Trusted Agent profile · Crewe, Cheshire
Verified
★★★★★
335 reviews across 5 platforms
173 Nantwich Road, Crewe, Cheshire, CW2 6DF
Part of Whitegates, see every office.
Whitegates's office in Crewe, Cheshire, at 173 Nantwich Road, is rated 4.7 out of 5 across 335 reviews on five platforms, including 263 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
263
Reviews on Google
This office
2
Reviews on Facebook
This office
1
Reviews on View Agents
This office
57
Reviews on Trustpilot
This office
12
Reviews on allAgents
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Crewe’s fastest growing estate agency, Whitegates is a locally focused, independent agent. We are also part of a national network of independent property agents, all committed to the highest standards, and which is the 4th largest estate agency group in the UK. This means that you benefit from a personal approach to your property journey, but with all the advantages of working with a successful and reputable PLC. Dedicated to customer satisfaction, we are always asking ourselves ‘What is the most important thing to this particular customer, and how can we make that happen?’ Our staff are highly trained, equipped with local knowledge, and committed to making your wants and needs a priority. Good old-fashioned customer service, supported by modern technology. What else can you expect from us? • Great property presentation designed to catch the eye, because attracting the highest number of enquiries maximises your chances of a quick sale at a good price. • Every property proactively launched to the market, not only with a ‘stand out’ presence on portals like Rightmove, but also matched to our wide database of buyers, and showcased on social media, Facebook etc to reach a wider audience • Accompanied viewings at no extra cost, proven to greatly increase your chances of an offer • A strong emphasis on keeping you informed about how your property and its sale is progressing, and always on hand with our expert advice. We know this matters. • Doing all we can to ensure that your property sells smoothly from beginning to end, and you don’t pay us a penny until it completes! We have introduced thousands of buyers to their first homes, their property investments, their family homes and their forever homes. Whatever your property needs are, and whatever stage you are at, Whitegates friendly team will answer your questions and provide professional expertise. From free valuations to a sales service second to none. It’s why we are Crewe’s fastest growing estate agents. So, whether you have a property to sell, or are just thinking about making a move, why not visit our office, give us a call or send us an email. We’ll be delighted to help.
The Trusted Agent 2026 results for Whitegates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Crewe office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Jess! ⭐️⭐️⭐️⭐️⭐️
Well, where do I start?! Absolutely fantastic estate agency to deal with from the start of us purchasing our home to the day we collected the keys. Huge apologies for not reviewing sooner, it has been a whirlwind since collecting the keys.
5/5
GoogleWe sold my Mum’s house with Whitegates today. There were a few issues getting to completion but Sarah kept us informed and was very responsive to emails and phone messages. She worked hard to make sure the sale happened!! Thank you Sarah
Thank you Elspeth for your feedback, we are delighted that we were able to help you and your family with the sale of your Mum's house. We are glad that Sarah's hard work was appreciated and we genuinely appreciate your ongoing support. Thank you.
5/5
GoogleWe found Whitegates, especially Sarah and Beckie, very helpful and easy to talk to in the process of buying a house through them. They went out of their way to make a very stressful journey smooth and stressless! I would highly recommend them!
Thank you for your kind words, Rose! We're so glad that Sarah and Beckie were able to make your experience with Whitegates smooth and stressless. We appreciate your recommendation and look forward to helping you in the future.
5/5
GoogleCan’t believe how good these guys are. House only went on the market last Friday. We had 6 viewings within days and an offer made and accepted within a week. Matt you are a star! Thank you
5/5
GoogleGreat communication from Connor. Thanks!
We're delighted to hear that you had a positive experience with Connor's communication, JHP Limited. Thank you for taking the time to share your feedback and for the five-star review. We always strive to provide excellent service, and it's fantastic to know we've succeeded. Looking forward to assisting you in the future! Whitegates Team
5/5
GoogleOver the past few months I have had a number of issues with the tenants of a property we own . Conor was extremely helpful and gave great advice and eventually with his guidance our situation was resolved and we can move forward in the new year. Thanks Conor for your help in this matter.
Hi Shaun, thank you for taking the time to share your experience - really pleased to hear Connor was able to help with your situation. Thanks, Whitegates
5/5
GoogleI am a new investor to the area and recently travelled to Crewe to view multiple properties and I can say that Whitegates are by far the best agent to deal with. Mandy in particular was fantastic, she listened to my criteria and booked me into suitable properties, called me back on numerous occasions and was great to deal with. I found other agents in the area not calling me back or seeming bothered by my interest in their properties. We are hoping to start purchasing two a year and hope this is with Whitegates.
Dear Robert, Thank you for your glowing review! We're thrilled to hear about your positive experience with Whitegates, especially the exceptional service from Mandy. We look forward to supporting your investment journey in Crewe.
5/5
GoogleWe had lived in the same home for the past 41 years so things had changed a lot in that time. Emma Sutton of Whitegates Crewe office visited us and talked us through the process of marketing our home. We were kept informed of potential buyers and feedback from viewings. The sale eventually came through. All the staff at the Crewe office helped us along the way and we are pleased that Whitegates handled the sale. We would definitely recommend Whitegates to anyone.
