Trusted Agent profile · Ellesmere Port

Redrow Ellesmere Port reviews

4.0

★★★★★ Great

128 reviews across 1 platform

Ledsham Garden Village, Ledhsam Road, Ellesmere Port, CH66 4QL

Part of Redrow, see every office.

Redrow's office in Ellesmere Port, at Ledsham Garden Village, is rated 4.0 out of 5 across 128 reviews on 1 platform, including 128 Google reviews rated 4.0.

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4.0 / 5

128

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Ellesmere Port office, from every platform, shown as written. First names only.

5/5

Google

We honestly cannot thank Olivia at Redrow Sycamore Green enough for everything she has done for us. Olivia looked after us on the day we reserved our new home. As Part Exchange was new to us, she guided us through the whole process, patiently answered all of our questions and made everything feel so much less daunting. When our Part Exchange valuation came back, we genuinely weren't sure whether we would be able to make the purchase work. Olivia really went above and beyond, working incredibly hard with us to find a solution and ultimately secure a package that made our dream home possible. We felt that Olivia genuinely cared about helping us rather than simply making a sale. She has been friendly, patient, and reassuring. We are so excited for our new home and incredibly grateful to Olivia for helping us get there. She is an absolute credit to Redrow and we couldn't recommend her highly enough!

Naomi · 10 September 2026

Agent replied · 10 October 2026

Good evening. Naomi. Thank you for taking the time to leave us such a lovely review. We are pleased to hear that Olivia has been a great and made the process feel less daunting. Thank you for your recommendation. Kind wishes, Isla.

1/5

Google

Damaged car when delivering to to no ramp signs and sudden drops. Went to speak to the lady in the office to find out about information to get repairs done as didnt find it comfortable to carry on delivering due to being self employed and no car as it got damaged. Said I will leave parcels with her as couldn't get to houses as its dangerous and she said get out and f##k off in front of my child with me. Appalling service.

Travelling · 10 September 2026

Agent replied · 10 October 2026

Good afternoon. Thank you for taking the time to leave us a review and we are sorry to hear of your experience. Please do email us at TMW-BDWReviews@accenture.com with your full address and contact details, and we shall raise this with the relevant team to contact you directly. Kind regards, Isla.

5/5

Google

Excellent sales team (especially Kelly) very nice area

Sean · 16 March 2026

Agent replied · 16 April 2026

Good evening, Sean. Thank you for taking the time to leave us a review. Kind regards, Isla.

5/5

Google

Good quality houses and very beautiful, too bad they don't do gas, everywhere eco electric

DANa · 10 August 2026

Agent replied · 10 October 2026

Good morning. Thank you for your positive feedback and taking the time to leave us a review. Have a lovely day, Isla.

5/5

Google

We’re thinking of moving from Leeds to the Ledsham Village site. The thought feels a bit daunting but Meg was really helpful on our visit. She was able to answer all our questions and give us some useful information. The experience was very honest, not too pushy and informative.

Karl · 20 June 2023

Agent replied · 19 June 2024

Hi Karl, thank you for your kind review; we are happy to pass along your comments to Meg, she will be so thrilled to know she helped you. Please don't hesitate to get in touch if there is anything we can help with. Thanks, Deb

5/5

Google

Helen and the other two ladies Chelsea and Kelly were super helpful. Nothing too much trouble.

Clare · 26 November 2024

Agent replied · 8 December 2024

Hi Clare, thanks so much for letting us know. I'll be sure to pass on your kind words to Helen, Chelsea & Kelly who I know who will be thrilled to hear this! Best wishes, Lewis

1/5

Google

When purchasing the property I constantly asked the sales team what was opposite my plot since I was unable to view in person and they said nothing just green, when I was able to view the plot (after completion) right opposite was a water …

Nathan · 16 April 2025

Agent replied · 23 October 2024

Hi Nathan, I'm sorry to read that your recent experience with us has left you feeling this way. If you would like to discuss further, please do not hesitate to give us a call on 01928 378262. Many thanks, Shannon

5/5

Google

Really great company , they deliver what is promised and the after sales is just as reliable, we’re very happy with our new home

Carl · 25 November 2025

Agent replied · 25 December 2025

Thank you for your great feedback, Carl. We are so pleased to hear of the service you received, and that you love your new home! Wishing you many happy years making memories. Kind regards, Sammy

5/5

Google

Andy was very friendly and knowledgeable, not pushy at all like some sales people. Made the visit a delight and answered all our questions and helped us with ideas.

Julie · 20 June 2022

Agent replied · 19 June 2024

Hi Julie, it's great to hear you had such a positive experience with Andy and we will be so pleased to pass your kind comments on, with best wishes, Deb

5/5

Google

Kelly was very helpful and has kept us updated on the process and progress of the plot we are interested in. Kelly and her manager have gone out of their way to make the whole process less stressful and we are very excited to secure our dream home. The development is lovely, the show homes are beautiful and we can’t wait to live there!

