2/5
Rating only, no written review.
Agent replied · 11 June 2024
Hi J T, thanks for the feedback. We�d like to take a look into this. Please could you call us at 01392 330632 with some more information? Thanks

Trusted Agent profile
★★★★★
2,204 reviews across 64 offices and 2 platforms
Redrow has 64 offices, in Ellesmere Port, Woodford, Derby (two offices), Royston, Exeter (two offices), Hartford, Hertfordshire, Maidstone, Cardiff (four offices), Telford, Ely, Banbury, Nuneaton, Nantwich, Swindon, Witham, Carerphilly, Stonehouse (two offices), Silver End, Hugglescote, Penyffordd, Rugby, Yapton, Shaftesbury, Leicester, Amington, Cambridge, Chesire, Knutsford, Cottenham, Daresbury, Staffs, Stotfold, Haverhill, Stevenage, Ashford, Liverpool (two offices), Lowton, Rotherham, Littlehampton, Hersden, Sawston, Berkeley, Ingatestone, Swanscombe, Etwall, Stratford-upon-Avon, Worcester, East Hoathly, NEWPORT, Redditch, Wakefield, Tiverton, Basildon (two offices), Burscough and Okehampton. Together they have 2,204 reviews on two platforms, rated 4.2 out of 5 overall.
Redrow's 64 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
2/5
Rating only, no written review.
Hi J T, thanks for the feedback. We�d like to take a look into this. Please could you call us at 01392 330632 with some more information? Thanks
3/5
Rating only, no written review.
Hi Dee, we strive for 100% satisfaction, and regret to find out that this may not be the case? If you would like to discuss further or there's anything we can do for you, please let us know. Many thanks, Kevin
5/5
Rating only, no written review.
Thanks for the review Dion Howells
3/5
Greeted by name. However the gentleman was not really very welcoming nor very interested in our requirements. Rather disappointing
Hi Lynette, it is disappointing to hear our service didn't meet your or indeed our expectations, I will look into this and be in contact. Best wishes, Kevin
5/5
Following my inability to contact anyone from the Customer Services, I went to the Sales Office, where I received exceptionally professional & worthy of commendation from Dawn (Sales). Thank you!
Hi John, we will raise your contact issues with the customer service team. Thank you for your kind words about Dawn. I will ensure these are passed on. Many thanks, Kevin
5/5
Warm welcome. We were well informed regarding the layout of the site and the building plots we were interested in. Good customer service.
Hi Richard, we're glad to hear you enjoyed your visit to Saxon Brook, we look forward to seeing you again soon! Many thanks, Kevin
5/5
We visited Saxon Brook without an appointment today and the sales person Dawn was generous with her time and was extremely helpful. We were very impressed with the show homes and were grateful for her help.
Hi Lynne, thank you for your kind comments about the service you received at Saxon Brook. We will make sure to pass on your lovely regards to Dawn!😊 If there's anything else we can help with please do not hesitate to get in touch and we hope to see you again soon. Many thanks, Kevin. …
5/5
We have recently purchased a new redrow home and all I can say Thank you Geoff and Dawn, from the moment we started the process we had constant communication and updates and everything ran smoothly and even when you get your keys you see them around the site and again always so lovely and friendly , we haven't had any major issues and I would definitely buy a redrow house again if I was to move. Your are dealing with an highly experience and reliable company which shows from all aspects . .
Hi Cara, apologies for the time it's taken to respond to your review. I am delighted you have had such a positive experience with your move to Saxon Brook and will pass on your comments to the team. Many thanks, Kevin
5/5
I would like to thank Dawn for the time today 25/06/22 showing us the development and plot for the Fairford style bungalow we have chosen for our parents moving down from Bristol. So far everything has gone really smoothly and we have received a great customer service as we move to exchanging contracts shortly. Thanks.
