Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleHorrendously overpriced! They’ve really got it wrong on this one IMO. Close to motorways and main roads. Nearly a million pound for a 4 bedroom house (new build, which comes with own issues). And there is a sizeable social housing part of the development. No chance I’d pay a million pound to live next to that. No wonder they’re struggling to shift these. Crazy and greedy in my opinion. Cheaper to look for a quality build in the heart of Knutsford.
D · 16 January 2026 · Redrow Knutsford
Agent replied · 16 April 2026
Good morning.
Thank you for taking the time to leave us a review.
Please do email us at TMW-BDWReviews@accenture.com with your full address and contact details, if you would like us to raise these issues with the relevant team.
Kind regards,
Isla.
★★★★★ 5/5
GoogleUpdate : 2026
It has been close to a year since moving into.. Redrow has not disappointed, Vicky and felicity have both shown what it takes to pull through and deliver despite challenges faced. Lucky to have them as the customer care team!
Update: 2025
After care isn’t the best and lack of communication .. hence the 3 star rating
Update: 20/07
So we have decided to purchase at this development and the process was overall smooth and a comfortable one. Julie and Caron has been very supportive and most importantly kind to us. They answered all our silly questions and were patient when we were making several discussion. I can’t wait for the next chapter when we move it.
******
Very beautiful house - layout is good ! Redrow houses are amazing :)
Jill is such a sweetheart, so kind, patient and helpful.. no pressure and very professional!
Joel · 16 January 2026 · Redrow Ashford
Agent replied · 16 April 2026
Good afternoon, Joel.
Thank you for taking the time to leave us a review. We are pleased to hear, that despite a few challenges along the way, you are happy in your new home. Happy New Year.
Kind wishes,
Isla.
★★★★★ 5/5
GoogleNew village, clean and very well kept
Carlo · 16 January 2026 · Redrow Swindon
Agent replied · 16 April 2026
Good evening, Carlo.
Thank you for taking the time to leave us a review, we really appreciate it.
Kind wishes,
Isla.
★★★★★ 3/5
GoogleWork related, but I wouldn't buy a new build, no privacy, no garden as such, and thrown up boxes
James · 16 January 2026 · Redrow Rotherham
Agent replied · 16 April 2026
Hi James,
Thank you for taking the time to share your view. We understand that new homes aren’t for everyone, and we appreciate your honesty. At Redrow, we aim to design homes and communities that balance modern living with green spaces, thoughtful layouts and a strong sense of place, but we recognise that individual preferences and priorities differ.
Kind wishes,
Anna from the Redrow team.
★★★★★ 5/5
GoogleRating only, no written review.
Andy · 16 January 2026 · Redrow Staffs
★★★★★ 3/5
GoogleNice and quiet
Qadeer · 16 January 2026 · Redrow Ingatestone
Agent replied · 16 April 2026
Good afternoon, Qadeer.
Thank you for taking the time to leave us a review.
Kind regards,
Isla.
★★★★★ 1/5
GoogleRating only, no written review.
Luke · 16 January 2026 · Redrow Chesire
★★★★★ 5/5
GoogleWe have been interested in one of the properties for a while and each time we’ve dealt with the Blossoms development they’ve been helpful and polite-even when I’ve asked millions of questions!
Big thanks to Georgia who took a great deal of time and care with our enquiries, giving us the confidence to take the next step. We felt they were transparent and realistic with us and there has been no pressure on us. We now hope everything aligns and we get the plot we want. We know if we don’t get it, it certainly isn’t down to the fantastic customer service but external factors.
Lucy · 16 January 2026 · Redrow Chesire
Agent replied · 16 April 2026
Good evening, Lucy.
We are so pleased to hear that you have found the team helpful. Thank you for taking the time to leave a review. We hope everything works out for you.
Kind wishes,
Isla.
★★★★★ 4/5
GoogleGood
Sumit · 16 January 2026 · Redrow Stratford-upon-Avon
Agent replied · 16 April 2026
Hi Sumit,
Thank you for your review..
