Andrews Estate Agents reviews

★★★★★ 5/5

Google

We contacted the southville branch to sell our house and Lisa was so efficient. She is always friendly on the phone and nothing is too much for her. She is always really responsive with emails and she gives me lots of updates and chases everyone to ensure things are progressing quickly and smoothly. I always feel things are in hand and that she has a handle on everything so I don’t need to worry. I could not recommend her and Andrew’s enough. I would not use anyone else to sell.

Rhianon · 22 March 2026

★★★★★ 5/5

Google

Meeting Elena for the first time outside the property I was going to be shown, I was instantly at ease. She listened to what I did and didn't like and she would use the information to provide me properties better tailored to my preferences. Also, whist making the appointment I informed her that I was worried that I would miss the viewing as I struggle with memory issues regardless of reminders, alarms etc Elena went out of her way to send different forms of reminders prior to the meeting. All in all I only have positive things to say about Elena.

Julia · 22 March 2026

★★★★★ 5/5

Google

Andrew's have been excellent to deal with. After a really complicated and ultimately failed process with another agency, I begun to look again at flats to buy... which is when I had a viewing with Elena Grant. Elena was super friendly and we had a really nice conversation during the viewing. I confided in her about my failed flat purchase before, in an area and building I really liked. She recalled another flat she had in the same building and I organised a viewing with her. Second time around with Andrew's/Elena, the process was really simple and they have continued to support me and help me through the process. Considering the start of my purchasing journey seemed a complicated nightmare, Elena and Andrew's have given me the opposite experience, and a really easy, professional and friendly service. Ultimately, they helped me get the flat I really wanted. Thank you Elena and Andrew's for everything.

Craig · 6 March 2026

★★★★★ 5/5

Google

We are so grateful to Lisa and the team at Andrews Southville for managing our house move. The guidance on marketing and the pictures taken for the listing was great. Lisa always had our best interests at heart, and she is such an expert in what she does and an amazing communicator, which helped so much when liaising with buyers and other agents. She was really patient with us helped us with our decision making, to get the best outcome for us. Lisa and the whole team were always professional, helpful, and clearly very experienced. Can’t recommend enough!

Eleanor · 20 February 2026

★★★★★ 5/5

Google

Although I wasn’t the client (I’m the buyer), from the very beginning, Lisa Bird-Parsons went above and beyond to answer my questions, arrange viewings, and keep communication clear and consistent not only with my but also my solicitor throughout the process. While my own estate agents offered very little support, she stepped in without hesitation and made what could have been a stressful experience feel smooth and manageable. I cannot thank Lisa enough.

Kate · 27 February 2026

★★★★★ 5/5

Google

I recently instructed the team at the Andrews Southville branch to sell my property. I cannot fault the service I received from them especially Lisa Bird-Parsons. Lisa provided kindness, empthy and a wealth of knowledge and experience on selling a property. I habe since recommended Lisa and the team to another seller and will be using Andrews estate agents to buy my next home.

Hannah · 2 May 2026

★★★★★ 5/5

Google

I’ve had a very positive experience with Elena Grant who has been super helpful with house viewings and great with answering questions which has made the whole process feel less daunting as a first time buyer. I’ve also appreciated that she’s been really proactive in helping me find a home by sharing other potential properties that fit the criteria of what I’m looking for that I hadn’t seen myself online - so again a big thank you to Elena!

Petrina · 20 December 2025

★★★★★ 5/5

Google

My daughter had been searching for a house for months when Lisa Bird Parsons was contacted. She really listened to what was needed and was incredibly proactive in finding the perfect home for her. She made the whole process feel easy and enjoyable. Always enthusiastic, approachable, and quick to answer any questions, she was excellent throughout. We’re so grateful for her help and would highly recommend her. - Jim West.

Lucy · 27 February 2026

★★★★★ 5/5

Google

Selling a property is not an easy task and involves so many people. You really need an excellent communicator relentless in pursuing everyone and liaising with them until exchange and completion. This is what Elena has done for us from beginning to end, always there, prompt to reply to queries and iron worries. She has been fantastic and I couldn’t recommend her more. Thank you Elena.

Marlyse · 22 March 2026

★★★★★ 5/5

Google

We used Andrews for the sale of our property and we’re very glad we did. By far the best experience we’ve had with estate agents during our time in Bristol. Lisa in particular has been great throughout the whole process helping us get the sale through. Lisa is very knowledgeable, great at conveying information between parties and personable. I would highly recommend Andrew’s and Lisa in particular.