Hi Paul, thank you for taking the time to leave a review, we are so pleased you are happy with the service provided to yourself and your parents. We look forward to handing over the keys! Thanks again! Kevin
1/5
I’m only writing this as Redrow sent me a link and asked what I thought about my recent visit to their Exeter development. Extremely disappointed is the answer. I made an appointment and showed up in good time. The place looked deserted, no cars in the car park, no lights on in the sales office and the door locked. We waited a reasonable time and then left. I sent an email to express my disappointment, and was offered a late appointment at the end of the day. As this was the second time we had unsuccessfully tried to view a property, we did not feel inclined to make the effort to go all the way back again. Maybe I’ll feel differently later, but right now I’m feeling very cheesed off with Redrow.
Hi Sally. I am disappointed to read about your appointment experience at Saxon Brook and appologise profusely. I would love for you to give us an opportunity to redeem ourselves and make another appointment, I can assure you the team will be there and waiting. I will message you directly. Best wishes, Kevin
5/5
I was passing on my way to see some friends who are determined to get me to relocate to the south west. Speculatively and without an appointment, I called in at Saxon Brook, to ask some vet preliminary questions - before any commitment can be made I have to sell my house first. I spoke to a lady called Dawn, who demonstrated to me that customer service was alive and well. She acknowledged it was too early to commit, she listened to my situation and train of thought, she was informative, thorough and very pleasant to deal with - it was a reassuring purchasing experience. So much so, that when the time comes to make that commute meant to purchase a house in the south west, I will make Dawn my first call, as I am sure she will make the process of buying a Redrow home, as comfortable as my initial experience. Thank you Dennis
Hi Dennis, I am glad to hear you had a such a positive customer experience at Saxon Brook, we look forward to seeing again soon. Many thanks for your review! Kevin
3/5
Rating only, no written review.
Hi Kay, thank you for taking the time to leave us your star rating, we're sorry to see that you could only give us 3 stars. We would like to have a better understanding about your experience so please do feel free to reach out to us on 01332 818300 should you wish to share any further details. All the best, Lynne
5/5
Rating only, no written review.
Thanks Zon Ruiz
5/5
Rating only, no written review.
Thanks Andrew Wootton
2/5
Rating only, no written review.
Thanks for the review Diju Elias. It would be great to explore this a bit more. Please could you give us a call at 01332 972446? Thanks
5/5
Rating only, no written review.
Thanks Steve Morran
5/5
Rating only, no written review.
Hi Alex Anslow, thanks for the review
5/5
👍🏻 …
Hi Jason, it's great to know you had a positive experience at Hackwood Grange. We hope you have a great day! Best wishes, Lynne
1/5
Did not visit
Hi Phil, thanks for leaving us this review. Please could you get in contact to explain your rating a little more to us? It would be good to get some insight on what we could do to improve your opinion. Best wishes, Lynne
5/5
Great staff great service
Hi Jagjit, thank you for the great feedback and rating! Best wishes, Ryan
5/5
Excellent build with extremely helpful staff.
Hi Carol, thank you for the great feedback. I'll pass your comments along to the team at Hackwood Grange as I'm sure they'll be thrilled. Many thanks, Lynne
4/5
The sales team at hackwood grange are very enthusiastic about their work. They are very knowledgeable to the area too.
Hi there, it's great to hear you had such a positive experience at Hackwood Grange; I'll pass your comments along to the team as I'm sure they'll be thrilled. If there's anything further we can do for you, please don't hesitate to reach out. Best wishes, Lynne
4/5
We visited the Hackwood Grange development near Derby. Vicky was very forthcoming with all the information that we asked for and provided us with all the details of the different house styles and plots available and the future plots that will be available in the next phase of the development.
Hi there, we are very happy to have provided you with such a positive experience! I'll pass your comments along to Vicky; I'm sure she'll be thrilled. Many thanks, Ryan
5/5
Vicky and Jackie are a pleasure to deal with. Very friendly, no pressure selling and explained everything clearly. Really put me at ease, highly recommended.
Hi Jonathan, thank you for the great feedback, I'll pass your comments along to Vicky and Jackie as I'm sure they'll be thrilled. We look forward to your next visit! Best wishes, Lynne
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
Ellesmere Port has the most, with 130 reviews rated 4.0 out of 5, followed by Woodford with 106.
The 64 Redrow offices, by town: