Redrow reviews

★★★★★ 1/5

Google

UPDATE 29th Dec 2024. Since my last review we have the following to add to the list. - missing insulation - dangerous electrics - more water leaks - swamp for a garden - crack in driveway YOU HAVE BEEN WARNED. They are great at selling homes, but the sales people know how crap the product is that they are selling. ‐--------- If you want to buy a new, supposed premium house that is more like a 'fixer upper', go for it. But be prepared for maybe 18 months with LOTS of stress and disruption to finally get the house you paid a premium for. Even when things have hopefully been fixed, you will still be left with a house full of cheap low end fittings that you have overpaid for. The quality of the kitchens and bathroom fittings are awful - they look nice but are cheap cheap tat. Problem is you pay for premium and what you get isn't. Its cheap stuff that's installed badly. Worst still there will be LOTS of hidden issues for you to find over the years. Run for the hills while you can. I WOULD NEVER EVER BUY ANOTHER REDROW HOUSE. HELL I WOULDNT TAKE A FREE REDROW HOUSE - NOT WORTH THE STRESS:- - They look nice, but build quality is a joke. The phrase 'polished t*rd' springs to mind. - They have no quality control - customer is left to find the problems themselves and oh there will be plenty of them. We had 300+ snags. Some small but far far too many were serious issues. - Much of the external house pointing was damaged and had to be redone. This on its own caused about 3 weeks of dust, noise and mayhem. Even now I guestion the repair is to standard. I believe the builders who did the remedial work have since been sacked as they were so bad....... - We had 50-60 damaged bricks replaced. - We had central heating that didnt work as it was wired incorrectly. Even now (10 months later) it doesn't work properly due to the thermostats being mounted on external walls that have issues. - We had a shower that had reversed hot and cold feeds and was mounted incorrectly with the knobs continously falling off. It took them over nearly 2 months to sort this and they destroyed half the bathroom in the process. All this when my wife had just had an operation and couldn't use the bath. They really dont care....... - All bathroom sinks were hanging of the wall at about 20degress from level. - We had multiple leaks in the kitchen - We had a number of kitchen units replaced as they were broken. - We have a new leak in the kitchen and another water damaged cupboard. - We have insulation missing and other related issues meaning some of the rooms in the house are cold. Just what you need when your partner is suffering from a chronic arthritis condition. - Most of the amtico flooring and carpets have issues such as the carpets are cut to short and have gaps and the amtico keeps lifting. - The above is just a flavour of what to expect - there is much much more. At the same time the general quality of workmanship throughout is shocking. This is down to a few things. Extremely poor site management (with the exception of Purna who does try to help); the use of what I can only describe as children as trades people who genuinely have no clue and to top it off absolutely zero quality control. We have been living in our disaster of a house for 10 months now and haven't bothered decorating yet as there is no point until all of the issues are resolved. In summary steer clear. Forgot to mention the site roads are also a total mess:- - Drains in the wrong place as Redrow seem to think water goes up hill, so lots of LARGE puddles all over the place. Over time this will end up with potholes everywhere. - Block paved roads that are a total mess I could go on.....

Graham · 26 January 2025

★★★★★ 1/5

Google

Very poor sales experience, that ultimately put us off buying from Barratts Redrow - pushy, unhelpful, awkward - my partner said job title should be changed to anti-sales manager. At the same time, they put prices up by 40-50k on the same properties sold 6 months prior (Nov 2025 - March 2026). Ultimately trying to push up Barratt's share price, and we had no interest in seeing an instant 50-100k hit on a property. So we looked elsewhere, and we're very glad we did. Take a look at Francis Jackson Homes. These are a genuinely premium house builder with unique properties, high quality finishes, and great service.

Quinney · 16 March 2026

★★★★★ 5/5

Google

We have visited Redrow at Houlton twice now and have to commend Kayleigh for her outstanding manner on both occasions. She was extremely charming, very helpful and took the time to understand our needs. I have to say she also recommended the most fantastic coffee house which has the absolute best cake I think we have ever had #The Tuning Fork.

Mike · 16 March 2026

★★★★★ 5/5

Google

I have now been in my new home for 5 months and very happy with the property. The broadway is a well thought out home, making efficient use of space. There have been minor snags but these have been dealt with efficiently by Purna and the overall build quality including interior finish were as expected with what Redrow market themselves on. Chris and Lauren made the purchasing process smooth and have provided a high class service since moving in. The roads have almost been finished now, making the development more attractive.

Ian · 10 June 2023

★★★★★ 1/5

Google

Very poor customer service. They made false promises to get the sale done, and once it was completed, no one responded unless we kept calling. I wouldn’t recommend them.

Sesh · 16 January 2026

★★★★★ 1/5

Google

Writing with great disappointment about Redrow (Houlton-Rugby)staff handled us on swapping over other for a new plot reservations with no email notification or call. They were parallely in discussion and giving hope with us and make arrangements for reservation., all of a sudden they removed the plot from site and emailed us next day the plot has been sold to someone else.This was total distress to us on the day of reservations. Please don't give any false hope to customers if you have no business ethics. Transparency and proper communication is very important in any business which is greatly missing here.

Sindhu · 10 June 2023

★★★★★ 5/5

Google

It was very kind of Donna to show me both the Highgate 5 and the Balmoral houses yesterday. Lots to think about going forward, we love the Redrow site at Houlton.

Kate · 16 April 2024

★★★★★ 1/5

Google

Poor customer service. It seems the seller was doing a favor for me when I was there trying to know more about the properties and conditions

Fla · 16 April 2024

★★★★★ 1/5

Google

Lovely place. Will hopefully be purchasing a property here. Change of review from my original rating. Having moved in it has been a disaster …

Susan · 16 April 2024

★★★★★ 4/5

Google

Very good homes, better appointed interiors slightly larger I considered, than the competition. The 42 days for completing seems to be fairly industry standard but causes major problems if you have a property to sell.

M · 10 June 2023

★★★★★ 5/5

Google

Very impressed with Redrow Homes, Houlton. The level of customer care throughout the whole buying process and the …

Adam · 16 April 2024

★★★★★ 5/5

Google

The redrow team helped us at every step from browsing through options advising on different aspects of purchasing the house given that I am a first time buyer

Sakshi · 14 August 2023

★★★★★ 4/5

Google

Lovely houses, but the baths were very narrow!

Leigh · 30 July 2024

★★★★★ 5/5

Google

Chris explained every questions clearly! Well maintained show houses!

Irien · 30 June 2024

★★★★★ 5/5

Google

Chris and Lauren have been excellent and my home has been completed to a high standard. 🙂 …

Graham · 12 June 2023

★★★★★ 5/5

Google

Very professional visit

Pauline · 16 April 2024

★★★★★ 5/5

Google

nice homes and sales team

Parth · 17 July 2023

★★★★★ 4/5

Google

Very nice housing in development

Matt · 12 June 2023

★★★★★ 4/5

Google

Really good welcome, and information provided was detailed, and realistic. No attempt at hard sales, with just honesty about expectations.

James · 12 June 2021

★★★★★ 5/5

Google

Redrow construction quality is very good, it’s high ceiling height makes the house look much bigger

Janani · 12 June 2021

★★★★★ 5/5

Google

Rating only, no written review.

Boby · 12 May 2025

★★★★★ 3/5

Google

Rating only, no written review.

Kev · 20 March 2025

★★★★★ 5/5

Google

Rating only, no written review.

Jason · 13 February 2025

★★★★★ 1/5

Google

Rating only, no written review.

James · 28 October 2024