Trusted Agent profile · Crewe, Cheshire
Verified
★★★★★
335 reviews across 5 platforms
173 Nantwich Road, Crewe, Cheshire, CW2 6DF
Part of Whitegates, see every office.
Whitegates's office in Crewe, Cheshire, at 173 Nantwich Road, is rated 4.7 out of 5 across 335 reviews on five platforms, including 263 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
263
Reviews on Google
This office
2
Reviews on Facebook
This office
1
Reviews on View Agents
This office
57
Reviews on Trustpilot
This office
12
Reviews on allAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Crewe’s fastest growing estate agency, Whitegates is a locally focused, independent agent. We are also part of a national network of independent property agents, all committed to the highest standards, and which is the 4th largest estate agency group in the UK. This means that you benefit from a personal approach to your property journey, but with all the advantages of working with a successful and reputable PLC. Dedicated to customer satisfaction, we are always asking ourselves ‘What is the most important thing to this particular customer, and how can we make that happen?’ Our staff are highly trained, equipped with local knowledge, and committed to making your wants and needs a priority. Good old-fashioned customer service, supported by modern technology. What else can you expect from us? • Great property presentation designed to catch the eye, because attracting the highest number of enquiries maximises your chances of a quick sale at a good price. • Every property proactively launched to the market, not only with a ‘stand out’ presence on portals like Rightmove, but also matched to our wide database of buyers, and showcased on social media, Facebook etc to reach a wider audience • Accompanied viewings at no extra cost, proven to greatly increase your chances of an offer • A strong emphasis on keeping you informed about how your property and its sale is progressing, and always on hand with our expert advice. We know this matters. • Doing all we can to ensure that your property sells smoothly from beginning to end, and you don’t pay us a penny until it completes! We have introduced thousands of buyers to their first homes, their property investments, their family homes and their forever homes. Whatever your property needs are, and whatever stage you are at, Whitegates friendly team will answer your questions and provide professional expertise. From free valuations to a sales service second to none. It’s why we are Crewe’s fastest growing estate agents. So, whether you have a property to sell, or are just thinking about making a move, why not visit our office, give us a call or send us an email. We’ll be delighted to help.
The Trusted Agent 2026 results for Whitegates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Crewe office, from every platform, shown as written. First names only.
5/5
GoogleMassive thank you to Sophie and Connor who were brilliant to work with throughout our house sale. Both agents were super professional and informative throughout. Thank you both for being incredibly friendly, attentive and proactive to push the sale of my house along.
5/5
GoogleI recently had the pleasure of dealing with Matthew Kabyemelaat from the Crewe branch and I couldn't be more satisfied with the exceptional service he provided. From the very beginning, Matthew stood out with his professionalism, expertise, and genuine dedication to helping me find the perfect property. Matthew's knowledge of the Crewe market was evident as he provided insightful information and valuable advice throughout the entire process. He took the time to understand my needs and preferences, ensuring that each property he suggested was a potential match. His attention to detail and thorough understanding of my requirements made the search efficient and focused. One of the most impressive aspects was his excellent communication skills. He was always prompt in responding to my queries, keeping me updated at every step, and providing clear and comprehensive explanations. This transparency and responsiveness made me feel confident and well-informed, which was especially reassuring as a buyer in a new area. Matthew's dedication went above and beyond when it came to viewings and negotiations. He was always punctual, well-prepared, and patient during property visits, answering all my questions and pointing out both the pros and cons of each property. His negotiation skills were outstanding, ensuring that I got the best possible deal on my new property. In summary, Matthew Kabyemelaat exemplifies what an exceptional estate agent should be. His professionalism, expertise, and unwavering commitment to his clients make him a standout in the industry. I highly recommend Matthew to anyone looking to buy or sell a property, you can be assured that you will be in the best hands. Thank you Matthew for making my home buying experience so positive and memorable. Your hard work and dedication truly made a difference.
5/5
GoogleThe sale process of my property was made really simple, I had quite a lot of viewings in a very short space of time. Matt conducted the vast majority of those viewings, his approach made both myself and the viewers really comfortable, and he was able to share knowledge and inspire with me which I found to be really useful during the viewing stage. There was also a very considerable amount of support from Jess Lyne who was extremely patient with us going back and forth with offers and negotiations in order to get sale of the property over the line, the nature of the situation meant that communication wasn’t particularly straight forward, but Jess really went above and beyond to accommodate that. I can’t that you enough for the help and support you all provided!
5/5
GoogleI want to express my deepest gratitude to Mathew for his outstanding service during my property search. As a first-time buyer, I was initially overwhelmed by the process, but Mathew made it incredibly smooth and manageable. From our first interaction, he has been consistently polite, professional, and exceptionally patient, answering all my questions with clarity and understanding. Mathew's dedication goes above and beyond. Not only did he accommodate my sometimes hectic schedule, but he also took the initiative to call me as soon as a property matching my criteria came on the market. This proactive approach gave me confidence that I was being well looked after and not missing out on any opportunities. His knowledge of the local market and keen understanding of my needs made me feel secure in my decisions. Even in situations where there were no immediate properties available, Mathew never hesitated to offer his assistance and advice, always with a friendly and supportive attitude. His willingness to go the extra mile and his genuine concern for my satisfaction have truly set him apart from other agents I've encountered. In summary, Mathew's exceptional service, attention to detail, and dedication have made my first home-buying experience a positive and memorable one. I highly recommend him to anyone in search of a reliable and caring estate agent. Thank you again, Mathew, for all your hard work and commitment. Your efforts are greatly appreciated and have not gone unnoticed
5/5
Trustpilot“I would like to give a big shoutout to…
“I would like to give a big shoutout to Connor for his exceptional service. His responses were incredibly quick, thorough, and very attentive. He was diligent and responsible throughout the entire process. Every colleague, including the property viewing team, was punctual and very helpful. I am extremely satisfied with this transaction and would highly recommend Connor to others.”｛
5/5
GoogleI would recommend Whitegates to anyone buying or selling a property,We met Conner an employee who works for Whitegates , a very confident knowledgeable and charming young man who I would recommend to anyone looking to sell or buy a property.Thank you once again.
We are thrilled to hear your recommendation and that Conner provided such excellent service. Best Wishes, Team Crewe Whitegates.
5/5
GoogleConnor from Whitegates Crewe has been very helpful, always trying his best to help. Always answering to my questions and my emails.
Thank you, Ale, for your kind words! We're so glad to hear that Connor was helpful and responsive throughout your experience. He always aims to give his best, and your feedback means a lot. Wishing you all the best moving forward!
5/5
GoogleMandy has been so helpful when it has come to sorting out buying our first home and we couldn't be happier with the service we have recived they have kept us up to date with everything so far and has made sure we has options open so we could get the best deal possible. Thankyou for all the help Mandy ❤️
5/5
GoogleWe were introduced to Whitegates by Emma when we were considering selling our home. The service was fast and professional from start to finish. Connor was our agent, he was very thorough, professional and informative. Connor went out of his way to ensure that we were fully updated at all times and his passion for his role really stood out. We could not fault the service we received from Whitegates, particularly Connor, and would absolutely recommend them to everyone. Thank you Emma for suggesting Whitegates!
Dear Maz, thank you for the excellent feedback, Connor is over the moon with your feedback. Thanks, Whitegates.
5/5
GoogleHad a great experience as first time buyers using Whitehates crewe with Connor and Sophie made everything very easy for us Thankyou!
Thank you so much for your lovely feedback! We’re thrilled to hear that Connor and Sophie made your first home-buying experience a smooth and easy one. It was a pleasure to support you through such an exciting milestone, congratulations, and all the best in your new home!
5/5
GoogleEdward has been brilliant, on the ball and gives total support, top Lad , Regards, Pat
Dear Pat, Thank you so much for your kind words about Edward, we’re absolutely delighted to hear that he’s been such a support to you. He truly is a valued member of our team, and your feedback means a great deal to all of us. If there’s anything more we can do for you, please don’t hesitate to reach out. Best wishes, The Whitegates Team
5/5
GoogleWhitegates were great when we were selling our property. They were very knowledgeable about our local area and our property. Chloe was great and attended most of our viewings, both when we were home and also when we weren't able to be there. Emma was brilliant at managing our sale and was very responsive to any queries we had as was anyone who we spoke to in the office. We would definitely recommend Whitegates to others selling their property.
Hi Jen, thank you for the great review! We’re so happy to have been able to help with your home move. Thanks again, from all of the Whitegates team.
5/5
GoogleI very rarely post reviews but would like to share our positive experience with Whitegates Crewe mainly with James and his Team. James went over and above to help us with our property search and although in times like these, we could trust James to leave our house exactly as it was and were confident that we where safe. Very knowledgeable alongside Meg regarding the property market, always there to assist with prompt advise and very accomodating regarding viewing times etc. In terms of communication, the Team never failed us and is in constant communication with us, which provides us plenty of reassurance on such troubling busy times where it is increasingly difficult to get hold of anyone for an update. I will most certainly look at Whitegates for any further assistance with any property needs.
Hi Sofia, Wow - thank you for an amazing review! We pride ourselves on exceptional customer service so it's fantastic to get such great feedback. Thanks, Whitegates.
