Trusted Agent profile · Newark
Verified
★★★★★
98 reviews across 3 platforms
Let It House, 25 Lombard Street, Newark, NG24 1XG
Part of Whitegates, see every office.
Whitegates's office in Newark, at Let It House, is rated 3.3 out of 5 across 98 reviews on three platforms, including 89 Google reviews rated 3.3.
If you're looking to sell your home fast and get the best price you're in the right place. Whitegates have built our reputation over five decades by helping homeowners move quickly. Here's how we can help you: 1. As local experts, we give you the very best advice to market your home 2. We pioneered 'No Sale, No Fee' selling, to take away all of the risks from selling 3. Our established brand is trusted, so we can deliver buyers to your door helping you to sell quickly We've forged our reputation on helping people sell their homes fast whilst using our experience to always achieve the best possible price. Our friendly team will be working hard on your behalf. We know Newark inside out and when it comes to selling a home that's crucial. Your buyers might want to know about the local area, parks, and schools. Living and working in Newark means we can put your buyers at ease and answer all of their questions. Feel free to pop into our welcoming branch for a chat, or you can call us, or if you're ready to get going you can book a free no-obligation valuation at your home. Simply pop your postcode in the box at the top of the page to get your free valuation now. Does your rental property meet the minimum requirements? We can undertake your EPC Assessment and certification.
Every review we hold for the Newark office, from every platform, shown as written. First names only.
5/5
Google38 St Hughes street tenant Lincoln LN25BG 5 Star from Us Thanks
Thank you very much for your review,. We are very happy with the condition in which the property was left and would be happy to recommend to any other landlord/agent. Good luck in your new home
1/5
GoogleIf there was an option for 0 stars, I wouldn't even give them the satisfaction for 1 star. Absolutely appalling letting agents when it comes to the deposit. Leaving a property ALOT cleaner than moving in, warrants £200 being deducted for a clean? Agents didn't want to be specific as to what actually needs cleaning just told us to take it further with the deposits claim. Unhelpful, unfair, would not recommend.
HI. We do have a policy that when a pet has been in a property the carpets need to be cleaned after you leave. We have been specific - it was £65 for the house clean and £129 for the carpets to be cleaned throughout. Shouting at our staff doesn't change photographs and a signed inventory. I'm happy to address genuine grievances - but this isn't one.
3/5
GoogleBrilliant, move in was smooth all fees explained fully, no unexpected charges and very quick to respond when we needed them. Thank you for a lovely service. Unfortunately we were misled about improvement to the property (double glazing) and after a year misled that landlord wanted a new contract.
Thank you so much Shannon. Good luck in to you both in your new home. x
5/5
GoogleMe and my partner have recently rented a flat through whitegates. There service and communication has been great during the process and have sorted any issues quickly. A special mention to Abi, Sophie and Charlotte who have been our main points of contact!
We're very glad that everything went smoothly for you both. We hope you're enjoying your new home! Thank you.
5/5
GoogleThis is the first time I have used Whitegates. Their professional, proactive service was second to none. Updating me throughout the whole process, dealing with potential issues and finding swift solutions. Definitely recommend them. Special mention to Charlotte Stubbins.
Thanks Sally - it was a pleasure
5/5
Googlewe are buying and selling through Whitegates we have sold and are buying a bungalow. Julie and Diane have been excellent, and helpful. we truly appreciate all the help and support.very efficient service. Julie has gone the extra mile. thankyou very much.
Thank you for your review, you are very welcome. Good luck in your new home x
5/5
GoogleVery happy with the excellent service provided by Diane and Julie together with their Office. The sale of our property turned out to be very difficult and because of our personal situation we could not have managed without them.To say that they went over and above is an understatement. We highly recommend their services.
1/5
GoogleI had a booking to view a property in Newark with a confirmation email, we get the train from Lincoln to be there in good time. Nobody comes so I decided to call the office. The lady I spoke to was rude and she makes me feel like it was my fault. After 25 min of waiting, a lady agent comes. She even doesn't apologize for delayed and she was very unfriendly at all. The house looks good but me and my wife decide to not collaborate with this kind of people. I DO NOT RECOMMEND!!! They are unprofessional and the company is a joke!
Unfortunately there was a mix up on the appointment time, and our representative was 10 minutes late for the viewing - for which she apologised. The reviewer then arranged to meet us at another of our properties, and didn't show up or cancel. Unfortunate experience all round.
1/5
GoogleThey are advertising a flat to rent ASAP saying its ready to view... Been trying to view this property for a month now. I first Contact them on a Wednesday they said they can let me view the flat that night at 7.30pm I couldn't do that as was unable to get there within the hour they said the next possible time to view it was the following Friday... 9 days I did think that was long but the flat looked lovely. Waited untill the Friday morning for them to email canceling and rearranging for the following week. On the Tuesday at 6pm Tuesday comes and same again but this time they say rearaage for Thursday at 6pm again a massive inconvenience.... Less than 12 hour before the viewing they cancel again... I ring up as I'm frustrated that I've turned properties down while waiting plus just how unprofessional they have been... And all I got was a smug rude woman, who thought she was all high and mighty making excuses for the poor service I've received....terrible service all round
Thank you for your review. As we explained today - there has been a death in the family of the gentleman who was conducting the viewings. We have apologised profusely and offered to re-arrange, but this was not acceptable.
