5/5
Rating only, no written review.
Agent replied · 11 June 2024
Hey Johann, we really appreciate your positive review! Thanks, Emma 😊 …

Trusted Agent profile
★★★★★
2,204 reviews across 64 offices and 2 platforms
Redrow has 64 offices, in Ellesmere Port, Woodford, Derby (two offices), Royston, Exeter (two offices), Hartford, Hertfordshire, Maidstone, Cardiff (four offices), Telford, Ely, Banbury, Nuneaton, Nantwich, Swindon, Witham, Carerphilly, Stonehouse (two offices), Silver End, Hugglescote, Penyffordd, Rugby, Yapton, Shaftesbury, Leicester, Amington, Cambridge, Chesire, Knutsford, Cottenham, Daresbury, Staffs, Stotfold, Haverhill, Stevenage, Ashford, Liverpool (two offices), Lowton, Rotherham, Littlehampton, Hersden, Sawston, Berkeley, Ingatestone, Swanscombe, Etwall, Stratford-upon-Avon, Worcester, East Hoathly, NEWPORT, Redditch, Wakefield, Tiverton, Basildon (two offices), Burscough and Okehampton. Together they have 2,204 reviews on two platforms, rated 4.2 out of 5 overall.
Redrow's 64 offices, most reviewed first. Each has its own page.
Showing 2,195 reviews on Google only. Show every review
5/5
Rating only, no written review.
Hey Johann, we really appreciate your positive review! Thanks, Emma 😊 …
5/5
Rating only, no written review.
Hi Andrew Payne, thanks so much for the rating!�
5/5
Miss donna is very nice
Hey Jie Gao, thank you for your kind words and this wonderful review! I'll pass your comments along to Donna; I'm sure she’ll be thrilled. Many thanks, Emma
5/5
Beautiful new estate. Own park/walk under construction xx
Hi Janine, thank you for taking the time to leave such a lovely review. I’m glad you liked it. Thanks Elizabeth
3/5
Very welcoming staff but house not quite right for us.
Hi Rachael, thank you for your lovely comment about our staff. Sorry we couldn’t help you in your new home search. Best wishes Elizabeth
5/5
Donna and her male colleague were very welcoming and helpful on our visit yesterday. Thank you.
Hi Julie, thank you for your kind review. I'll be happy to pass along your comments to the team here at All Saints Gardens! Please don't hesitate to get in touch if there is anything we can help with. Thanks, Emma
5/5
Excellent service. Lovely development and Donna is very knowledgeable and extremely helpful.
Hi Joan, thank you so much for your lovely review. We're so pleased that Donna has been so helpful :) Thanks Elizabeth
2/5
Redrow company not trust worthy. Take my advice and ask for private companies to do inside your house properly. One example , we paid 650£ for a small garden for turf which was done end of last year, the ground was not levelled and more potholes appears in garden by now also the turf start dying after 3month while raining everyday so it wasn't due to lack of water but due to the fact it wasn't a good quality turf, we cut the turf in April because some part grown high and some part was bald, the baldness is more visible since we cut it. When we reported it says it's not covered by warranty. I clearly told them when they were doing the job make sure the ground is levelled but obviously no body listen thats why we have more and more potholes. I won't trust redrow or it's subcontractors they doing terrible job for you and they don't care. Take my advice, do everything yourself privately and no hassle. Also Redrow asking for feedback immediately as you move in , obviously due to excitement of moving to new house most people give 4-5* but if redrow ask me now I won't give even 2*. Very disappointed with redrow.
Hi, I'm sorry to read that your recent experience with us has left you feeling this way. We'd like to discuss this further. Please could you get in touch with us by calling 029 2060 9434 so we can work towards a resolution? Many thanks, Danielle Richards
4/5
Rating only, no written review.
Hi Anthony Fajeyisan, thanks so much for the rating!�
1/5
Location wasn’t what I classed as Lisvane. Didn’t like the townhouses being built there either I think they spoilt the overall feel of the development.
Hi Julie, it's disappointing to read you feel this way. Our Plas Ty Draw development falls within the Lisvane location and as explained by our Sales Consultant at your appointment will join up to central Lisvane where our Churchlands development is located. I understand that you were directed to this development following your visit. In relation to the townhouses on the development, this is a planning requirement. The range of properties on our development ensures there is a home to suit everyone's needs. If you would like any information on any of our other developments please do not hesitate to get in touch. Regard,s Danielle
5/5
We were very Impressed with our arranged visit on Saturday so much so that we followed it up with a visit to Newport to view the Welwyn. we loved it but are now aware of the extras such as kitchen floor tiles add significantly to the price of the basic property. We love the open plan kitchen dining living area way of living. We now have to wait patiently for the next phase.
Hi Lynda, thank you for your kind review; we are happy to pass along your comments to the team here at Redrow - Plas Ty Draw, Lisvane. We look forward to your journey with us when the plot you want is released. Many thanks, Andrew Williams Area Sales Manager.
