Andrews Estate Agents reviews

★★★★★ 5/5

Google

As an estate agent of almost 30 years myself albeit in a totally different area we needed a local agent to deal with the sale of a vacant house. The care, commitment and efforts of Andrew and the team were fantastic. If you want honest, hardworking and trustworthy agents, use Andrews.

Glenn · 22 April 2019

★★★★★ 4/5

Google

We would like to thank Jayne, Andrew and the rest of the team for selling a property for us. from the taking of the pictures to carrying out all of the viewings the service we received was very professional but also very friendly. Jayne in …

Lyn · 22 April 2019

★★★★★ 1/5

Google

Having enquired about a property and liaising with andrews both my partner and I were shocked at the unprofessionalism of Andrew himself who referred to my partner as “dim”, having said I was going to make a complaint to the ombudsman I was then informed the property was a family concern so the complaint would not be upheld.It appears the owner has somewhat of a superiority complex and I was glad as not to part with any money with this business, I purchased a property via another family owned estate agent which could not be faulted and was a pleasant experience from start to finish.

Dean · 20 March 2022

★★★★★ 5/5

Google

Our move was not without its problems but Andrews Estate Agents were amazing. They were always supportive, professional and very approachable. Jayne went above and beyond to help us and keep us informed. I would without a doubt recommend Andrews Estate Agents with your move. I cannot thank them enough for all their hard work to finally get us in our forever home.

Susan · 20 March 2022

★★★★★ 1/5

Google

Very disgusted with these agents sent an enquiry about a property and bluntly replied that it was let agreed, personally I didn't see this on the website which I can apologise for but there was no need for the response and then once I replied in regards the agent then insinuated that im on benefits which I took in a very offensive way, ive never claimed benefits in my life. Do not use this agents very vile staff.

Alison · 22 April 2021

★★★★★ 1/5

Google

Very disgusted with these agents sent an enquiry about a property and bluntly replied that it was let agreed, personally I didn't see this on the website which I can apologise for but there was no need for the response and then once I replied in regards the agent then insinuated that im on benefits which I took in a very offensive way, ive never claimed benefits in my life. Do not use this agents very vile staff.

Alison · 10 September 2020

★★★★★ 1/5

Google

I would not recommend this estate agents. They provide no support or guidance when 'trying' to market your property, all that is provided is an inexperienced negative service - from Andrew himself. His customer service skills require major improvement. As a client, an opinion should be voiced and Andrew being the service provider, the estate agent, should enable this. The client should be listened to, not threatened and foul mouthed. It is absolutely shocking the service which has been provided. Fortunately, we will not be giving Andrews the opportunity to experience this again. Some advice: Stay clear.

Aimee · 28 July 2019

★★★★★ 5/5

Google

As I set out in my first house sale i was pre warned that it could be a stressful experience , but i have to say that the best link in my chain throughout was Andrews estate agents.From the viewings they carried out for me to the exchange completion ...and after sales ,they were excellent. Regular updates from Andrews on house viewings and general sale progression which was welcome as opposed to having to chase other parts of the chain constantly speaking to automated switchboards etc. Wasn't put under any pressure at any point and more importantly was more than happy with the sale price I got-thank you Andrews

Andrew · 28 July 2019

★★★★★ 5/5

Google

Having used Andrews estate agents on more than one previous occasion, I’ve now known them for best part of 15 years professionally, I cannot reccomend their agency highly enough! Andrew and Jayne are very professional and nothing has ever been too much. Having sold two properties for me, I will defiantly be using them again in the near future. Finding a good truly local property expert, is hard to find these days. There’s lots of choice in the Great Barr area but for me, Andrews are the bets of the bunch. Keep up the great work!!!

Ian · 28 July 2019

★★★★★ 1/5

Google

I would not recommend this estate agents. They provide no support or guidance when 'trying' to market your property, all that is provided is an inexperienced negative service - from Andrew himself. His customer service skills require major improvement. As a client, an opinion should be voiced and Andrew being the service provider, the estate agent, should enable this. The client should be listened to, not threatened and foul mouthed. It is absolutely shocking the service which has been provided. Fortunately, we will not be giving Andrews the opportunity to experience this again. Some advice: Stay clear.

Aimee · 31 December 2018

★★★★★ 1/5

Google

Avoid this estate agents at all cost, Andrew himself is the problem, I only made a few queries about the property he was selling for me I was verbally insulted by him and sworn at he took my property off the market, the man has a serious attitude problem and his customer skills are attrocious, he says he has 25 years experience seems like he doesn't have 2 weeks , disastrous experience, I wish I could give it 0 stars.

