Every review we hold for the Newark office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe girls at Whitegates Newark are amazing! I had just moved up for work and was scrambling to find a place. I sent enquiries to a few estate agents, and Julie got back to me straight away over the phone. She wasted no time arranging viewings for great properties that were exactly within my budget.
While other agents were sending irrelevant questions over email with no real sense of urgency, Julie was proactive and genuinely helpful. She found me my apartment on the very first day!
After that, Alex took over and was incredibly patient and supportive throughout the whole application process, both over the phone and via email. The communication was clear and reassuring from start to finish.
I honestly couldn’t recommend them more, thank you both for making what could have been a stressful move feel so welcoming :)
Iraj · 15 March 2026
Agent replied · 15 April 2026
Thank you so much! It was a pleasure to help you. We hope you enjoy the apartment, and Newark.
★★★★★ 5/5
TrustpilotI'd give Diane a 10 star if it was an…
I'd give Diane a 10 star if it was an option. 5/5 review from us both you have been fantastic from start to finish. Diane was so easily contactable and sold our house so fast!!! We had a viewing I think it was less than 24hr advertised. Can't thank you enough for everything we highly recommend this estate agents, professional, honest, always available to answer our questions. No sales pitch, no sugar-coating - just honest advice. Thanks again Diane.
Danielle · 5 August 2026
★★★★★ 1/5
GoogleWorst letting agent ive ever dealt with. House was covered in black mould while I was pregnant and no one came out to even look at it. Then they took the garage for the property off us after signing the contract and wouldn't reduce the rent to compensate this. Staff are rude, held our deposit for ages too
Donna · 25 March 2026
Agent replied · 15 April 2026
I'm very sorry that you were unhappy with your property. It was a brand new house when we moved you in, and we did not manage the property, so cannot be held responsible for any issues that you experienced whilst living in the house. You only moved out on March 14th, so the deposit is being dealt with currently. We wish you the best in your new house.
★★★★★ 1/5
GoogleWhat can i say about whitegates..!!! We were unfortunate to have had a rented property through these. They are really hard to deal with. We booked a viewing. We were at the property awaiting the arrival of a representative. No sign of them. So we rang the office. Yep they forgot the appointment. So we had to wait until someone turned up. No apology. So we took the tenancy on the house. Part way they wanted to inspect the house. We had our dog with us and paid £10 for her to stay with us.
They wanted to visit while we were at work. We mentioned our dog being there. We were told to leave her outside or somewhere else. No empathy from them. Inspection was ik. We had issues which were never sorted. We should have had keys for the garage which we never go. And the gsrage was chokka with building stuff. So when we left. The house was much cleaner than when we moved out. Our landlord commented on how clean the house was. Whitegates turn up to inspect while we are not there. So they say there were a few weeds between some patio stones. So they charged us £40.00 with no evidence of this. We had a call saying they had a letter of ours looking official. Three days later they tore it up. While i agree they look after landlords. They also have a duty of care to people renting a house they are managing.
They told us we had a week to collect it. To me 3 days isn't a week.
Anytime my wife spoke to them. What did she get. A member of staff shouting at her. We left curtain rails and curtains. They told us we could be charged for leaving them. And being charged to remove them. We had to supply curtains and curtain rails because nothing there. I have worked in customer care/relations. And i was amazed just how nasty they were once we had given up tenancy. They are so rude. Simple things they would ring up to have a go. I took a call from them. I said i was at work busy. And was told their call was more important. Errr i dont think so and advised i had to disconnect the call. And got a load of abuse. Hand on heart, i genuinely cant say anything good about whitegates. There is nothing I can say positive about them. So i say what i see. And i saw nothing remotely positive. I dont think i have ever come across staff representing a company as poor as these. I have no choice but to leave one star. Its too generous. It should be zero stars.
This review is my opinion of what i witnessed while in tenancy or a managed property on their books.
