Trusted Agent profile
★★★★★
2,203 reviews across 64 offices and 2 platforms
Redrow has 64 offices, in Ellesmere Port, Woodford, Derby (two offices), Royston, Exeter (two offices), Hartford, Hertfordshire, Maidstone, Cardiff (four offices), Telford, Ely, Banbury, Nuneaton, Nantwich, Swindon, Witham, Carerphilly, Stonehouse (two offices), Silver End, Hugglescote, Rugby, Yapton, Penyffordd, Shaftesbury, Leicester, Amington, Cambridge, Chesire, Knutsford, Cottenham, Daresbury, Staffs, Stotfold, Haverhill, Stevenage, Ashford, Liverpool (two offices), Lowton, Rotherham, Littlehampton, Hersden, Sawston, Berkeley, Ingatestone, Swanscombe, Etwall, Stratford-upon-Avon, Worcester, East Hoathly, NEWPORT, Redditch, Wakefield, Tiverton, Basildon (two offices), Burscough and Okehampton. Together they have 2,203 reviews on two platforms, rated 4.2 out of 5 overall.
Redrow's 64 offices, most reviewed first. Each has its own page.
Showing 2,194 reviews on Google only. Show every review
1/5
GoogleWow. Michelle is super unfriendly and not a great introduction to buying a Redrow home. No thank you.
Good morning, I am sorry to hear that your experience left you feeling this way. If you could please get in touch with me on 02920 549103 so that we can discuss further and if I can give you any information regarding the development. Many thanks Danielle.
5/5
GoogleRating only, no written review.
4/5
GoogleGreT place , lovely, staff and food. Thank, you. Norman. Blackpool.
Good morning Sally, thank you for your great review. Best wishes, Scarlett
3/5
GoogleRating only, no written review.
Hi Kev, thank you for rating us. I'd like to discuss this further. Please could you get in touch with us by calling 01788 851579 so we can pick up in some more detail? Many thanks, Michelle
5/5
GoogleRating only, no written review.
Hi Caroline, many thanks for your review!
5/5
GoogleRating only, no written review.
2/5
GoogleVery mixed experience at the Nook. Jackie was fantastic through our reservation and choices - couldn’t rate her more highly. We had to cancel our reservation which is when the problems started. Redrow didn’t abide by the terms of the contract regarding partial refunds and wouldn’t return calls I made to the regional office. I initiated legal action against Redrow homes and we had our money back a week later. Received no communication from anyone in the management team following an awful experience with the company. Very poor in my view and I would advice caution to other prospective buyers.
Good afternoon Ian, we sincerely acknowledge and apologize for the length of this process. It’s unfortunate that, aside from the refund issue, your experience was otherwise fantastic. We truly appreciate your patience and understanding. Please don’t hesitate to reach out if there’s anything else we can assist you with. Best wishes, Jade
4/5
GoogleRating only, no written review.
Thanks John Bowler
4/5
GoogleMy family and I completed on and moved into our new home over eighteen months ago, so now feels like a good time to leave a complete and fair review. We found the onsite Sales Team to be knowledgeable and very helpful, a special thank you to Lisa and Nigel! Similarly, the Site Team were helpful in resolving some of the initial minor snags we reported. However, many snags were not completed in a timely manner. We believe that the design and layout of the house has been well thought through and, although we’re not experts, we feel the materials used are of a very good standard. Unfortunately, promises made during our “Hard Hat Visit” and subsequently by the Customer Services Team have not been kept. The outside areas are particularly disappointing; seemingly not enough topsoil was put down before our turf was installed and our driveway is very uneven, with a significant camber (even though it was explained to us at our “Hard Hat Visit” that this would be levelled out). Our fence and therefore, boundaries were also installed incorrectly and needed to be adjusted following us moving in. We’ve often found it frustrating and challenging to elicit even an initial response from the Customer Services Team, whether the snags we’ve identified have been reported directly or through MyRedrow. In totality, we don’t believe that we’ve raised many snags but in almost all instances we’ve had to send multiple chasers to receive an initial response and, sadly, what is promised in response has often not been fulfilled on time or at all. We’ve had to accept that some of the snags we’ve reported will not be resolved. We’ve had to report one issue as an “emergency”, with water leaking internally, and even this didn’t receive a response within the promised timeframe.