3/5
I visited the development with my family to see a property that we are potentially buying, Rob was super helpful and friendly and he took the time to explain us everything including the process when selling our first property and buying a 2nd one. The day after we visited the office in Nantwich I emailed them with our comments and questions and I received an email back from “Simon” answering only part of my questions, but what shocked me was the attitude of this person, basically saying that they got buyers for the plot and asked me to not consider that one anymore and he didn’t provide any further information related to the other plot available. At the end of the email he asked me “with all due respect” to go with another builder with lower quality, standards and finish because is going to be a “better option” for me. Honestly, I couldn’t believe what I was reading, that’s not the answer you expect from a seller or from customer service. Redrow, this seller person is not someone that represents your brand and company. And I will make sure that when buying the house, I’m in contact with any other person that will make my experience smoother and treating me with respect, as at the end, buying a house is not like buying a pair of shoes.
Hi Carmelina, thank you for your comments for our sales consultant Rob which we will pass on. We are sorry to read your comments with regards to the email you received and the Area Sales Manager Chris Edwards will call you in the coming days to discuss further. Many thanks, Hannah
5/5
Carol and Simon are an absolute pleasure to deal with. I cannot recommend their professional approach and attention to detail enough. They are both friendly and nothing is too much trouble. Having had unpleasant experiences with other developers on the estate it was refreshing to be greeted so warmly. Thank you both. We are looking forward to our new home.
Hi Michelle, thank you so much for taking the time to leave us such a positive review. I will be sure to pass your feedback on to both Carol and Simon, they will be delighted. Please don't hesitate to get in touch if there is anything else we can help with. Thanks, Jenny
5/5
Firstly I would like to thank and recommend Simon the sales consultant. He was extremely knowledgeable about the property answering any questions that I had. He ensured the experience I received was exciting as it should be looking to buy a house in comparison to some other developments on Kingsbourne. The Redrow show homes were decorated in an extremely modern and appealing design which enhanced the well thought through layout of the properties. Again making them more appealing than other developments on the site.
Good morning David, thank you so much for taking the time to leave us such a positive review. We will be sure to pass your lovely comments on to Simon also, he will be thrilled. Many thanks, Jenny
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Totally at ease with Olivia, who could not have been more helpful.
Hey Chris, thanks for taking the time out to leave us such a good review. It's great to read things like this. I'll pass your comments along to Olivia; I'm sure she'll be thrilled. Many thanks, Angela
5/5
Friendly lovely place to live. Stunning homes built by Redrow
Hi Angela, it's great to hear you had such a positive experience at Redrow - Water's Reach, Hartford. We look forward to your next visit! Take care!
5/5
Having purchased two previous Redrow homes which I have loved I am so excited that they have this new development. Each move has been a step up for me. The Sales people are lovely and no matter which development I have purchased on they are incredibly helpful leading up to my move and after completion. I cannot wait to move into my next new home.
5/5
Really happy with our new home! The build quality is excellent, all Redrow staff have been extremely helpful throughout the buying / after sale process.
Hi Paul, we're glad you had such a wonderful experience with us! Please don't hesitate to get in touch if there is anything we can help with. Wishing you all the best in your new home, Emma
5/5
Redrow are in the top ten nation builders. No 7 last time I looked. They deserve better recognition. Their houses are as good, if not better, than the top 3 in the UK. Underrated. The staff culture is spot on. Customer service is as good as the rest.
Hey Jason, thanks for taking the time out to leave us such a good review. It's great to read things like this. Best wishes, Emma
1/5
Incredibly dishonest people. Promised to mark out the plots of the garden - didn't even request access, yet alone get the plots marked out and we had to guess the codes to the padlocks (0000) with Julia to view the property. I was told on the day I reserved my house that the roof was on (including tiles) and the house was watertight including windows and doors. It turns out none of this was true and even now, weeks later, it still isn't true. They convince you to sign up through entirely dishonest updates about progress. When I called them out on this, they claimed that the online updates should be ignored and I should only trust phone updates. They stupidly said this in a saved voicemail. They admitted they make up updates on the my redrow platform and then give the real update after by phone (where there's no documentation). They arranged for me to come and choose kitchen colours on a Thursday. On the Wednesday I received a message saying the office is closed on Thursday so they won't meet me. They told me I had a week to choose kitchen choices. The next morning, Lucinda then emailed saying I had to decide within the next day. When I queried this she admitted she wasn't being honest and I still had a week. Julia promised to send across the current estimated completion date. Nearly a week later she still hadn't. When I chased Emily Mckinnell, the area sales manager based in Salisbury regional office, she aggressively insulted me and refused to provide an estimated completion date. She was incredibly rude and insulting and has now been reported to redrow. She is the reason I withdrew from my purchase as she was that hostile in her correspondence. I've never seen such a hostile message when purchasing anything, let alone a house for nearly half a million! Julia had also promised to email me colour options. I had to chase a week later and again the rude, aggressive Emily responded having a go at me for chasing. Chasing something which redrow had promised to send the same day a week earlier. They're a hostile and rather rude company at times. The way they changed from helpful to aggressive, intimidating and hostile after I reserved my property is genuinely shocking. A truly poor way to treat customers
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5/5
Spoke with Vicky who was very helpful, and emailed me with some further details. Got a really good feeling from this site. Really love the house styles of Redrow, and learned they have many options choosable depending on the build stage of your house. The standard finishes are excellent anyway.
Hi Gavin, thank you for the great review and feedback. It sounds like you had a very positive visit to Hugglescote Grange; if you require any further information or would like to book a return visit, please don't hesitate to call us on 01530 614984. Have a great day, Ryan
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Ellesmere Port has the most, with 130 reviews rated 4.0 out of 5, followed by Woodford with 106.
The 64 Redrow offices, by town: