Whitegates reviews in West Derby, Huyton, Dewsbury and 29 more

★★★★★ 5/5

Google

Great experience communication has been fantastic and quick move in Really pleased

Abiodun · 10 September 2026 · Whitegates Wolverhampton

★★★★★ 1/5

Google

I’m not sure if it was a manager or what but a gent from this branch met us at a property and came up with a serious amount of misinformation about renting & refurbing property. Assumptions made by the man were completely arrogant and on the presumption he was dealing with amateurs. Unprofessional behaviour and has put me off any future purchase or management from them.

Mannny · 10 September 2026 · Whitegates South Leeds

★★★★★ 5/5

Google

Whitegates (South Leeds) have managed my property for 18 months and Jo (Letting Agent) has ensured it has all run smoothly and as painlessly as possible. On top of the Regulatory requirements as well as managing any maintenance issues. Big thank you Jo 2026 update: Another well managed sale by Whitegates (South Leeds). Keera’s positive attitude, tenacious approach and great comms got us through a tricky sale Many thanks Keera, highly recommended

Chris · 10 September 2026 · Whitegates South Leeds

★★★★★ 1/5

Google

WARNING & CAUTION TO POTENTIAL SELLERS: I strongly advise potential sellers to think twice before hiring Whitegates. What started as a simple request to fix a poorly taken property photograph has escalated into a formal dispute currently under review by The Property Ombudsman. Here are the key details of the substandard service and negligence we experienced: 1. Substandard Marketing, Rushed Work & Early Disregard: * Poor Photography Angles & Misleading Advice: The entire photography visit lasted barely 10 minutes. Before taking the shots, the photographer explicitly told us to leave everything as it was, assuring us that AI would remove any items or clutter. The resulting main photo showed our house occupying only about 25% of the frame, with our wheelie bins right in the center foreground, alongside a large portion of an unkempt neighbouring property. This left prospective buyers confused about which property was actually being advertised (see attached photos showing the initial bad angle with bins, and the second distant shot). * Early Ignored Requests: We noticed the poor quality immediately after the listing went live. I asked for the photo be replaced the following morning, but our concerns were ignored. The photo demonstrated a total lack of professionalism and directly harmed our property's market appeal. * Belated Action After Formal Escalation: A second photo was taken later from even further away without informing us. Astonishingly, three months into the contract - and only after we escalated the matter to The Property Ombudsman - the manager quietly updated the listing and used AI to edit out the bins as originally requested and promised. Doing the bare minimum months late sums up their approach. 2. Dismissive Communication, Arrogance & Management Negligence: * Condescending In-Office Behaviour: When we visited the branch to discuss these issues, we were met with a dismissive and condescending attitude, as if we were begging for a favour rather than being paying clients. We faced an aggressive defence of the poorly taken photo, even though the issue could have easily been resolved in minutes with a simple apology and a new picture. * Managerial Inaction & Delay: We approached the branch director hoping for a reasonable resolution, but our complaint was ignored for nearly a week. Only after sending a follow-up email requesting termination of the contract did we get a disappointing response which was simply that she was waiting for the branch manager who took the photo to return the following week to respond to us. * Unfounded Blame by Branch Manager: Subsequently, Branch Manager James rejected our formal complaint and unfairly attempted to shift the blame onto us, claiming the house was "cluttered." This is untrue; the house was clean and well-kept. We had been explicitly instructed to leave the items in the photos where they were, with assurances that they would be edited out digitally. 3. Unfair Financial Demands & Refusal to Terminate (Dispute Over £350 Fee): * Unjustified Exit Fees: Whitegates heavily markets its services under a "No Sale, No Fee" promise. However, James refused our request to end the agreement and unreasonably insisted that even after fulfilling the 18 week minimum contract term (on Oct 5), and upon providing proper written notice, we would still be forced to pay a £350 withdrawal fee just to walk away. * Violation of Consumer Expectations: Demanding a termination fee upon the natural expiration of a fixed-term contract is a direct breach of basic consumer expectations and unfair practice. Conclusion: An extremely poor experience defined by arrogance, negligence, and a complete lack of professionalism. I strongly advise sellers to avoid Whitegates altogether.

