Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleI would give no stars if I could. As tenants we had to deal with this awful agency. They’ve left us in winter in the coldest month without boiler/hearing for two weeks. They were not in any hurry to sort it out. The little problems like they’ve lost the key to our property and was keep sending the viewings without the 24hrs legal notice. They delayed the release of our deposit when we’ve moved out for over 10 days. They never got back to us, we always had to follow up with them and they would give us attitude on the phone. To top it off they lied to our landloard to cover themselves up. We’ve extended the contract last year for another year and they’ve failed to send the new contract to us on two occasions and when we dropped to their office they said “it was lost in the post”, blushing and obviously lying. We lived only around the corner and always said we can just pop in to sign it. These are just few things I could remember of the top of my head over the two years. The landloard and our flat was brilliant and we had to start relationships with landloard directly as this agency is beyond anyone patience and human error understanding. Advice to the management team : stop hiring idiots.
Svitlana · 25 June 2019 · Andrews Estate Agents Clifton
★★★★★ 1/5
GoogleI can't think of a more incompetent company to deal with. All I wanted to do was book a viewing on a rental property but Andrews were unable to provided any information, even simply if it had been let or not. 4 days later and still waiting for confirmation. Imagine what the service would be like if you actually had them as a letting agent..... terrifying.
Heathcote · 25 June 2019 · Andrews Estate Agents Clifton
Agent replied · 24 June 2023
We take all comments regarding our service seriously and our Branch Manager will look into the circumstances surrounding your request for information and will make contact with you to discuss further
★★★★★ 1/5
GoogleAppallingly unprofessional
This letting agency is appallingly unprofessional. I cannot see any point of my paying 'agency fees' to Andrews. First of all, when I had a view of the property and decided to make a tenancy contract, being aware of the unclean condition of the flat, one of the staff members in charge of the property told me that he would arrange a cleaning service. When I moved into the flat after several days, it was not cleaned at all. I called the agent to send a professional cleaner as soon as possible, and in response, over the phone, he told me that he will do it within 24 hours. I had waited but no one turned up. Because the conversation between the agent and me was not recorded in written form, when emailed him after a week, he suddenly told me that he had never made such a promise. I came to terms regarding the cleaning issue and did all the cleaning on my own. I had to do so because there was no written record of the verbal promise.
Upon moving into the flat, I also found many problems - e.g., mold and fungi in the bathroom and a window which is unable to be firmly closed. Thus, I emailed Andrews, asking it to deal with the repairs after a week of my move-in via email. For ONE YEAR, it did not come to carry out the repair despite my emailing and reporting the issues to Andrews several times. I also used the Repair Report Online system, but, in the end, no one came to fix the problems. I had a horrible experience in the flat for one year, and moved out.
Just a couple of days ago, Andrews got in touch with me regarding the deposit. Extremely appallingly, the agent in charge of the flat told me that the landlord would like to deduct £154 from my deposit to fix the repairs which had existed from the very beginning of my tenancy last year. At the moment, I am challenging the proposed deduction by the landlord, making arguments with photographic and written evidence as well as inventory reports.
This letting agency is extremely unprofessional, and I would recommend people to avoid it at any cost.
Saori · 25 June 2019 · Andrews Estate Agents Clifton
Agent replied · 24 June 2023
Thank you for your detailed post. We are looking at what has happened during your tenancy and will be in touch with you directly.
Many thanks.
★★★★★ 5/5
GoogleGreat service! Me and my partner were struggling with our landlord, as soon as I mentioned this to their agents, Diego & Dan, they offered advice and explained how we can claim our deposit back. Excellent service from Diego, he was extremely professional, helpful and friendly. He made sure that we were aware of everything that was happening with our tenancy and we cannot thank him enough, he definitely went the extra mile for me and my partner who recently started renting . Would recommend to everyone!
Thank you guys, you were amazing.
Álvaro · 25 June 2019 · Andrews Estate Agents Clifton
★★★★★ 1/5
GoogleWe were left to wait for ninety minutes for a viewing and the estate agent never turned up. In the end the gentleman supposedly was at the property but his phone had died. His colleague at the office told us he was on his way, erroneously, and never gave us a callback after we had continued to wait fruitlessly. No proper apology, not good enough.
Mike · 25 June 2019 · Andrews Estate Agents Downend
★★★★★ 5/5
GoogleHighly recommended, couldn’t have asked for a better service, from start to completion.
Efficient, and informative.
Many thanks to Steve and his team. 5 *
Mr Izzard & Ms Cartwright
Alicia · 24 June 2019 · Andrews Estate Agents Redhill
★★★★★ 5/5
GoogleCannot fault Andrews, lovely team, they all work together, keep you updated on everything! Scott Rea works hard to sell your property putting in extra time to fufill his obligation to you, excellent
J · 6 June 2019 · Andrews Estate Agents Hastings
★★★★★ 5/5
GoogleScott Rea valued our flat on Friday and by Tuesday we accepted an offer for the full asking price. Outstanding result. Scott is a master at producing great pics and particulars, ensuring plenty of immediate interest and the sale we wanted. Would definitely recommend.
Lisa · 6 June 2019 · Andrews Estate Agents Hastings
★★★★★ 5/5
GoogleHad a very smooth experience with my recent purchase here.
Isaac was professional and friendly and took on board everything I said at each viewing. This actually led to Isaac picking one out which I had missed but was exactly what I was looking for. Good communication between Andrew's themselves, and the other involved parties i.e. mortgage advisor and solicitors.
