Andrews Estate Agents Bath reviews

★★★★★ 4/5

Google

We recently used Andrew's to sale our house They were so good and very helpful in fact they were more help to us than our own solicitors making a difficult sale happen very smoothly So thank you Andrews especially Zak we would definitely use Andrews again

Sharon · 20 March 2025

★★★★★ 1/5

Google

Warning - avoid renting or utilising this property company if you are a landlord. We rented a property in Bath UK with them between Dec 24-Dec 25. - moved into a flat that was dirty and not cleaned. Empty used diabetic needle found in the closet. Old dirty women’s underwear and socks. - Between Dec 24 and March 25 the hot water and heating did not work. We were told it was an online Bluetooth system which the landlord only had access to from abroad. Freezing Dec, Jan and Feb and not functional heat and hot water. Repeatedly called plumbers and electricians but they refused to accept that it was just the Bluetooth that we needed to control ourselves. After 3 months and my direct contact to the landlord they finally changed the entire system and it then worked. - In Aug/Sept we had visitors… a family of rats! This is no exaggeration, these rats were literally running over our feet in the kitchen in the evening as we tried to cook, running between skirting boards. - The property manager (‘JP’ as I won’t mention his actual name) was absolutely useless. We emailed repeatedly over and over again for the problems to be fixed, threatened to stop paying rent etc but constant ignored emails, lengthy delays in responses & minimal assistance. - We never missed a single rent or bill payment despite clearly being well within our rights to cease payments as two working professionals without functional heat, hot water for showering and rats present. Pest control killed one rat yet they continued to be present and this company stated they would not fill gaping holes in the cabinets and walls that could prevent the rats from entering - To top it all off they tried to take some of our deposit for not clearing the inside of the washing machine when we left. I had to contact the landlord independently to send them the condition report on entering and the issues and pictures along with evidence that we cleaned the flat on exiting, unlike when we entered. The exit inspector (the person tasked with assessing the condition of the flat on our exit to justify deposit return) broke the radiator thermostat control and tried to blame us despite the fact that I also had time stamped picture evidence of this being in proper working order on the day we left. - In my opinion the landlord is equally culpable for not knowing what is going on in their property. Upon seeing this entry & exit condition report and time stamped picture evidence, we received our full deposit back. This company is a mockery and not a single word of this is a fabrication. Avoid at all costs. I should have taken legal action but when you are a working couple in healthcare & have minimal income to spend on solicitors, we simply got fed up and tried to sustain the lease until we left after 12 months If I could give Andrews minus stars I would. You should genuinely be ashamed to work there treating tenants this way.

Simon · 19 August 2025

★★★★★ 2/5

Google

Andrews have been managing our property rental for 3 years now. Service was great to begin with, however over the last year or so communication has been so poor. Multiple issues/repairs at the property haven't been communicated properly, we have had to redo repair work and the lack of clarity has been incredibly frustrating. On one of our inventory check outs they didn't pick up on a huge iron burn on the carpet. The tenants changed the payment date 4 months ago due to money issues and we have had issues with regular payments ever since. Latest invoice didn't match the payment we received. We have to chase them up to find out why. Service is frustrating and no one from Andrews seems to care. Considering self-managing going forward instead.

Tom · 3 August 2025

★★★★★ 5/5

Google

I have Andrews handling the sale of my flat & I have been impressed with the professionalism & communication that has really helped me through the process. James, Zak and the team have been very helpful and I can't recommend them enough .

William · 20 March 2025

★★★★★ 5/5

Google

What a star Andrews have in Sophie Holwill! Sophie has really taken the time to get to know us and what we are looking for in a house. She is an excellent communicator, a fabulous listener and has introduced us to a house that we had not considered before because she took the time to ask the right questions. Sophie H is a real asset to Andrews!

Karen · 18 November 2025

★★★★★ 5/5

Google

James was very helpful when popping into the branch. His knowledge was a real asset for the issue I had. I would recommend this company to anyone if you are looking for properties in the Bath area.