Tarek · 10 September 2026 · Whitegates Walton Vale

★★★★★ 5/5

Google

Very professional during my tenancy, Adele, Julia and Anastasija were all very pleasant and easy to communicate with.

Nick · 10 September 2026 · Whitegates Coventry

★★★★★ 5/5

Google

All staff have been really helpful and taken the stress out of selling a house. They work well as a team and have always kept me in the loop

Deborah · 10 September 2026 · Whitegates Cleckheaton

★★★★★ 5/5

Google

Steven the first team member I meet, was fantastic, he truely knows his markets and filled me with confidence that Whitgates was the right place for me. Once the sale was agreed and his team took over, they helped me through every stage of the process, answered any questions I had, big, little and on reflection stupid. Every question was answered quickly and without judgement. When the process slowed down (we had a couple of buyers hiccups), they were on the ball and help me get the sale of my home over the line. All in all, big shout out to Michelle, thank you, I would recommend the Cleckheaton team to anyone.

LeeEllen · 10 September 2026 · Whitegates Cleckheaton

★★★★★ 5/5

Google

For sale my property. It went so smooth progress and they been updated informations from start to end, with completions. Excellent, clear communication from them. Thank you!

Sioned · 10 September 2026 · Whitegates Cleckheaton

★★★★★ 5/5

Google

Rating only, no written review.

Farhad · 10 September 2026 · Whitegates Cleckheaton

★★★★★ 1/5

Trustpilot

Extremely poor experience defined by arrogance, negligence, and lack of professionalism.

WARNING & CAUTION TO POTENTIAL SELLERS: I strongly advise potential sellers to think twice before hiring Whitegates. What started as a simple request to fix a poorly taken property photograph has escalated into a formal dispute currently under review by The Property Ombudsman. Here are the key details of the substandard service and negligence we experienced: 1. Substandard Marketing, Rushed Work & Early Disregard: * Poor Photography Angles & Misleading Advice: The entire photography visit lasted barely 10 minutes. Before taking the shots, the photographer explicitly told us to leave everything as it was, assuring us that AI would remove any items or clutter. The resulting main photo showed our house occupying only about 25% of the frame, with our wheelie bins right in the center foreground, alongside a large portion of an unkempt neighbouring property. This left prospective buyers confused about which property was actually being advertised (see attached photos showing the initial bad angle with bins, and the second distant shot). * Early Ignored Requests: We noticed the poor quality immediately after the listing went live. I asked for the photo be replaced the following morning, but our concerns were ignored. The photo demonstrated a total lack of professionalism and directly harmed our property's market appeal. * Belated Action After Formal Escalation: A second photo was taken later from even further away without informing us. Astonishingly, three months into the contract - and only after we escalated the matter to The Property Ombudsman - the manager quietly updated the listing and used AI to edit out the bins as originally requested and promised. Doing the bare minimum months late sums up their approach. 2. Dismissive Communication, Arrogance & Management Negligence: * Condescending In-Office Behaviour: When we visited the branch to discuss these issues, we were met with a dismissive and condescending attitude, as if we were begging for a favour rather than being paying clients. We faced an aggressive defence of the poorly taken photo, even though the issue could have easily been resolved in minutes with a simple apology and a new picture. * Managerial Inaction & Delay: We approached the branch director hoping for a reasonable resolution, but our complaint was ignored for nearly a week. Only after sending a follow-up email requesting termination of the contract did we get a disappointing response which was simply that she was waiting for the branch manager who took the photo to return the following week to respond to us. * Unfounded Blame by Branch Manager: Subsequently, Branch Manager James rejected our formal complaint and unfairly attempted to shift the blame onto us, claiming the house was "cluttered." This is untrue; the house was clean and well-kept. We had been explicitly instructed to leave the items in the photos where they were, with assurances that they would be edited out digitally. 3. Unfair Financial Demands & Refusal to Terminate (Dispute Over £350 Fee): * Unjustified Exit Fees: Whitegates heavily markets its services under a "No Sale, No Fee" promise. However, James refused our request to end the agreement and unreasonably insisted that even after fulfilling the 18 week minimum contract term on 5th Oct, and upon providing proper written notice, we would still be forced to pay a £350 withdrawal fee just to walk away. * Violation of Consumer Expectations: Demanding a termination fee upon the natural expiration of a fixed-term contract is a direct breach of basic consumer expectations and unfair practice. Conclusion: An extremely poor experience defined by arrogance, negligence, and a complete lack of professionalism. I strongly advise sellers to avoid Whitegates altogether.

