Every review we hold for the Crewe office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHaving bought & sold several properties across our lifetime this one is our final move. The experience with Sophie at Whitegates Crewe was probably the best that we have ever had. Clear, concise & informative during the negotiation process until the terms were agreed and solicitors put into action. Didn't expect to have to involve her again but, when a solicitor further down the chain proved to be slow & uncommunicative, she leapt into action and helped to push things to a successful conclusion. I nicknamed her Super Agent early on in the process and she certainly lived up to that tag!
Mark · 20 August 2025
Agent replied · 13 April 2026
Wow, thank you so much for such a heartfelt and thoughtful review! We're absolutely delighted to hear that Sophie made your final move such a positive experience. “Super Agent” is a title she’ll proudly live up to! Your kind words mean a lot to the whole team, and we’re so pleased she was able to step in and help bring everything to a smooth conclusion. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleThe team at Whitegates are excellent, communication is brilliant, they care also a huge special thank you to Jess who was amazing and went way above in all she did. Jess took the stress out of my sale and helped where she could to sort things out.
Highly recommend deserve more than 5 stars 🌟 🌟🌟🌟🌟🌟🌟🌟
Gill · 13 March 2026
Agent replied · 13 April 2026
Thank you so much for your wonderful review and kind words. We’re thrilled to hear that you had such a positive experience with the team and that our communication and support made a difference during your sale.
A very special thank you for mentioning Jess, she’ll be delighted to know how much you appreciated her dedication and support. We’re so pleased she was able to help take the stress out of the process for you.
Your recommendation truly means a lot to us.
Best wishes, Team Whitegates Crewe
★★★★★ 5/5
GoogleWhitegates have been absolutely amazing at helping me and my partner get our first home.
As first time buyers, buying a house is a scary thing and we had no idea what to expect Jessica Palin was absolutely amazing at telling us exactly what will be happening next and giving us all the support we needed within the process. She definitely went above and beyond to help this period be as easy as possible. I can’t thank the team enough for the help and support. Amazing!
Zoewild14 · 22 July 2025
Agent replied · 13 April 2026
We're thrilled to hear about your positive experience with Whitegates and particularly Jessica's exemplary service. Assisting first-time buyers is a joy, and we aim to make the process clear and stress-free. Your wonderful feedback is greatly appreciated by the whole team. Congratulations on your new home Best Wishes Whitegates Crewe
★★★★★ 5/5
GoogleAbsolutely exceptional service so far! My partner and I are selling our first home, which we’ve grown to love and become very attached too. Sophie came to value the house and was so helpful and answered every question I had. As we’ve never sold a house, and our home was a new build, we found the whole thing quite overwhelming. But Sophie helped up so much and made sure the process has been smooth sailing. We are so happy with the brochure and images - it looks beautiful. Couldn’t recommend enough!
Sophie · 14 June 2025
Agent replied · 13 April 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear that Sophie has made your first home-selling experience as smooth and supportive as possible. It’s great to know you’re happy with the brochure and images, we want your home to shine! We really appreciate your recommendation and wish you all the best as you move forward with your sale. If you need anything else, we’re here to help!
★★★★★ 5/5
GoogleMyself and my partner recently bought a house which was being sold by Whitegates in Crewe. Throughout the experience we have had full communication from them explaining the process and keeping us fully informed. We were put in touch with Sophie their sales negotiator and she has been amazing and so helpful throughout the process. We are so thankful for all her help and highly recommend Whitegates to anyone who asks.
Sharni · 11 July 2025
Agent replied · 13 April 2026
Dear Sharni, We're overjoyed to receive your glowing review and delighted to know that Sophie provided exceptional assistance throughout your home-buying journey. Your recommendation means the world to us. Thank you for choosing Whitegates Crewe, and we wish you endless happiness in your new home! Warm regards, The Whitegates Crewe Team
★★★★★ 5/5
GoogleConnor at Whitegates has been absolutely fantastic to deal with throughout our house purchase. He has been professional, friendly, and always quick to respond to any questions we had. He has kept us updated every step of the way and made the whole process feel smooth and stress-free. We really appreciate his support and would highly recommend him to anyone buying or selling in the area. Thanks again, Connor!
