Trusted Agent profile
★★★★★
2,202 reviews across 64 offices and 2 platforms
Redrow has 64 offices, in Ellesmere Port, Woodford, Derby (two offices), Royston, Exeter (two offices), Hartford, Hertfordshire, Maidstone, Cardiff (four offices), Telford, Ely, Banbury, Nuneaton, Nantwich, Witham, Swindon, Carerphilly, Stonehouse (two offices), Silver End, Hugglescote, Rugby, Yapton, Penyffordd, Shaftesbury, Leicester, Amington, Cambridge, Chesire, Knutsford, Cottenham, Daresbury, Staffs, Stotfold, Haverhill, Stevenage, Ashford, Liverpool (two offices), Lowton, Rotherham, Littlehampton, Hersden, Sawston, Berkeley, Ingatestone, Swanscombe, Etwall, Stratford-upon-Avon, Worcester, East Hoathly, NEWPORT, Redditch, Wakefield, Tiverton, Basildon (two offices), Burscough and Okehampton. Together they have 2,202 reviews on two platforms, rated 4.2 out of 5 overall.
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Redrow's 64 offices, most reviewed first. Each has its own page.
Showing 2,193 reviews on Google only. Show every review
5/5
GoogleLisa showed us around and was amazing. She helped us with all our questions and made sure we saw a couple of different houses so we could find the right one for us.
Good evening, William. We are pleased to hear Lisa was a great help. Thank you for taking the time to leave us a review, we really appreciate it. Kind wishes, Isla.
5/5
GoogleRating only, no written review.
1/5
GoogleHouses were nice in a good location. Staff however, were very rude and quite unpleasant. Despite us looking for potentially 2 houses for ourselves and mother in law, made to feel inferior and as though we would be unable to afford properties there despite having a substantial budget. Would rather spend our money elsewhere.
Hi Lauren, We’re sorry to hear about your experience and that you were made to feel this way, that’s certainly not the level of service we expect and it’s disappointing to read. We’d like to look into this further. Please do email us at TMW-BDWReviews@accenture.com with your full address and contact details, and we shall raise this with the relevant team to contact you directly. Kind wishes, Anna from the Redrow team.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
3/5
GoogleGreat looking houses but too expensive for us. No public transport within easy reach.
Good morning, John. Thank you for taking the time to leave us a review and we are sorry to hear of your experience. Kind regards, Isla.
5/5
GoogleThe sales team here were great from beginning to end. Jesse was a great help with his honest advice as buying a new build off plan was a first for us! After sales support has also been great so far and we’re really happy with our Oxford! The estate is still developing and it’s great seeing it grow with some great neighbours!
Good evening, Kamran. Thank you for taking the time to leave us a review. We are pleased to hear how Jesse and the team have given such great help and support to you during this time. We wish you may happy years in your new home. Kind regards, Grace.
1/5
GoogleDisgusting company, trespassed on my land next door and have installed a combined sewer overflow polluting the river last year without any planning permission or permission from me the landowner. It makes all house warranties void as there is no valid sewer, DON'T BUY THEM
Good evening Rita, Thank you for taking the time to leave us a review. So I can help you with this, please do email us at TMW-BDWReviews@accenture.com with your full address and contact details. Once received, we shall raise your concerns with the relevant team who will contact you directly. Kind regards, Ros
1/5
GoogleHorrendously overpriced! They’ve really got it wrong on this one IMO. Close to motorways and main roads. Nearly a million pound for a 4 bedroom house (new build, which comes with own issues). And there is a sizeable social housing part of the development. No chance I’d pay a million pound to live next to that. No wonder they’re struggling to shift these. Crazy and greedy in my opinion. Cheaper to look for a quality build in the heart of Knutsford.
Good morning. Thank you for taking the time to leave us a review. Please do email us at TMW-BDWReviews@accenture.com with your full address and contact details, if you would like us to raise these issues with the relevant team. Kind regards, Isla.
5/5
GoogleUpdate : 2026 It has been close to a year since moving into.. Redrow has not disappointed, Vicky and felicity have both shown what it takes to pull through and deliver despite challenges faced. Lucky to have them as the customer care team! Update: 2025 After care isn’t the best and lack of communication .. hence the 3 star rating Update: 20/07 So we have decided to purchase at this development and the process was overall smooth and a comfortable one. Julie and Caron has been very supportive and most importantly kind to us. They answered all our silly questions and were patient when we were making several discussion. I can’t wait for the next chapter when we move it. ****** Very beautiful house - layout is good ! Redrow houses are amazing :) Jill is such a sweetheart, so kind, patient and helpful.. no pressure and very professional!