Hope this helps people making informed decisions.
Peter · 28 January 2025
Agent replied · 9 January 2025
I have replied to your wife's review in an honest way. I'm very happy to defend the extremely hard working staff in this office against an unwarranted attack - the contents of this review are simply untrue and extremely unfair to the staff that worked very hard to facilitate your tenancy when you were flooded out of your home. This reviewer and his wife are not happy about a deposit deduction that was entirely warranted and ultimately authorised by the landlord. WE DO NOT KEEP DEPOSIT MONEY - it is claimed on behalf of, and belongs to the landlord in full. It is passed to the landlord in total. It is our job to ensure that the landlord's property is returned in adequate condition. You were provided with photographs and offered the opportunity to return and deal with the weeds. You did not respond. The deduction was authorise by the landlord and the insurers.
★★★★★ 1/5
GoogleBeyond rude and dismissive staff. Was rejected for a house on basis of my income, tried to discuss it, the response was rude. Asked parents to discuss alternatives, rhey threatened them for harassment! Am making official complaint.
Im sure theyll respond with some nonsense excuses, but seeing how other people have also claimed theyre rude, problem isnt me. Its yhem.
Yep. They lied. My parents rang yhem, not me, and my mum is not rude or abusive. She is 82 and beyond polite! Abd nonsense the income cane TO ME, not to u. So it wasnt third party anything. Ypure just LYING.
Fran · 25 March 2026
Agent replied · 8 October 2025
Thank you for your feedback. We understand that housing situations can be stressful and we’re sorry this has been a difficult experience. However, for legal and safeguarding reasons we’re unable to accept third-party funds, to support an application. Our staff are required to apply this policy consistently and professionally. We strive to treat everyone with respect and we ask the same in return. We were forced to block your number after a high number of increasingly abusive calls. I hope that you have managed to solve your housing situation and wish you well in the future
★★★★★ 5/5
GoogleJulie is absolutely wonderful. She listened to our needs and found properties for us to view. Now we have a lovely property to rent. Whitegates have been great.
Erica · 15 March 2026
Agent replied · 15 April 2026
Thank you Erica - it's been a real pleasure and we wish you the best in your new home.
★★★★★ 5/5
GoogleI have been very pleased with the service provided by Diane and the girls at Whitegates. They are so knowledgeable and nothing is too much trouble for them even late nights and weekends calls are answered promptly with a fast resolution.
I have used Whitegates for the past three years and would recommend them to anyone looking to have a property managed, find a tenant or a home to rent or buy.
Beth · 1 April 2026
Agent replied · 15 April 2026
Thank you so much for your kind words and for taking the time to leave us such a positive review. It’s been a pleasure working with you, and we truly appreciate your trust and support.
We’re delighted to hear that you’ve had a great experience with our service. Building strong relationships with our landlords is incredibly important to us, and your feedback is greatly appreciated
★★★★★ 1/5
GoogleIN MY OPINION
Would give 0 stars
If you’re looking for a company who doesn’t care about their tenants, lies, and doesn’t reply to their emails unless you take actions into your own hands then go to whitegates.
We Lived in the house for a year and 6 months with no heating and didn’t bother to try and fix it especially when I was pregnant. We also sent all emails to citizens advice and shelter who advised us to take legal action.
A couple of months of us living in the property they tried to make out we never declared having dogs when we did and had been asked twice on an email when we declared having dogs.
The agents don’t communicate amongst each other they treat everyone as if they’re below them, you just need to read other reviews to get an understanding of that.
They try and make out the house isn’t clean when moving out yet professional cleaners have seen the property and was more than happy. As for the exaggeration for use of baby wipes and handheld hoover and we have sent evidence to the deposit scheme, and all cleaning evidence. We also asked for evidence of this before and was never received. Damp was around the house due to poor heating due to never being fixed.
Again this is all in my opinion before they email me for a second time threatening legal action for telling the truth.
