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Redrow reviews

4.6

★★★★★ Excellent

40 reviews across 1 platform

Llwyn Y Pia Road, Lisvane, Cardiff CF14 0SX

Redrow's Cardiff office at Llwyn Y Pia Road is rated 4.6 out of 5 across 40 reviews on 1 platform, including 40 Google reviews rated 4.6. Checked 9 October 2026.

4.6 / 5

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Cardiff office, from every platform, shown as written. First names only.

1/5

Google

The worst sales experience of our lives! We were excited to go to see the houses for a second time as we were now in a proceedable position. Churchlands was our first choice but unfortunately the sales consultant was so rude from the moment we arrived. We felt unwelcome and after a very brief conversion had to leave. She made no effort to make us feel welcome nor did she try and mention any incentives of which after looking online I know there is a LTT contribution on one of the Henley’s we were looking at. She didn’t ask if we’d like to see any plots or show us what was available. She spoke down to us and was very aggressive and unwelcoming in the way she presented herself. We went across the road to Bellway who were very welcoming professional and took the time to ask our requirements and show us around multiple plots. We’ve found a plot we like and there’s a good chance we’ll move forward with it. We had no intention on looking at Bellway but we were left with no choice after this visit. I’d strongly advise Redrow to remove this lady from anything customer faced if they want to make any sales.

Ben · 15 December 2024

Agent replied · 10 December 2024

Hi Ben Wells, Thank you for taking the time to leave a review and we are disappointed that you feel this way. I have discussed your visit with our sales team in relation to incentives being offered on our website. These incentives are not available on all plots. I also understand that timescales and the certainty on our build completion dates were an area of concern to you. I am happy to speak directly with you if you reach out to our sales team. Regards Andrew

5/5

Google

We are early in the stages of the moving process and booked an appointment to speak with Amanda, who is extremely knowledgeable regarding the development. She went through the site plans and gave detailed advice. Amanda is very personable and helped us with every question which we had. Thank you.

Richard · 17 August 2024

Agent replied · 25 August 2024

Hi Richard, thanks so much for taking the time to leave this review after your experience with Amanda at our Churchlands development, she will be thrilled to hear such great feedback. Please don't hesitate to get in touch if there's anything we can help with in the meantime. Best wishes, Andrew

5/5

Google

Amanda is fantastic. Very helpful and professional. Shout out to Rebecca too who we have also been dealing with. Both very patient and helpful. Thank you for all your help.

Ben · 15 December 2024

Agent replied · 10 December 2024

Good morning Ben Rooks, thanks for your fantastic review. I will pass on your comments to our sales team at Churchlands.

5/5

Google

Excellent visit. Amanda was lovely and very helpful throughout. We are looking forward to building a relationship with Redrow.

Gurvinder · 16 September 2024

Agent replied · 23 October 2024

Hi Gurvinder, thanks so much for leaving this review. Amanda over at our Churchlands site will be so happy to hear this. Please don't hesitate to get in touch should you need any further assistance. Best wishes, Andrew

5/5

Google

Thank you to Amanda - Lisvane representative - really patient lady who was keen to show us what this site can offer referencing our budget - recommend!

Robert · 14 April 2024

Agent replied · 9 June 2024

Hi Robert, it's great to hear you had such a positive experience at our Churchlands development. Please don't hesitate to reach out if there's anything additional we can do for you. Many thanks, Danielle

3/5

Google

Unfortunately post purchase services are not up to the standers we expect from Redrow.

Agman · 29 July 2025

Agent replied · 16 April 2026

Hi Agman, I am sorry to hear that the service you have received. Please can you email over your plot details to us at southwales.customerservice@redrow.co.uk so we can discuss this further. Many thanks, Andrew

4/5

Google

New development with plenty of 2 3and 4 bed home

Pat · 12 July 2025

Agent replied · 10 September 2025

Thanks so much for the positive review Pat!

4/5

Google

Beautiful range of Heritage and Lifestyle homes to view which immaculately presented. We were only visiting to view the Henley show home as that style is not currently available in our area. Would have been a 5* experience except for the …

Chris · 16 April 2022

Agent replied · 9 June 2024

Hello Chris, we appreciate you taking the time to leave us this feedback. Sorry if you feel a slight disappointment from your visit to our Churchlands development at the weekend. At the moment our Sales Offices are appointment only and we … More

5/5

Google

This is there other site just as good as the first

Kevin · 14 April 2024

Agent replied · 11 June 2024

Hi Kevin, we are so happy to read such a great review about Redrow - Churchlands, Lisvane!

5/5

Google

Safe COVID guidance to go and view the homes. Excellent and informative sales persons able to answer all of our queries and came across as knowledgeable.

Michelle · 10 June 2021

Agent replied · 11 June 2024

Hi Michelle, it's great to hear you had such a positive experience at Churchlands. Please don't hesitate to get in touch if there is anything we can help with. Thanks, Danielle

2/5

Google

Hugely expensive property.

Darren · 10 June 2021

Agent replied · 11 June 2024

Hi Darren, thanks for taking the time to leave us a review. Sorry you found our homes expensive. Please do get in touch with the team to talk through some of our incentives that you might be interested in :) All the best, Andrew

4/5

Google