Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleNew house by redrow I won't pay even a penny
New house by redrow only 3 years old. This Saturday due to wind most of the roof tiles become loose and some fell on the ground. I called redrow customer service they told me 2 year warranty is expired .
I called a company dealing with roof, after inspection they said I never seen such rogue work in life, most of tiles are loose because they are NOT nailed whoever did it just put tiles on top of eachother without nailing them.
So 2 year warranty is just for two year. But what after that like roof tiles. If Redrow has done proper job then it won't happen this. But Redrow doesn't take responsibility.
So please don't buy new house because the quality of work is not checked. And the house are made to just pass 2 years warranty.
I never imagined how the government allowed these rogue workers.
I know trust pilot is not reliable because the business tells trust pilot that they don't recognise me so my review was deleted. Shame even trust pilot work for richs
Aman · 16 October 2025
Agent replied · 16 April 2026
Good evening Aman.
Thank you for taking the time to leave us a review and we are sorry to hear of your experience. Please do email us at BDWReviews@unlimitedgroup.com with your full address and contact details, and we shall raise this with the relevant team to contact you directly.
Kind regards,
Bella
★★★★★ 5/5
GoogleRedrow-Plas Ty Draw, Lisvane is second to none in terms of quality and standard. The aesthetic nature of the area appeals to me the first day I saw the area. I decided to stop by and take a look and met Emma Batchelor. She is so warm, polite and understands everything about the properties of Redrow.
My family have booked an appointment to view Ludlow and Warwick a week ago. Emma made our visit a remarkable and memorable one, and we have not yet recovered from the welcoming, explanation, advice and processes of getting one of the luxuries apartments of Redrow at Lisvane. We are definitely moving into one of those exotic houses and we will recommend to our friends accordingly. We think Emma is an excellent sales agent and needs to be rewarded/promoted by Redrow.
Kind Regards
A. A
Ademola · 10 June 2021
Agent replied · 9 June 2024
Ademola Agunbiade, we're so glad that we were able to go above and beyond your expectations, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. I'll pass your comments along to Emma; I'm sure she'll be thrilled. Many thanks, Danielle
★★★★★ 5/5
GoogleSteve from RedRow Plas Ty Draw, Lisvane has been an amazing help to us since the moment we first inquired about having a RedRow home, right through to giving us the keys for our own home. He is incredibly helpful, knowledgeable and …
Jack · 16 April 2024
Agent replied · 9 June 2024
Hi Jack, thanks for your praise and kind comments about Steve, I'll be sure to let him know about this and I know he'll be thrilled to hear it! Best wishes, Andrew
★★★★★ 5/5
GoogleBuying our first home has been made so much easier due to the amazing work that goes on at this development (builders , sales and experience team) . From reservation to building and completion we’ve had a very positive experience. The houses are built very well and our external snagging report was very minor snags - we are so pleased.
Bethan · 28 May 2025
Agent replied · 12 August 2025
Hey Bethan, thank you so much for your kind words and for taking the time to share your experience! We’re absolutely delighted to hear that your journey from reservation to completion was such a positive one. It’s fantastic to know that the efforts of our builders and sales teams made a real difference for you. We’re also really pleased that your external snagging report reflected the high standards we strive for. Wishing you all the best as you settle into your beautiful new home, Lewis
★★★★★ 5/5
GoogleFirst class service repairing our window. Many thanks to Charley and a particular thanks to the technician Mike Hughes who did a brilliant job. Perfect!
Eddie · 16 April 2024
Agent replied · 9 June 2024
Hi Eddie, thanks for the great review! Best wishes, Andrew
★★★★★ 5/5
GoogleThis is my first time buying a property by myself. Emma was extremely helpful and friendly. We went through the whole process in detail and Emma was able to answer all of my questions. Excited to move in to my new Redrow home!
