Andrews Estate Agents Bath reviews

★★★★★ 1/5

Google

Do not recommend, me and my partner got robbed over the last 2 years living in one of their properties. Property was old with loads of wear and tear and it took them almost a whole month to get back to us on the deposit money just to let us know that just over 50% of it is going to fix up the property, convenient for them they emailed us 2 min before they close their offices so no matter what now we need to wait till Monday for them to reply to us. I heard it back then but didn’t want to believe what others had told me about it their experience with them but is safe to say that Andrew’s not a great estate agent and pry on people at the end of their tenancy to not give them the full deposit, if I could give negative stars I could.

Tiago · 22 July 2026

★★★★★ 5/5

Google

I had a really positive experience with Andrews in selling my flat. Their professionalism, dedication, and personal attention truly stood out. Throughout the process, even in challenging moments, I felt fully supported by their exceptional team. I want to give special thanks to Emily Snell and Keith Miles for their close involvement, and I can’t recommend their mortgage adviser, James Saunders, highly enough. Additionally, their recommended solicitors, Taylor Rose, provided excellent service. The success of my sale is truly down to the incredible team and the full package of services they offer. Highly recommended!

Lucia · 22 June 2026

★★★★★ 5/5

Google

Andrews were an absolute pleasure to work with on my house purchase and thanks to the hard work and diligence of Sophie Holwill, we will be completing within 5 weeks of offer accepted. Sophie was incredibly professional and a friendly face throughout the whole process - she was really communicative, proactive, supported me in understanding next steps & was the coordinating arm between all parties. Her ability to build relationships across all parties was critical to this going so smoothly and I also had feedback from my solicitor that she was great to work with. We honestly couldn’t have got this done at this pace without her!

Lillia · 22 May 2026

★★★★★ 5/5

Google

I went with Andrew’s to find my new property, and I was kindly looked after by Jodi and Clemmie. Both were attentive to my budget and preferred location, and communicated closely with me amid my search as well as the process to becoming a new tenant. Jodi was timely to viewings and informative, and her work with Clemmie ensured that the process of signing documents and moving in was smooth. Thank you so much, both of you - I really appreciate my new home and the work you put in to get me here!

Ryan · 22 March 2026

★★★★★ 5/5

Google

I've been really impressed with the service I've received from Debs Mackenzie at Andrews Bath Central. Debs has been incredibly helpful in finding new tenants as well as managing ongoing ones, making the whole process smooth and stress-free. Her professionalism and dedication are clear to see, and I wouldn't hesitate to recommend her to anyone looking for a reliable and attentive letting agent. Five stars well deserved!

Neil · 22 June 2026

★★★★★ 5/5

Google

Aaron has been extremely friendly and professional during the whole process of getting my flat handed over to my new tenants. I've used Andrews again this time around (June 26) and found the while process easy and stress free. got a great couple to move in and all done within my time frame cheers and keep up the good work

Henry · 22 July 2026

★★★★★ 5/5

Google

As a first time buyer Sophie Holwill went above and beyond to support me and the purchase. From the initial viewing all the way through to completion her advice and work ethic has been second to none. Requests to view the flat post offer, as my parents live 4 hours away were no issue whatsoever. She also was invaluable when it came to issues with a “difficult” solicitor, and I truly believe the completion could not have happened without her. She is an absolute star.

Robyn · 18 November 2025

★★★★★ 5/5

Google

We received an excellent and efficient service from the letting team in Bath. Emily has been very helpful and attentive responding to my emails quickly and clarifying any inquiring that we needed. Danielle was very supporting and kind too, assistant us with the rental process that we could not ask for anything better. We are very pleased and happy with their service.

Dylan · 1 April 2026

★★★★★ 5/5

Google

Sophie Holwill has been exemplary - and comes highly recommended by me. I chose her as the agent to market my property for sale and the entire process has been very straightforward with her to the current point of now working towards exchange for an offer I have accepted. Highly professional, courteous, and communicative, Sophie is very much a safe pair of hands and is on the button when things need doing and has been extremely good at answering my various queries and providing updates before and after viewings etc. She deserves to go far in her career and has the right attitude and approach to looking after her client and when conducting viewings, one or two of which I've been in the background for. Well done Sophie, and thank you very much indeed.

Harry · 20 October 2025

★★★★★ 5/5

Google

Andrews, and in particular Monica Bruton were brilliant at re-letting our house after 2 different tenants had fallen through for different reasons. Monica was always fast to respond and was highly professional in every sense of the word. Helping train up a newbie Monica also acted on feedback I provided to help the new recruit get up to speed.

Steve · 6 March 2026

★★★★★ 5/5

Google

I had a wonderful experience and just wanted to give a special thanks to Jodi, Shannon, Georgia and Ben for helping me in the process of securing my application and finally beginning my tenancy. Great help from them all!!

Daud · 22 July 2026

★★★★★ 5/5

Google

Hello! I called in a few weeks ago with a few (alot!) of questions and spoke to Monica, she was so helpful and polite and made me feel much more knowledgeable about what I wanted to know! She is a credit to the company! Thank you.

Luka · 22 May 2026

★★★★★ 5/5

Google

Really positive experience with Andrews. Many thanks to Shannon, Ben, and Jodi for their help, especially Shannon, who was very supportive and responsive throughout the referencing process. Really appreciated all the help!