Sean · 11 July 2025
Agent replied · 13 April 2026
Thank you so much for your lovely feedback! We're so pleased to hear that Connor provided such fantastic support throughout your house purchase. His professionalism, responsiveness, and friendly manner truly shine through, and he’ll be delighted to know he helped make the process smooth and stress-free. We really appreciate your recommendation and wish you all the best in your new home!
★★★★★ 5/5
GoogleWe have been working with another agent for a while until we were introduced to Sophie, who was very professional in the way she carried herself and made everything easy to understand within the process of selling. Due to this, we happily put our property on the market with her. She really showed care and put a friendly face to the company, so for this, we couldn’t recommend her more.
Mark · 27 June 2025
Agent replied · 13 April 2026
Thank you so much for your wonderful feedback! We’re delighted that Sophie was able to provide the clarity and professionalism you needed during the selling process. It means a lot to hear she made such a positive impression and showed genuine care. We really appreciate your recommendation and are here to support you every step of the way!
★★★★★ 5/5
GoogleWe recently worked with Connor Heath while buying our flat, and he was incredibly helpful throughout the entire process.
He managed the communication between the buyer and seller very smoothly and was always quick to respond to any questions we had. His professionalism and friendly approach made everything much less stressful.
I’d highly recommend Connor to anyone looking for support in buying or selling a property.
GoKhaN · 11 July 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! We're thrilled to hear that Connor was able to support you so well throughout your flat purchase. His professionalism, responsiveness, and friendly approach truly make a difference, and your recommendation means a lot. Wishing you all the best as you settle into your new home!
★★★★★ 5/5
GoogleAfter my property remained unsold, despite being on the market for some time, I transferred to Whitegates - what a difference! Valuer, Emma came along, well prepared, having researched the area and local market. She explained everything clearly.
Our sales contact was the fabulous Mandy....always taking time to patiently explain what was happening
As the viewings began, usually ably ccompanied by Matthew or Richard, we promptly received helpful and constructive feedback.
Mandy was as excited as I was when an offer was offered and accepted. Her reassuring voice, so welcome during the times we were waiting for the process to unfold.
I unreservedly recommend Whitegates and its family of capable colleagues. They definitely made the selling process as painless ad possible.
Barbara · 11 December 2024
Agent replied · 19 November 2024
Dear Barbara, Thank you for your glowing review! It was a pleasure to assist in the sale of your property. We're thrilled to hear about your positive experiences with Emma, Mandy, Matthew, Richard, and the rest of the Whitegates team. We aim to provide clear communication and quality service throughout your selling journey. Your recommendation is highly appreciated, and we look forward to helping in future.
Many thanks, Whitegates Team
★★★★★ 5/5
GoogleHaving had our property on the market with a rival agent for 8 months with no real interest, we decided to put our trust in Whitegates. 6 weeks on the market and property sold. That says it all.
Cannot fault their professionalism, enthusiasm and most of all care for both potential buyers and sellers.
A special mention we feel must go to Eddy, he has been an absolute gem, patience of a saint, nothing too much trouble and he really does go out of his way to reach a mutual agreement giving total respect to your circumstances.
Thank you so much Whitegates.
Jeanette · 30 March 2026
Agent replied · 13 April 2026
We are overjoyed to hear about your successful sale and appreciate your trust in us! Delighted, Eddy provided exceptional service throughout. Team Whitegates
★★★★★ 5/5
GoogleI had two days to look around properties and buy a house. Whitegates were one of the few estate agents that actually had availability to let me in for a viewing. From the moment I put an offer in, Connor Heath has been exceptional. There has been continuous support and reassurance throughout the process - I would absolutely recommend to other first-time buyers!
