Andrews Estate Agents reviews

★★★★★ 5/5

Google

Abbie was incredibly helpful during our search for a new rental property. She was knowledgeable about the properties, did not rush us to view and was always quick to respond via call and email if we had any questions (without being naggy like many estate agents can be). She was happy to go above and beyond to help us and although we decided on a property that happened to be with another agent, we would highly recommend Andrews and her service to others.PositiveResponsiveness, Quality

Chloe · 26 August 2021

★★★★★ 5/5

Google

My partner and I have just moved into our new property in Abingdon a week ago and it couldn't have been a better experience and stress free if possible. We would like to thank Abigail and Dawn especially as this couldn't have been done without them. We are also very impressed with how professional and efficient they have been . To top it off we received a call from Abigail to "check in" and find out how we were settling into our new property and both of us thought that was a nice touch and excellent aftercare. A huge thank you to you both and the rest of the team at Andrews Properties.PositiveProfessionalism

Alexandra · 21 June 2021

★★★★★ 5/5

Google

Whilst looking for a property with my partner, we contacted Andrew’s and spoke to Stephen Prior, nothing but good words! Professional and reliable and gave us the best advice we needed to make sure we was in the best position moving …

Zac · 22 August 2021

★★★★★ 5/5

Google

We have used Andrews Abingdon for years and have never been disappointed. The staff have been supportive, helpful, efficient without exception. Sam Springall has been dealing with plethora issues regarding our property lately, and has kept …

Tamara · 13 April 2022

★★★★★ 1/5

Google

Didn't turn up for viewing appointment. When I phoned up to enquire the girl was rude and put the phone down, ironic telephone manner for someone who's name she gave as Alexandra Bell (no doubt made up)! I then went into the office and she could barely glance up let alone apologise, no interest whatsoever! I asked for the manager she pointed over at a chap (Nick Batten) who didn't bother to get up. He didnt seem bothered that nobody had turned up for the viewing, didnt apologise for his colleagues rude unprofessional attitude, and basically did nothing to appease my rising anger! Absolutely disgraceful service or rather non service! Glad my next viewings with Thomas Merryfield & Scott Fraser were met with bright, friendly, professional people. Never dealing with Andrews again.

Lorraine · 30 July 2019

★★★★★ 1/5

Google

Spoke to Kaiser to put an offer forward explaining how much I liked the property. I asked him what the holding deposit was and he told me 3 weeks rent. When I questioned it as I thought it could only come to 1 week now (after the fee ban) he said he didn't know because he doesn't have time to look as he had a lot of paperwork on his desk. What about going on some training perhaps? I had to chase him up because he did not bother to let me know what was happening with the status of the offer, to which I was then informed that the property was let to someone else. When I asked why, he said that it's easier to let to a company than to me and he said the process had already actually started BEFORE I put the offer forward so i was never going to get it anyway because they had taken the holding money!!! Understandably I was upset and asked to please speak to someone about it and he laughed and then asked why i was trying to fish for an argument and started telling me there was no management anywhere in for a week so I can’t speak to anyone! I have never experienced an individual who is supposed to be a professional as discourteous and rude. Not only this, but according to 3 other agents who i have explained this to, the new tenant fee ban lays out that if money has been taken on a property, they must remove it online and then can only take a MAXIMUM of 1 WEEK deposit.... Obviously Andrews do not follow rules and do not care for people’s feelings either.

A · 28 July 2019

★★★★★ 5/5

Google

Andrew’s Estate Agents are professional hard working individuals who go over and above to ensure your experience with them is outstanding and everything runs smoothly. In particular Emily, who has an amazing knowledge of the market and is always on hand and happy to help. Great team who are very welcoming whether you’re selling, buying or letting.

Dawn · 31 March 2023

★★★★★ 1/5

Google

Awful, rude and completely UNPROFESSIONAL!!! As a previous tenant of a managed property, I asked if Andrews could give the new tenants a quick call to see if my important tax letter had made it there by mistake. Oh no!! Too much to ask. I was told by Rita that she was too busy to be speaking to me, couldn't do make this call for everyone so couldn't do it for me and that she had far too much to do. As a property manager myself, I have done this many times for my previous tenants and even gone to a property to collect post for them and then delivered it to their new address! So to ask for a quick phone call was not much to ask AT ALL! Rita was just incredibly rude and dismissive. I have spoken with a few members on the phone who sounds disinterested and truly dull! Thank god I never went to work for Andrews when offered! What an unprofessional bunch.

Amy · 31 July 2015

★★★★★ 5/5

Google

Great experience, Abbie was extremely helpful throughout the process and was always on hand to answer my questions and ensure I got all the information I needed. Could not recommend her enough!PositiveResponsiveness, Professionalism

Tim · 21 June 2021

★★★★★ 5/5

Google

Very helpful throughout the whole process especially as we were dealing with a bereavement. Good communication & a friendly feel to the sale. Will recommend Andrew's Abingdon for sure.PositiveResponsiveness, Quality, Professionalism, Value

Martin · 26 August 2021

★★★★★ 1/5

Google

update: We had the worst experience I've ever had in the past 11 years of renting. If you can find a place somewhere else, please do. We had to beg them to inspect our central heating, they sent someone who said it was ok and the following week the central heating exploded. We have had a flooding from the people upstairs and left us with a short circuit and then charged us 90% of the deposit for nothing. I understand now why they had so low ratings. Beware! Quite a pleasant experience! NOT!