Good morning James, we appreciate you bringing this to our attention and we understand your frustration regarding the issues you are experiencing. If you have already spoken to the division about your concerns and wish to escalate to our Formal Stage 1 complaint stage, the quickest and easiest way to do this is on our website at www.redrow.co.uk/customer-support. Here you will be able to read our full Complaint Policy and submit your concerns to us. Please select the ‘Have a Complaint’ tab and provide all of the details requested including how you would like us to respond to you. You will receive an acknowledgement email with a complaint reference number; we will review your concerns and be in touch within 5 working days with our onward plan. Many thanks, Lewis
5/5
GoogleProfessional, informative, and very helpful, friendly staff.
Hi Thanks for sharing your thoughts on your recent visit to the development regarding the sales team - we will share your feedback accordingly Thanks from all the team at Redrow Yorkshire
4/5
GoogleLovely to walk the dog
Good afternoon Elizabeth, thank you for your kind comment. Best wishes, Julie
5/5
GoogleNice houses to buy or rent
Thanks for the review Helen!
5/5
GoogleWe met with Abby who, like all the people there was really helpful. Everything was made clear and insightful , all our questions were answered and the tone of our meeting really very pleasant. Our questions covered house design to the development design and we came away with good guidance on our next steps to buy there. Fabulous experience and all thanks to Abby.
Hi Graham, thank you so much for leaving this wonderful review! We're so glad you had a great experience at our Round Hill Gardens development and we will be sure to hand this feedback over to Abby who is much valued member of the team there. We hope to see you back there soon and wish you all the best on your Redrow journey. Many thanks, April
5/5
GoogleRating only, no written review.
Hi Hari Rajan, thanks for your 5 star review. We appreciate your feedback. Best wishes, Ellice.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thanks for the 5* review!
5/5
GoogleRating only, no written review.
Thanks for the great review Oliver. Have a good day. Best wishes, Dawn
5/5
GoogleRating only, no written review.
Good morning Ian, thanks for your positive review.
5/5
GoogleIncredibly friendly and efficient staff.
Good morning Michael, thanks for your review. if you need anymore information please don't hesitate to contact us, Best wishes, Michelle
5/5
GoogleRating only, no written review.
Thanks for the review Anna Lebedynska
5/5
GoogleVery helpful employees, great office setup that allows to see the development on a big , interactive screen.
Hi J, thanks for the great review! We're so pleased you are happy with the service you received. Best wishes, Michelle
4/5
GoogleRating only, no written review.
Hey there Annette, thanks so much for sharing!
5/5
GoogleTarun O’Leary at Heritage Fields has been a dream to deal with. Words don’t do justice for how professional, knowledgable and above all, how kind this lady is! Tarun, I can’t thank you enough for all of your hard work, you are a huge asset to Redrow. 5 stars!!
Hi Grace, thank you for your kind words, I will pass these on to Tarun- I'm sure she will be delighted! if there is anything else we can help with, do give us a shout. Kind regards, Lauren
5/5
GoogleAbsolutely fantastic service from Redrow. Quality houses and very professional work from sales to build. Cannot fault my experience and Redrow should be very proud to have the fantastic Mel and Mel working for them. They have been wonderful and I highly recommend.
Good afternoon Mr Wayno, thank you so much for leaving this wonderful review! We are so happy to hear of your experience at our Daresbury Garden Village development and we will be sure to pass on this feedback to both Mel's. We wish you all the best in your new Redrow home. Many thanks, April
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Ellesmere Port has the most, with 130 reviews rated 4.0 out of 5, followed by Woodford with 106.
The 64 Redrow offices, by town:
