4/5
Rating only, no written review.
Agent replied · 17 June 2024
Thanks John Bowler

Trusted Agent profile
★★★★★
2,190 reviews across 64 offices and 2 platforms
Redrow has 64 offices, in Ellesmere Port, Woodford, Derby (two offices), Royston, Exeter (two offices), Hartford, Hertfordshire, Maidstone, Cardiff (four offices), Telford, Ely, Nuneaton, Nantwich, Witham, Banbury, Swindon, Carerphilly, Stonehouse (two offices), Silver End, Hugglescote, Rugby, Yapton, Penyffordd, Shaftesbury, Leicester, Amington, Cambridge, Chesire, Knutsford, Cottenham, Daresbury, Staffs, Stotfold, Haverhill, Stevenage, Ashford, Lowton, Rotherham, Littlehampton, Liverpool (two offices), Sawston, Berkeley, Ingatestone, Swanscombe, Hersden, Etwall, Stratford-upon-Avon, Worcester, East Hoathly, NEWPORT, Redditch, Wakefield, Tiverton, Basildon (two offices), Burscough and Okehampton. Together they have 2,190 reviews on two platforms, rated 4.2 out of 5 overall.
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Redrow's 64 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
Rating only, no written review.
Thanks John Bowler
4/5
My family and I completed on and moved into our new home over eighteen months ago, so now feels like a good time to leave a complete and fair review. We found the onsite Sales Team to be knowledgeable and very helpful, a special thank you to Lisa and Nigel! Similarly, the Site Team were helpful in resolving some of the initial minor snags we reported. However, many snags were not completed in a timely manner. We believe that the design and layout of the house has been well thought through and, although we’re not experts, we feel the materials used are of a very good standard. Unfortunately, promises made during our “Hard Hat Visit” and subsequently by the Customer Services Team have not been kept. The outside areas are particularly disappointing; seemingly not enough topsoil was put down before our turf was installed and our driveway is very uneven, with a significant camber (even though it was explained to us at our “Hard Hat Visit” that this would be levelled out). Our fence and therefore, boundaries were also installed incorrectly and needed to be adjusted following us moving in. We’ve often found it frustrating and challenging to elicit even an initial response from the Customer Services Team, whether the snags we’ve identified have been reported directly or through MyRedrow. In totality, we don’t believe that we’ve raised many snags but in almost all instances we’ve had to send multiple chasers to receive an initial response and, sadly, what is promised in response has often not been fulfilled on time or at all. We’ve had to accept that some of the snags we’ve reported will not be resolved. We’ve had to report one issue as an “emergency”, with water leaking internally, and even this didn’t receive a response within the promised timeframe.
Good morning James, we appreciate you bringing this to our attention and we understand your frustration regarding the issues you are experiencing. If you have already spoken to the division about your concerns and wish to escalate to our Formal Stage 1 complaint stage, the quickest and easiest way to do this is on our website at www.redrow.co.uk/customer-support. Here you will be able to read our full Complaint Policy and submit your concerns to us. Please select the ‘Have a Complaint’ tab and provide all of the details requested including how you would like us to respond to you. You will receive an acknowledgement email with a complaint reference number; we will review your concerns and be in touch within 5 working days with our onward plan. Many thanks, Lewis
5/5
Professional, informative, and very helpful, friendly staff.
Hi Thanks for sharing your thoughts on your recent visit to the development regarding the sales team - we will share your feedback accordingly Thanks from all the team at Redrow Yorkshire
4/5
Lovely to walk the dog
Good afternoon Elizabeth, thank you for your kind comment. Best wishes, Julie
5/5
Nice houses to buy or rent
Thanks for the review Helen!
5/5
We met with Abby who, like all the people there was really helpful. Everything was made clear and insightful , all our questions were answered and the tone of our meeting really very pleasant. Our questions covered house design to the development design and we came away with good guidance on our next steps to buy there. Fabulous experience and all thanks to Abby.