1/5
GoogleAfter renting a property from them for over 4 years, in my opinion I feel they have lost their integrity since LetIt were taken over. Failure to resolve issues in a timely manner is the least of the issues. I do not reccomend this letting agent. Like others that have posted here I found the staff to be overly aggressive, money grabbing, ill informed and rude. As a landlord myself I would hate to think my tennants had been subjected to this kind of management. Just my opinion but avoid this company at all costs. I completely dispute the response given to this message. To support my argument of lack of integrity the only 5 star rating for this company is from an employee! You choose who you believe. Ok so having been called out staff are admitting to posting as customers a bit misleading. Not to mention their lawyer posing as a customer. Makes you think eh?
Thank you for your review. To clarify - we are still Let It Ltd, trading as Whitegates. I'm sorry that you feel that you've been unfairly treated. Unfortunately your landlord was unhappy with the condition in which your property was returned to us, and 2 independently sourced quotes for cleaning the premises were in excess of the deposit amount held. Tenants are invited to provide their own quotes if they choose. We keep no money at all from deposit deductions and all funds deducted are used to restore the premises to a clean and habitable condition and any disputed deductions are adjudicated by the government deposit scheme.
5/5
GoogleBoth my partner and I have personally dealt with the team at Whitegates in Newark during our 6 month tenancy. We have had a positive experience with this letting company as they respected our privacy during this time but were only a phone call or an email away whenever a query arose. After our tenancy ended, they were prompt in the property checks and released our deposit on the next working day after we vacated the property. We had most of our communication with Abi and Sophie during this time who were always super lovely and professional.
We're glad you enjoyed your time with us, thank you very much.
5/5
FacebookUsed Whitegates for the past three years nothing is to much trouble very knowledgeable and friendly
1/5
GoogleI have attended viewing for a 2 bed flat but I was declined for no reason. Why? Unexpectedly, I have no idea. Also requirements to rent a flat is bizzare which they aren't interested to provide it in advertising and everything you need to figure out on your own. Like if they know fixed info, why you don't provide it? They waste people's time and money.
You have never submitted an application for any of our properties. At no time has any money ever been requested or taken. Fake review, reported to Google.
5/5
GoogleFrom the beginning Charlotte was on-the-ball, full of ideas and proactive. She was patient amidst sometimes stressful circumstances and always positive and pleasant.
Thank you Nick. Happy to help.
5/5
GoogleFrom the beginning Charlotte was on-the-ball, full of ideas and proactive. She was patient amidst sometimes stressful circumstances and always positive and pleasant.
Thank you Nick. Happy to help.
5/5
TrustpilotVery knowledgeable efficent and nothing…
Very knowledgeable efficent and nothing is to much hassle
5/5
GoogleHighly rate Whitegates. They recently handled a kitchen refurb and full decoration for me. Abi in particular was proactive in getting quotes and arranging all the work to have the property empty for as short a time as possible. She then found a new tenant quickly and has kept me updated at all times. Excellent service and great peace of mind for a long distant landlord like me!!
Thanks Emma - always happy to help.
5/5
GoogleRented a property through them for years and they just handled the sale. A great agency, particularly Charlotte. Recommended!
Thanks Neil - sorry to see you go.
1/5
GoogleStay away from this company my auntie was supposed to be viewing a flat today which was arranged last week They knew that she was living in temporary accommodation she's 83 And last minute they rang to say the property was gone . Very unprofessional and rude staff don't seem to know what there doing
Thank you for your review. Unfortunately, as we tried to point out yesterday, we cannot hold properties for every viewing. The property had been on the market for 3 weeks and a tenancy was arranged prior to your Aunts viewing. We did try to arrange an alternate property for your relation, but after accosting and verbally abusing my staff in the street, it was decided that it be best not to proceed
1/5
GoogleUnbelievably poor letting agents ....I agree with someone else , they seemed to side with the " dodgy " landlords , and ignore the tenants claims.... That indicates to us that they are only interested in getting their money , and not providing a safe and proper rental service for the tenants.. The worst letting agents I have ever had the misfortune to deal with...
Due to the anonymity of this we are unable to address any of your problems, if you feel you wish to discuss this further please do not hesitate to call us.
5/5
GoogleWhitegates have just been the selling agents for my property in Newark. Diane and Julie really pulled out the stops to market and secure a buyer very swiftly. Fantastic communication throughout the selling process, very efficient and my sale was completed in 8 weeks, with support from this estate agency. Very pleased!!
5/5
GoogleGreat, super responsive and the staff are really helpful!
Thank you - I'm glad we were able to help.
5/5
GoogleWent for a viewing today at Lincoln road. Met Julie who was showing us the house, absolutely lovely women she showed us everything and went through it all and explained things out really well. She made me and my friend feel really comfortable and definitely made me and my friend want to rent the house.
1/5
GoogleI can confirm this is not a fake review, I have had dealings with this letting agents. I preferred not to write any damaging statements, the 1 star does suffice. However I can go into detail if you prefer. Edit; fake review comment from estate agents was deleted.
This person does not live in our area - not have we any business with him. Fake review - reported If you have an issue we are happy to deal with it - why not email us on Newark@whitegates.co.uk and I'll address any problems that you've had.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Whitegates's Newark office has 98 reviews across three platforms: 89 on Google, 5 on Facebook, 4 on Trustpilot.
Whitegates Newark is rated 3.3 out of 5 across all 98 reviews, and 3.3 out of 5 on Google from 89 reviews.
Whitegates Newark, Let It House, 25 Lombard Street, Newark, NG24 1XG.
