Every review we hold for the Orpington office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePaul was brilliant throughout the whole process, from the first viewing right through to exchange and completion. He guided us through every step and made everything feel straightforward. We’d highly recommend Paul and his team to anyone looking to move in or around the Orpington area.
Ben · 18 December 2025
Agent replied · 17 January 2026
Dear Ben, Thank you for your wonderful review! We're thrilled to hear about your positive experience with Paul and our team. Your recommendation means a lot to us. We’re here to assist you anytime in the Orpington area. Best wishes , Lisa
★★★★★ 5/5
GoogleWe have recently completed on a house purchase and Khush from Andrews was managing our purchase/our vendor’s sale. Khush is an absolute delight to deal with and could not have been more helpful throughout the process. Thanks to Khush’s …
Callum · 20 January 2026
Agent replied · 20 March 2026
Dear Callum,
Thank you for your wonderful review! We're thrilled to hear about your positive … More
★★★★★ 5/5
GoogleGreat service from start to finish. Khush was professional, reliable, and easy to deal with. Made the whole buying process smooth and stress-free. Highly recommend!
Vitalii · 9 May 2026
Agent replied · 23 May 2026
Thank you, Vitalii, for your wonderful review! We're thrilled to hear about your positive experience with Khush. Your recommendation means a lot to us, and we're glad we could make the process smooth for you. Looking forward to assisting you again in the future! Best wishes , Lisa
★★★★★ 5/5
GoogleSerap was extremely friendly and helpful with guiding me through the process of renting. She made what felt like a complex process seem effortless
Nenemon · 9 May 2026
Agent replied · 23 May 2026
Thank you, Nenemon, for your wonderful review! We're thrilled to hear that Serap made your renting experience seamless. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you need any further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
GoogleMy husband and I will be home owners in 2 weeks and Paul has been super helpful along the way. From the first viewing to all the back and forth with the sellers, he handled every step of the process in the most professional manner. We totally recommend him , thank you Paul!
Andra · 26 August 2025
Agent replied · 2 September 2025
Thank you, Andra! We're thrilled to hear about your positive experience with Paul. Congratulations on your new home! Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes in your new home!
★★★★★ 5/5
GoogleGreat service received as soon as I walked into the office, Khush was friendly & professional throughout our interaction & I would highly recommend this office & its service to others.
HHH · 20 February 2026
Agent replied · 20 March 2026
Thank you, for your wonderful review! We're thrilled to hear about your positive experience with Khush. Your recommendation means a lot to us. We look forward to serving you again in the future.
★★★★★ 5/5
GoogleExcellent service from the Andrews team. Special thanks to Jon, Serap and Franklyn for all the support and for answering my numerous questions. The process was seamless. Great app service also
Fio · 20 February 2026
Agent replied · 20 March 2026
Thank you, Fio Fig, for your wonderful review! We're thrilled to hear about your positive experience with Jon, Serap, and Franklyn. Your feedback on our app service is greatly appreciated. We look forward to assisting you again in the future! Best wishes , Lisa
★★★★★ 5/5
GoogleSerap was my agent at Andrews. She was just amazing. Extremely informative, friendly and professional. Very good experience and honestly the best agent I have ever experienced.
Kim · 14 March 2026
Agent replied · 20 March 2026
Dear Kim Scott-Wilds,
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Serap. Your feedback is greatly appreciated and motivates us to continue providing exceptional service.
Best regards,
The Andrews Orpington Team
★★★★★ 5/5
GoogleSerap was very helpful, booked me in for an appointment quickly and also showed me round the property too. Answered any question I had.
Kelly · 20 February 2026
Agent replied · 20 March 2026
Thank you, Kelly, for your wonderful review! We're thrilled to hear that Serap provided you with excellent service. Your feedback is greatly appreciated, and we're glad you had a positive experience with us. If you need further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
GoogleSerap was a fantastic help during my flat viewing. She was professional, knowledgeable, and made the whole process easy. I ended up booking the flat. Highly recommend working with her.
V · 20 August 2026
★★★★★ 5/5
GoogleMy Husband and I have successfully rented our first home together. After a hurdle, Jon was very quickly able to advise and help us resolve, paperwork has been signed. Jon and Jamie were on hand when I called or Emailed, friendly and very supportive. This was our first experience with an agent, Jon didn’t disappoint.
Thank you Gentlemen, you’ve been amazing!
Toni · 29 December 2024
Agent replied · 12 January 2025
Hi Toni, thank you for your wonderful feedback! We're thrilled to hear that Jon and Jamie were able to assist you so effectively. It's great to know your first experience with us was positive. Congratulations on your new home! Best wishes , Lisa
★★★★★ 5/5
GoogleReally pleased with overall service. got the response of my enquiry quicker than expected. Jamie was very helpful with booking viewing dates and at my available time frame which I much appreciate it, got a reminder call and asked if I was okey with it. At the viewing we met with Jason, great fella, explained us everything regarding the property, gave us the tour providing all the information. It is my first time with Andrews and it ain’t going to be the last time for sure.
Many thanks for your service
Milan · 3 February 2024
Agent replied · 24 February 2024
Hi Milan, thanks for the review. Great to see Jamie and the team being so efficient in dealing with your initial enquiry and then helping you every step of the way. Looking forward to helping you again in the future. Thanks, Rhys
★★★★★ 5/5
GoogleI had a great experience working with Serap in finding my new property. She was very helpful from the very beginning, from viewing the property right through to finalising the contract. She is very diligent and excellent in her work and made the whole process very smooth!
