Every review we hold for the Exeter office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have recently purchased a new redrow home and all I can say Thank you Geoff and Dawn, from the moment we started the process we had constant communication and updates and everything ran smoothly and even when you get your keys you see them around the site and again always so lovely and friendly , we haven't had any major issues and I would definitely buy a redrow house again if I was to move.
Your are dealing with an highly experience and reliable company which shows from all aspects .
.
Cara · 12 June 2023
Agent replied · 11 June 2024
Hi Cara, apologies for the time it's taken to respond to your review. I am delighted you have had such a positive experience with your move to Saxon Brook and will pass on your comments to the team. Many thanks, Kevin
★★★★★ 5/5
GoogleI was passing on my way to see some friends who are determined to get me to relocate to the south west. Speculatively and without an appointment, I called in at Saxon Brook, to ask some vet preliminary questions - before any commitment can be made I have to sell my house first. I spoke to a lady called Dawn, who demonstrated to me that customer service was alive and well. She acknowledged it was too early to commit, she listened to my situation and train of thought, she was informative, thorough and very pleasant to deal with - it was a reassuring purchasing experience. So much so, that when the time comes to make that commute meant to purchase a house in the south west, I will make Dawn my first call, as I am sure she will make the process of buying a Redrow home, as comfortable as my initial experience.
Thank you
Dennis
Dennis · 10 June 2023
Agent replied · 9 June 2024
Hi Dennis, I am glad to hear you had a such a positive customer experience at Saxon Brook, we look forward to seeing again soon. Many thanks for your review! Kevin
★★★★★ 5/5
GoogleKatie was a great guide on our site visit. She was knowledgable and keen to answer all of my questions. She encouraged me to take photos of different plots and we discussed their pros and cons. Katie is a great ambassador for Redrow. Karen
Social · 16 October 2024
Agent replied · 24 October 2024
Good morning, thank you for your kind review; we are happy to pass along your comments to the team here at Redrow - Saxon Brook! Please let us know if there is anything else we can do for you; we are more than happy to help! many thanks, Charlotte
★★★★★ 5/5
GoogleKate was extremely helpful and it was a lovely experience visiting the home and meeting the neighbours! They spoke so highly of the build quality and finish plus the aftercare. We love the house and it’s on our shortlist.
Lana · 15 December 2024
Agent replied · 11 December 2024
Thank you Lana for your review, we are delighted to hear that Kate made such a good impression and that you enjoyed your visit to Saxon Brook. We look forward to welcoming you back very soon. Many thanks, Jade.
★★★★★ 5/5
GoogleKate was extremely helpful and patient. She showed really good knowledge and explained the pros and cons of the different plots and options in a clear manner. Nothing was too much trouble and she clearly loved he job and was proud of the properties on the development.
Chris · 18 June 2024
Agent replied · 11 June 2024
Hi Chris, I am delighted you have received such good service, I will pass your comments on to Katie. Many thanks Kevin
★★★★★ 5/5
GoogleI would like to thank Dawn for the time today 25/06/22 showing us the development and plot for the Fairford style bungalow we have chosen for our parents moving down from Bristol. So far everything has gone really smoothly and we have received a great customer service as we move to exchanging contracts shortly. Thanks.
Paul · 12 June 2023
Agent replied · 11 June 2024
Hi Paul, thank you for taking the time to leave a review, we are so pleased you are happy with the service provided to yourself and your parents. We look forward to handing over the keys! Thanks again! Kevin
★★★★★ 5/5
GoogleWe visited Saxon Brook without an appointment today and the sales person Dawn was generous with her time and was extremely helpful. We were very impressed with the show homes and were grateful for her help.
Lynne · 12 June 2023
Agent replied · 11 June 2024
Hi Lynne, thank you for your kind comments about the service you received at Saxon Brook. We will make sure to pass on your lovely regards to Dawn!😊 If there's anything else we can help with please do not hesitate to get in touch and we hope to see you again soon. Many thanks, Kevin. …
★★★★★ 1/5
GoogleI’m only writing this as Redrow sent me a link and asked what I thought about my recent visit to their Exeter development. Extremely disappointed is the answer. I made an appointment and showed up in good time. The place looked deserted, no cars in the car park, no lights on in the sales office and the door locked. We waited a reasonable time and then left. I sent an email to express my disappointment, and was offered a late appointment at the end of the day. As this was the second time we had unsuccessfully tried to view a property, we did not feel inclined to make the effort to go all the way back again. Maybe I’ll feel differently later, but right now I’m feeling very cheesed off with Redrow.
Sally · 12 June 2023
Agent replied · 11 June 2024
Hi Sally. I am disappointed to read about your appointment experience at Saxon Brook and appologise profusely. I would love for you to give us an opportunity to redeem ourselves and make another appointment, I can assure you the team will be there and waiting. I will message you directly. Best wishes, Kevin
★★★★★ 1/5
GoogleRedrow didn't give much thought to where people where going to be Parking. Hawkins Road isn't a road but rather a car park. Why don't they reduce the width of the pavement to one side where the care home is on and then creat parking spaces on one side with double yellow lines on the otherside. This way possibly cars can drive in both directions safely. Also one with another entrance & exit nearly there, to the estate is really not ideal, are there plans for improvement.