Lucy · 6 June 2025
Agent replied · 13 April 2026
Thank you so much for your kind feedback! We’re delighted that Connor and the team were able to accommodate your tight schedule and provide the support you needed throughout the process. Your recommendation means a lot to us, especially for first-time buyers. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleBeen going through the process of purchasing my first property, Jess and Sophie couldn’t be more helpful and patient, definitely recommend to anyone going through the search for a property process.
William · 13 March 2026
Agent replied · 13 April 2026
Thank you for your review! We’re delighted to hear that Jess and Sophie provided such helpful and patient service during your first property purchase.
Best wishes, Team Crewe Whitegates
★★★★★ 5/5
GoogleThe team at Whitegates have been absolutely amazing from start to finish, when I brought my first property! Special mention to Sophie and jess who both went above and beyond, wouldn’t use anyone else!
Olivia · 13 February 2026
Agent replied · 13 April 2026
We are delighted to hear that Sophie and Jess went above and beyond to make your first property purchase a great experience. Thank you for choosing Whitegates Crewe Estate Agents!
★★★★★ 1/5
GoogleThis company are by far the worst estate agents in crewe
Truely horrific company
Complete waste of your time i feel sorry for the people whom put their property up forsale with them ..
I am a cash buyer of upto £500k
And still get told next viewings date is 7 days time ... I bet the owner of Brydson Crescent, Wistaston, Crewe, Cheshire,
Don't sell that quick when they start building 620 house opposite...
An normal whitegates are useless ..
In case you think this is a fake review
I'll leave My name
Mr R Needham
Anyone wishing to purchase a house in crewe area forget this company ... you will be so let down
Following up on reply given by whitegates its been this way for at least 3 years ,
I even made a full official complaint 2 years ago still awaiting a response from that so i won't be holding my breath.
If you'd like me upload my complaint emails im more than welcome
Ro · 13 February 2026
Agent replied · 13 April 2026
Hello,
Thank you for your message, and I’m sorry to hear of your disappointment regarding viewing availability.
We do our best to accommodate all viewing requests and make every effort to ensure sufficient resource is in place. However, we have recently experienced a particularly busy period, with a high level of interest in our properties resulting in full viewing diaries and reduced availability.
We are hopeful we’ll be able to schedule your appointment and will be in touch with you directly as soon as possible.
Thank you for your understanding.
★★★★★ 5/5
GoogleHad a really great experience with this estate agents. Everything was handled with clear, straightforward communication, and everyone I dealt with was friendly and helpful. A special shout-out to SJ, who went above and beyond to make the whole process smooth and stress-free. Couldn’t have asked for better service!
Eoghan · 20 August 2025
Agent replied · 27 August 2025
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with us. Clear communication and friendly service are what we aim for, so it’s great to know we delivered. SJ will be especially happy to hear your shout-out, they really do go the extra mile! Wishing you all the best in your new chapter. Best Wishes Whitegates team
★★★★★ 5/5
TrustpilotFriendly and supportive
Matt & Jessica have been incredibly supportive in our new home journey, two houses to sell and one to buy.. from the initial appointment with Matt and follow up support with Jessica, conveyancing team linked in.. excellent service.
Claire · 7 August 2026
★★★★★ 5/5
GoogleBeen looking for a property for my mum around Crewe, an area I know nothing about. After visiting several estate agents I called in to Whitegates and met Sarah Jane, shes very helpful, knowledgeable and full of enthusiasm, made my house hunting trip a lot less stressful. Thanks Sarah Jane
Jane · 11 July 2025
Agent replied · 13 April 2026
Dear Jane, We're thrilled to hear about your positive experience with Sarah Jane at Whitegates! Our team always strives to provide knowledgeable and enthusiastic service, and we're delighted we could make your property search in Crewe more enjoyable. Thank you for choosing us and for taking the time to share your feedback. We look forward to assisting you further on your house hunting journey.