Ben · 20 June 2021

5/5

Google

We were greeted by Greg in the show home . He was extremely pleasant and answered everything we asked him in great detail. Nothing was to much trouble for him and he’s a valuable asset to Redrow . I was very impressed with the site and I will honestly say that the Redrow houses are the best new build houses we’ve seen on the market. A bigger and nicer house for less money. Regards Gary

G · 20 June 2021

Agent replied · 19 June 2024

Hi, we are so happy to read such a great review about Oaklands at Ledsham Garden Village! I'll pass your comments along to Greg; I'm sure he'll be thrilled. Many thanks, Amanda

1/5

Google

if anyone is thinking of buying a house on the ledsham estate dont bother,what ever facilities they tell you they are offering it is all lies there is not going to be any shops,school, pub or medical ctr they are just putting extra pressure …

Mark · 16 April 2024

Agent replied · 19 June 2024

Hi Mark, we are disappointed to see your low star rating. If you would like to discuss further, please do not hesitate to give us a call on 01928 378262 and we would be happy to assist. Many thanks, Jenny

5/5

Google

Sale assistant was very polite and willing to offer help on finding a new home for you base on your budget and time scale on moving in. Redraw offering a good quality interior fitting made the show house viewing experience with a really good impressions.

Guixiang · 16 April 2024

Agent replied · 19 June 2024

Hi there, thank you for your review and great feedback which I will pass to the Sales Team on Ledsham Garden Village. Best wishes, Caroline

5/5

Google

I had an excellent experience on enquiring about a house on this estate. The sales staff couldn’t have done enough to go through the options and styles of home with me. They were very informative and professional and made everything easy to understand. Looking forward to our follow up appointment.

Nichola · 23 September 2023

Agent replied · 19 June 2024

Hi Nichola, I'm pleased to read that you like our homes. We're proud to offer homes with larger spaces, taller floor to ceiling heights and greater kerb appeal. If you have any further questions, please give us a call. We're always happy to help! Many thanks, Jenny

5/5

Google

Well described and provided detailed explaination of each of the house product and assisted in selecting the right one. Looking to see how to take this to next steps and best house product that we can get. Great user experience.

Purushotham · 25 April 2024

Agent replied · 19 June 2024

Hey there Purushotham Rao, thanks so much for sharing! Please don't hesitate to get in touch if there is anything we can help with. Many thanks, Jenny

5/5

Google

We had an excellent experience with Kelly our sales rep was professional, easy to work with, responsive and got us into a great lot and house in the timeline we needed. Very knowledgeable. We are very happy with the community and its features. We love our new home.

Vicki · 23 September 2023

Agent replied · 19 June 2024

Hey Vicki, thank you so much for your kind words. The team over at Oaklands, Ledsham Garden Village will be thrilled to hear this! Wishing you all the best in your new home, Lewis

5/5

Google

We’ve been in our Redrow Home in Oaklands for 11 months now. Safe to say we still love it just as much as the first time we walked through the door. Sales process was really smooth, staff are so friendly and they always kept us updated. Can’t imagine not living on this estate, it’s beautiful!

James · 20 June 2022

Agent replied · 19 June 2024

Hi James & Jenny, thanks for taking the time to leave a review. It's always lovely to hear from happy customers and it's great to hear about your positive experience at Oaklands. Please don't hesitate to reach out if there's anything we can do for you. Take care, Deb

5/5

Google

The Ledsham Garden Village Redrow is building on the wirral peninsula is a credit to Redrow, and the construction industry,what a beautiful place to Live,with open spaces and well designed homes bringing together a community feel.

Gary · 23 September 2023

Agent replied · 19 June 2024

Hey Gary, thanks for taking the time out to leave us such a good review. It's great to read things like this. We can't wait to see you again, have a great day. Many thanks, Jenny

5/5

Google

Me and my partner are thinking of moving and we had a really helpful member of the sales team make us feel comfortable and answer any questions or reservations we had!

Charlie · 23 September 2023

Agent replied · 19 June 2024

Hi Charlie, it's great to hear you had such a positive experience at Oaklands, Ledsham Garden Village. Please don't hesitate to get in touch if there is anything we can help with. Many thanks Jenny

5/5

Google

I experienced a wonderful service. The developments are fantastic. The homes are perfectly built to current standards. I was pleased with the experience i had. Thank you and keep up the high standards.

Silence · 20 June 2023

Agent replied · 19 June 2024

Hi Silence, thank you for the great feedback, it is pleasing to hear from our customers and their experiences. Many thanks, Mark

5/5

Google

I want to live there! Beautiful development. I have visited several times. Showhomes and sales team are amazing. Looking forward to seeing the new showhomes later this year.

Ella · 23 September 2023

Agent replied · 19 June 2024

Thank you again for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help! Many thanks, Jenny

5/5

Google

Some beautiful plots available. Amazing professional knowledge from the sales representative, Kelly. We now have a hard choice on which house to buy.

Tony · 23 September 2023

Agent replied · 19 June 2024

Hey Tony, thanks for taking the time out to leave us such a good review. It's great to read things like this. Please don't hesitate to get in touch if there is anything we can help with. Many thanks, Jenny

5/5

Google

Fantastic sales team, very knowledgeable . Beautiful show homes and location . Seriously considering purchasing for our next family home.

Katie · 23 September 2023

Agent replied · 19 June 2024

Hi Katie, it's great to hear you had such a positive experience at our Oaklands, Ledsham Garden Village development. Please don't hesitate to get in touch if there is anything we can help with. Many thanks, Jenny

1/5

Google

I regrettably bought a Redrow house on this estate and have had major dangerous and problems with my house that could have ended up lethal due to Redrow not following health and safety or doing checks to the house. Plus had to get a qualified character surveyor to look over the house which report states the house standard of finish falls well below normal acceptable standards. Redrow customer care is shocking, rude abrupt and very unhelpful every time no wonder there are so many bad reviews on the internet about customer care. Regret buying this house and look forward to being able to move to a non Redrow Home

Chris · 21 June 2018

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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