I would also like to add that we have been returned the majority of our deposit showing that our property was clean with no “odour” as stated from the letting agents!
DO NOT USE THESE LETTING AGENTS (if you can call them that)
Life · 16 January 2024
Agent replied · 16 December 2023
It is our job to ensure that landlords are not left with the costs of cleaning and fumigating their houses when tenants leave them in an unsatisfactory - in this case, filthy condition.
We are not able to randomly keep deposit money. This tenant cut off the electricity to the house and then conducted their idea of a full deep clean with a hand held hoover and a packet of baby wipes (no exaggeration). To be clear - there was no damp at all in this house - just a lot of dirtiness and masses of dog hair and dreadful pet odour. Evidence of all three has been submitted to the independent deposit arbitration service, and is available to view at this office by anyone that is concerned about our practices. This tenant would not be accepted in any house of ours again and would be wise not to request a reference
★★★★★ 3/5
GoogleAmazing service from Julie, Sarah and the team at Whitegates. They were very helpful and definitely went above and beyond for us. Moving is very stressful and they were there for us every step of the way. We cannot thank you enough. 😊
Removing two stars. Check out is a nightmare and they keep threatening to deduct from our deposit.
Terrence · 5 June 2024
Agent replied · 5 June 2024
Thank you for that - we all wish you the very best of luck in your new home
★★★★★ 1/5
GoogleThis is a letting agency I would completely avoid. I have been called up on the phone and disrespected, rudely addressed and hung up on by a staff member when responding to one of their questions. When I tried to call back in shock of how I was being addressed, I was hung up on by the staff member and they proceeded to block my phone number. I am shocked that a business would allow their employees to speak in such a way to tenants. This is in regard to a parcel that was left at a property I have moved out of and them wanting me to collect this - something I physically cannot do during my working hours - perhaps something that they might have heard if they listened to me on the call, didn’t shout down the phone and then hang up…
Lily · 29 March 2025
Agent replied · 23 March 2025
Good morning Lily. I'm very sorry that you feel that you were disrespected. I can assure you categorically that we have never blocked any phone number on our system. The only time a call is terminated without a sign off is if there is the signal is lost, or a staff member is being abused.
In respect of the parcel that was left at the house - we did pick up a parcel that was labelled 'perishable contents' on the day of the checkout. Your partner was contacted on several occasions over the next few days to ask what he would like us to with the parcel as we cannot store perishable goods in the office nor can we cover the cost of forwarding post even when we have a forwarding address, and we were clearly told to throw it away - which we did.
If you would like to contact the office and give a forwarding address we are happy to forward any other post that may arrive.
★★★★★ 5/5
GoogleI've seen 3 properties with Julie in the last week and she has been very helpful and understanding of our situation. We've been struggling to find somewhere because we have a dog and she has gone out of her way to look for places and call me up when she found somewhere suitable for us. She was very welcoming and friendly and explained the pros and cons of the property to us and was more than happy to answer our questions. Hoping one of them works out for us and will happily recommend Julie to my friends.
Charlotte · 27 July 2024
★★★★★ 1/5
GoogleWe were flooded out of our house and lived in a property in Newark arranged by Whitegates. The house was beautiful but newly refurbished so lots of building equipment not cleared away. I had to clean the cupboards as they were full of sawdust. We never got access to the garage the entire time we lived there because it was full of rubbish. The extractor fan was faulty and it never got repaired despite several promises.
We always dealt with the landlord who lived next door and he was lovely.
When we left, as a good will gesture, we left behind two sets of curtains and two curtain rails. The owner said we left it cleaner than it was when we moved in.
Whitegates then decided to charge us £40 because there were a few weeds on the patio. When I rang to complain I was angry so told them so. Then I got a phone call from another woman who was extremely rude.
I have said in that case please return my curtains and curtain rails. What was their answer? We won't return them but we can charge you for leaving them behind!!!!!!
I am gobsmacked at this company.
I have never dealt with a company so rude and unprofessional in my life. Never would I deal with them ever again.
Lots of estate agents rip off customers with trivial reasons not to return the deposit, but this one takes the biscuit!!!!!
Rita · 28 January 2025
Agent replied · 6 January 2025
Thank you for your review - I'm sorry that you feel that your experience was negative but, to clarify, the landlord himself specifically instructed that we request a deposit deduction because the patio needed to be weeded - it was weed free upon move-in. The full £40 deposit deduction is passed entirely to the landlord. No deposit money is kept by the agent at all. You were invited to dispute the deduction request when you moved out in August 2024. We would happily have arranged the return of curtains or curtain poles that you voluntarily left in the house at the time but it is now 5 months later and there is someone else living in the property.
★★★★★ 1/5
GoogleI would give 0 if possible. I lived in a mouldy house for months, was terrified about my health, mental wellbeing and belongings. My shoes and jackets would be covered on mould. The pictures attached are only some of rooms, whole house was black in places - because of mould. On the beginning they were all lovely, untill we started reporting problems, then we would have those specialists coming over and over, sometimes not showing up. We had persistent problem with boiler, even after year of living with the property we would not deserve to have it replaced, instead Abigail would threaten us with additional charge for those repairs. Once we waited about a month for a piece for a boiler, it was winter, it was Christmas time. What company takes weeks to deliver a part? Nowadays? I feel like it was just to cause us more trouble. We had a massive leak from the bathtub too, ceiling was just falling apart, we had bumble bees infestation, all kinds of stuff. Then, when moving out, they would try to take ALL the deposit while saying it is a discount because the landlord will contribute to the refurbishment etc. I had to use my RIGHT TO DISPUTE, DPS has sorted the problem and we only had to pay a little over £50 for one or two things. It was a long process too because White Gates wouldn’t engage properly and take their time. I am glad this chapter is behind me and I would recommend to everyone- AVOID FOR ALL COSTS!
Natalia · 31 December 2024
Agent replied · 19 December 2024
Thank you for your review. It is an unfortunate fact that steam and moisture will gather on walls where the extractors that are provided are not used. The area in the photograph is the stairwell where all the moisture gathered - condensation advice was offered throughout the tenancy, but ignored. Abigail did in fact bend over backwards to help and the boiler part was on back order - out of our control. We had a tenant in for 5 years before this tenant and have had another in since and there have been no reports of damp or moisture build up. Bumble bees are protected and cannot be destroyed. This reviewers recollection of the deposit award is also incorrect. I'm afraid that the only part of this review with which I can agree is that we are also glad that the chapter is over. I hope yourself and your new agent have a better experience.
★★★★★ 5/5
GoogleSince buying our house in Newark in 2008 we have been in the caring hands of LetIt ,now Whitegates.
In the Autumn of 2008 LetIt advised us on how to go about letting our property whilst we were away on the continent for, initially, a "gap year".They recommended tradespeople and craftsmen and advised us on issues such as landlord insurance and levels of finish before we left.And once gone, they quickly found reliable tenants who rented the property.
Our "gap year" turned into a ten year stay in Spain. Throughout our stay we were able to depend on LetIt/Whitegates to manage our property sensitively and professionally on our behalf.We had regular payments and regular inspection reports. Whitegates were quick to alert us to any issues which could affect our tenants quality of life or adversely affect our property. And I believe we were quick to respond to any issues that arose. Whitegates and their team,headed by Diane Ashley, were brilliant and immediately sorted out any issues keeping us continually informed and updated.
When you live abroad it is so reassuring to know that you have a letting agent who is reliable,trustworthy and quick to respond .We always received a fast response when we needed one. Also when living abroad the fact that you have a property in good condition ready to move back into if and when the need arises is very reassuring .