Darren · 25 June 2018

★★★★★ 5/5

Google

I recently used Andrews Estate Agents to sell a property for me. From the time I instructed them, they kept me up to date with all the activity on the sale, either by email or telephone. When people viewed the property I was informed of the feedback given by the prospective purchasers. Once it was sold, again they kept in touch as to the progress right through to the completion date. The staff were extremely friendly and helpful with any enquiries I had and if they did not know the answer they would find out and get back to me. I would highly recommend Andrews to anyone who wishes to sell their property. Irene Botterill

Irene · 25 June 2017

★★★★★ 5/5

Google

Thanks so much to all at Andews assisting us to sell our home. From the photos taken to the organisation of the viewings even down to follow up calls. Jenny was also exceptional, very friendly and easy to deal with.

Michelle · 31 March 2023

★★★★★ 5/5

Google

Andrews helped my sister-in-law sell her home during her terminal illness, and we could not have asked for more. She was looking to move closer to the QE hospital where she was being treated. They were brilliant! Not only did we benefit from their expertise but they were friendly, caring and supportive with lots of good ideas about how to make the process go smoothly. When we came to list the property and as my sister-in-law was shielding they arranged all the viewings in one day and then managed the offer process to minimise stress. They also kept us in touch throughout the process. Thanks to their professionalism and the confidence it gave her to do this move at a very difficult time, she was able to enjoy 9 months in her new home, without the stress of long journeys for treatment. We are forever grateful to them.

Mike · 31 March 2023

★★★★★ 4/5

Google

I put the sale of my property in the hands of Andrews in March 2011, we had a stream of people viewing the property and it sold, sadly the sale fell through, Andrews were quick to re- market and it sold again, the same thing happened and they put it back up again. My property sold and I have found Andrew , Jayne and Liz all very helpful and informative.

Glenn · 26 June 2012

★★★★★ 5/5

Google

ANDREWS, dealt for me, what would have been a stressful time for me. Was made easy because Andrew and his team, explained and helped dealing with everything. They managed to get me 4% over the asking price, picked me the best buyer from …

Karen · 16 January 2021

★★★★★ 5/5

Google

Excellent experience in selling our property. All of the staff were both pleasant and efficient from day one, keeping me abreast of events by e-mail and phone. Nothing was too much trouble for them and I felt valued and respected throughout all of the procedures. As a result I would highly recommend them to anyone considering doing business with them.

Vivienne · 28 July 2019

★★★★★ 5/5

Google

I contacted Andrews to arrange a viewing. Within 5 minutes Jenny had contacted me to arrange a viewing. The charges are very reasonable indeed in respect of renting (unlike some extortionate/'grabolicious' charges by other local estate agents whose response is automated and slow)! Well done Andrews Estate Agents, you really are a breath of fresh air in this industry!:-)

Opal · 28 July 2019

★★★★★ 4/5

Google

We were very pleased with the service provided by Andrews Estate Agents. Very competitively priced and a quick sale was agreed at a satisfactory level. Would highly recommend as personal service from a local independent company. Like the email updates to keep fully informed every step of the way! Excellent property photos and marketing material ??

SARAH · 28 July 2019

★★★★★ 1/5

Google

I enquired about a property that came up to let on the day it appeared online. I had an email reply to say they'd be at the property on Saturday so I frantically tried to get through to book a viewing. I called around 15 times and nobody answered the phone, I left voice messages to call me back. I emailed back several times saying I really wanted to view the property. I had no response. Several days later I managed to get through on the phone for a lady to tell me the property had been let. I told her i had been trying to get through and she really didn't seem bothered. They didn't even give me the chance to view it after repeated attempts to get in touch. Absolutely disgusted, I emailed back to tell them how disappointed I was and received no reply. Seems they just don't care.

Lindsey · 22 April 2021

★★★★★ 5/5

Google

Andrews has now sold two properties for me, being an independent agent he seems to know his clients and their needs as both sales were sold to the persons he first thought would be interested. the first sale just two hours to SSTC the second 15 days to sale agreed. I was kept informed of all viewings and the outcome and had it not been for Covid 19 all very painless. I would use Andrew again to sell a property for me and to recommend him to others.

Brian · 22 April 2021

★★★★★ 5/5

Google

The Andrews Estate agents were very friendly and helpful.The house was presented very well in the literature. All viewing and queries were dealt with efficiently and any telephone calls were relevant and courtious.They suceeded in selling the house within a week of it going on the market and for several thousand pounds more than i was expecting.

Colin · 25 June 2016

★★★★★ 4/5

Google

We were very pleased with the service provided by Andrews Estate Agents. Very competitively priced and a quick sale was agreed at a satisfactory level. Would highly recommend as personal service from a local independent company. Like the email updates to keep fully informed every step of the way! Excellent property photos and marketing material 😀

Sarah · 18 October 2016

★★★★★ 5/5

Google

Brought a property through Andrews and it’s been a pleasure! Having rented twice through Andrews in the past I knew i would be looked after. I have been kept informed and both Andrew and Jayne and the other staff have been friendly and helpful right from viewing the property. Thank you x

Leanne · 28 July 2019