met with poor attitude, assumptions, and a lack of basic customer service.
I hope that any other younger buyers don’t meet the same experience we had.
Joshua · 16 December 2025
Agent replied · 16 April 2026
Good morning Joshua,
Thank you for taking the time to share this detailed feedback. We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. This is not the standard of service we aim to provide, and your comments will be passed on to the relevant teams for review.
Kind wishes,
Anna from the Redrow team.
★★★★★ 5/5
GoogleRating only, no written review.
Mark · 16 March 2026
★★★★★ 4/5
GoogleRating only, no written review.
Jason · 27 July 2025
Agent replied · 24 October 2025
Good morning Jason, thank you for taking the time to leave a review for The Finches development. Many thanks, April
★★★★★ 5/5
GoogleRating only, no written review.
John · 26 April 2025
Agent replied · 25 May 2025
Good morning John, thank you for taking to the time to leave a fantastic review of your experience at our Finches development. Many thanks, April
★★★★★ 5/5
GoogleRating only, no written review.
Paula · 5 April 2025
Agent replied · 25 April 2025
Hi Paula, thank you for your great review. Best wishes, Scarlett
★★★★★ 5/5
GoogleRating only, no written review.
Kamen · 27 September 2024
Agent replied · 25 October 2024
Thanks for the 5* review Kamen!
★★★★★ 5/5
GoogleRating only, no written review.
Andreea · 29 June 2024
Agent replied · 25 October 2024
Hi Andreea, thanks for your review.
★★★★★ 5/5
GoogleNice estate
Sam · 30 May 2024
Agent replied · 25 October 2024
Good morning Sam, thanks for your review. Many thanks, Amy
★★★★★ 5/5
GoogleRating only, no written review.
Paul · 25 April 2024
Agent replied · 25 October 2024
Good morning Paul, thanks for your review about our development at The Finches, Best wishes, Amy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