Zuhayr · 2 June 2019 · Andrews Estate Agents Bath (1 Princes Buildings George Street)
★★★★★ 5/5
GoogleGreat customer service. Really friendly and welcoming Lettings team and was able to find me a property very quickly and promptly. They did not have exactly what i was looking for however provided me with a property which is alot better than I expected and something very similar to my search criteria. The manager boby was amazing and always stayed in contact which helped alot as i was always kept in the loop with any changes or updates. Would recommend to my friends and family and anyone looking for a property.
Salman · 14 May 2019 · Andrews Estate Agents Purley
★★★★★ 5/5
GoogleRating only, no written review.
Sherif · 27 April 2019 · Andrews Estate Agents Witney
★★★★★ 5/5
GoogleBrought a property through Andrews and it’s been a pleasure! Having rented twice through Andrews in the past I knew i would be looked after. I have been kept informed and both Andrew and Jayne and the other staff have been friendly and helpful right from viewing the property. Thank you x
Lee · 22 April 2019 · Andrews Estate Agents Sparkhill
Agent replied · 22 April 2026
Thanks for the great feedback and 5 Star Review Leanne Dell. Delighted to read that we have looked after you so well again, much appreciated Andrew and team
★★★★★ 1/5
GoogleWHAT A COMPLETE WASTE OF TIME!
My husband called this company 9am today and only asked for a guide house price as we was looking to buy from auction tommorrow , near the great barr area.We …
Sarah · 22 April 2019 · Andrews Estate Agents Sparkhill
Agent replied
The person writing this review has not spoken to anyone in our office, she is getting her information second hand.
I have listened back to the conversation. This man was very rude, aggressive and … More
★★★★★ 5/5
GoogleExperienced, friendly and honest agents who managed my sale. The team know what they’re doing and were brilliant at every stage - excellent photos, got feedback from every viewer and chased the sale to completion. From having bad previous experience with national chains, I’d highly recommend this local business.
Neil · 22 April 2019 · Andrews Estate Agents Sparkhill
Agent replied
Thank you Mr Patel. We really appreciate your great feedback and are delighted to read that you enjoyed your experience selling through Andrews Estate Agents.
★★★★★ 5/5
GoogleAs an estate agent of almost 30 years myself albeit in a totally different area we needed a local agent to deal with the sale of a vacant house. The care, commitment and efforts of Andrew and the team were fantastic. If you want honest, hardworking and trustworthy agents, use Andrews.
Glenn · 22 April 2019 · Andrews Estate Agents Sparkhill
Agent replied
Many thanks for the great feedback and such kind comments Glenn Jackson. I will be delighted to share them with Jayne and the Team, especially coming from an experienced estate agent. Much appreciated.
★★★★★ 4/5
GoogleWe would like to thank Jayne, Andrew and the rest of the team for selling a property for us. from the taking of the pictures to carrying out all of the viewings the service we received was very professional but also very friendly. Jayne in …
Lyn · 22 April 2019 · Andrews Estate Agents Sparkhill
Agent replied
Many thanks for the great feedback and the 5 stars Mr & Mrs Smith - much appreciated, Andrew and team.
★★★★★ 5/5
GoogleWe purchased a property through Andrews and dealt with Matt and David. They made the process pain free and were always there to talk to. Their service was outstanding and we would 100% recommend anyone to buy a property through them. They both went above and beyond to make sure we were updated and happy throughout. They are such lovely people and were a pleasure to deal with. 5 stars from us!!!
A · 19 April 2019 · Andrews Estate Agents North Cheam
★★★★★ 5/5
GoogleBought our property with Andrews. Julia is simply superb. Always professional, friendly and knowledge. Can't thank her enough for taking a lot of the stress out of our purchase. Would highly recommend and would not hesitate using again in the future.
A · 19 April 2019 · Andrews Estate Agents North Cheam
★★★★★ 1/5
GoogleHorrible customer service, negative attitude towards potential tenants. Don’t deal with them as mentioned in previous reviews they don’t respect tenants, my brother lived in a property managed by this branch and my brother said exactly same thing what is mentioned in all the previous reviews. They have attitude as if they are doing a favour for tenants and that tenant is living for free. These companies or staff working here fail to realise they get paid because tenants/potential buyers gives business. I wouldn’t give them any of my business and I would spread the word in my circle that nobody should deal with Andrews Estate Agents, everyone reading these reviews should do the same. Also if this company actually cares about customers and reads these reviews and take them seriously as feedback then they should fire the senior manager who is making lives of customers miserable.
Pranay · 14 April 2019 · Andrews Estate Agents Purley
★★★★★ 1/5
GoogleSome serious customer service training is needed for a particular female member of staff! Just because of this individual we decided to go elsewhere and so glad we went to Park and Bailey!! They are in a different league with their customer service!!
S · 14 April 2019 · Andrews Estate Agents Purley
★★★★★ 1/5
GoogleThe most Rude and Arrogant staff I have ever experienced. No customer service skills and so impolite. I was thankfully not using there services but I was absolutely shocked at the way I was treated. Good luck to anyone who has paid and employed them ??
Hannah · 7 April 2019 · Andrews Estate Agents Redhill
★★★★★ 5/5
GoogleAlex and Matthew have been incredibly helpful, they are extremely proactive and updated with me regularly to help with my search, which is a first for me dealing with any Estate Agent. I would highly recommend them.
Jan · 20 March 2019 · Andrews Estate Agents Leckhampton
★★★★★ 5/5
GoogleThey are fantastic, they have been incredibly helpful and couldn't of asked for a better service!! Would highly recommend
Jane · 20 March 2019 · Andrews Estate Agents Leckhampton
★★★★★ 5/5
GoogleMatt and Alex are a dream team! They sold my house in 24 hours and found me the perfect home before it ever came to the market!
Samantha · 20 March 2019 · Andrews Estate Agents Leckhampton
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
