Trusted Agent profile
★★★★★
224 reviews across 1 platform
300 High Street, Orpington BR6 0NF
Part of Andrews Estate Agents, see every office.
Andrews Estate Agents's Orpington office at 300 High Street is rated 4.6 out of 5 across 224 reviews on 1 platform, including 224 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the Orpington office, from every platform, shown as written. First names only.
5/5
GoogleWe sold our house via Andrews Orpington. Very smooth process. Khush was particularly helpful.
Thank you, Paul, for your fantastic review! We're thrilled to hear that Khush and our team made your home-selling process smooth. We appreciate your trust in Andrews Orpington.
5/5
GoogleWe had a wonderful experience with Serap while finding our new flat to rent. From start to finish, she supported us every step of the way and made the whole process feel much less stressful. She was always patient, kind, and understanding …
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Serap. We appreciate your recommendation and look forward to assisting you in the future.
5/5
GoogleThanks and Kudos to Serap. She is exceptional and has the right attitude and energy to get tasks done. Our experiance with her throughout the letting process has been professional and prompt. Best of Luck to Serap!
Dear Ashish, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Serap. Your kind words and support mean a lot to us. We wish you all the best and look forward to assisting you in the future. Best regards, Andrews Orpington Team
5/5
GoogleWe had a viewing with Serap, and she was excellent from start to finish. She was professional, friendly, and very knowledgeable, taking the time to answer all our questions and make us feel at ease throughout the process. Her communication …
Hi Dilek, Thank you for your wonderful feedback! We're thrilled to hear about your … More
5/5
GoogleAndrew’s lettings have been amazing with helping me find an apartment . Serap , was amazing and guided me through the entire process of finding and doing the paperwork flawlessly .
Thank you, Dharaneswar, for your wonderful feedback! We're thrilled to hear that Serap provided excellent service and made the process seamless for you. We appreciate your support and look forward to assisting you in the future. Best wishes , Lisa
5/5
GoogleA pleasure to deal with, from first viewing to completion. My purchase was brilliantly handled by Khush, who showed great resolve and plenty of patience. I'm very glad the property was listed with Andrews and would definitely use them myself in the future.
Thank you, Dáire, for your wonderful feedback! We're thrilled to hear about your positive experience with Khush and our team. Your satisfaction is our priority, and we look forward to assisting you again in the future. Best wishes , Lisa
5/5
GoogleHad a great experience with Andrew’s Orpington, with Serap going above and beyond in comparison to other estate agents we used from other companies. The transition has been very professional and with them taking care of everything very easy , even with having to move within short notice.
Hi Harry, thank you for your fantastic review! We're thrilled to hear that Serap exceeded your expectations and made your move smooth and easy. Your feedback is greatly appreciated, and we're here to assist you anytime. Best wishes in your new home!
5/5
GoogleRoyal Mail mistakenly delivered my parcel to a property with a very similar address to mine (and actually left it at the door). Currently, no one lives there, but the parcel had been taken inside. …
Thank you for your kind words, Mariusz. We're delighted to have resolved the issue swiftly and appreciate your feedback.
1/5
GoogleI had a viewing booked with Khush Mahmood, but unfortunately I was kept waiting and no one came to show me the property. I also tried calling the office, but the experience there was just as disappointing. Very poor communication and lack …
Thank you for taking the time to leave some feedback, Geet. We’re sorry to hear that you were disappointed with your experience. … More
4/5
GoogleWorking with Andrews Real Estate agents was overall pleasant and easy. The agents were friendly and helpful. I used this agency to secure a property for rent. All my questions were answered in a timely manner. Although it felt like the …
Dear Svetlana, Thank you for your feedback and for choosing Andrews Property Group. We're … More
5/5
GoogleBig thanks to Jonathan for making the renting process smooth and stress-free with such a quick turnaround. He is professional, friendly, and always quick to respond to our questions and requests. Highly recommend his excellent service!
Hi Lucie, thank you for your wonderful feedback! We're thrilled to hear Jonathan made your renting experience smooth and stress-free. Your recommendation means a lot to us. If you need further assistance, feel free to reach out. Best wishes, Jake
5/5
GoogleWe had an exceptional experience selling our property with Khush and Paul at Andrews Estate Agents in Orpington. Their dedication was evident from day one, always available, always proactive, and always keeping us updated. They …
Hi Kully, thank you for your wonderful review! We're thrilled to hear about your exceptional experience with Khush and Paul. Your kind words and recommendation mean a lot to us. We're glad we could make the process seamless for you. Best wishes from the Andrews Orpington team!
5/5
GoogleJamie was very helpful and amazing right from the start to the very end of my tenancy application. He was proactive and guided me all along the way. My whole experience was very smooth and straightforward because of him. Highly recommended.
Hi Sara, thank you for the review. Fantastic to see Jamie was able to help you each step of the way and that you had an amazing experience with us. Thanks again, Rhys
5/5
GoogleI had a great experience working with Jon and Serap and Franklyn They provided excellent service and helped me find the perfect property. The whole process was smooth, professional, and stress-free. They were very responsive, knowledgeable, …
Dear Patrícia, Thank you for your wonderful feedback! We're thrilled to hear about your … More
5/5
GoogleHaving Jamie helping us with our home searching was a game changer. Jamie was always available to answer our questions, provide guidance and help with anything that we were in need of. We can’t recommend him highly enough!