★★★★★ 5/5
GoogleWe have found everybody at Whitegates Crewe branch to be friendly, efficient and knowledgeable.
Communication has been very good and all queries have been answered promptly.
Thanks in particular to Connor, Sarah Jane and Sophie for their assistance we would recommend Whitegates to friends and family.
Michael · 20 August 2025
Agent replied · 27 August 2025
Thank you for taking the time to leave us a review, it truly means a lot. Our team is thrilled to hear they could help. Wishing you all the best! Team at Whitegates
★★★★★ 5/5
Trustpilotin the process of buying a property via Whitegates
I am in the process of buying a property Whitegates have on the market in Crewe. Whitegates have been really professional and very helpful. They call you back if they are unable to take your call at the time you ring. Jessica has been and still is very knowledgeable and goes above and beyond to answer all queries and to help. I feel happy in the knowledge I can rely and trust In Them. Thank you Jess & the team.
Pam · 22 July 2025
★★★★★ 5/5
GoogleWe have been working with Whitegates for the sale of our house and purchasing our next property. Sophie has been with us throughout the whole thing and has been highly communicative, friendly and helpful! Sophie is such a great support throughout this process and would highly recommend whitegates
Hannah · 27 June 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! We’re delighted to hear that Sophie has been such a helpful and supportive presence throughout both your sale and purchase. Your recommendation means a lot to us, and we’re thrilled to have been part of this important journey with you. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleWe worked with Sophie C when purchasing a property as investors. Her communication was excellent throughout and she made the process clear and straightforward. She showed genuine care and professionalism, which gave us confidence at every stage. We would highly recommend her.
Kyle · 20 August 2025
Agent replied · 27 August 2025
Thank you so much for your kind words and recommendation! We're thrilled to hear that Sophie C provided such clear, professional, and supportive service throughout your purchase. It's always our goal to ensure a smooth and confident experience, and we're glad Sophie delivered just that. We wish you all the best with your investment!
★★★★★ 5/5
GoogleI am just starting out on the journey of selling my home which I have lived in for 45 years. I realise that a lot has changed since I last undertook this process. I was very dubious whether I could do it especially as I am now having to do it on my own.
I am happy to say that Emma and the team she works with at the Crewe branch have helped to reassure me that they will be there to help each step of the way.
Pauline · 7 February 2024
Agent replied · 25 February 2024
Dear Pauline, Thank you for your kind words and trust in us. It's our pleasure to guide you through this journey, ensuring every step feels secure and supported. We're here for you! Warm regards, Emma & The Crewe Branch Team
★★★★★ 5/5
GoogleI would personally recommend Connor at Whitegates in Crewe, he is professional, friendly and helpful and has great communication skills, keeping us informed every step of the way, and always rings back when he promises to do so. Thank you Connor!
Tom · 21 August 2025
Agent replied · 25 August 2025
Thank you so much for your lovely review and kind words about Connor!
We're thrilled to hear that he provided such professional and reliable service throughout your experience. Connor takes great pride in his communication and customer care, so it’s wonderful to see that recognised.
We’ll be sure to pass on your thanks, it will mean a lot to him!
Best regards,
The Whitegates Crewe Team
★★★★★ 5/5
GoogleWhite gates Crewe were perfect and always happy to happy with any enquiry we had. Sarah Jane Felix was absolutely brilliant and kept us up to date with the whole process and would 100% recommend. Thank you so much.
Daniel · 30 August 2025
Agent replied · 2 September 2025
Thank you for your lovely feedback! We’re so pleased to hear that your experience with Whitegates Crewe was a positive one.
Sarah Jane Felix will be thrilled to know her support made such a difference throughout the process. We’re proud to have her as part of our team, and your recommendation means the world to us.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Warm regards,
The Whitegates Crewe Team
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