Charlie · 20 March 2025

★★★★★ 5/5

Google

I have to say that all the staff at Andrews have been friendly and helpful. Catriona who did the initial valuation answered all my questions very professionally without being at all pushy. She continued to be helpful and reassuring throughout the sale’s process, keeping me informed about purchases she thought would interest me. All her advice and support was invaluable and made a stressful process totally manageable. Her colleague, Sophie was also wonderful. In fact everyone I came into contact at Andrews helped me navigate through in the best way I could hope for. I would certainly recommend them.PositiveResponsiveness, Quality, Professionalism

Judy · 26 August 2022

★★★★★ 1/5

Google

The worst letting experience of my life. Property has been let to me with a faulty boiler and despite many requests for repair Andrews answers to this were that they are not responsible for the boiler and I had to sort this myself with the supplier who has also ignored me and failed to resolve the issues on multiple occasions. I have been left throughout entire winter without the working heating. 6 months into tenancy I have requested to leave this god forsaken place which was agreed (although they did act like they were doing me a favour, lol)... only until my very move out day when I was informed that new tenant was not yet found and offer no longer stands! The exact definition of shocking from start to finish. I have at no point received apologies for any of my issues never mind the compensation. If I could give 0 stars I would.

Lucas · 29 July 2022

★★★★★ 5/5

Google

Sophie visited us at a very difficult time as we were moving our mother into a care home and had to sell the bungalow to fund her stay . she made us feel so much better by explaining our options and came across very professionally , she has so much empathy , and also explained her background as to why she was in this line of business my sister and I could clearly see how dedicated and passionate she is about her job. It was a pleasure to have got to know her a very up and coming good estate agent putting her venders first . “Well done Sophie and good luck in your future ahead “ Helen and sue x

Helen · 30 April 2025

★★★★★ 5/5

Google

II am a landlord and have been letting through Andrews in Bath over the past few years. Although there have been ups and downs during that period the manager, Mark Jervis, has always stalwartly supported me, offered advice and ironed out problems expediently. Latterly James Parker was appointed as my property manager. He can always be counted on to be on the end of the phone dealing with issues as they arise professionally and efficiently. His re-assuring, cheerful voice immediately reduces concern. He does not offer platitudes - just good honest quick action. In general I have found the team in Andrews Bath to have provided the level of service that I require in order to operate successfully. Thank you.

Averil · 24 June 2022

★★★★★ 5/5

Google

Stephanie has been our Property Manager for a few years now and she’s excellent, highly organised, a clear communicator, very responsive and always goes the extra mile to keep us (and our tenants) happy.

Paul · 20 March 2025

★★★★★ 1/5

Google

The worst letting experience of my life. Property has been let to me with a faulty boiler and despite many requests for repair Andrews answers to this were that they are not responsible for the boiler and I had to sort this myself with the supplier who has also ignored me and failed to resolve the issues on multiple occasions. I have been left throughout entire winter without the working heating. 6 months into tenancy I have requested to leave this god forsaken place which was agreed (although they did act like they were doing me a favour, lol)... only until my very move out day when I was informed that new tenant was not yet found and offer no longer stands! The exact definition of shocking from start to finish. I have at no point received apologies for any of my issues never mind the compensation. If I could give 0 stars I would.

Lucas · 15 May 2022

★★★★★ 5/5

Google

Andrews Bath were very engaged with us from the outset. Details of suitable properties were sent promptly with further supporting information, which was very helpful. Viewings were arranged without delay, and re-organised to suit us, thank you. Sam Evans was able to give us all the information we needed whilst viewing, and gave us plenty of time to view the different properties even though (we knew) he had a busy schedule. We do not live in the area, but with Sam’s help we viewed, offered, and had our offer accepted in a 48 hour timescale, very impressive! We would wholeheartedly recommend Andrews Bath Office.