Hi Amel, thank you for the review. Fantastic to see that Jamie and the team have been so helpful to you, thank you for the recommendation! Thanks again, Rhys
5/5
GoogleWe had talked to different agent from the past 2 weeks, but Jason from Andrews Orpington was the best and more hands on. He made sure that we get the right property for us and helping us in any way he can.
Hi Henry, thank you so much for taking the time to leave us a five star review. We know Jason will definitely love being called 'the best' we are so pleased he was able to assist you. Thanks, Rhys
1/5
Google7 Oct '24 UPDATED - Following further examples of incredibly poor customer service I've had to reinstate 1 star - it's just amazing... Have been chasing mail we could not redirect since we left property on 16 Sept. Have called multiple times, no response. Walked into office and stated the same. "let me call the new tenants now". So I sat and waited at front. After 5 min I stood up and asked, am I meant to be waiting? Lady stated "oh they didn't pick up". I've given up getting back the package that was returned from a buyer. 27 Sept UPDATED - changed to 3 stars as they proactively reached out to me and discussed the problems we had. I would suggest regular check-ins with your tenants through surveys to assist with this, rather than after-exit requests for reviews. ~~~ We were renters with Andrews in Orpington. Very mixed experience that started off badly and just had zero support throughout the 2 years we were there. When we first moved in, the property was not in a clean standard, carpets hadn't been cleaned and the 'hidden' areas were disgusting (filthy dishwasher, inside the washing machine, inside cupboards etc.). We requested a clean and carpet clean at their expense, which they did do, but it disrupted our move in. Once we moved in we had no garage entry due to the previous tenant not returning it and some complications with getting a new one. Had to park in another carpark for over two weeks - which was less secure and a distance from the home. They refunded carpark charges but refused to provide any rental discount. When things went wrong you had to chase Raluca, email after email, followup after followup to get anything fixed. The floor never got fixed the entire time we were there - with large gaps appearing. Rent increased during this time by 20%. The person who came out to quote for the floor fixing broke the under-counter skirting so it always fell down - I chased for this to get fixed and go t responded with 'use blu tak'. Thankfully we never had anything major we had to get resolved, but the level of service as an agent was just not existent. We decided to leave the property after another proposed 10% rent hike and a viewing was organised without even contacting us - they turned up at the front door and we just refused entry. Very unprofessional. Being a landlord myself, I know what a good agent looks like, they are responsive to both the tenant and owners needs - thats why they get a %age of the rent. Unfortunately we did not get anywhere near that level of service as a tenant.
Thank you for your review William. We are sorry to hear about your experience throughout your tenancy. We pride ourselves on good customer service and wish you had brought this our attention earlier so we could have changed your experience from a bad one to a good one. I understand you have now spoken to our lettings manager. We take every review seriously and are always looking to how we can improve customer experience. Good luck with your travels over the next few months and good luck with your relocation in the future.
5/5
GoogleHi, I am Nithya shanmugam, I would like to thank Andrews Orpington team .It was a wonderful experience . The people are so kind and helpful throughout the process.
Hi Nithya, thank you for your kind words and perfect rating! We're thrilled you had a wonderful experience with our team. Your feedback motivates us to continue providing excellent service. If you need any further assistance, feel free to reach out. Best regards, Andrews Orpington Team.
5/5
GoogleSerap Ozkaya, Professional and responsive letting agent from Andrews Orpington.The whole renting process was smooth, communication was clear, and they handled all queries promptly. Highly recommended. Thank you.
Dear Ramjayanthmoorthy , thank you for your wonderful review! We're thrilled to hear that Serap provided you with a smooth and responsive experience. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa
5/5
GoogleCame to their office for a query and was pleasantly surprised with the service, Khush (sorry if I spelt your name wrong!) was very helpful and welcoming for something so minor. Thanks again!
Thank you, Trevstar, for your kind words and 5-star rating! We're thrilled to hear Khush made your experience pleasant. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Best wishes , Lisa
5/5
GoogleI had such a great experience with Serap at Andrews Orpington, she’s honestly one of the best lettings agents I’ve ever dealt with. …
Thank you, David, for your wonderful feedback! We're thrilled to hear about your positive experience with Serap and Jon. Your kind words mean a lot to us, and we're delighted to have made your process stress-free. We appreciate your recommendation and look forward to serving you again!
5/5
GoogleTony is the most professional and honest estate agent I have come across, nothing is a problem and his communication is excellent. Will definitely recommend and use him again
Thank you for your review, Kelly! We're very happy to hear about your positive experience with Tony. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Best wishes, Jake
5/5
GoogleWe rented a property with Andrew's and we recommend serap lettings consultant
Dear Dorcas , Thank you for your wonderful review and recommendation! We're thrilled to hear about your positive experience with Serap, our lettings consultant. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. Best wishes , Lisa
5/5
GoogleWe had a viewing with Serap. She was incredibly helpful in showing us the property and was quick to answer any questions we had. She went the extra mile to help us and we are very grateful!
Dear William, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Serap. Your satisfaction is our priority, and we're grateful for your kind words. We look forward to assisting you again in the future. Best regards, Andrews Orpington Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews Estate Agents's Orpington office has 224 reviews across 1 platform: 224 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Andrews Estate Agents is rated 4.6 out of 5 across all 224 reviews, and 4.6 out of 5 on Google from 224 reviews, checked 9 October 2026.
Andrews Estate Agents, 300 High Street, Orpington BR6 0NF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.