Andreea · 21 June 2021

★★★★★ 1/5

Google

If i could give 0 stars i would. The absolute worst experience i have had. renting a property and given no good reason why we had to leave after a year with the home not being fit to live for many months (they have their own property management team) having moved out 2 months ago they still have not given us back our deposit for reasons so ridiculous i cant imagine who could sit and think of them. Would absolutely not recommend and causing so much grief getting responding emails only every 7-10 days if we are lucky. We continue to not receive our money back after being promised its return and all required banking information given to them. over 2 months delaying our deposit returned is in breach of the contract we and them signed. overall - DisgustedNegativeResponsiveness, Quality, Professionalism, Value

Chloe · 21 June 2021

★★★★★ 5/5

Google

I have rented from Andrews estate agents for a year and from start to finish they have been outstanding. I want to personally mention 3 members of staff who I think have gone above and beyond during my tenancy: My property manager Caroline, who was friendly, polite and professional and always followed up any concerns I had. Dawn, who conducted viewings and was always so friendly and respectful of my home and finally, Sammie, who owing to the pandemic was the 'last man standing' in the office who was beyond incredible in such challenging circumstances; always responding to phone calls and emails she kept me constantly informed in respect of my deposit release, continued to maintain excellent customer service in what I can only imagine must have been very difficult circumstances owing to the increased workload and was a real pleasure to liaise with. I absolutely think this lady is a credit to Andrews and should be rewarded for her efforts. Overall I would recommend the rent team to anyone looking in and around the Abingdon area. Thank you for everything.PositiveResponsiveness, Professionalism

Amée · 26 August 2020

★★★★★ 5/5

Google

Working with Sammi and her team is fantastic. We are a technology supplier for Andrews and it is rare you find such a pro-active and forward thinking agent. Their focus on customer service is outstanding and approach is refreshing and very positive during the year we have had! I would highly recommend this agent to anyone local home owners.

Amy · 28 June 2021

★★★★★ 5/5

Google

Friendly, professional, prompt responses and reliable. I can’t thank you enough for Dawn and her team ‘s fantastic help on my oversea move in!PositiveProfessionalism

Ming · 26 August 2021

★★★★★ 5/5

Google

It's has been an absolute pleasure dealing with George during the short period of time that the house has been on the market. We've been informed of progress all of the way without delay - he's the utmost professional! Thank you George.

Andrew · 31 March 2023

★★★★★ 5/5

Google

Emily and her team are very professional. Emily in particular has provided good timely advice and support, by keeping me constantly informed of the progress of each step, in the process of sucessfully renting out my properties. Thank you.

Gary · 31 March 2023

★★★★★ 5/5

Google

I was surprised to read the negative reviews on here as they’re really not reflective of the interactions I’ve had with Nick and the team at Andrews. A very efficient and professional service as you would expect, but also found Nick in particular was very sensitive to our situation and helped keep things calm throughout. Thank you.

Gemma · 28 July 2019

★★★★★ 5/5

Google

Abbie has been very helpful in helping me find a property in Abingdon. Thank you for your dedication.

Anthony · 13 April 2021

★★★★★ 3/5

Google

I rented a 1-bed house with Andrews as the leasing agent. On the day of I couldn't move in as they didn't have "key release", whatever that means. So I had to stay elsewhere temporarily. Other than that my experience with them has been ok. There are also lots of 5* fake reviews from fake google accounts with 1-2 reviews (spaced out a little bit to disguise it) sent from burner accounts on this page to bump up their ratings (they were averaging 2.5 stars before). So, take from that what you will.

Ito · 31 March 2023

★★★★★ 5/5

Google

Andrew’s have handled my rental property for 15 years. Everyone I have engaged with has been excellent and the few problems that have arisen were solved very quickly and helpfully. Nicola has just handled my rent renewal which has been smooth for both myself and the tenants. I have recommended them to many friends and colleagues

Pauline · 13 April 2022

★★★★★ 5/5

Google

Professional and involved, Emily is the only one that answered me back and helped me a lot as I was still in France looking for an accomodation. The house is lovely and entirely refurbished.

Bastien · 31 March 2022

★★★★★ 5/5

Google

Natasha (Tenancy Co-ordinator) was amazing and so responsive / helpful in setting up my tenancy and proactively providing me with the information I needed. Sammi (Abingdon Branch) was super helpful in my property search and on-top of my appointments, questions, and provided super prompt feedback. Massively appreciated and highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Ana · 26 August 2021

★★★★★ 1/5

Google

Absolutely disgusting service from Andrews. Nick Batten is the worst agent we have ever had the unfortunate displeasure to accociate ourselves with. Dishonest, aggressive and rude. Doesn’t value anyone whatsoever. Andrews has never been great but I would avoid this like the plague now.

Harriett · 28 July 2019