Good afternoon, Joel. Thank you for taking the time to leave us a review. We are pleased to hear, that despite a few challenges along the way, you are happy in your new home. Happy New Year. Kind wishes, Isla.
5/5
GoogleNew village, clean and very well kept
Good evening, Carlo. Thank you for taking the time to leave us a review, we really appreciate it. Kind wishes, Isla.
3/5
GoogleWork related, but I wouldn't buy a new build, no privacy, no garden as such, and thrown up boxes
Hi James, Thank you for taking the time to share your view. We understand that new homes aren’t for everyone, and we appreciate your honesty. At Redrow, we aim to design homes and communities that balance modern living with green spaces, thoughtful layouts and a strong sense of place, but we recognise that individual preferences and priorities differ. Kind wishes, Anna from the Redrow team.
5/5
GoogleRating only, no written review.
3/5
GoogleNice and quiet
Good afternoon, Qadeer. Thank you for taking the time to leave us a review. Kind regards, Isla.
1/5
GoogleRating only, no written review.
5/5
GoogleWe have been interested in one of the properties for a while and each time we’ve dealt with the Blossoms development they’ve been helpful and polite-even when I’ve asked millions of questions! Big thanks to Georgia who took a great deal of time and care with our enquiries, giving us the confidence to take the next step. We felt they were transparent and realistic with us and there has been no pressure on us. We now hope everything aligns and we get the plot we want. We know if we don’t get it, it certainly isn’t down to the fantastic customer service but external factors.
Good evening, Lucy. We are so pleased to hear that you have found the team helpful. Thank you for taking the time to leave a review. We hope everything works out for you. Kind wishes, Isla.
4/5
GoogleGood
Hi Sumit, Thank you for your review.. Kind wishes, Anna from the Redrow team.
1/5
GoogleVery poor customer service. They made false promises to get the sale done, and once it was completed, no one responded unless we kept calling. I wouldn’t recommend them.
Good evening. Thank you for taking the time to leave us a review and we are sorry to hear of your experience. Please do email us at TMW-BDWReviews@accenture.com with your full address and contact details, and we shall raise this with the relevant team to contact you directly. Kind regards, Sammy
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleVery unpleasant and time-wasting experience with Redrow, The Hoplands. After some negotiations we agreed on a deal for one of their on sale houses and since then you literally don't receive any updates about anything unless you chase it up yourself even if you wait for 2-3 days for a response on simple queries, and they keep justifying that when you call again by saying: "Sorry, I thought my colleague has updated you" or "we were planning to call you"! All of that is in addition to keeping promising that they are getting the deal sheet ready and they never did, justifying that by waiting for the managers to authorise! Then came the deal-breaker point when they eventually mentioned that this property won't be eligible for key worker scheme despite our detailed initial talks about this scheme in particular and they clearly mentioned that they can only apply the scheme for only one of the buying partners not the 2 of us, which I totally aware of but later on, probably received a better deal than ours from someone else, they decided to change their mind, mentioning that they can't apply it to this particular property after driving for an hour to their place to go through the items on deal sheet together before issuing it! Very disappointed about cancelling the negotiations with more professional and customer-oriented developers, choosing Redrow instead, that simply and very obviously didn't even care, mentioning that all what they can do is to apologise! Never again Redrow! UPDATE 23/12/25: So our guess was correct that they were trying to dismiss us for a better deal that they probably received after accepting our offer as they removed the house from their website Just next morning after breaking the deal with us, which doesn't mean anything but only that everything was already prepared to cancel the deal with us by all means!
Good evening, Kiro. Thank you for taking the time to leave us a review and we are sorry to hear of your experience. Please do email us at TMW-BDWReviews@accenture.com with your full address and contact details, and we shall raise this with the relevant team to contact you directly. Kind regards, Isla.
1/5
GoogleWe have no words to describe the frustration about our valuable time that was wasted by them over 2 weeks, keeping no promises and caring about nothing but only their own benefit even if at the expense of making every effort to break already agreed deals with their customers.
Good evening Mira. Thank you for taking the time to leave us a review and we are sorry to hear of your experience. Please do email us at TMW-BDWReviews@accenture.com with your full address and contact details, and we shall raise this with the relevant team to contact you directly. Kind regards, Sammy
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ellesmere Port has the most, with 130 reviews rated 4.0 out of 5, followed by Woodford with 106.
The 64 Redrow offices, by town:
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