Naomi · 10 June 2022
Agent replied · 11 June 2024
Hi Naomi, it's great to hear you had such a positive experience at Plas Ty Draw. I'll pass your comments along to Emma; I'm sure she'll be thrilled. We're looking forward to your next visit with us! Best wishes, Danielle
★★★★★ 2/5
GoogleRedrow company not trust worthy.
Take my advice and ask for private companies to do inside your house properly.
One example , we paid 650£ for a small garden for turf which was done end of last year, the ground was not levelled and more potholes appears in garden by now also the turf start dying after 3month while raining everyday so it wasn't due to lack of water but due to the fact it wasn't a good quality turf, we cut the turf in April because some part grown high and some part was bald, the baldness is more visible since we cut it.
When we reported it says it's not covered by warranty.
I clearly told them when they were doing the job make sure the ground is levelled but obviously no body listen thats why we have more and more potholes.
I won't trust redrow or it's subcontractors they doing terrible job for you and they don't care.
Take my advice, do everything yourself privately and no hassle.
Also Redrow asking for feedback immediately as you move in , obviously due to excitement of moving to new house most people give 4-5* but if redrow ask me now I won't give even 2*.
Very disappointed with redrow.
A · 10 June 2023
Agent replied · 9 June 2024
Hi, I'm sorry to read that your recent experience with us has left you feeling this way. We'd like to discuss this further. Please could you get in touch with us by calling 029 2060 9434 so we can work towards a resolution? Many thanks, Danielle Richards
★★★★★ 5/5
GoogleWe were very Impressed with our arranged visit on Saturday so much so that we followed it up with a visit to Newport to view the Welwyn. we loved it but are now aware of the extras such as kitchen floor tiles add significantly to the price of the basic property. We love the open plan kitchen dining living area way of living. We now have to wait patiently for the next phase.
Lynda · 10 June 2023
Agent replied · 9 June 2024
Hi Lynda, thank you for your kind review; we are happy to pass along your comments to the team here at Redrow - Plas Ty Draw, Lisvane. We look forward to your journey with us when the plot you want is released. Many thanks, Andrew Williams Area Sales Manager.
★★★★★ 5/5
GoogleMich was brilliant. Top guy!!!!!
Tochi · 16 April 2024
Agent replied · 11 June 2024
Hi Tochi, thank you for your kind review, Mich will be so happy to hear this. Best wishes, Andrew
★★★★★ 1/5
GoogleAppointment booked for a Lincoln property (which was stated on booking) but none were available when I arrived & no communication received to advice of this, so a waste of everyone's time.
Julie · 13 February 2025
Agent replied · 1 May 2025
Hi Julie Selway thanks for taking the time to leave a review. We are disappointed you felt this way on arrival at Plas Ty Draw. We are in the process of moving our sales area here and we expect to have a Lincoln to show later in March 2025. Many thanks, Andrew Williams. Area Sales Manager.
★★★★★ 5/5
GoogleJulie Carson was very welcoming and provided us with great information on the development and our options for purchasing a property
Joanne · 10 June 2022
Agent replied · 11 June 2024
Hey Joanne, thanks for taking the time to leave a review. It's always lovely to hear from happy customers. Best wishes, Andrew
★★★★★ 5/5
GoogleOur second Visit to the site, we are purchasing a Stratford home from Redrow & wanted to get some interior design ideas from the show homes. The show homes are beautifully presented, everything is done to safety standards and Emma (staff on site) is fantastic at going through all the details you need as part of a home purchase. Recommend highly anyone looking to purchase a new build property in the Cardiff area.
Ellis · 10 June 2021
Agent replied · 11 June 2024
Hey Ellis Denega, thanks for taking the time to leave a review. It's always lovely to hear from happy customers. I'll pass your comments along to Emma; I'm sure she'll be thrilled. Many thanks, Danielle
★★★★★ 5/5
GoogleI'm pleased! The houses are lovely! Julie was very helpful... I'm looking forward to the process now!
