Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
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5/5
GoogleBuying a home is a big decision and I could not have asked for a better experience than the one I have had at Grace Fields with Redrow. From the very first visit, the level of customer service has been exceptional.
Carol has been outstanding throughout. She is extremely knowledgeable and took the time to go through every option with me in detail, never rushing and always making sure I felt comfortable and informed about my choices. Her patience and understanding really stood out, and it made what could have been a daunting process feel straightforward and positive.
Lesley has also been wonderful, always available to offer assistance and support whenever needed. It has been very reassuring to know that there is such a strong team working together to make the whole experience as smooth as possible.
What impressed me most is that at every stage of the process I felt supported. The communication has been clear and consistent, and Iβve always had the sense that nothing is too much trouble. Questions have been answered promptly, guidance has been practical, and there has been a genuine sense of care and professionalism throughout.
It is clear that the team here really understand what great customer service looks like. They combine expertise with a personal touch, and that has made all the difference. I would not hesitate to recommend Grace Fields to anyone considering buying a Redrow home.
Erika Β· 26 September 2025
Agent replied Β· 25 December 2025
Good morning Erika, thank you so much for taking the time to leave this lovely review for Carol & Lesley at Grace Fields! I will ensure I pass over this wonderful feedback as I'm sure they will be thrilled to hear. We wish you all the very best in your new Redrow home. Many thanks, April
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5/5
GoogleGrace Fields
Amazing service from carol and Lesley
Weβve been looking for a few months and now in a position to buy. They have both been so helpful and supportive throughout and couldnβt have been more encouraging. Would recommend anyone to come and speak to them both.
Ann Β· 23 February 2025
Agent replied Β· 25 October 2024
Hi Ann, thank you for your 5 star review, we do really appreciate it. Best wishes, Paul
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5/5
GoogleGrace Fields - Halewood
Both Carol and Lesley have been absolutely incredible. They have supported us through the process of finding our perfect home. They have excellent knowledge base and provided support at each step. Thank you both!
Anna Β· 25 April 2025
Agent replied Β· 13 June 2025
Hi Anna, thank you for your kind words about Carol and Lesley, we are so thrilled to read they were able to assist in finding you your perfect home. We wish you happy years to come in your Redrow home. Best wishes, Scarlett
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5/5
GoogleAlready have a Redrow home, since 24yrs. Looking to downsize, been to Halewood Grace Fields, these houses are on a different level, great original designs, brilliant decor ideas, very helpful staff.
Brian Β· 25 November 2024
Agent replied Β· 10 November 2024
Good morning Brian, thank you for your excellent review of our Grace Fields development and our sales team there. I am sure they will be delighted. We are glad to have you as a returning Redrow Customer. Best wishes, Amy
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5/5
GoogleGood communication, but in my opinion the houses are overpriced.
L.A.C Β· 11 July 2025
Agent replied Β· 23 August 2025
Good morning, thank you for taking the time to leave a 5 star review for our Grace Fields development. Many thanks, April
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5/5
GoogleCarol and Lesley are absolutely amazing.
No pressure selling, really supportive and very helpful.
Thank you so much π
Darren and Lisa
Darren Β· 26 October 2024
Agent replied Β· 25 October 2024
Hi Darren & Lisa, thank you for you positive review. I will pass on your kind words to Carol & Lesley who I'm sure will be thrilled by them. If there is anything more we can do, please let us know. Best wishes, Paul
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4/5
GoogleRating only, no written review.
Archie Β· 26 October 2025
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5/5
GoogleRating only, no written review.
Stephen Β· 17 April 2025
Agent replied Β· 25 May 2025
Good afternoon Stephen, thank you for your review. Best wishes, Scarlett
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4/5
GoogleRating only, no written review.
Paul Β· 25 March 2024
Agent replied Β· 25 October 2024
Hi Paul J Slevin, thanks so much for the rating!οΏ½
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