5/5
GoogleWhitegates have been extremely professional in dealing with the sale of our property in Shavington. I cannot recommend them highly enough. The team are all so helpful. We would like to thank Connor and Beckie for great service but most of all Sarah, who went above and beyond to help us through the sale process. If you want to sell you property Whitegates cannot be beaten in my opinion.
Dear Richard, thank you so much for taking the time to share your experience. We wish you all the best, and thanks again for the fantastic review. Whitegates
5/5
GoogleWe have been very impressed with Sophie's professionalism and her prompt turn around for any questions I have asked. Top Job!
Thank you so much for your kind words! We’re delighted to hear that Sophie’s professionalism and quick responses have impressed you. We’ll be sure to pass on your praise, top job indeed! Best Wishes Whitegate Team
5/5
GoogleSophie Cartwright has been amazing. What a credit to the team. Always comes across knowledgable and happy to help even when things are feeling a little hard. We are very grateful she is there to help us.
5/5
GoogleMy partner and I are looking for our first home and are very new to this. We have called a few agents in the area for advice really as we are right at the beginning of the process. I found Emma extremely helpful and very informative on the whole process. We now understand what we need to do and will definitely be back to Whitegates if we have any other questions with purchasing a property. Thanks Emma
Hi Lauren, thanks so much for taking the time to write us a review. We really appreciate it. Emma is thrilled with your comments. Thanks, Whitegates.
5/5
GoogleWhitegates have been extremely professional in dealing with the sale of our property in Shavington. I cannot recommend them highly enough. The team are all so helpful. We would like to thank Connor and Beckie for great service but most of all Sarah, who went above and beyond to help us through the sale process. If you want to sell you property Whitegates cannot be beaten in my opinion.
Dear Richard, thank you so much for taking the time to share your experience. We wish you all the best, and thanks again for the fantastic review. Whitegates
5/5
GoogleWhitegates have been extremely professional in dealing with the sale of our property in Shavington. I cannot recommend them highly enough. The team are all so helpful. We would like to thank Connor and Beckie for great service but most of all Sarah, who went above and beyond to help us through the sale process. If you want to sell you property Whitegates cannot be beaten in my opinion.
Dear Richard, thank you so much for taking the time to share your experience. We wish you all the best, and thanks again for the fantastic review. Whitegates
5/5
GoogleMy partner and I just moved to the area, buying a house through Whitegates (Meg being our point of contact). It was a real pain NOT related to Whitegates but our solicitors so dragged on a long time, and Meg was always on the phone helping us get it sorted, kept regular communication going between us and the vendors, and to be honest I don't think we would have pulled it off without her. Thanks so much Meg, we really appreciate it! Ewen and Mel
Hi Ewen and Mel, we love receiving positive reviews, thank you. Thanks, Whitegates.
5/5
GoogleWhitegates offers an individualised service, tailored to meet the client needs. From valuing to selling our property they have been very professional, proactive and their communication has been excellent. James provided speedy feedback on viewings and his positive attitude was really great. A huge thanks to the team led by Connor, for making this process run smoothly and for keeping us informed every step of the way. Great service, great team and we highly recommended. Luis & Linda
Hi Luis & Linda, we love receiving positive reviews, thank you! The team is very happy to have secured a sale for you and your family. Thanks, Whitegates.
5/5
View AgentsFirst time buyer
I recently purchased my first home and was really impressed with Whitegates. As a single applicant and a first time buyer I found the prospect of purchasing a house quite daunting! Sarah and Becky were so supportive and I never felt alone. I found them to be both responsive and attentive. Thanks to their support I was able to view and complete on my property within 3 months!
Hi Zowie, Thank you for the lovely review! We really appreciate it. It was a pleasure dealing with you and we wish you all the best in your new home. Thank you, from all the Whitegates team.
5/5
GoogleFrom one agent to another - Sophie is a pleasure to work alongside in a chain, she's responsive, cooperative and a clear communicator. Definitely someone you need on your team when buying or selling.
5/5
GoogleAs first time buyers, going into buying a house is a very big deal. From the start we’ve been in contact with Whitegates who have been exceptional, especially Mandy who has answered all my questions or found them out for me (within the hour!). Mandy had been really great and put our minds at ease about the whole process too!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Whitegates's Crewe office has 335 reviews across five platforms: 263 on Google, 2 on Facebook, 1 on View Agents, 57 on Trustpilot, 12 on allAgents.
Whitegates Crewe is rated 4.7 out of 5 across all 335 reviews, and 4.7 out of 5 on Google from 263 reviews.
Yes. In The Trusted Agent 2026 awards: Whitegates, Crewe won Trusted Agent.
Whitegates Crewe, 173 Nantwich Road, Crewe, Cheshire, CW2 6DF.
