5/5
Emily was brilliant. All questions answered with confidence.
Agent replied · 25 August 2024
Hi Oliver, thank you for the review. Brilliant to see that Emily was able to provide such a brilliant experience for you. Thanks, Rhys

Trusted Agent profile · Bath, Somerset
★★★★★
369 reviews across 1 platform
1 Camden Road, Bath, Somerset, BA1 6BT
Part of Andrews Estate Agents, see every office.
Andrews Estate Agents's office in Bath, Somerset, at 1 Camden Road, is rated 4.5 out of 5 across 369 reviews on 1 platform, including 369 Google reviews rated 4.5.
Every review we hold for the Bath office, from every platform, shown as written. First names only.
5/5
Emily was brilliant. All questions answered with confidence.
Hi Oliver, thank you for the review. Brilliant to see that Emily was able to provide such a brilliant experience for you. Thanks, Rhys
5/5
Just been shown around a lovely house by Sophie Holwill from Andrews Estate Agents Bath. Sophie coudn't have been more helpful and clear when it came to showcasing a new home. She was bubbly confident and gave us all the information we needed when it comes to thinking about your next move. A real professional. Thanks
Hi Fern, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sophie. Your kind words mean a lot to us. If you need any further assistance, feel free to reach out. Best wishes, Jake
5/5
Excellent! Helpful, professional and knowledgeable. Great service. I would recommend them when letting your property.
Thank you, David, for your fantastic review! We're thrilled to hear you found our service helpful and professional. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes, Lisa
5/5
Many thanks to Deborah Mackenzie for all her efforts. We appreciate the timely response to queries, and the organized documentation process i.e, works order, quote, purchase order, and remittance. It takes time and effort when one has to chase people to do these things and it's a pleasure when they are done correctly and in a timely fashion. So... Thank you Deborah for your efforts we certainly appreciate all that you are doing.
5/5
Andrews manages our properties and do a great job - clear communication and able to sort out any issues quickly and effectively.
Hi Melissa, Thank you for your wonderful feedback! We're thrilled to hear that you're … More
4/5
Maddy Bell was getting us trough the application process of renting a property. She was really helpful getting us through the application process and was always really friendly. Thank you.
Hi Regina, thank you so much for taking the time to leave us a positive review, we know Maddy and the team in Bath will really appreciate it! As you can imagine we are always striving to improve our service and would love to know if there … More
5/5
Debs Mackenzie, our property manager at Andrews has provided us with excellent service. Great communication, very responsive resolving any issues or repairs on our rental property . Five stars. Highly recommended!
Thank you, Hugo, for your wonderful feedback! We're thrilled to hear about your positive experience with Debs Mackenzie. Your recommendation means a lot to us, and we're glad to have provided excellent service. If you need anything else, feel free to reach out. Best wishes , Lisa
5/5
I received excellent service from all the sales team at Andrews Bath right from the start. Conner in particular made a great effort to make sure I was always fully up to date with everything that was happening and that I was happy with any developments occurring. Thank you to you all.
Thank you, Neil, for your wonderful feedback! We're thrilled to hear about your positive experience with our team, especially Conner. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future! Best wishes , Lisa
5/5
The whole team at Andrew’s were fantastic and a special mention to Zak who went above and beyond. Proactive, always on the ball, great advice and committed. Thanks
Hi Chris, thank you for the five star review. Brilliant to see the team in Bath, particularly Zak has been on hand to help you whenever required! We know Zak will really appreciate reading your review. Thanks again, Rhys
5/5
Maddy was very supportive at a quite stressful time. Friendly professional and knowledgeable. Maddy and the team were so much better than I expected. Thank you
Hi Linda, thank you so much for taking the time to leave a five star review for the team in Bath. It's great to see you had a positive experience with us, in particular with Maddy. Fantastic that we were able to exceed your expectations. Thanks, Rhys
5/5
Matt MacFarlane is fantastic - he is professional, knowledgeable, easy to talk to and always responsive and available. He has guided me through the sales process and, when our first buyer pulled out, he found another within a matter of hours! I couldn’t recommend him more. Thanks Matt!
Hi Claire Scott, thanks for sharing your experience with us. We think that Matt is great too
5/5
Connor handled our house purchase with great customer service. He was prompt to reply to emails and calls and always happy to assist in giving us another viewing. A very pleasant experience dealing with Andrews throughout the process.
Hi Sarena, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Connor and our team. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, feel free to reach out. Best wishes, Jake
5/5
Emily Snell has gone above and beyond in helping us today. She provided us with a very clear and full market appraisal. She is very professional and very likeable. She is a great asset for Andrews and I highly recommend her to anyone looking to sell their property.
Thank you, Mel, for your wonderful feedback! We're thrilled to hear about your positive experience with Emily. She truly is an asset to our team. We appreciate your recommendation and look forward to assisting you in the future. Best wishes , Lisa
5/5
Wonderful supportive team, always happy to help and respond quickly. Ben Holman, I want to thank you personally for your support and time!