Robert · 12 June 2021
Agent replied · 11 June 2024
Robert, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We appreciate you bringing this experience to our attention. If you are willing, please contact us at 01392 330632 so we can work towards a resolution. We look forward to hearing from you. Thanks, Sonal
★★★★★ 5/5
GoogleHouse was fantastic am going to certainly purchase one of these outstanding homes
Mike · 12 June 2023
Agent replied · 11 June 2024
Hi Mike, I'm glad you love our homes at Saxon Brook. We look forward to seeing you again soon! Many thanks, Kevin
★★★★★ 5/5
GoogleA beautiful location, professional company, well managed, amazing estate agent (Katie) a real asset to any organisation
Annie · 16 October 2024
Agent replied · 24 October 2024
Hi Annie, the team over at Saxon Brook will be so happy to hear this, as will Katie when I let her know! Many thanks, Charlotte
★★★★★ 1/5
GoogleAnother opportunity missed to showcase great design and build. Lacking in renewable resources technology and forward thinking design. Rediculously boring lacking in forward thinking, over cramped layout and lacking in a multitude of build media. So ordinarily beige and boring as we have come to expect from British building construction industry. #epicfail!
Dave · 12 June 2021
Agent replied · 11 June 2024
I am sorry your experience was disappointing, we pride ourselves on our product, quality and development layout, however we understand we don't suit everyone. Many thanks, Kevin
★★★★★ 5/5
GoogleFollowing my inability to contact anyone from the Customer Services, I went to the Sales Office, where I received exceptionally professional & worthy of commendation from Dawn (Sales). Thank you!
John · 12 June 2023
Agent replied · 11 June 2024
Hi John, we will raise your contact issues with the customer service team. Thank you for your kind words about Dawn. I will ensure these are passed on. Many thanks, Kevin
★★★★★ 5/5
GoogleOur visit was very informative. Dawn looked after us well, answered our questions fully and gave us a valuable visit which helped our spatial awareness, not possible with virtual tools.
Paul · 12 June 2023
Agent replied · 11 June 2024
Hi Paul, thank you for taking the time to review your recent visit, I am so pleased your experience was so positive. I'll be sure to pass on your kind words to Dawn. Many thanks, Kevin
★★★★★ 5/5
GoogleFriendly and very helpful.
Jodie · 17 August 2024
Agent replied · 25 August 2024
Hi Jodie, thank you for your feedback. We look forward to seeing you again soon! Best wishes, Kevin
★★★★★ 5/5
GoogleWarm welcome. We were well informed regarding the layout of the site and the building plots we were interested in. Good customer service.
Richard · 12 June 2023
Agent replied · 11 June 2024
Hi Richard, we're glad to hear you enjoyed your visit to Saxon Brook, we look forward to seeing you again soon! Many thanks, Kevin
★★★★★ 5/5
GoogleInformative and welcoming team showing us around a high spec show home.
Carla · 16 August 2023
Agent replied · 11 June 2024
Thanks so much Carla for your review! We’ll pass this over to the team over at Saxon Brook! Many thanks, Fiona
★★★★★ 5/5
GoogleLovely layout , good size family homes, very knowledgable & polite welcoming staff
Susan · 12 June 2023
Agent replied · 11 June 2024
Hi Susan, I'm pleased to read that you like our homes. We're proud to offer homes with larger spaces, taller floor to ceiling heights and greater kerb appeal. Please don't hesitate to get in touch if there is anything we can help with. Thanks Sian
★★★★★ 3/5
GoogleGreeted by name. However the gentleman was not really very welcoming nor very interested in our requirements. Rather disappointing
Lynette · 12 June 2022
Agent replied · 11 June 2024
Hi Lynette, it is disappointing to hear our service didn't meet your or indeed our expectations, I will look into this and be in contact. Best wishes, Kevin
★★★★★ 5/5
GoogleFirst class service from Catherine
Richard · 16 August 2023
Agent replied · 11 June 2024
Hi Richard, thank you for your review, I will pass on your comments to Catherine and we look forward to seeing you again soon. Many thanks Kevin
★★★★★ 5/5
GoogleI can’t explain how helpful they were at the viewing, explained everything in detail and answered all our questions
Jane · 12 June 2021
Agent replied · 11 June 2024
Thanks Emily for your review! It's great to hear that you have had such a positive experience with the sales team, I hope you manage to find your dream home at Saxon Brook, I will pass your feedback on. Please don't hesitate to get in touch if there is anything we can help with. Thanks, Kevin
★★★★★ 1/5
GoogleIt's a housing estate.... Won't be any green land left soon
Dragonfli · 13 June 2019
★★★★★ 5/5
GoogleImpressive homes on the out skirts of Exeter
Nat · 12 June 2020
★★★★★ 5/5
GoogleImpressive homes on the out skirts of Exeter
Nathan · 28 December 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.