Andrews Estate Agents Sidcup reviews

★★★★★ 1/5

Google

I rarely leave negative reviews, but my experience with Serap was extremely disappointing. From the initial viewing, I found Serap quite dismissive and unapproachable. I explained that I was facing a Section 21 notice and urgently needed to secure accommodation, so communication was particularly important. After viewing the property, I made an offer and was informed that the landlord would be happy to accept £1,650 per month instead of the advertised £1,700. I then asked Serap to liaise with my council, who were assisting with referencing and deposit arrangements. Despite numerous emails from both myself and the council, Serap failed to respond. The council also attempted to contact her by phone and received no response. I sent several follow-up emails requesting an update and heard nothing. I even contacted another department within the company to ask what was happening, yet nobody got back to me. What I find most unacceptable is that I was never informed that the property had been let agreed. After weeks of chasing for updates, I was simply ignored and left completely in the dark. I appreciate that properties can be let to other applicants, and I would have accepted that outcome. What I cannot accept is the complete lack of communication, professionalism, and basic courtesy shown throughout the process. Being ignored while facing the stress of potentially losing my home caused unnecessary anxiety and wasted valuable time that I could have spent pursuing other properties. Based on my experience, I would not recommend dealing with Serap.

Evie · 22 June 2026

★★★★★ 5/5

Google

Excellent experience working with SERAP OZKAYA. Navigating the letting process is usually a headache, but Serap was fantastic to deal with. She demonstrated a great deal of patience throughout the viewings and paperwork, keeping communication clear and prompt at all times. I really appreciate her hard work, dedication, and calm approach. A truly 5-star service.

Rahul · 1 August 2026

★★★★★ 5/5

Google

This was a tricky and very long sale. Paul was fantastic the whole way through. Keeping me updated with what was going on and next steps. I cannot thank Paul enough for going above and beyond to help me get the sale over the line. I would highly recommend Andrews and Paul for any house sales/purchases. Thank you once again for all your help.

Amy · 13 March 2026

★★★★★ 5/5

Google

We dealt with Ben Gordon on viewing rental housing. . I liked the fact that he knows what he is doing, knows the area in which he offers real estate for rent. Always in touch and ready to help in finding rental housing. We also want to express our gratitude for the fact that Ben can give good advice on rental issues. We cannot fail to note his professionalism and honesty. A competent employee who will accompany you and advise on all rental issues. Thank you Ben for your kindness. With best wishes Moniuk

Svitlana · 20 October 2025

★★★★★ 5/5

Google

I had an excellent experience with this office. Serap and Jon were professional, efficient, and extremely helpful throughout the entire process. They found me a great rental property and ensured everything was handled smoothly from start to finish. Their communication was clear and prompt, and they were always available to answer any questions. I truly appreciate their dedication and would highly recommend their services.

Donna · 6 March 2026

★★★★★ 5/5

Google

Absolutely chuffed with Serap and Jon at Andrew’s Property Group. They showed me a cracking property, helped me put in an offer which got accepted, and the referencing was sorted in less than a day. Serap kept me in the loop the whole time and made everything dead easy. Top service all round!

Sarah · 22 May 2026

★★★★★ 5/5

Google

I like to say thank you to Serap for your hard work in getting me and my family a property to rent it was becoming very stressful but she took all my stress , worries frustration away, she stepped in and made me fill at ease throughout the process.

Carla · 1 April 2026

★★★★★ 5/5

Google

I honestly can’t thank Serap enough for all the help she gave us while searching for a flat to rent. She was professional, friendly, and incredibly patient throughout the entire process. Nothing ever felt like too much trouble, and she …

Ricardo · 22 May 2026

★★★★★ 5/5

Google

I had an amazing experience with this letting agency! Serap Ozkaya and John were incredibly helpful from start to finish. Their professionalism, clear communication, and genuine care made the whole process smooth and stress-free. I couldn’t be happier with the service I received and would highly recommend them to anyone looking for a new home!