Xiaomeng · 15 August 2026

★★★★★ 5/5

Google

We have been with Andrews for a number of years with both buying and selling property and letting them out. Monica Bruton has been absolutely fantastic over the past few years! Super professional and going above and beyond with help and advice- a real superstar! Highly recommend Andrews.

Nick · 21 April 2026

★★★★★ 5/5

Google

We had such a great experience with Andrew’s on the lead up to Christmas. The team helped us find the perfect property and move in all within 1 week! The team were very helpful and friendly and a special thanks to Dan for all the help! A great experience when moving to a new city! Thanks Andrew’s team!

Chloe · 3 January 2026

★★★★★ 5/5

Google

Andrews have been managing the letting of our Bath property successfully for more than ten years. We decided to sell in late 2024 and naturally we engaged Andrews to handle the sale on our behalf. A complicating factor was us living abroad but their staff took this smoothly in their stride and carried us through to completion. Our particular thanks go to Emily, Sophia and Keith for a job well done! Stephanie from Lettings was also a great help in terminating the existing tenancy and equally merits our gratitude.

Phil · 20 April 2025

★★★★★ 5/5

Google

Thank you to Lisa and Clemmie who communicated consistently well and assisted greatly with any issues in the way of signing for a new place.

Josef · 8 August 2026

★★★★★ 5/5

Google

I cannot recommend Debs Mackenzie from Andrew enough. Always a pleasure to speak to, Debs was always professional and efficient whenever dealing with any issues and I always knew they would be handled as quickly as possible, often the same day. The Andrews staff as a whole were also very good - whenever I had to leave a message, I always had a call back the same day, something that isn't always the case with other companies. Thank you Debs for all your hard work during my tenancy!

Duncan · 20 March 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Zyad, a lettings consultant at Andrews, to find a house to rent in Bath, England. From the very first viewing to the final steps of the letting process, Zyad was incredibly helpful and professional. Zyad’s knowledge of the local market and his keen eye for detail made the entire experience smooth and stress-free. He was always available to answer my questions and provided valuable insights that helped me make informed decisions. His friendly demeanor and willingness to go the extra mile truly set him apart. Thanks to Zyad, I found the perfect home that meets all my needs. I highly recommend Zyad and Andrews to anyone looking for a reliable and dedicated lettings consultant. Thank you, Zyad, for your outstanding service! - Preston

Preston · 20 March 2025

★★★★★ 5/5

Google

We live overseas and came back to the UK for a short period in July/August. We were very lucky to meet Sophie Howill who helped us find our perfect new home in the centre of Bath. From the outset, Sophie understood our time restrictions and showed us back-to-back flats, one of which we fell in love with. Sophie arranged 3 viewings of the flat in a week and we made an offer. Since agreeing to the purchase, Sophie has been on hand 24/7 to help manage things with the vendor and ensure everything ran as smoothly as possible. We completed today and couldn’t be happier. I’d fully recommend Sophie to anyone looking to buy in or around Bath as she’s been a pleasure to work with.

Jonathan · 20 March 2025

★★★★★ 5/5

Google

My experience with Andrews Bath Central was delivered by Sophie Holwill. It was very much a pleasure to have had her deal with my property that I was buying! She introduced the property in a very well manner, knowing all the details that I required before I had a keen interest. On all three ocassion of house viewings that I had completed, Sophie Holwill was very professional and punctual. Giving us honest responses which we were glad with. She also assisted me with great communication between myself, the sellers, my solicitor and the sellers solicitors. Now I have completed and been given the keys to my first house. Thanks Andrews Bath Central!

Aaron · 20 March 2025

★★★★★ 5/5

Google

This review is for Sophie Holwill at Andrews who I met on Friday at a property in the Lansdowne area which requires a complete refurb. Sophie's knowledge and understanding of the complexities of the building regulations required for a grade II listed property were invaluable as was her vision in reimagining the whole space. Her links within the building trades meant she could give me an honest opinion of cost and timings to achieve the renovations required. Sophie is very engaging and enthusiastic - a pleasure to deal with.

Gregor · 20 March 2025

★★★★★ 5/5

Google

I couldn't have asked for a better estate agent than Connor Davis at Andrews! Always kind and with a smile on his face, even when running around all day, he guided me through my 1st home purchase with patience and dedication. His excellent communication and attention to detail ensured I was kept informed at every single step, helping me navigate what can be a stressful process with confidence. A huge thanks also to the rest of the team at Andrews, who promptly took over any queries in Connor's absence, ensuring progress was always made. If you're looking for a committed and reliable estate agent, Connor, Sophie and the team at Andrews are the ones to trust. Highly recommended! Grazie Connor!

Beni · 20 March 2025

★★★★★ 5/5

Google

Sophie Holwill represented us throughout the sale of our property in Bath. She showed a couple round her loved our house but were themselves not in a proceed-able position. The same day she valued their home and quickly brought their property to market, quickly finding a suitable buyer, enabling the full house chain to be established. Despite the property having subsidence history, Sophie phoned around to try and obtain a policy to cover it, whilst keeping the buyers calm and keen the whole way through. There were a few tricky hurdles that we came across with the conveyancing across the full chain, but again she supported us throughout the process, keeping us fully informed, updating us daily in last few days prior to exchange, therefore she was an excellent communicator. Based on my experience I would fully recommend Andrew’s Estate Agents and particularly Sophie H with the sale of any future property.

Simon · 20 March 2025