Trusted Agent profile
★★★★★
2,202 reviews across 64 offices and 2 platforms
Redrow has 64 offices, in Ellesmere Port, Woodford, Derby (two offices), Royston, Exeter (two offices), Hartford, Hertfordshire, Maidstone, Cardiff (four offices), Telford, Ely, Banbury, Nuneaton, Nantwich, Witham, Swindon, Carerphilly, Stonehouse (two offices), Silver End, Hugglescote, Rugby, Yapton, Penyffordd, Shaftesbury, Leicester, Amington, Cambridge, Chesire, Knutsford, Cottenham, Daresbury, Staffs, Stotfold, Haverhill, Stevenage, Ashford, Liverpool (two offices), Lowton, Rotherham, Littlehampton, Hersden, Sawston, Berkeley, Ingatestone, Swanscombe, Etwall, Stratford-upon-Avon, Worcester, East Hoathly, NEWPORT, Redditch, Wakefield, Tiverton, Basildon (two offices), Burscough and Okehampton. Together they have 2,202 reviews on two platforms, rated 4.2 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Redrow's 64 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GooglePiss poor construction
Hi Sadie, I'm sorry to hear you feel this way. Please can you email southwest.customerservice@redrow.co.uk with your concerns and plot details so we can get this looked into. Many thanks, Lewis
5/5
GoogleWell laid out....
Thank you for your review, is this talking about the layout of our homes?
5/5
GoogleGood communication, but in my opinion the houses are overpriced.
Good morning, thank you for taking the time to leave a 5 star review for our Grace Fields development. Many thanks, April
1/5
GoogleSTAY AWAY if you are a young parent thinking the primary school will have enough space for your child. We were sold this as an amenity but the primary school is not fit for the size of the estate and the estate is only growing and the newer houses are only being built further away from school. You will be allocated a school outside the estate and bus transport service is also reduced. Just making everyone aware!
4/5
GoogleRating only, no written review.
Hi Adrian, thanks so much for the positive review! Many thanks, Lewis
1/5
GoogleThe estate itself is absolutely beautiful and has a lot of potential. However, we visited the showroom on two separate occasions and were very disappointed with the service. The lady assisting us (unfortunately I don’t recall her name, but she had short brown hair) was extremely unhelpful and seemed completely uninterested in actually selling the property. It felt very unprofessional both times we visited. Next time, we will definitely request to speak with someone else.
Good morning, I'm sorry to read your review. I would like to find out more about your visit to the development. If you would like to discuss this, please contact 01454 625000. Many thanks, Ryan
5/5
GoogleRating only, no written review.
Thanks so much for the 5* review Sanjoy!
5/5
GoogleWell presented site with good quality houses
Thanks so much for the 5* review!
5/5
GoogleRating only, no written review.
Good morning Muhammad, thank you for taking the time to leave a five star review. Best wishes, Hannah
1/5
GoogleRating only, no written review.
Hi Russell, I am sorry to see your negative star rating. Please do contact us if you wish to discuss or provide any feedback. Thanks, Vicky
5/5
GoogleRating only, no written review.
Good morning Ashley, thank you for your wonderful review of our Round Hill Gardens development. Many thanks, April
1/5
GoogleDo not buy a Redrow house. My garden has flooded for 4 years. Not only that they have replaced 3 times but still not resolved the issue. They have damaged all my garden furniture and won't replace ... pics are from today after they attended to "clean". Knock on anyone's door on the estate and they will tell you the same! Horrendous. Andre from customer service is pathetic, all talk and tests to blah everything. I have lived in the estate from day 1 and have never been able to use my garden correctly- AVOID at all costs!
Hi Mollie, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us has not been a positive one. I do hope that our visit last week to clean off the remaining marks to your garden furniture was successful and that along with the works completed in your garden last year, that you can look forward to enjoying the warm summer that we are forecast. Best wishes, Becky
1/5
GoogleMore destruction of wildlife habitat to fill the pockets of the developers.
Hi Peter. Thank you for taking the time to leave a review. Can I kindly request you email eastern.customerservice@redrow.co.uk with details and photos. A member of the team will be able to look into this for you. Many thanks, Hannah
5/5
GoogleI was thoroughly impressed with the Blossom Park development. The area is rich with greenery, creating a pleasant and inviting atmosphere. Georgia, the Sales Representative, welcomed us and she was highly accommodative. She began with a comprehensive presentation covering the wider area, the development, the available properties and timelines, providing many details. After addressing our questions, she guided us through a tour of the available property. The entire experience was positive, Georgia was professional, approachable, and genuinely friendly, leaving me with a favorable impression of Redrow as a developer. Following our visit, she promptly sent a detailed email with all the information we had requested.
Hi Dimitri, thank you so much for taking the time to leave a lovely review. We are thrilled to hear that you are pleased with the service received from Georgia and we will be sure to pass on your feedback. Best wishes, Hannah
5/5
GoogleBuying our first home has been made so much easier due to the amazing work that goes on at this development (builders , sales and experience team) . From reservation to building and completion we’ve had a very positive experience. The houses are built very well and our external snagging report was very minor snags - we are so pleased.