Muath · 20 December 2025

★★★★★ 5/5

Google

From start to finish Andrews estate agents were wonderful. The viewing with Serap was fantastic. She was very personable and professional at the same time. Ben was also a star. His demeanour of 'can do' and 'will do' - made the process less onerous. This is an agency worth recommending to anyone! Thank you

Enae · 20 December 2025

★★★★★ 5/5

Google

I highly recommend Serap Ozkaya she’s a fantastic lettings consultant. If you’re looking for rental properties, she’s definitely the best person to deal with. Professional, helpful, and makes the whole process smooth and stress-free.

Engin · 22 May 2026

★★★★★ 5/5

Google

Attentive polite and reassuring that's the tone of the polite member of Andrews staff who rang to confirm a viewing Serap Ozkaya was the lady who dealt with my Lettings enquiry from day one. Very professional and answered all my questions hats off to the Andrews Team 5 star

Chris · 20 January 2026

★★★★★ 5/5

Google

I had a great experience working with Serap to organise an apartment for rent. She was very calm, patient, and understanding throughout the whole process. She took the time to explain everything clearly and was always happy to answer my questions. Her professionalism and friendly attitude made the experience much less stressful. I really appreciate all her help and would highly recommend her to anyone looking for excellent service.

Aniket · 22 July 2026

★★★★★ 5/5

Google

Fantastic experience with Andrews and special mention to Paul and Khush who were both extremely helpful during our sale and purchase and always on hand when we needed them! Cannot recommend highly enough, 5 stars!

Leigh · 8 April 2026

★★★★★ 4/5

Google

I had a really good experience dealing with Serap. She was very friendly, helpful and easy to communicate with. She took the time to explain things properly and was always happy to help whenever I had a question. I really appreciated her patience and support throughout the process. Thank you, Serap, for making everything so much easier for me. I would definitely recommend her.

HABEEBA · 20 August 2026

★★★★★ 5/5

Google

Great service from start to finish. Khush was professional, reliable, and easy to deal with. Made the whole buying process smooth and stress-free. Highly recommend!

Vitalii · 22 May 2026

★★★★★ 5/5

Google

We have recently completed on a house purchase and Khush from Andrews was managing our purchase/our vendor’s sale. Khush is an absolute delight to deal with and could not have been more helpful throughout the process. Thanks to Khush’s …

Callum · 22 January 2026

★★★★★ 5/5

Google

My husband and I will be home owners in 2 weeks and Paul has been super helpful along the way. From the first viewing to all the back and forth with the sellers, he handled every step of the process in the most professional manner. We totally recommend him , thank you Paul!

Andra · 20 September 2025

★★★★★ 5/5

Google

Serap was extremely friendly and helpful with guiding me through the process of renting. She made what felt like a complex process seem effortless

Nenemon · 22 May 2026

★★★★★ 5/5

Google

Excellent service from the Andrews team. Special thanks to Jon, Serap and Franklyn for all the support and for answering my numerous questions. The process was seamless. Great app service also

Fio · 20 February 2026

★★★★★ 5/5

Google

Great service received as soon as I walked into the office, Khush was friendly & professional throughout our interaction & I would highly recommend this office & its service to others.

HHH · 20 February 2026

★★★★★ 4/5

Google

Working with Andrews Real Estate agents was overall pleasant and easy. The agents were friendly and helpful. I used this agency to secure a property for rent. All my questions were answered in a timely manner. Although it felt like the level of engagement dropped after the rent was finalised. As the property I am renting will be managed by Andrews, rather than a private landlord, I expect to establish a good relationship going forward.

Svetlana · 22 March 2026

★★★★★ 5/5

Google

Serap was my agent at Andrews. She was just amazing. Extremely informative, friendly and professional. Very good experience and honestly the best agent I have ever experienced.

Kim · 14 March 2026

★★★★★ 1/5

Google

I had a viewing booked with Khush Mahmood, but unfortunately I was kept waiting and no one came to show me the property. I also tried calling the office, but the experience there was just as disappointing. Very poor communication and lack of professionalism. I won’t be booking any future appointments with them. I added the appointment confirmation just to show your lie. Now please stop calling me and delete my details from your record

Geet · 6 March 2026