1/5
Hard to get holding fee back.

Trusted Agent profile · Gloucestershire, Surrey, Oxfordshire and more
★★★★★
8,833 reviews across 46 offices and 2 platforms
Andrews Estate Agents has 46 offices, in Clifton, London (seven offices), Downend, Southville, Bath (two offices), Gloucester, Cheltenham, Worcester Park, North Cheam, Morden (two offices), Tunbridge Wells, Longwell Green, Barnet, Headington, Purley, Sidcup, Horley, Orpington, Redhill, Keynsham, Carshalton, Stroud, Yate, Tewkesbury, Westbury On Trym, Mitcham, Bishops Cleeve, Hastings, Leckhampton, Oxford, Sevenoaks, Witney, Abingdon-on-Thames, Cowley, Sparkhill, Newbridge, Charlton Kings and Bexhill On Sea (Gloucestershire, Surrey, Oxfordshire, Bristol, Somerset, Kent, East Sussex, Greater London, Hertfordshire and West Midlands). Together they have 8,833 reviews on two platforms, rated 4.7 out of 5 overall.
8,832
Reviews on Google
All 46 offices
1
Reviews on View Agents
All 46 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Andrews Estate Agents's 46 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Andrews Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Hard to get holding fee back.
5/5
Friendly and Helpful Staff
5/5
We were renting a flat (as teenants) for 2.5 years, in London, via Andrews. During the whole period of our tenancy, we found Andrews to be very professional and responsive, and we were extremely happy with them. Everything was as promised …
4/5
my property has been managed by Andrews for several years. Sheetal Shah has taken all the hassle away from me. She is most helpful and I particularly value her advice and thorough inspection reports.
5/5
Fantastic service from Tara My partner and I were recently looking for places to rent in High Barnet. Tara met us at the property, was so lovely and professional at all times. We found another property we preferred with another agents, but Andrews in general were easy to deal with.
5/5
We had the the most complicated short let to organize in short period of time. Staff were patient and helped us all the way, Sheetal spent a whole day sorting forms out for us, I was there the whole time while she worked. We now have somewhere to live! Many thanks to all at Andrews
1/5
This agency is a joke! I was booked as a first one to see the flat after current tenant allowed viewings. After week of waiting, on the day of viewing i got a phone call that this property is being rented to someone else. Gave them a call trying to find out how is this possible when i was told to be the first one to see the flat. Their response was pretty much like "sorry mate, it is what it is".
3/5
Very professional managed to secure my tenants with in a week. Although I was not very happy when I found out they charged me to hold my own rent deposit (greedy )
Good afternoon martin thanks so much for leaving us a 5 star review! We’re so pleased to hear that we were able to make this a stress free experience for you. ,
5/5
Great service and I found Matt and Brian to be very professional and I was kept up to date with the sale on a regular basis. I have used Andrews before and I am glad that I chose to sell my family home through them. thank you guys.
1/5
The documents they used were buggy. And then once you did sign up with them they refused to do anything and just refer you to the landlord which negates the whole point of a letting agents. Swapped our handler without saying. Hung up on my housemate. Generally rude and obtuse.
1/5
Rating only, no written review.
1/5
Absulotely terrible company the way the treat you as thier client is terrible shame on them for cutting peoples gas and electric without telling them do not deal with these monsters
1/5
shocking experience, terrible property managers, hard to get in contact with and general lack of communication from their end and with each other. definitely wouldn't use them again.
1/5
Absolutely shocking service from move in to move out. Terrible internal communications leading to unnecessary demand letters being sent when arrangement already agreed with college. Also still waiting for a 6 week deposit of around £1200 and we moved out 7 weeks ago. Haven't been called back for 11 days in arow and efevery time I call in I get told the right person isnt in. No responce to several emails current wait time is 2 weeks
1/5
Shocking communication skills. Emailed them with a complaint on 26th June and they still haven't sorted this out. Today is 17th August.
5/5
Richard Lougher and the team at Andrews on Whiteladies Road, Clifton did an excellent job on selling our flat. Richard listened, was very available, gave good fair advice and generally worked really hard for us, i am happy to recommend without hesitation.
1/5
Rating only, no written review.
5/5
Very impressed with the service from the letting team. As a landlord who cannot always personally deal with issues within the property, it is vital that Andrews are able to handle matters. Some potentially difficult situations have been dealt with efficiently and communication between myself and the agents has been excellent.
5/5
Very friendly accommodating (excuse the pun) staff. They were very helpful and worked well on our behalf to ensure our needs were met and that we met the Landlord when we got the keys. Have kept in touch since to see how we are doing. Recommended.
5/5
I was very happy with the service provided by the lettings team at Andrews Southville while they managed my flat. Isabel was always a pleasure to work with.
1/5
Poor communication throughout from the local branch, and also head office. Would not recommend.
5/5
Lorraine, Ashley and the team worked tirelessly to complete a tricky sale and purchase, with a large chain, in a tight timescale. Nothing was too much trouble with fantastic communication at all times. Lorraine actively managed the entire chain to keep the momentum up to achieve a smooth sale and purchase. I would and do recommend them to any potential buyers or sellers in Bristol. A* service from start to finish
2/5
I was registered with Andrews Estate Agent (Bishops Cleeve) with respect to finding suitable rental property in the area. I have been registered with them for over a year now and in that time no properties were brought forward for …
5/5
Very professional and orgnised team, Rianna was very was helpful. Great work Andrews agency.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Clifton has the most, with 582 reviews rated 4.6 out of 5, followed by London (266-288 Streatham High Road) with 481.
The 46 Andrews Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: Andrews Estate Agents, London won Gold; Andrews Estate Agents, London won Gold; Andrews Estate Agents, Tunbridge Wells won Gold; Andrews Estate Agents, North Cheam won Gold; Andrews Estate Agents, Longwell Green won Trusted Agent; Andrews Estate Agents, Carshalton won Trusted Agent; Andrews Estate Agents, Worcester Park won Trusted Agent; Andrews Estate Agents, London won Trusted Agent; Andrews Estate Agents, London won Trusted Agent; Andrews Estate Agents, Yate won Trusted Agent; Andrews Estate Agents, Horley won Trusted Agent; Andrews Estate Agents, Purley won Trusted Agent; Andrews Estate Agents, Bristol won Trusted Agent; Andrews Estate Agents, Bristol won Trusted Agent.