Tarek · 7 September 2026 · Whitegates Walton Vale

★★★★★ 1/5

Trustpilot

We moved into one of their properties 5…

We moved into one of their properties 5 years ago. It was a 2-bed house at £725 per month. We liked the area and needed the space, so we took it. We never met the landlord at the start and only later realised the property belonged to the owner of Whitegates. The house was let to us “as seen”, but it needed a lot of work. Paint was peeling in the dining room, small bedroom, bathroom and kitchen because it had been painted onto wet plaster (only one coat). The garden (front and back) was a mess. The hall banister wasn’t fitted properly and later came away from the wall when I slipped on the stairs (my own fault, no one else to blame). We did some of the work ourselves and just got on with it. The more we asked for repairs, the less actually happened. The boiler was nursed along for 5 years until they were finally forced to replace it. They fitted the cheapest one they could find and it still took a week. Earlier this year we went away to visit family. While we were gone, plaster collapsed from the ceiling in the main bedroom, pieces bigger than my hand. If any of that had hit our 7-month-old son he would have been in hospital. When we raised it, their response was basically “you have a spare room, sleep there.” No apology, no concern for the baby, no offer of help. Just cold and dismissive. A painter who came round to look at the main bedroom roof/ceiling told us things that didn’t surprise us at all by that point. We were also threatened when we missed a single payment. Rent went up £50 every year and was heading for £900 by the time we left. They claimed it was just “keeping up with market increases.” It was only when we gave notice that things suddenly started getting done. They also changed our tenancy agreement from yearly to monthly, then switched it back to the original yearly agreement, and then had the audacity to claim we owed them rent arrears because we left early. When we left we cleaned the whole place thoroughly and repainted (I have the photos). The only thing we didn’t tackle was the oven, which had stopped working properly, another email that was ignored. If they try to claim they never received our emails about these issues, I still have them all. How they ever won “Letting Agents of the Year” is beyond me. We would not recommend them to anyone. In our experience they were unprofessional, unresponsive and completely lacking in care for their tenants. I also tried contacting the local paper and the mayor about this, but neither responded to my emails. These days it seems rogue landlords and estate agents aren’t considered big news, but companies like this need putting in the public eye. Hopefully the greedy, nasty people who work there will get what’s coming to them.

Rhys · 6 September 2026 · Whitegates Huddersfield

★★★★★ 5/5

Trustpilot

Excellent service from James and the Whitegates Bootle team

I’ve purchased a few properties through Whitegates Bootle over the years and have always had a great experience with the whole team. James Lacken in particular I cannot recommend highly enough. He’s extremely knowledgeable, with many years of experience in the Bootle property market, and his local knowledge is second to none. Communication is always excellent, and what really stands out is his genuine desire to help. He’s approachable, honest, helpful and just an all-round nice guy to deal with. You really can’t fault James or the team at Whitegates Bootle. I wouldn’t hesitate to recommend them to anyone buying or selling property in the area.