Sylvia · 10 June 2022
Agent replied · 11 June 2024
Hey Sylvia, thanks for taking the time to leave a review. It's always lovely to hear from happy customers. Best wishes, Andrew
★★★★★ 2/5
GoogleRedrow company not trust worthy.
Take my advice and ask for private companies to do inside your house properly.
One example , we paid 650£ for a small garden for turf which was done end of …
Aman · 16 April 2024
Agent replied · 16 April 2026
Hi, I'm sorry to read that your recent experience with us has left you feeling this way. We'd like to discuss this further. Please could you get in touch with us by calling 029 2060 9434 so we can work towards a resolution? Many thanks, Danielle Richards
★★★★★ 5/5
GoogleThe agent was very helpful & knowledgeable. Also no pressure was applied. Nearly all questions answered without referring to pamphlets etc.
Jackie · 1 January 2025
Agent replied · 8 January 2025
Hi Jackie Rotheroe thanks for your review. If we can be of any more help please don't hesitate to reach out to the sales team at Plas Ty draw .
★★★★★ 5/5
GoogleSteve and Julie from Redrow are absolute stellar. Excellent support and customer service by Redrom team at Plas Ty Draw, Lisvane.
Mr · 3 October 2024
Agent replied · 23 October 2024
Hi there, we appreciate your positive review about your recent experience with us at Plas Ty Draw. We hope to see you again soon! Best wishes, Andrew
★★★★★ 5/5
GoogleAlways good to me no matter what time I turn they will unload me
Kevin · 16 April 2024
Agent replied · 9 June 2024
Hi Kevin, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Redrow - Plas Ty Draw, Lisvane.
★★★★★ 1/5
GoogleLocation wasn’t what I classed as Lisvane. Didn’t like the townhouses being built there either I think they spoilt the overall feel of the development.
Julie · 10 June 2023
Agent replied · 9 June 2024
Hi Julie, it's disappointing to read you feel this way. Our Plas Ty Draw development falls within the Lisvane location and as explained by our Sales Consultant at your appointment will join up to central Lisvane where our Churchlands development is located. I understand that you were directed to this development following your visit. In relation to the townhouses on the development, this is a planning requirement. The range of properties on our development ensures there is a home to suit everyone's needs. If you would like any information on any of our other developments please do not hesitate to get in touch. Regard,s Danielle
★★★★★ 5/5
GoogleHelpful visit. Lovely development. Show homes were immaculate and beautifully built.
Leah · 1 May 2024
Agent replied · 9 June 2024
Hey Leah, thanks for the great review. We do hope we can be of assistance in the future. Take care, Andrew
★★★★★ 5/5
GoogleExcellent homes
Modern and stylish
Wow
Dipin · 5 July 2024
Agent replied · 26 August 2024
Hey Dipin, thank you so much for the positive review! We look forward to seeing you again soon. Best wishes, Andrew
★★★★★ 5/5
GoogleVery informative and helpful visit to house despite work still being carried out
Gail · 16 April 2023
Agent replied · 11 June 2024
Hi Gail, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Many thanks, Andrew
★★★★★ 5/5
GoogleFriendly, professional staff, explained plans for the site, the different homes available and answered lots of our questions.
Emma · 10 June 2021
Agent replied · 11 June 2024
Hey Emma, thanks for taking the time to leave a review. It's always lovely to hear from happy customers. If you have any further questions, please give us a call. We're always happy to help! Many thanks, Danielle
★★★★★ 2/5
GoogleHaving sold my redrow house I was very disappointed that there was nothing available to offer me
Nigel · 10 June 2021
Agent replied · 11 June 2024
Nigel Powell, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. It would be great to get a little more information from you so that we can look into this. Please can you give us a call on 029 2060 9434? Many thanks, Danielle
★★★★★ 5/5
GoogleVery good informative helpful and overall a good experience
Ann · 10 June 2022
Agent replied · 11 June 2024
Hi Ann, it's great to hear you had such a positive experience at Plas Ty Draw. All the best, Danielle
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