Kind wishes,
Anna from the Redrow team.
★★★★★ 1/5
GoogleVery poor customer service. They made false promises to get the sale done, and once it was completed, no one responded unless we kept calling. I wouldn’t recommend them.
Sesh · 16 January 2026 · Redrow Rugby
Agent replied · 16 April 2026
Good evening. Thank you for taking the time to leave us a review and we are sorry to hear of your experience.
Please do email us at TMW-BDWReviews@accenture.com with your full address and contact details, and we shall raise this with the relevant team to contact you directly.
Kind regards, Sammy
★★★★★ 5/5
GoogleRating only, no written review.
Matt · 16 January 2026 · Redrow Littlehampton
★★★★★ 5/5
GoogleRating only, no written review.
World · 8 January 2026 · Redrow Ellesmere Port
★★★★★ 5/5
GoogleRating only, no written review.
Rob · 4 January 2026 · Redrow Sawston
★★★★★ 1/5
GoogleVery unpleasant and time-wasting experience with Redrow, The Hoplands. After some negotiations we agreed on a deal for one of their on sale houses and since then you literally don't receive any updates about anything unless you chase it up yourself even if you wait for 2-3 days for a response on simple queries, and they keep justifying that when you call again by saying: "Sorry, I thought my colleague has updated you" or "we were planning to call you"! All of that is in addition to keeping promising that they are getting the deal sheet ready and they never did, justifying that by waiting for the managers to authorise!
Then came the deal-breaker point when they eventually mentioned that this property won't be eligible for key worker scheme despite our detailed initial talks about this scheme in particular and they clearly mentioned that they can only apply the scheme for only one of the buying partners not the 2 of us, which I totally aware of but later on, probably received a better deal than ours from someone else, they decided to change their mind, mentioning that they can't apply it to this particular property after driving for an hour to their place to go through the items on deal sheet together before issuing it!
Very disappointed about cancelling the negotiations with more professional and customer-oriented developers, choosing Redrow instead, that simply and very obviously didn't even care, mentioning that all what they can do is to apologise!
Never again Redrow!
UPDATE 23/12/25:
So our guess was correct that they were trying to dismiss us for a better deal that they probably received after accepting our offer as they removed the house from their website Just next morning after breaking the deal with us, which doesn't mean anything but only that everything was already prepared to cancel the deal with us by all means!
Kiro · 24 December 2025 · Redrow Hersden
Agent replied · 25 December 2025
Good evening, Kiro.
Thank you for taking the time to leave us a review and we are sorry to hear of your experience.
Please do email us at TMW-BDWReviews@accenture.com with your full address and contact details, and we shall raise this with the relevant team to contact you directly.
Kind regards,
Isla.
★★★★★ 1/5
GoogleWe have no words to describe the frustration about our valuable time that was wasted by them over 2 weeks, keeping no promises and caring about nothing but only their own benefit even if at the expense of making every effort to break already agreed deals with their customers.
Mira · 24 December 2025 · Redrow Hersden
Agent replied · 25 December 2025
Good evening Mira. Thank you for taking the time to leave us a review and we are sorry to hear of your experience.
Please do email us at TMW-BDWReviews@accenture.com with your full address and contact details, and we shall raise this with the relevant team to contact you directly.
Kind regards, Sammy
★★★★★ 5/5
GoogleRating only, no written review.
Colin · 21 December 2025 · Redrow Tiverton
★★★★★ 1/5
GoogleWe recently had a deeply disappointing experience at this Redrow development, which ultimately led us to take our business elsewhere.
From the moment we arrived for our scheduled appointment, after travelling nearly an hour, the salesperson’s attitude was discourteous and unprofessional. Her first remark upon seeing us was, *“You are not what I was expecting,”* followed by, *“Would you like any financial advice?”* It was immediately apparent that she had made assumptions about us based on our age, likely due to the fact we were enquiring about a property at nearly £500,000.