Sandith · 22 July 2026
Agent replied · 22 August 2026
Thank you, Sandith, for your wonderful review! We're thrilled to hear about your positive experience with Serap. Your satisfaction is our priority, and we're glad she made the process smooth for you. We appreciate your feedback and look forward to assisting you in the future! Best wishes , Lisa
★★★★★ 5/5
GoogleMatthew Pratt (Matt) has been exceptional throughout my first property purchase. As a first-time buyer, the whole process can be very daunting, but from the beginning, Matt has been incredibly helpful and responsive. Acting as the middle person between the seller and buyer can sometimes be challenging, but Matt was brillaint- always friendly and prompt in answering queries. I really appreciate all that you have done, Matt. Thankyou.
Sabita · 25 July 2024
Agent replied · 24 August 2024
Hi Sabita, thank you so much for taking the time to leave us a review. It's amazing to see you've had such a great experience with us. We fully understand that purchasing a house can be daunting, especially so as a first time buyer. We know that Matt will really appreciate it. Thanks, Rhys
★★★★★ 5/5
GoogleSerap was amazing, so helpful, friendly and knowledgeable, and walked us through the whole renting processes really smoothly. She made it very stress-free!
Hannah · 10 January 2026
Agent replied · 17 January 2026
Hi Hannah,
Thank you so much for your wonderful review! We're thrilled to hear that Serap … More
★★★★★ 5/5
GoogleMatt was absolutely wonderful, funny, honest, and a genuinely great person to deal with.
Even though we didn’t go ahead with the property he showed us, he remained helpful and supportive throughout.
A real credit to the Andrews team!
Nadeem · 4 July 2025
Agent replied · 2 September 2025
Hi Nadeem, thank you for your kind words! We're thrilled to hear about your positive experience with Matt. Your feedback is greatly appreciated and will be shared with the team. If you need any further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
GoogleWe had a viewing with Serap, and she was excellent. She was friendly, professional, and very knowledgeable. She answered all of our questions and made the whole process smooth and enjoyable. We really appreciated her help and would highly recommend her. with Serap
Ezekiel · 22 July 2026
Agent replied · 22 August 2026
Thank you, Ezekiel, for your wonderful feedback! We're thrilled to hear that Serap provided you with such a positive experience. Your recommendation means a lot to us. If you need further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
GoogleSerap has been very helpful, really good a communicating and keeping us updated. Thank you
Daniel · 20 February 2026
Agent replied · 20 March 2026
Thank you, Daniel, for your kind words and perfect rating! We're thrilled to hear that Serap has been helpful and communicative. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you need any further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 1/5
GoogleTried to simply get viewing and was constantly put on hold or told they'd call me back, not once did I speak to anyone for more than 2 minutes before being told they'd "call me back". Never got a call back.
Alexander · 22 July 2026
Agent replied · 22 August 2026
We’re really sorry to hear you’re not satisfied with the service you have received. This falls below our expectations and we would like to understand more so we can resolve this for the future.
Please contact the Lettings Manager of this branch (Jonathan Claustres) at jclaustres@andrewsonline.co.uk so that he can conduct a full investigation into your concerns and respond to you in full.
★★★★★ 5/5
GoogleHighly recommended!! If you need to assistance with letting, look for Serap as she's wonderful! Very accommodating, quick to reply and she will definitely answer all your questions and make sure that you'll get the information needed.
Stephen · 15 August 2026
Agent replied · 22 August 2026
Thank you, Stephen, for your wonderful review! We're thrilled to hear about your positive experience with Serap. Your feedback is greatly appreciated, and we're here to assist you anytime.
★★★★★ 5/5
GoogleI had an amazing experience with Serap and the rest of the team at Andrews. They were very helpful and quick with sorting out all the paperwork. I had a great experience sorting out my tenancy with them.
Shivam · 22 July 2026
Agent replied · 22 August 2026
Thank you, Shivam, for your wonderful review! We're thrilled to hear about your positive experience with Serap and our team. Your satisfaction is our priority, and we're glad we could assist you efficiently. If you need any further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
GooglePaul has been absolutely the most helpful agent, suportive to any query, shown fast communication and always with friendly personality. I can truly recommend him as the reliable person.
Monika · 26 August 2025
Agent replied · 2 September 2025
Thank you, Monika, for your wonderful feedback! We're thrilled to hear about your positive experience with Paul. Your recommendation means a lot to us, and we're glad he could assist you so effectively. If you need any further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
GoogleJust completed my house sale, with excellent service from Khush and Paul. Got good advice throughout and, with me living abroad and the house empty, Khush very kindly went out of her way to set my heating for me in the winter, and it was …
David · 22 May 2026
Agent replied · 23 May 2026
Thank you, David, for your kind words and loyalty over the years. We're thrilled to hear about your positive experiences with Khush, Paul, Stephen, and Franklyn. Your recommendation means a lot to us, and we're grateful for your trust in our services. Best wishes , Lisa
★★★★★ 5/5
GoogleWe recently rented our home through Andrews Estate Agents in Orpington, and the service we received from Antony and Jonathan was outstanding. From the very beginning, they were professional and attentive to make the entire process as smooth as possible for me and my family. Thanks to their dedication and excellent customer service!
Jean · 15 October 2024
Agent replied · 22 October 2024
Thank you, Jean! We're really happy to hear that Antony and Jonathan provided outstanding service. Your kind words mean a lot to us. Best wishes in your new home, Jake
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
