Redrow estate agents in Ellesmere Port, Woodford, Derby and 53 more

★★★★★ 1/5

Google

We recently had a deeply disappointing experience at this Redrow development, which ultimately led us to take our business elsewhere. From the moment we arrived for our scheduled appointment, after travelling nearly an hour, the salesperson’s attitude was discourteous and unprofessional. Her first remark upon seeing us was, *“You are not what I was expecting,”* followed by, *“Would you like any financial advice?”* It was immediately apparent that she had made assumptions about us based on our age, likely due to the fact we were enquiring about a property at nearly £500,000. We were then left waiting for around 20 minutes before she acknowledged us again, and even then, the assistance provided was brief and unhelpful. Given Redrow’s strong reputation for high-quality homes, we expected a far better level of customer service. This interaction suggested that the sales experience is not treated as a priority, at least not by the salesperson we dealt with. To the salesperson working on Sunday, 23rd November 2025: judging customers based on appearance is not only unprofessional but counterproductive. You may find your sales performance improves significantly by offering all visitors the same courtesy and respect. We also never received the follow-up information we were promised regarding a property due for release in 2026. We were told the “systems were down,” yet no effort was made to provide the details afterward. While we remain open to purchasing a Redrow home in the future, we hope the company addresses this issue seriously. Prospective buyers should not be met with poor attitude, assumptions, and a lack of basic customer service. I hope that any other younger buyers don’t meet the same experience we had.

Joshua · 16 December 2025 · Redrow Liverpool (Lower Road)

★★★★★ 5/5

Google

Rachael at Tabley Park is so helpful and kind to deal with. Unfortunately we have decided not to proceed at the moment with the purchase but that isn’t to say I won’t come back to her in the future. Ann is also very nice and I would have no hesitation in recommending these two ladies.

Pam · 16 December 2025 · Redrow Knutsford

★★★★★ 5/5

Google

Lovely new homes, good spec,

Nathan · 16 December 2025 · Redrow Ashford

★★★★★ 5/5

Google

Had a wonderful experience purchasing my property from Redrow. Yasmin and Sarah have been fantastic throughout the entire process, always approachable, supportive, and incredibly helpful.

Dee · 16 December 2025 · Redrow Stevenage

★★★★★ 5/5

Google

Rating only, no written review.

Florian · 16 December 2025 · Redrow Hertfordshire

★★★★★ 5/5

Google

Rating only, no written review.

Mark · 16 December 2025 · Redrow Hartford

★★★★★ 1/5

Google

I love the property but don't expect Redrow to help you any after they have your money. I did have several minor repairs carried out in the first year but after their warranty period you are stopped from reporting any issue on their portal and they don't want to know you. I have a design issue that the EV charging point which is 4 mtrs down the side of the house and the drive is at the front meaning the standard lead of 5 mtrs is not long enough to charge my car, not even reach the drive ??? I have reported this to customer services and the response I got is buy yourself a longer lead??? Not the 5* customer service they claim or strive for, they didn't even visit to see the issue I have.

Alan · 16 December 2025 · Redrow Chesire

★★★★★ 4/5

Google

Good site management

Davies · 16 December 2025 · Redrow Cardiff (Heol Rufus)

★★★★★ 5/5

Google

Rating only, no written review.

Adrian · 15 December 2025 · Redrow Swanscombe

★★★★★ 4/5

Google

Rating only, no written review.

Paul · 4 December 2025 · Redrow Daresbury

★★★★★ 2/5

Google

Just been to visit my granddaughter at Bareham road. Spent 20 minutes driving round because there is no road sign! Doesn’t show on google map or satnav….lucky to find a person who knew the location….

Michael · 29 November 2025 · Redrow Witham

★★★★★ 5/5

Google

Rating only, no written review.

Joe · 28 November 2025 · Redrow Carerphilly

★★★★★ 5/5

Google

Rating only, no written review.

Tahir · 25 November 2025 · Redrow Ellesmere Port

★★★★★ 5/5

Google

Really great company , they deliver what is promised and the after sales is just as reliable, we’re very happy with our new home

Carl · 25 November 2025 · Redrow Ellesmere Port

★★★★★ 5/5

Google

Rating only, no written review.

Kev · 25 November 2025 · Redrow Maidstone

★★★★★ 5/5

Google

Rating only, no written review.

Sarah · 21 November 2025 · Redrow NEWPORT

★★★★★ 5/5

Google

Rating only, no written review.

Wojciech · 19 November 2025 · Redrow NEWPORT

★★★★★ 1/5

Google

I visited the site to ask about the new homes, but the experience was extremely unpleasant. The representative spoke to us in a rude and condescending tone, as if we were uneducated or didn’t belong there. She kept overexplaining simple terms and using a patronizing attitude that made us feel uncomfortable and judged. It also came across as racially biased as though she assumed we wouldn’t understand or couldn’t afford the homes based on how we looked. This kind of behavior is unacceptable, especially in a professional setting where people are simply trying to make an enquiry.

Tans · 16 November 2025 · Redrow Ashford

★★★★★ 5/5

Google

Rating only, no written review.

Kev · 16 November 2025 · Redrow Ashford

★★★★★ 5/5

Google

Rating only, no written review.

Felix · 15 November 2025 · Redrow Swanscombe

★★★★★ 4/5

Google

Rating only, no written review.

Marius · 9 November 2025 · Redrow Cambridge

★★★★★ 1/5

Google

We had a very disappointing and stressful experience with the Redrow sales office. There was constant pressure from the team to speed up the process, even though many of the delays were completely beyond our control. The communication often felt pushy and unpleasant, and it made the whole process unnecessarily stressful. The final straw was when we had a scheduled appointment to view the house we had already placed a deposit on, and no one showed up. There was no call, no message, no email, nothing to say the meeting was cancelled or rescheduled. We waited, tried to contact the office multiple times, but no one answered. That complete lack of professionalism and respect for our time made our decision easy we walked away and decided not to buy a Redrow home. I can’t comment on the quality of their houses, but the customer service we received was absolutely terrible.

Daria · 2 November 2025 · Redrow Hugglescote

★★★★★ 4/5

Google

Rating only, no written review.

Archie · 26 October 2025 · Redrow Liverpool (Greensbridge Lane)

★★★★★ 5/5

Google

Rating only, no written review.

Leonardo · 22 October 2025 · Redrow Hertfordshire