Every review we hold for the Hugglescote office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe had a very disappointing and stressful experience with the Redrow sales office. There was constant pressure from the team to speed up the process, even though many of the delays were completely beyond our control. The communication often felt pushy and unpleasant, and it made the whole process unnecessarily stressful.
The final straw was when we had a scheduled appointment to view the house we had already placed a deposit on, and no one showed up. There was no call, no message, no email, nothing to say the meeting was cancelled or rescheduled. We waited, tried to contact the office multiple times, but no one answered.
That complete lack of professionalism and respect for our time made our decision easy we walked away and decided not to buy a Redrow home. I can’t comment on the quality of their houses, but the customer service we received was absolutely terrible.
Daria · 2 November 2025
Agent replied · 23 November 2025
Good morning Daria,
We’re very sorry to read about your experience, this is not the level of service we want our customers to receive. Your feedback is important to us, and we’ll be passing this on to the relevant team for review to ensure it’s addressed appropriately.
Kind wishes,
Alice from the Redrow team.
★★★★★ 1/5
GoogleWhy are all the gardens sooooo bad on on this estate?? The show home grass and gardens look fine but the residents gardens are bad. They flood, patchy, uneven, bumpy and compacted. Redrow need to get rid of Andre. He's lied about what hes said and agrees to numerous residents. Redrow havent resolved any of our issues with garden and have basically offered to gravel the area that floods. I want grass!! They've said go to NHBC if im not happy. So much for resolving issues. Ive seen a few comments on here "sorry to hear you've had this experience... bla bla... please contact us via rhe portal" - all the residents ive spoken with have contacted redrow and every single one has been brushed off. I wish I never purchased on this site! Davidsons across the way seems much better!
T · 6 October 2025
Agent replied · 9 October 2025
Thank you for taking the time to leave us a review and we are sorry to hear of your experience.
Please do email us at BDWReviews@unlimitedgroup.com with your full address and contact details, and we shall raise this with the relevant team to contact you directly.
Kind regards,
Isla.
★★★★★ 1/5
GoogleAbsolutely the worst experience ever. Over 100 snags. Missing insulation. Vents not connected. Garden floods when rains. Andre the customer service manager has been obnoxious and condescending towards issues to the point where they (Including Becky) completely ignore emails now - even though they say to contact via redrow portal. Apparently they dont guarantee grass in your lawn or a garden that doesnt waterlog. A group of residents are taking legal action regarding the state of gardens. Avoid unless you are Skrek and enjoy living in a swamp!
Charlotte · 6 October 2025
Agent replied · 9 October 2025
Good morning, Charlotte.
We are very disappointed to hear that you feel this way and we appreciate honest feedback. We'd really like to look into this further for you. It would be great if you could email us directly with your plot number or address, along with any other relevant details to midlands.customerservice@redrow.co.uk
Kind wishes,
Isla.
★★★★★ 5/5
GoogleWe visited the site on 11th June and were warmly received by Alex. It was a hot Sunday afternoon and Alex kindly offered us some cold drinks which went down well. He was polite and very helpful and took his time to explain things in detail.
He took us round to show us the properties that we were interested in and answered all the questions we threw at him, very knowledgeable. Alex made our experience at Redrow Hugglescote a very enjoyable and pleasant one.
Highly recommended.
Very well done 👏 ✔ 👍 👌 🙌 😀
Elizabeth · 21 June 2023
Agent replied · 20 June 2024
Hi Elizabeth, thank you for your kind review and rating; we are happy to pass along your comments to Alex at Redrow - Hugglescote Grange. Please let us know if there is anything else we can do for you; we are more than happy to help! Phillippa.
★★★★★ 1/5
GoogleDo not buy a Redrow house. My garden has flooded for 4 years. Not only that they have replaced 3 times but still not resolved the issue. They have damaged all my garden furniture and won't replace ... pics are from today after they attended to "clean". Knock on anyone's door on the estate and they will tell you the same! Horrendous. Andre from customer service is pathetic, all talk and tests to blah everything. I have lived in the estate from day 1 and have never been able to use my garden correctly- AVOID at all costs!
Mollie · 11 June 2025
Agent replied · 23 August 2025
Hi Mollie, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us has not been a positive one. I do hope that our visit last week to clean off the remaining marks to your garden furniture was successful and that along with the works completed in your garden last year, that you can look forward to enjoying the warm summer that we are forecast.
Best wishes, Becky
★★★★★ 1/5
GoogleMy experience with Redrow has been deeply disappointing. From the outset, the customer service has been poor, slow to respond, dismissive of concerns, and generally unhelpful once the sale is completed.
One of the most frustrating issues is the garden. It's completely unusable, resembling more of a pond than a yard. Despite raising this multiple times, Redrow has done nothing meaningful to address it. Their team seems to take little to no accountability for post-completion problems.