Wesley · 30 August 2026 · Whitegates Sefton

★★★★★ 5/5

Trustpilot

Trustworthy estate agents

The team at Whitegates were excellent when I was purchasing my house. Very responsive, professional and friendly. Compared to other estate agents, they seemed very honest and trustworthy. Special shout out to Lorraine, without her I am not sure the transaction would have gone through!

Mo · 29 August 2026 · Whitegates Woolton

★★★★★ 1/5

Trustpilot

Downplayed survey issues, rude staff, ignore issues raised...

Downplayed survey issues, called our initial estimates for work extorsion, and once we pulled out they put the property back on the market without including the multitude of problems our survey found - After we left a google review they left a small note that yet again downplayed the severity of the issues our survey laid out. Rude on the phone, avoidant when talking about issues/repairs, and overvalue properties. The one we offered sat on the market for a month before it was reduced, and we wouldn't have paid it's reduced asking price even before finding out its state of disrepair. Would not recommend.

Customer · 27 August 2026 · Whitegates Pontefract, Castleford & South Elmsall

★★★★★ 5/5

Trustpilot

Well managed sale

Another well managed sale by Whitegates (South Leeds). Keera’s positive attitude, tenacious approach and great comms got us through a tricky sale Many thanks Keera, highly recommended

Chris · 27 August 2026 · Whitegates South Leeds

★★★★★ 5/5

Google

I had a truly great experience with Whitegates Wolverhampton Lettings. From the very beginning, the team was friendly, professional, and incredibly supportive. The whole process felt smooth and organised, with every step clearly explained so I always knew what was happening. The staff were patient, knowledgeable, and quick to respond to any questions, which made everything stress‑free and straightforward.

Gemma · 21 August 2026 · Whitegates Wolverhampton

★★★★★ 5/5

Trustpilot

I recently used Whitegates to market my…

I recently used Whitegates to market my property and this was the second time for myself. The process ran very smoothly throughout and I also received regular updates / communication from the team. All staff I worked with were professional, knowledgeable, friendly and very supportive. A very big thank you to Steve, Will and Luke . I would highly recommend Using Whitegates to anyone and would certainly use them in the future. Many thanks.

Ms · 20 August 2026 · Whitegates Barnsley

★★★★★ 5/5

Google

Zaklina, and staff have made the process so easy very quick and efficient i have all confidence in Whitegates will complete for us.😊 …

Bridget · 19 August 2026 · Whitegates West Derby

★★★★★ 5/5

Google

A huge thank you to Bronte at the Mirfield office for getting my sale over the line despite several hurdles. Bronte’s communication was excellent, and she kept me informed throughout the process. She worked effectively with both legal teams and played a key role in keeping everything on track. Thanks again, Bronte…..we got there in the end 😊

Tracy · 17 August 2026 · Whitegates Mirfield

★★★★★ 4/5

Trustpilot

Overall a good experience Emily &…

Overall a good experience Emily & Tyrese got the job done and was helpful throughout my purchase.

Karen · 17 August 2026 · Whitegates Sefton

★★★★★ 5/5

Google

Really great experience with Jack. He's been super helpful and responsive whenever I've had questions or needed assistance. Everything has been smooth and straightforward - Highly recommend!

Grace · 16 August 2026 · Whitegates Nottingham Sherwood

★★★★★ 5/5

Google

Excellent service and support throughout the sale of our property by Brontë and colleagues

Graham · 15 August 2026 · Whitegates Mirfield

★★★★★ 5/5

Google

Marie in the maintenance team is a diamond, she is so helpful, I appreciate everything you’ve done to help 😃 …

Lisa · 15 August 2026 · Whitegates Nottingham Sherwood

★★★★★ 5/5

Google

Great service from the Maintenance Team. Everything was arranged quickly and efficiently, and the repair was completed to a high standard. Marie and Aaron did a great job, and I really appreciate all the help with arranging everything. Thank you!

Lucy · 15 August 2026 · Whitegates Nottingham Sherwood