Hey Bethan, thank you so much for your kind words and for taking the time to share your experience! We’re absolutely delighted to hear that your journey from reservation to completion was such a positive one. It’s fantastic to know that the efforts of our builders and sales teams made a real difference for you. We’re also really pleased that your external snagging report reflected the high standards we strive for. Wishing you all the best as you settle into your beautiful new home, Lewis
1/5
GoogleAbsolutely poor! Aftercare is terrible!! Wouldn’t recommend buying one of these houses!!
Hi Eleanor, we are genuinely sorry to read that your experience with us has left you feeling this way. We'd really like to investigate further into this, but can't find you in our records. We'd be grateful if you could contact us with your plot and development details along with any other relevant information as well to midlands.customerservice@redrow.co.uk. Many thanks, Becky
1/5
GooglePoor service from the aftersale team (Redrow east midlands customer service). Slow to respond and fob you off. Lots of snags and issues and our garden is awful it's like a swamp when it rains and from speaking with neighbours, it's the same in almost all the plots.
Hi Xavier, thank you for taking the time to share your feedback, We are sorry to read that your experience with us has left you feeling this way. We can't find your plot history from your profile name, but if you'd like us to review any issues you have, please don't hesitate to get in touch with us via your MyRedrow portal. Many thanks, Becky
3/5
GoogleOk
Hey, Thank you for your review, if there's anything you need please don't hesitate to contact us on 01827260600
5/5
GoogleThis Redrow estate is absolutely fabulous, the houses have good layouts , and top notch customer service. I mean I do go out with my friends to the park and everything and its generally fun, 3 claps to redrow for also prioritising greenery. So 5 stars, WOOHOO
Hi there, thank you for the great review! So pleased to hear you are satisfied with the development! Best wishes, Michelle
4/5
GoogleGood quality homes here. Nice finish, good location. Looks like a good management team on this one.
Hi Nathan, thank you for taking the time to leave a review. Thanks, Vicky
1/5
GoogleMy experience with Redrow has been deeply disappointing. From the outset, the customer service has been poor, slow to respond, dismissive of concerns, and generally unhelpful once the sale is completed. One of the most frustrating issues is the garden. It's completely unusable, resembling more of a pond than a yard. Despite raising this multiple times, Redrow has done nothing meaningful to address it. Their team seems to take little to no accountability for post-completion problems. The quality of the build also leaves much to be desired. There are numerous flaws throughout the property, from cheap materials to poorly finished work, which simply shouldn't be acceptable for a new-build home of this price bracket. It’s clear that once you’ve exchanged contracts, Redrow’s priorities shift away from customer satisfaction. I would urge potential buyers to proceed with extreme caution and ensure they document everything from the beginning, as aftercare appears to be severely lacking.
Hi Amber It's really disappointing to hear that you feel this way and we appreciate honest feedback. We'd really like to look into this further for you, but can't find you in our records. It would be great if you could email us directly with your plot number or address, along with any other relevant details to midlands.customerservice@redrow.co.uk. Many thanks, Becky
5/5
GoogleRecently reserved a plot in this Estate and amazed with the Sales Team specially Jesse And Saj at this site. Must say they are an exceptional asset to Redrow. 4 Months back we visited and greeted by Saj who was also very professional and really helped us make our decision. We were gutted to know he was leaving for another site. But then Jesse was helpful reminding us and guiding through each and every step didn't feel like we were dealing with just a sales guy. His knowledge was exceptional considering he was new to the company and was very professional through out. Things like this brought us back to Redrow from 2016 when We bought my first home. Great Team with exceptional staff working at this end hope this message gets to the Board. Pleasure doing business with you guys.
Good morning, thanks for your review. We will be sure to pass on your feedback to the team at Amington Garden Village. Please don't hesitate if we can help with anything else. many thanks, Michelle
1/5
GoogleAbsolutely awful “aftercare” and customer service. Have had so many issues from lack of insulation, cold air coming into the property, absolutely ZERO soundproofing, poor finish throughout… once they have your money they do not care and will get out of anything and everything. Customer services take weeks to respond and even then you are constantly chasing for answers, when you do eventually get a response it’s total nonsense. They can’t sort out the properties they have sold (multiple properties with drainage issues on the site) because they’re too busy digging up and relaying paths 5/6/7 times!!
Good morning Hannah, we appreciate you bringing this to our attention and we understand your frustration regarding the issues you are experiencing. If you have already spoken to the division about your concerns and wish to escalate to our Formal Stage 1 complaint stage, the quickest and easiest way to do this is on our website at www.redrow.co.uk/customer-support. Here you will be able to read our full Complaint Policy and submit your concerns to us. Please select the ‘Have a Complaint’ tab and provide all of the details requested including how you would like us to respond to you. You will receive an acknowledgement email with a complaint reference number; we will review your concerns and be in touch within 5 working days with our onward plan. Many thanks, Lewis
4/5
GoogleRating only, no written review.
Good morning Nathan, thanks for your review. Best wishes, Cara
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ellesmere Port has the most, with 130 reviews rated 4.0 out of 5, followed by Woodford with 106.
The 64 Redrow offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