The quality of the build also leaves much to be desired. There are numerous flaws throughout the property, from cheap materials to poorly finished work, which simply shouldn't be acceptable for a new-build home of this price bracket.
It’s clear that once you’ve exchanged contracts, Redrow’s priorities shift away from customer satisfaction. I would urge potential buyers to proceed with extreme caution and ensure they document everything from the beginning, as aftercare appears to be severely lacking.
Paige · 18 May 2025
Agent replied · 13 June 2025
Hi Amber
It's really disappointing to hear that you feel this way and we appreciate honest feedback. We'd really like to look into this further for you, but can't find you in our records. It would be great if you could email us directly with your plot number or address, along with any other relevant details to midlands.customerservice@redrow.co.uk.
Many thanks, Becky
★★★★★ 1/5
GoogleAbsolutely awful “aftercare” and customer service. Have had so many issues from lack of insulation, cold air coming into the property, absolutely ZERO soundproofing, poor finish throughout… once they have your money they do not care and will get out of anything and everything. Customer services take weeks to respond and even then you are constantly chasing for answers, when you do eventually get a response it’s total nonsense. They can’t sort out the properties they have sold (multiple properties with drainage issues on the site) because they’re too busy digging up and relaying paths 5/6/7 times!!
Hannah · 16 May 2025
Agent replied · 26 July 2025
Good morning Hannah, we appreciate you bringing this to our attention and we understand your frustration regarding the issues you are experiencing. If you have already spoken to the division about your concerns and wish to escalate to our Formal Stage 1 complaint stage, the quickest and easiest way to do this is on our website at www.redrow.co.uk/customer-support. Here you will be able to read our full Complaint Policy and submit your concerns to us. Please select the ‘Have a Complaint’ tab and provide all of the details requested including how you would like us to respond to you. You will receive an acknowledgement email with a complaint reference number; we will review your concerns and be in touch within 5 working days with our onward plan. Many thanks, Lewis
★★★★★ 5/5
GoogleVery pleasant experience visiting the site. The two show homes were both excellent and I could see myself living there. My only disappointment was that the Leamington Lifestyle is probably above our budget as it was a fantastic home. Would highly recommend.
David · 12 April 2024
Agent replied · 20 June 2024
Hi David, I'm pleased to read that you like our homes at our Hugglescote Grange development. Please feel free to visit our website if you would like to take a look at any of our other developments. If you have any questions, please give us a call. We're always happy to help. Best wishes, Agnieszka
★★★★★ 1/5
GoogleAbsolutely poor! Aftercare is terrible!! Wouldn’t recommend buying one of these houses!!
Eleanor · 27 May 2025
Agent replied · 10 August 2025
Hi Eleanor, we are genuinely sorry to read that your experience with us has left you feeling this way. We'd really like to investigate further into this, but can't find you in our records. We'd be grateful if you could contact us with your plot and development details along with any other relevant information as well to midlands.customerservice@redrow.co.uk.
Many thanks, Becky
★★★★★ 5/5
GoogleContacted Redrow housing development at Hugglescote grange, where I spoke to Alex the sales executive, who I found to be very pleasant, and helpful and arranged to view the Marlow design …
Alexander · 16 April 2024
Agent replied · 20 June 2024
Hey there Alexander, thanks so much for your kind comments regarding our sales team at Hugglescote Grange! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are more than happy to help! Many thanks, Phillippa
★★★★★ 1/5
GooglePoor service from the aftersale team (Redrow east midlands customer service). Slow to respond and fob you off. Lots of snags and issues and our garden is awful it's like a swamp when it rains and from speaking with neighbours, it's the same in almost all the plots.
Xavier · 25 May 2025
Agent replied · 9 October 2025
Hi Xavier, thank you for taking the time to share your feedback, We are sorry to read that your experience with us has left you feeling this way. We can't find your plot history from your profile name, but if you'd like us to review any issues you have, please don't hesitate to get in touch with us via your MyRedrow portal. Many thanks, Becky
★★★★★ 1/5
GoogleAbsolutely disgusting company and customer service. Been put through lie after lie, poor workmanship and interiors mean loads of problems with the house. Don’t honor anything they say, wouldn’t treat my worst enemy like they treat their customers.
Devon · 2 September 2025
Agent replied · 9 September 2025
Good afternoon Devon, we are sorry to hear about your experience and we appreciate you letting us know. Please can you email into us at midlands.customerservice@redrow.co.uk so we can get this looked into for you. Many thanks, Jade
★★★★★ 5/5
GoogleAlex is tremendously helpful and knowledgeable which enable us get to know more about Redrow. It is a pleasant and welcoming experience. Thanks Alex
SN · 21 June 2023
Agent replied · 20 June 2024
Hi there, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Redrow - Hugglescote Grange, Coalville. I will pass on your kind comments to Alex who will be thrilled. Many thanks Phillippa.