R · 15 May 2022

★★★★★ 5/5

Google

We just received the keys to our rental property today and we are thankful to the entire team that made this possible, most especially Monica Bruton. I have met her during the house viewing and she was very warm and lovely and she was patient in showing me around the property. She answered all of my questions in detail and she was very transparent of what will happen. She also helped us with every step of the way up until we finally were able to settle. We are very thankful and grateful for all her help. The other agents in Andrews that we spoke to (Sam Evans and Emma Wood) were all very professional and guided us well through the process. All in all, this is a great company with a great team and I am glad that our Landlords has chosen them to represent them.

Precious · 11 March 2022

★★★★★ 5/5

Google

We’ve just rented a property through Andrew’s and we had a great experience with Emily Woodman. She was super helpful and professional and made the process so easy for us. Thank you Emily!

Emily · 20 March 2025

★★★★★ 5/5

Google

Worked with Sophie Holwill on the purchase of a house. Sophie went above and beyond to get the property pushed through and accommodated various visits at the property at all times. Would recommend.

Paul · 20 March 2025

★★★★★ 5/5

Google

Had a very positive experience with purchasing a flat through Andrews. Connor and Sophie were friendly and knowledgable, and the rest of the team were fantastic too.

Vanda · 28 May 2025

★★★★★ 5/5

Google

I have rented a lovely property through Andrews since 2015. In the last few years, it has been beset with some problems (it's now 20 years old); some quite tricky such as boiler failure, serious electrical issues, leaking shower tray, storm damage and various plumbing snags. Since Debs Mackenzie took over as property manager, I cannot fault the service provided by Andrews. She is always prompt in answering emails, is courteous, professional and clearly has an extremely positive rapport with the various sub-contractors who have nothing but praise for their interactions with her. If you are thinking of letting your property, I cannot recommend Andrews enough; they will ensure your tenant is well looked after and will act as a perfect bridge between the amazing workmen/craftsmen who keep our houses functioning properly and you, the landlord.

Neal · 20 March 2025

★★★★★ 5/5

Google

Purchased my first home through Andrews. Jake Horwood was a pleasure to deal with, friendly, helpful and professional guiding me through the process. I would certainly recommend Andrews and in particular Jake

Margaret · 20 March 2025

★★★★★ 5/5

Google

Andrews has been fantastic from start to finish with my move into the property. Since renting with them in December 2021, my experience has been nothing but positive. The team is professional, responsive, and genuinely committed to providing great service. Any repairs have been handled swiftly, and even when issues arose, such as occasional concerns with neighbors, they were dealt with efficiently and with care. It’s rare to find a letting agency that is both proactive and tenant-focused, but Andrews has exceeded my expectations. I highly recommend them to anyone looking for a smooth, reliable, and hassle-free renting experience!

Reagan · 20 March 2025

★★★★★ 5/5

Google

Andrews is looking after two property lets for us. They have done a great job - their service has been both professional and personal. We have been especially satisfied by the support given by Debs Mackenzie, the Property Manager of their Midsomer Norton branch.

Simon · 13 March 2026

★★★★★ 5/5

Google

Andrews is looking after two property lets for us. They have done a great job - their service has been both professional and personal. We have been especially satisfied by the support given by Monica Bruton.

Jacky · 21 April 2026

★★★★★ 5/5

Google

Although I left a review a few years ago, I felt I had to write another! Andrews have been managing our properties for a long while now, and they have improved significantly since the early days. The staff are friendly, professional and …

Cath · 22 February 2026

★★★★★ 1/5

Google

Disappointing efforts to sell the property since put on the market again. Previous spelling errors in the adverts and at some point, frequent change of contact agents without advice on who was in charge and confusing email replies from a range of agents. Finally and without warning, you just ditched our property because we didn’t agree to a massive price cut for a fast shift. On a positive, friendly staff when attending the office Good luck

B · 20 March 2025