That need arose in 2018. We sold our Spanish home and informed Whitegates who very quickly informed our tenants and ensured that on our return all was in very good order with our property and the house was vacant which meant we were able to move straight back into our old home on our return .
Since our return and through sound consultation and advice we have carried out decorative works and put our house up for sale .
Charlotte Stubbins has been our selling agent and has been incredibly supportive ,helpful and efficient .The house has been marketed to its full potential and a sale was quickly agreed and is currently undergoing the conveyancing process. We hope to complete the sale very shortly.
We have no hesitation in recommending Whitegates as both a letting or selling agent. In fact on our recommendation our neighbours now use Whitegates as their letting agent and are very happy with the service provided.
Many thanks to the efficient ,professional and friendly team at Whitegates for an excellent service over the years .
Peter · 12 May 2020
Agent replied · 7 April 2023
Thank you Peter and Jayne. It's been a pleasure, and you were model landlords and great clients. We will miss you.
★★★★★ 1/5
GoogleReally disappointing experience viewing a house. Drove an hour for a house viewing only for the agent to turn up 20 minutes late. I had to ring to check there was someone coming. While the agent did apologise her attitude just wasn’t very nice. When I explained we’d driven an hour to view the property her response was “well I’m here now.”
She told us where the kitchen and living room was and that was it. We went upstairs on our own while she stood by the open front door waiting for us to leave. We just started to walk down the stairs as she walked out the house saying “thank you!” Didn’t give us a chance to ask any questions before she got in her car. Didn’t even ask if we wanted to know anything else or if we were interested in the property.
I cannot believe I wasted 2 and a half hours of my day to view this property, with an agent who couldn’t wait to get us out the house. If I wasn’t sure about it before I’m certainly not now. I wouldn’t view another property with this agency again.
Sofu · 24 November 2025
★★★★★ 1/5
Google☆☆☆☆☆
My experience with Whitegates Newark has been a continuous ordeal. Not only have we endured three years of unaddressed repairs and unreasonable charges, but despite our efforts to rectify the situation, they're still attempting to withhold £240 from our deposit, even after we've repainted and thoroughly cleaned the entire house.
Adding to the frustration, I've reported them to the Property Ombudsman due to an ongoing issue with a meter. Regrettably, I'm still waiting for a decision. The lack of resolution and their questionable practices make Whitegates Newark a highly undesirable agency. Prospective tenants, be cautious and consider alternative options. Avoid this agency at all cost.
Alin · 13 January 2024
★★★★★ 1/5
GoogleThe worst estate agents I've ever had to deal with. They refuse to fix issues with rented properties such as water damage to the ceilings inside the property and active leaks. Often won't even bother to respond to communication through email or their emergency number. But don't worry they're quick to get in touch when they want money from you! When they do respond to issues raised they're dismissive, incredibly rude and disrespectful. I wouldn't use this business ever again and I would advise you to stay away.
Lee · 8 September 2024
Agent replied · 17 August 2024
We appreciate your feedback.
We take all tenant concerns very seriously and any issues raised are promptly responded to.
In this case, we arranged for professionals to address the water damage you mentioned but unfortunately when our contractor arrived to resolve the issue, they were refused access to the property but the house-sitter, resulting in a call out charge by the contractor, which the tenant was required to cover.
We always aim to provide respectful and efficient service and ensure that our landlord’s properties are adequately maintained.
We are committed to providing outstanding service and hope this explanation provides some clarity.
★★★★★ 1/5
GoogleHad a problem with one of their tenants parking in the middle of the road and blocking 6 houses in.
Sent an email after speaking with the neighbour and they continued to park there. Sarah emailed back quickly and all was well.
Was emailed a few days later basically accusing me of doing things I hadn't done. I asked for a call to discuss this only to be shouted at and accused of being rasict (they were constantly parking in the middle of the road for a week).
Wasn't listened to by Diane, who got things wrong, was abrupt and quite frankly vile. It was verging on insulting.