★★★★★ 5/5
GoogleWe met with Alex at the show home, he gave us a comprehensive overview of the site & the available properties. We were mainly looking at the Stafford & Leamington style homes & Alex discussed with us the main attributes of both homes. Overall we were impressed with the quality & the layout of both premises. However the garden size was smaller than we would like, which was probably the only negative.
Kevin · 21 June 2023
Agent replied · 20 June 2024
Hi Kevin, thanks for taking the time to leave a review. It's great to hear that Alex was able to help you with any queries! We will be sure to pass this feedback across. All the best, Melissa
★★★★★ 5/5
GoogleAmazing service from Toni! Made to feel welcome and comfortable. Nothing was too much to ask and Toni was very helpful!
Georgia · 21 June 2022
Agent replied · 20 June 2024
Hi Georgia, we are very happy to have provided you with such a positive experience! I'll pass your comments along to Toni; I'm sure she'll be thrilled. Many thanks, Ryan
★★★★★ 5/5
GoogleHolly was very welcoming & informative regarding new homes & sites. She understood our needs fully.
Sue · 21 June 2022
Agent replied · 20 June 2024
Hi Sue, thank you for the great feedback. I'll pass your comments along to Holly; I'm sure she'll be thrilled. Many thanks, Lynne
★★★★★ 5/5
GoogleSpoke with Vicky who was very helpful, and emailed me with some further details. Got a really good feeling from this site. Really love the house styles of Redrow, and learned they have many options choosable depending on the build stage of your house. The standard finishes are excellent anyway.
Gavin · 24 September 2023
Agent replied · 20 June 2024
Hi Gavin, thank you for the great review and feedback. It sounds like you had a very positive visit to Hugglescote Grange; if you require any further information or would like to book a return visit, please don't hesitate to call us on 01530 614984. Have a great day, Ryan
★★★★★ 5/5
GoogleExcellent customer service. Response to initial query was very quick and an appointment to view the houses was organised promptly. The viewing was done in a professional and thorough manner by the representative. Very relaxed and no pressure.
Rav · 25 August 2023
Agent replied · 20 June 2024
Hi Rav, thanks for leaving such a great review! Your feedback is much appreciated. We're really pleased to hear of your positive experience at Hugglescote Grange and will make sure to pass your comments onto Alex. If you would like any further information with regards to the development or to book a return visit, please let us know! Best wishes, Ryan
★★★★★ 5/5
GoogleBoth Alex and Vicky have shown us around the new properties. Top Spec and well built homes. Friendly and welcoming staff
Helen · 16 April 2024
Agent replied · 24 August 2024
Hi Helen W, it's great to hear you had such a positive experience at Redrow - Hugglescote Grange, Coalville. If you have any further questions, please give us a call. We're always happy to help! Phillippa
★★★★★ 4/5
GoogleWould be nice when completed . Didn't like the fact you have to go out front door to access garden.
Carole · 12 April 2024
Agent replied · 20 June 2024
Hey Carole, thanks so much for sharing your feedback with us.
Please don't hesitate to get in touch or call in again if there is anything we can help with in the future.
Thanks Lynne
★★★★★ 5/5
GoogleTotally amazing service from Holly and Emily can not recommend enough. Nothing was to much trouble.
Took time and effort explained everything clearly, Great information of what the next steps were etc .
An absolute joy to deal with thank you .
Tricia · 21 June 2022
Agent replied · 20 June 2024
Hi Tricia, thank you for your review! It's always great to hear that the team helped make someone's home buying experience exciting and stress-free and we'll be sure to pass your feedback on to both Emily and Holly who I'm sure will be thrilled! If you have any further questions, please give us a call. We're always happy to help! Many thanks, Phillippa
★★★★★ 2/5
GoogleSizes are too small for the money. Especially compared to the competition
Michael · 12 April 2024
Agent replied · 24 August 2024
Hi Michael, thanks for taking the time to leave your feedback. We're sorry to hear that you feel this way. If we could assist you further at all please do get in touch & a member of the team would be more than happy to assist.
★★★★★ 5/5
GoogleGreat visit with Alex, very informative and knowledgeable, I came away with all the information I needed.
Maria · 25 August 2023
Agent replied · 20 June 2024
Hi Maria, thanks for your feedback! We're really pleased to hear of your positive visit with Alex at Hugglescote Grange. If you would like any further information or to book a return visit, please don't hesitate to get in touch. We look forward to welcoming you back very soon. Best wishes, Ryan
★★★★★ 2/5
GoogleSizes are too small for the money. Especially compared to the competition
Michael · 23 November 2023
Agent replied · 20 June 2024
Hi Michael, thanks for taking the time to leave your feedback. We're sorry to hear that you feel this way. If we could assist you further at all please do get in touch & a member of the team would be more than happy to assist.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