Rob · 6 March 2026

★★★★★ 5/5

Google

Lisa and the team have been fantastic throughout the process of selling our house. Robbie and Rebecca were great and very professional through the viewing/offer process. Once an offer was accepted, Lisa took over most of the management of the sale and she was so patient, friendly, efficient and good at communicating with us regarding any updates. Thank you Lisa and the rest of the team!!

Caroline · 6 March 2026

★★★★★ 5/5

Google

We're first time buyers and have had a really positive experience with Andrews! Elena in particular has been a massive help with navigating this process for the first time - explaining things when we've needed and keeping us in the loop, especially at the solicitor's stage of things. Thank you Elena & Andrews Team! :)

Lil · 16 April 2026

★★★★★ 5/5

Google

I had a great experience with this estate agent. Andrew was fantastic throughout the whole process. Professional, knowledgeable, and always easy to reach. Rebecca was also incredibly helpful and made everything feel smooth and as stress-free as possible. Their communication was clear from start to finish, and they genuinely made the whole experience easier. I’d definitely recommend them to anyone looking for a reliable and supportive team.

Alex · 20 December 2025

★★★★★ 5/5

Google

Lisa supported my recent flat purchase which completes tomorrow (yay), from the initial viewing to ongoing communication Lisa has been brilliant! Lisa is such a lovely positive person and did everything she could to make the process smooth and stress free, always getting back to me and moving things along. Thanks Lisa :)

Kirsty · 8 April 2026

★★★★★ 5/5

Google

Elena was very helpful during our purchase. She was very responsive to all of our questions and proactive in chasing things that needed to chased. She made the process very smooth for us.

Sean · 15 August 2026

★★★★★ 5/5

Google

Lisa from the Southville Office was absolutely amazing. Super friendly and helpful while showing us around properties. Was a genuinely pleasant experience and it is clear that she really takes the time to get to her clients and their houses.

Elanor · 22 June 2026

★★★★★ 5/5

Google

Lisa was so helpful in supporting us with the sale of my father's house. I have never sold a property before and her and the team guided us through it and never minded dealing with our questions. Catherine.

Robert · 22 June 2026

★★★★★ 5/5

Google

I had a truly wonderful experience with Andrews Estate Agents. From start to finish, their support was exceptional, and I’m absolutely thrilled to have found my dream home. A special thank you to Rebecca Hudson, who was incredibly helpful and supportive throughout the entire process. She took the time to explain everything clearly, even the things I didn’t know I needed to ask about, and made sure I felt confident every step of the way. Andrews also connected me with a conveyancing firm and mortgage broker, both of whom were efficient and easy to work with. Honestly, I don’t think the journey would have been as smooth without Rebecca’s guidance and dedication.

Martin · 30 May 2025

★★★★★ 5/5

Google

Would definitely recommend Andrews again after the service we had to sell our home from Lisa. Lisa has been super friendly and professional in getting us the right price and quickly. Please get in touch with them if you want a fast reliable service with great customer service!

Laura · 15 March 2026

★★★★★ 5/5

Google

Lisa Bird-Parsons was our primary contact for the sale of our home and she was amazing in every sense of the word! Lisa was patient, kind, and incredibly communicative. She always followed up and chased to help move our onward chain along, and was lovely to liaise with. Highly recommend her and the Andrews Southville team!

Laura · 20 December 2025

★★★★★ 5/5

Google

We had such a positive experience buying our first house with Andrews, more specifically, with Lisa Bird‑Parsons. Lisa is absolute professional and she helped us to make this happen with unbelievably tight timeline. Thank you, Lisa! We highly recommend this agency.

Nino · 8 April 2026

★★★★★ 5/5

Google

We have recently dealt with Lisa on the sale of our property, She has been great to deal with, very professional and helpful.

Gary · 1 August 2026

★★★★★ 5/5

Google

Jennie has been fantastic with helping me move out! Always there to help whenever it’s required! An absolute superstar

Theo · 21 August 2026

★★★★★ 5/5

Google

We used Andrews Southville for our sale (after a disastrous time with another firm). Right from the start - instructions, quality photos etc - the service has been brilliant. We have had the pleasure of working with Elena Grant who has been outstanding, so positive, tenacious and helpful. Without her input I think we would have despaired. Instead, our sale completes this week thanks in huge part to Elena. Thank you.

Michael · 22 July 2026