Andrews Estate Agents reviews

★★★★★ 1/5

Google

I rarely leave negative reviews, but my experience with Serap was extremely disappointing. From the initial viewing, I found Serap quite dismissive and unapproachable. I explained that I was facing a Section 21 notice and urgently needed to secure accommodation, so communication was particularly important. After viewing the property, I made an offer and was informed that the landlord would be happy to accept £1,650 per month instead of the advertised £1,700. I then asked Serap to liaise with my council, who were assisting with referencing and deposit arrangements. Despite numerous emails from both myself and the council, Serap failed to respond. The council also attempted to contact her by phone and received no response. I sent several follow-up emails requesting an update and heard nothing. I even contacted another department within the company to ask what was happening, yet nobody got back to me. What I find most unacceptable is that I was never informed that the property had been let agreed. After weeks of chasing for updates, I was simply ignored and left completely in the dark. I appreciate that properties can be let to other applicants, and I would have accepted that outcome. What I cannot accept is the complete lack of communication, professionalism, and basic courtesy shown throughout the process. Being ignored while facing the stress of potentially losing my home caused unnecessary anxiety and wasted valuable time that I could have spent pursuing other properties. Based on my experience, I would not recommend dealing with Serap.

Evie · 22 June 2026

★★★★★ 5/5

Google

Andrews recently let my property. The entire team at Orpington worked in a thorough and coordinated way on my behalf. A special shout out for Serap who oversaw the entire process. Serap was professional, efficient, tenacious and diligent in her work on my behalf. Demonstrating strong knowledge of the market and legal process. Her communication skills were excellent and I would recommend Serap and the Orpington team without reservation. Karen and Steve

Karen · 1 August 2026

★★★★★ 5/5

Google

I cannot recommend Serap at Andrews Orpington highly enough. From the very beginning of my rental process through to completion today, she has demonstrated an exceptional level of professionalism, dedication, and genuine care. What could have been a very stressful and frustrating experience, due to complications and confusion with third-party income verification, was handled by Serap with remarkable efficiency, patience, and reassurance. She consistently went above and beyond to find solutions, kept me informed every step of the way, and ensured the entire process moved forward smoothly despite the challenges. Her communication throughout has been outstanding: clear, prompt, professional, and always supportive. It’s rare to come across someone who combines such competence with a genuinely personal approach. At every stage, I felt valued and confident that I was in safe hands. Thanks to Serap’s persistence, problem-solving skills, and commitment, my rental was successfully finalised today, and I genuinely do not believe the process would have been as smooth without her involvement. She is an absolute credit to Andrews Orpington and a true example of exceptional customer service. Thank you again, Serap, for all your hard work and support, it has been sincerely appreciated.

Christian · 16 May 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ As a landlord, I was extremely pleased with the service provided by Andrews Orpington. They let my property very quickly and made the whole process smooth and stress-free. A special thank you to Serap, Jon, and Tony for all your help, professionalism, and excellent communication throughout. Your support was greatly appreciated, and I wouldn't hesitate to recommend Andrews Orpington to other landlords. Thank you again for a fantastic service!

Michael · 22 June 2026

★★★★★ 5/5

Google

Excellent experience working with SERAP OZKAYA. Navigating the letting process is usually a headache, but Serap was fantastic to deal with. She demonstrated a great deal of patience throughout the viewings and paperwork, keeping communication clear and prompt at all times. I really appreciate her hard work, dedication, and calm approach. A truly 5-star service.

Rahul · 1 August 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Honestly cannot put into words how incredible this place is, but I’ll try. From the very first moment I walked in, I felt genuinely cared for and supported. Finding a property to rent can be extremely stressful, but this team completely changed that experience for me and made it feel hopeful, positive, and even uplifting. Serap and Franklyn were absolutely outstanding. They went above and beyond in every possible way, working at an incredible pace while still taking the time to listen, understand my situation, and make sure I felt comfortable every step of the way. Their dedication, kindness, and professionalism truly stood out it never felt like I was “just another client.” Jonathan, the manager, is an exceptional human being. Watching the way he supports both his clients and his team was genuinely inspiring. You can tell immediately that he leads with kindness, respect, and heart. Seeing a manager who treats his staff so well while also being deeply involved in helping customers is something rare, and it says everything about the culture of this office. The teamwork here is absolutely phenomenal. It’s been years since I’ve seen a group of people work together with such unity, passion, and genuine care for one another. Every single person in this office contributes to an atmosphere that feels warm, welcoming, and full of positive energy. What truly sets this place apart is that they don’t just do a job they help from the heart. You can feel that they genuinely want the best for people and take pride in making a real difference in someone’s life. In a world where that kind of care is becoming rare, this team is something truly special. I am beyond grateful for everything they have done for me, and I would recommend them a thousand times over to anyone looking for an agency that actually cares. Thank you all from the bottom of my heart you are amazing.