We were then left waiting for around 20 minutes before she acknowledged us again, and even then, the assistance provided was brief and unhelpful.
Given Redrow’s strong reputation for high-quality homes, we expected a far better level of customer service. This interaction suggested that the sales experience is not treated as a priority, at least not by the salesperson we dealt with.
To the salesperson working on Sunday, 23rd November 2025: judging customers based on appearance is not only unprofessional but counterproductive. You may find your sales performance improves significantly by offering all visitors the same courtesy and respect.
We also never received the follow-up information we were promised regarding a property due for release in 2026. We were told the “systems were down,” yet no effort was made to provide the details afterward.
While we remain open to purchasing a Redrow home in the future, we hope the company addresses this issue seriously. Prospective buyers should not be met with poor attitude, assumptions, and a lack of basic customer service.
I hope that any other younger buyers don’t meet the same experience we had.
Joshua · 16 December 2025 · Redrow Liverpool (Lower Road)
Agent replied · 16 April 2026
Good morning Joshua,
Thank you for taking the time to share this detailed feedback. We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. This is not the standard of service we aim to provide, and your comments will be passed on to the relevant teams for review.
Kind wishes,
Anna from the Redrow team.
★★★★★ 5/5
GoogleRachael at Tabley Park is so helpful and kind to deal with. Unfortunately we have decided not to proceed at the moment with the purchase but that isn’t to say I won’t come back to her in the future. Ann is also very nice and I would have no hesitation in recommending these two ladies.
Pam · 16 December 2025 · Redrow Knutsford
Agent replied · 16 April 2026
Good afternoon, Pam.
Thank you for taking the time to leave a review. We really appreciate it and will be sure to pass your feedback on to Rachael.
Kind wishes,
Isla.
★★★★★ 5/5
GoogleLovely new homes, good spec,
Nathan · 16 December 2025 · Redrow Ashford
Agent replied · 16 April 2026
Good morning Nathan,
Thank you for your positive feedback, we are pleased you like our new builds.
Kind wishes,
Alice from the Redrow team.
★★★★★ 5/5
GoogleHad a wonderful experience purchasing my property from Redrow. Yasmin and Sarah have been fantastic throughout the entire process, always approachable, supportive, and incredibly helpful.
Dee · 16 December 2025 · Redrow Stevenage
Agent replied · 16 April 2026
Hi Dee,
Thank you for your feedback, I shall certainly pass it on to the team.
Kind wishes,
Alice from the Redrow team.
★★★★★ 5/5
GoogleRating only, no written review.
Florian · 16 December 2025 · Redrow Hertfordshire
★★★★★ 5/5
GoogleRating only, no written review.
Mark · 16 December 2025 · Redrow Hartford
★★★★★ 1/5
GoogleI love the property but don't expect Redrow to help you any after they have your money. I did have several minor repairs carried out in the first year but after their warranty period you are stopped from reporting any issue on their portal and they don't want to know you. I have a design issue that the EV charging point which is 4 mtrs down the side of the house and the drive is at the front meaning the standard lead of 5 mtrs is not long enough to charge my car, not even reach the drive ??? I have reported this to customer services and the response I got is buy yourself a longer lead??? Not the 5* customer service they claim or strive for, they didn't even visit to see the issue I have.
Alan · 16 December 2025 · Redrow Chesire
Agent replied · 16 April 2026
Good morning Alan. Thank you for taking the time to leave us a review and we are sorry to hear of your experience.
Please do email us at BDWReviews@unlimitedgroup.com with your full address and contact details, and we shall raise this with the relevant team to contact you directly.
Kind regards, Sammy
★★★★★ 4/5
GoogleGood site management
Davies · 16 December 2025 · Redrow Cardiff (Heol Rufus)
Agent replied · 16 April 2026
Thank you for taking the time to leave this review.
Kind wishes,
Anna from the Redrow team.
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