Dear Lois Taylor, Thank you for your review and for trusting Whitegates Crewe with your home. We are humbled by your recommendation and proud that Emma and our team could support you throughout the process. Warm regards, The Whitegates Crewe Team
5/5
GoogleHad viewings with Matthew & Connor both were extremely professional, chatty and very easy to talk to. Both are quick to respond to any queries & updates. Will happily have them for any future viewings :)
5/5
GoogleHelped me throughout the whole process of buying a house, Beckie and Sarah were super helpful with everything. All the agents I met at the viewings were also super helpful and friendly. Really recommend selling with them/buying from them.
Thank you for your kind review, Cressida! We are delighted that Beckie, Sarah and the agents you met at the viewings were helpful. Thanks again!
5/5
GoogleMandy has been very helpful and pleasant throughout my sale, would definitely recommend.
Great to hear about your positive experience with Mandy! Thank you for taking the time to share your feedback and for recommending us. We pride ourselves on providing helpful and pleasant service, and it's wonderful to know we hit the mark for you. We look forward to assisting you again in the future. Warm regards Whitegates Team
5/5
GoogleWell. I can tell you that I wish I had come to this agent first from the last one, I would highly recommend Whitegates. They are really switched on, from my initial valuation with Emma Sutton, I knew that we had made the right choice and decision. There business model is just so well done. And you feel that you have a great team behind you. What more could you want. Potentially, it could be stressful moving and selling up, so it is very reassuring to use whitegates services to help…
Hello Andy, we are delighted that Whitegates has made such a positive impression, and are so pleased to assist your move. Our team works hard to ensure our clients have the best possible experience. Thank you for your valuable feedback.
5/5
GoogleAbsolutely first class service from start to finish, friendly and approachable, nothing was too much trouble and the team kept in touch regularly with updates and advice. I would recommend this Estate Agents to my friends without any hesititation.
Thank you so much for your kind words and wonderful feedback! We're delighted to hear you had such a positive experience with us. The team takes great pride in offering a friendly, approachable service and it's fantastic to know that our communication and support made a real difference throughout. We truly appreciate your recommendation, it means a lot to us! Best Wishes The Whitegates Team
5/5
GoogleWe have just sold our house using Whitegates Estate agents (Crewe office). From our 1st appointment with Emma who came to our house and patiently went through the whole process with us to the staff who answer the phone and Sarah in the sales progress department we have to say the customer service is 1st class, friendly but professional. They were also very competitively priced. We would have no hesitation whatsoever to recommending Whitegates to anyone who wishes to sell their home
Thank you for your kind words, Audrey. We love to receive excellent feedback about our service, and we're pleased to have been able to provide you with a smooth process.
1/5
GoogleThey gave me 45 minutes to get to a viewing from contact or the house would be sold. That is acting in neither the vendor's nor the purchaser's interest. List with someone who works for the vendor to get the best deal, and gives the purchaser a chance.NegativeResponsiveness, Professionalism
Dear Daniel, thank your for your feedback, we value and appreciate all feedback. Unfortunately, we were only able to offer you a limited appointment time - this is correct. The reason for this was the property had received several offers prior to your viewing request, and the vendor was looking to make a decision imminently. I hope this clears things up. Thanks, Whitegates.
5/5
GoogleWhitegates have been great throughout our property search and purchase. The team, especially Connor Heath, was super helpful, professional, and made everything so much easier by staying in touch and keeping us well-informed. Thank you all, would definitely recommend! ☺️ 👏 …
5/5
GoogleGreat customer service by the Whitegates team in Crewe, especially Emma, Mandy and Connor who were very professional and supported us through some difficult decision making during the sale of our property.
5/5
GoogleWhitegates have always been a pleasure to work with. Both teams in lettings and sales have been really friendly, helpful and supportive with all queries and viewings - especially Connor. Would recommend!
5/5
GoogleMade to feel heard as well as helped though the selling of my property by the whole team Thank you team!
We greatly appreciate your kind words and are glad the whole team made you feel heard and supported - Thank you for your trust in us! Thank you for choosing Crewe Whitegates
5/5
GoogleWeve worked with Whitegates now for a few purchases, Mandy and the team are honest and very knowledgable about the market in Crewe! Would highly recommend to anyone selling their property.
5/5
GoogleI used Whitegates to manage the sale of several properties recently and found them professional, helpful and efficient. Emma, Chloe & Connor secured buyers quickly, liaised with my Letting Agent to progress the sales and kept me informed throughout. I will definitely be using Whitegates again and can recommend their services whole-heartedly.
Hi Steve, thank you for the great feedback, and we are grateful for your continued business, we really appreciate it. Thanks, Whitegates.
5/5
GoogleAbsolutely pleasent team especially Sarah Payne who liased with us and the sellers keeping us all updated every week, thanks so much for all your help and great work.
Thank you Shaun, Sarah and the rest of the team are delighted to have been able to provide you with such a positive experience.
5/5
GoogleA really good Estate agents, they are happy to help with any questions and get back to you, with answers, lovely show round Agents who give us the time to look at the house. Many thanks. Sue and Steve.
Dear Sue and Steve, Thank you so much for your wonderful review and five-star rating! We're thrilled to hear you had a positive experience with our team. It's our pleasure to assist with any questions and ensure you feel supported every step of the way. We appreciate your kind words about Neil and are glad we could give you the time you needed. Best Wishes Whitegates Team
5/5
GoogleI want to say a massive thank you to Matthew and Connor. They have been great help throughout the sale of my property and been very professional whilst doing viewings.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Whitegates, Crewe won Trusted Agent.
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