Thank you, Alina, for your kind words and fantastic review! We're thrilled to hear about your positive experience with our team. Ben and the rest of us are always here to assist you. Your feedback means a lot to us!
5/5
Big thank you to Kyle at the Andrews Property Group, Bath. Super helpful and positive. Well organised and knowledgable. Great experience.
Thank you for the five star review. Great to see that Kyle and the team in Bath have been on hand to help you each step of the way so far! Thanks again, Rhys
5/5
Katie has been our Property Manager at Andrews for a year and a half now, at times she has navigated us through some pretty hairy situations managing to appease both tenant and landlord. She has great people skills as well as organisational, having her as our Property Manager has taken away some of the stress that comes with being a landlord - she's been great!
5/5
Andrews provided an outstanding service for me as a buyer. Sophie Hurst showed me endless properties without getting fed up as I declined more and more. A special shout out to Rebecca Salter who went beyond the call of duty to push my purchase through.
Hi James Stevenson, thanks for leaving us a review! We’re glad to hear that we were able to help you out with the whole moving process.
5/5
My boyfriend and I had been looking for a flat in Bath, whilst both living hours away from Bath, making it really difficult to view properties and sign anything quickly enough. Zoe has made the process for us to find a beautiful flat incredibly simple and straightforward, without us feeling pressured. It has been a very stress-free process, thanks to Zoe, who is even giving up her Saturday morning to show us around our new home as we want to measure up for some bits of extra furniture!We are really looking forward to moving to Bath with the help of Zoe and Andrews!PositiveResponsiveness, Quality, Professionalism, Value
5/5
I was blown away with the levels of service I received! I was caught in stressful circumstances with a short amount of time to find a new home, busy with work and covid making normal life difficult. However after a quick and safe visit to this branch, Monica Bruton made the entire transition effortless. She helped find a location with everything I required, was very efficient with helping me though referencing and she went the extra mile to ensure I'd be in before potentially going homeless! Thank you for your professional and friendly services Andrews and Monica 🙌🏼PositiveResponsiveness, Quality, Professionalism
5/5
I had a great experience with Andrews, thanks to the hard work of Monica. She was helpful from day one up until our move-in date and beyond, and made the entire process as straightforward as possible. From making sure that our viewing was Covid compliant with social distancing, to raising maintenance issues before our move-in date, Monica has been super throughout. She was polite, friendly and courteous, and always happy to help us out. It was incredibly reasurring to know that Monica was working so dilligently for us, even when there were a couple of obstacles. We were always updated and any questions were answered promptly. We are so pleased that we were able to work with Monica, and if we use Andrews again in the future, we hope it will be with her.PositiveResponsiveness, Professionalism
5/5
We were shown around a flat by Monica from Andrews. Monika was really friendly and helpful in showing us around, answered all of our questions and followed up with us about any questions she didn't know the answers too. Whilst unfortunately we decided not to proceed with the property at this time due to no fault of Andrews, we were grateful to Monica's help and assistance and we will be looking to use them in our future moves. Everything was also very Covid-secure and followed the correct and safe procedures.PositiveProfessionalism
5/5
Me and my husband were lucky enough to get to know Monica Bruton! She showed us our first house we viewed in bath and we were impressed by her kindness, professionalism, patience and amount of information she gave us. She answered all our question, she was really friendly, funny and smiling all the time. We really enjoyed it and even though we didn’t get that house, Monica was really helpful and found other properties that would match our preferences. I would recommend her to anyone!PositiveResponsiveness, Quality, Professionalism
5/5
My flatmate and I have been looking for a new place for a while. Fortunately, we found a place that is perfect for us which is ran by Andrews lettings. We have been corresponding with an amazingly kind, polite and just all around lovely person called Monica Bruton. I can’t fault her at all, she has been very responsive to all emails and has always kept in touch over the phone for any updates regarding the property we are looking at. Also, when we went to the viewing she was very professional, kind and knowledgeable about the property we were seeing. Monica has been an absolute delight to have as our estate agent, because she will always reply to us and is always so helpful with whatever questions we have. So Thank you for being so friendly and caring about your clients 😊PositiveResponsiveness, Quality, Professionalism, Value
5/5
So I recently had a slight mishap with returning some keys (accidentally going in the wrong letterbox!) and Monica was an absolute delight. She phoned me back when I wasn't able to get through to the office, and volunteered to take a few minutes out of her lunch break to put them through the right letterbox. I was blown away, especially nowadays, that someone was so willing to go above and beyond to help someone out they had no financial ties for. I might not be letting a property with Andrews and paying them agency fees, but I'm hoping this review at least might encourage others to take their business to Andrews (and remind Monica's manager what an exemplary member of the team she is!)PositiveResponsiveness, Professionalism
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