Kenneth · 10 January 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Outstanding service from start to finish! I had a fantastic experience with Andrews Estate Agents in Orpington, and I can’t thank Khush and Paul enough for their incredible support. They are truly extraordinary people, always eager to help and consistently going the extra mile to make sure everything runs smoothly. From the very beginning, they were professional, approachable, and incredibly responsive. Nothing was ever too much trouble, and their dedication and attention to detail made the whole process stress-free and reassuring. If you’re looking for an estate agent who genuinely cares and delivers exceptional service, I highly recommend Andrews Orpington, especially Khush and Paul. Thank you both for your outstanding help! 👏✨

Anar · 27 December 2025

★★★★★ 5/5

Google

Absolutely chuffed with Serap and Jon at Andrew’s Property Group. They showed me a cracking property, helped me put in an offer which got accepted, and the referencing was sorted in less than a day. Serap kept me in the loop the whole time and made everything dead easy. Top service all round!

Sarah · 22 May 2026

★★★★★ 5/5

Google

The agency was professional and persistent throughout a very difficult search. They understood the situation, stayed responsive, and followed through until the right property was secured. Reliable service when it actually mattered. The Orpington branch helped me during a very difficult property search. Ben and Serap were professional, patient, and persistent throughout the process. Their support made the difference, and I’m grateful for their effort and commitment.

Zafar · 20 December 2025

★★★★★ 5/5

Google

I like to say thank you to Serap for your hard work in getting me and my family a property to rent it was becoming very stressful but she took all my stress , worries frustration away, she stepped in and made me fill at ease throughout the process.

Carla · 1 April 2026

★★★★★ 1/5

Google

I would like to share my experience with Andrews Orpington lettings. I vacated my rental with Andrews in March and have only just received back the majority of my deposit after an absolutely awful time at a property that was never fit for rental. Anybody considering renting with Andrews should be aware that in your hour of need, when water is pouring through the roof your call will not be answered, or returned. Do not trust Andrews to act in your best interests.

Simon · 1 August 2026

★★★★★ 5/5

Google

Would highly recommend Andrew’s - Orpington. Both Paul and Khush were superb in dealing with my house sale, very realistic and honest with expectations and kept up with communications between myself and my buyer throughout. I would definitely use them again! Thanks for all your hard work seeing my sale through!

Shimit · 13 March 2026

★★★★★ 5/5

Google

I honestly can’t thank Serap enough for all the help she gave us while searching for a flat to rent. She was professional, friendly, and incredibly patient throughout the entire process. Nothing ever felt like too much trouble, and she …

Ricardo · 22 May 2026

★★★★★ 5/5

Google

This was a tricky and very long sale. Paul was fantastic the whole way through. Keeping me updated with what was going on and next steps. I cannot thank Paul enough for going above and beyond to help me get the sale over the line. I would …

Amy · 22 March 2026

★★★★★ 5/5

Google

I had an amazing experience with this letting agency! Serap Ozkaya and John were incredibly helpful from start to finish. Their professionalism, clear communication, and genuine care made the whole process smooth and stress-free. I couldn’t be happier with the service I received and would highly recommend them to anyone looking for a new home!

Muath · 20 December 2025

★★★★★ 5/5

Google

From start to finish Andrews estate agents were wonderful. The viewing with Serap was fantastic. She was very personable and professional at the same time. Ben was also a star. His demeanour of 'can do' and 'will do' - made the process less onerous. This is an agency worth recommending to anyone! Thank you

Enae · 18 December 2025

★★★★★ 5/5

Google

I had a really positive experience with Andrews Estate Agents in Orpington. From the very beginning, Khush was professional, approachable, and always quick to respond to any questions I had. She kept me well-informed throughout the process …

Basil · 23 April 2026

★★★★★ 5/5

Google

Attentive polite and reassuring that's the tone of the polite member of Andrews staff who rang to confirm a viewing Serap Ozkaya was the lady who dealt with my Lettings enquiry from day one. Very professional and answered all my questions hats off to the Andrews Team 5 star

Chris · 20 January 2026

★★★★★ 5/5

Google

Selling a home is no small thing, and Paul & Khush at Andrews Orpington made every step of the process feel effortless. Professional, attentive, and genuinely invested from start to finish. I couldn't have asked for a smoother experience or …

A · 22 March 2026

★★★★★ 5/5

Google

I highly recommend Serap Ozkaya she’s a fantastic lettings consultant. If you’re looking for rental properties, she’s definitely the best person to deal with. Professional, helpful, and makes the whole process smooth and stress-free.

Engin · 9 May 2026

★★★★★ 5/5

Google

I had an excellent experience with this office. Serap and Jon were professional, efficient, and extremely helpful throughout the entire process. They found me a great rental property and ensured everything was handled smoothly from start to …

Donna · 22 March 2026

★★★★★ 5/5

Google

I had a great experience working with Serap to organise an apartment for rent. She was very calm, patient, and understanding throughout the whole process. She took the time to explain everything clearly and was always happy to answer my questions. Her professionalism and friendly attitude made the experience much less stressful. I really appreciate all her help and would highly recommend her to anyone looking for excellent service.

Aniket · 22 July 2026

★★★★★ 5/5

Google

Fantastic experience with Andrews and special mention to Paul and Khush who were both extremely helpful during our sale and purchase and always on hand when we needed them! Cannot recommend highly enough, 5 stars!

Leigh · 8 April 2026

★★★★★ 4/5

Google

I had a really good experience dealing with Serap. She was very friendly, helpful and easy to communicate with. She took the time to explain things properly and was always happy to help whenever I had a question. I really appreciated her patience and support throughout the process. Thank you, Serap, for making everything so much easier for me. I would definitely recommend her.

HABEEBA · 20 August 2026