Hi Graham, thank you so much for leaving this wonderful review! We're so glad you had a great experience at our Round Hill Gardens development and we will be sure to hand this feedback over to Abby who is much valued member of the team there. We hope to see you back there soon and wish you all the best on your Redrow journey. Many thanks, April
5/5
Rating only, no written review.
Hi Hari Rajan, thanks for your 5 star review. We appreciate your feedback. Best wishes, Ellice.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
Thanks for the 5* review!
5/5
Rating only, no written review.
Thanks for the great review Oliver. Have a good day. Best wishes, Dawn
5/5
Rating only, no written review.
Good morning Ian, thanks for your positive review.
5/5
Incredibly friendly and efficient staff.
Good morning Michael, thanks for your review. if you need anymore information please don't hesitate to contact us, Best wishes, Michelle
5/5
Rating only, no written review.
Thanks for the review Anna Lebedynska
5/5
Very helpful employees, great office setup that allows to see the development on a big , interactive screen.
Hi J, thanks for the great review! We're so pleased you are happy with the service you received. Best wishes, Michelle
4/5
Rating only, no written review.
Hey there Annette, thanks so much for sharing!
5/5
Tarun O’Leary at Heritage Fields has been a dream to deal with. Words don’t do justice for how professional, knowledgable and above all, how kind this lady is! Tarun, I can’t thank you enough for all of your hard work, you are a huge asset to Redrow. 5 stars!!
Hi Grace, thank you for your kind words, I will pass these on to Tarun- I'm sure she will be delighted! if there is anything else we can help with, do give us a shout. Kind regards, Lauren
5/5
Absolutely fantastic service from Redrow. Quality houses and very professional work from sales to build. Cannot fault my experience and Redrow should be very proud to have the fantastic Mel and Mel working for them. They have been wonderful and I highly recommend.
Good afternoon Mr Wayno, thank you so much for leaving this wonderful review! We are so happy to hear of your experience at our Daresbury Garden Village development and we will be sure to pass on this feedback to both Mel's. We wish you all the best in your new Redrow home. Many thanks, April
5/5
Amazing
Thank you for your wonderful review.
5/5
Rating only, no written review.
Thanks for the 5* review Ben!
5/5
Rating only, no written review.
Thanks for the 5* review Brad!
5/5
Grace Fields Amazing service from carol and Lesley We’ve been looking for a few months and now in a position to buy. They have both been so helpful and supportive throughout and couldn’t have been more encouraging. Would recommend anyone to come and speak to them both.
Hi Ann, thank you for your 5 star review, we do really appreciate it. Best wishes, Paul
5/5
Fit for purpose
Hi Francois Thank you for your feedback! Best wishes Michelle
2/5
We visited the Hendredenny site over the weekend to enquire about our first home. As first time buyers visiting our first building development, we didn’t really know what to expect as in all honesty, we didn’t really have an idea of what we were doing. Our sales advisor wasn’t very helpful from the moment we got there. Even though we did our research beforehand, we kind of expected her to sit us down and go through the different houses, prices, offers and completion dates so we could have a vague understanding of what we could’ve been signing up to. Instead, she laughed at us and told us to just go and have a look in the show homes on offer, and that was that. We didn’t know what extras had been added into the houses, and what was the standard. This may seem like a silly thing to be upset about but as first time buyers who wanted a new build and to stay close to the Cardiff area, it’s put us off buying a house in the development as to is, if this was the behaviour of the sales advisor, then if we had any problems with the house, what would the rest of the company be like?
Good morning Zoe, I am sorry to hear that your recent experience left you feeling this way. Would you be able to get in contact on 02920 549103 or provide me with a contact number so that I can arrange for a call to yourself to provide you with the information that you were looking for? Regards Danielle.
5/5
Rating only, no written review.
Hi Joe, thanks for your kind review. Have a great day! Best wishes, Dawn
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ellesmere Port has the most, with 128 reviews rated 4.0 out of 5, followed by Woodford with 106.
The 64 Redrow offices, by town:
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