If this is the owners attitude and tone to something that was apparently dealt with 3 days prior, I can't recommend their services.
"more important things to deal with".
"go fly your planes".
Won't ever be using your services and will tell everyone I can to avoid like the plague.
Sam · 31 August 2024
Agent replied · 30 July 2024
Thank you for your review however I can see that your partner has already left a review about the same matter so please see our response.
★★★★★ 1/5
GoogleHad the dis-pleasure of speaking with the so-called owner and general manager. Vile woman wouldn't recommend to anyone thinking of buying, selling or letting. Seems to also have issues around race and equality. Likewise doesn't listen when a complaint has been made against their so called experienced team members. Apparently tenants parking in the middle of a coukd-de-sac is a minor issue even though blocking the road and vehicles for at least 4 other house owners and ironically their own other tenants.
Approach with real caution. You wouldn't bet on her to get you out of a situation.
ADAM · 1 August 2024
Agent replied · 30 July 2024
I’m truly sorry that you feel the need to write a bad review when you know that we contacted the tenant regarding the parking for which he apologised. We act for the landlord and it isn’t in our interest to allow neighbour disputes to accelerate and genuinely thought the matter was closed. We do feel that it was unfair to post photos of the tenants car on social media and it’s things like this that add fuel to the fire and so are much less likely to be resolved.
★★★★★ 5/5
GoogleIn my time dealing with Whitegates I have always found that he Ladies in the office have been a great help if and when there has ever been an issue with the properties I have rented.
I would definitely recommend them to anyone looking for an Estate Agent to deal with or a Rental Property to secure.
A special mention to Sophie who is a Smart Meter Wizard!!
Dave · 13 May 2019
Agent replied
Thanks for your review - she'll be pleased to hear that.
★★★★★ 5/5
GoogleReally helpful team and done an amazing job helping me find my first home. Julie and Abigail were such a good help can't thank them enough would recommend them to anyone who is looking to move home
Jason · 21 February 2025
★★★★★ 5/5
GoogleHad a great experience with Julie visiting a property, she went above and beyond to find a property suitable for my needs and the team have been great at communicating
Dayna · 19 September 2025
Agent replied · 8 October 2025
“Thank you so much for your kind words! We’re delighted to hear you had a great experience with Julie and that our team’s communication met your expectations. We’re always happy to go the extra mile to help our clients find the perfect property. We truly appreciate your feedback and look forward to assisting you again in the future!”
★★★★★ 1/5
GoogleTwo weeks ago book the viewing appointment and today morning they called me for the viewing confirmation and I have confirmed their mentioned timing but when I reached their no body turned on after I called them I got to know they cancelled the viewing. Why they didn’t informed me before? Why they called me today for the confirmation?
Last time also they cancelled my viewing when I called them:
Muna · 27 February 2024
Agent replied · 28 February 2024
Good afternoon. Unfortunately we had to cancel the appointments at that property when we got there today because the current tenant was not able to allow access. We called as soon as we were alerted and waited outside the property for every appointment to show. We're very sorry, but it was an unavoidable cancellation that we were not able to foresee.
★★★★★ 5/5
GoogleHi I’ don’t normally leave reviews but I have to say for the past 6 months been trying to find a house we finally seen one with Whitegates estate agents and I’m so happy ,,,I forgot to get the ladies full name but she called Julie and what a great lady totally a credit to Whitegates really good customer service takes time to talk to us to find out our needs so definitely keep her at your company,,,I would also say the staff I spoke to on the phone in the Newark office were very good to actually seemed bothered sadly did nt get there names but also very helpful and wish all the estate agents in last 6 months were this good and hopefully we think we found a house which is totally down to Julie as she listened to us 1 house wasn’t quite right but she came back with hopefully the one we will hopefully be moving into so very very happy with Whitegates Newark branch your staff definitely go the extra mile
Sean · 7 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
