Whitegates Broughton Astley reviews

★★★★★ 5/5

Google

I cannot reccomend Sue, Sam and the rest of the Broughton Astley Whitegates team highly enough. From the initial property appraisal, marketing, and final sale, the team have been professional, knowledgeable, personable and efficient throughout the entire process. There is always somebody to answer your call, and they go above and beyond in answering queries, updating on progress and bringing all parties together. An excellent service provided by an excellent team.

Matt · 30 May 2019

★★★★★ 5/5

Google

Great Service from the Team at Broughton Ashley I both bought and sold a property with them and would highly recommend their services. Sue Green made the whole experience seamless, listening and taking on board the Clients wishes, thanks should also be given to Matt who was always on the other end of the phone to answer any queries. A very well deserved 5* Rating

Kim · 19 April 2020

★★★★★ 5/5

Google

Our experience with Whitegates, Broughton Astley, was absolutely brilliant. From our initial meeting with Sue, the branch manager until completion we were treated with respect and by a team of Professionals. Alex was always accommodating when I phoned the office and spoke with him, a true professional. We had bought our house through this agency a few years ago, hence we returned to sell the same property as our previous experience had been outstanding, and we weren't disappointed this time.

Denise · 13 April 2021

★★★★★ 5/5

Google

We sold and bought though Whitegates (Broughton Astley) and we cannot thank Matt and Sue enough! Matthew Toon was our main contact and he helped sell our house within a couple of weeks and then helped us buy our dream home. We had a 28 day …

Melanie · 13 April 2020

★★★★★ 5/5

Google

Having sold many houses over the years, Whitegates have been the best Estate Agents I've come across. The team were so helpful and kept me updated along the way, big shout out to Sam and Lorraine, I will be recommending them to all my friends!

Sarah · 30 May 2018

★★★★★ 5/5

Google

Dealt with Matthew Toon who was an absolute professional. Always responded to an query and a thoroughly nice guy. My purchase was not straight forward and there were some legal technicalities which required time and patience to complete. …

Maria · 13 April 2020

★★★★★ 5/5

Google

I would highly recommend Sue and Matt at Whitegates in Broughton. They were very professional and attentive, providing me with regular updates of the sale of my home and made the whole process completely stress free.

Gareth · 8 March 2020

★★★★★ 5/5

Google

We used whitegates after having an unfortunate experience with another estate agent. We found Sue and her team to be proactive and helpful all through the house …

Lorraine · 13 April 2019

★★★★★ 5/5

Google

Sue and Matt were exceptional. Matt was always at the end of the telephone for me. Very professional. Would highly recommend them.

Julie · 7 September 2019

★★★★★ 5/5

Google

Good communication, very helpful and friendly service. Matt was excellent throughout our recent home move. Would recommend!

Matthew · 6 September 2020

★★★★★ 5/5

Google

Sue and the team gave a first rate service. I would highly recommend them.

Neil · 13 April 2021

★★★★★ 1/5

Google

Not only did I have to make a complaint 18 months earlier when I rented a house from them and received a refund for their poor work but then I had the unfortunate bad luck of wanting to buy a house which was sold by them as well. I bit my lip and had to go for it. Mitul Gadhia who is the company director ensured me this would run smooth and gave me all his faith into sorting a mortgage out for me. He came across professional and on the ball. He was keen to get my personal details and got back to me with mortgage deals. I accepted one and he said he would apply for it and let me know. Now, trying to get hold of this bloke was mere impossible from this point on. His communication skills were diabolical and pathetic. Considering the huge deal buying a house is, communication is EVERYTHING! I emailed, I left voice mails, I texted and I rang many times and he never got back to me. Weeks and now months we’re going by and the staff in the agents even agreed with me that it’s hard work getting hold of him... this was now laughable! One day at work I decided to ring him from my work mobile phone. Guess what, he answered immediately! I was shocked and clearly he had been ignoring me. He stuttered through the conversation trying to defend his horrendous communication and I wasn’t having any of it. He then told me the mortgage deal was no longer available and he hadn’t sent off my application!! I was now back to square one !! This is the DIRECTOR! He promised me I wouldn’t now pay a fee to which I said he wasn’t going to charge me anyway and then said he would give me cash back ( which I’m still waiting for, won’t hold my breath ) My mortgage was finally sorted out by a competent person who sorted it in a matter of days and I’m finally in my new house, months after I should have been. I’m still very bitter about Whitegates and Mitul who is incompetent and unprofessional. The couple I bought the house from I spoke too in person and they also said how disappointed in whitegates they were with the sale and communication. I would never use them again and never recommend them. Twice now in 2 years I’ve had to complain which is all basic stuff, it’s ridiculous.

Anotherthin · 13 April 2021

★★★★★ 1/5

Trustpilot

The Worst communication skills !!…

Not only did I have to make a complaint 18 months earlier when I rented a house from them and received a refund for their poor work but then I had the unfortunate bad luck of wanting to buy a house which was sold by them as well. I bit my lip and had to go for it. Mitul Gadhia who is the company director ensured me this would run smooth and gave me all his faith into sorting a mortgage out for me. He came across professional and on the ball. He was keen to get my personal details and got back to me with mortgage deals. I accepted one and he said he would apply for it and let me know. Now, trying to get hold of this bloke was mere impossible from this point on. His communication skills were diabolical and pathetic. Considering the huge deal buying a house is, communication is EVERYTHING!

Anotherthin · 8 August 2020

★★★★★ 1/5

Google

Would be 0 but that isn’t an option! Absolutely appalling service! Complete lack of communication! Blatantly lied to our faces and the only reason why we knew we hadn’t got the house was because we had driven past and seen a sold sign! We …

Maisie · 13 April 2020

★★★★★ 5/5

Google

Very pleased with the service and communication. Sue, Matt and Carol are a great team. The whole experience of the sale of our house beginning to end was completely stress free! Would highly recommend 🤗 …

Natalie · 8 March 2020

★★★★★ 5/5

Google

Very professional and helpful. Got numerious courtesy calls and support whilst waiting for offer acceptance. Even got my own private whatsapp chat with Alex who was extremely helpful.

Matthew · 23 July 2020

★★★★★ 5/5

Google

We were very pleased with the service and support we were given with both selling and buying our properties, and would not hesitate in recommending Whitegates to family and friends.

Trudy · 7 September 2019

★★★★★ 5/5

Google

Lovely staff who were always really helpful, and helped us find our first house and a house that we love.

Aaron · 7 September 2019

★★★★★ 3/5

Google

We're sorry to learn we didn't quite make 5 stars! Please contact broughton@whitegates.co.uk if you would like to give us some detailed feedback so we can improve our service. We want all of our customers to receive and feel like they have had a 5 star service from us!

Dawn · 31 March 2017

★★★★★ 5/5

Google

Our experience of Whitegates could not be more different from the previous reviewer! Sue Green dealt with marketing our house and she went "the extra mile" throughout! She was professional, understood all of our concerns and always came …

Susan · 13 April 2020

★★★★★ 3/5

Google

Thank you for your feedback Hugh. Do let us know what we could have done to make you rate us 5 stars?

Hugh · 30 March 2020

★★★★★ 2/5

Google

took 2 phone calls and one email before i got response to some vendor questions after sale

Dave · 13 April 2021

★★★★★ 2/5

Google

took 2 phone calls and one email before i got response to some vendor questions after saleNegative… More

Dave · 6 December 2020

★★★★★ 5/5

Trustpilot

Many thanks, Whitegates.

We are extremely happy with the professional advice, help and guidance that we received from Sue and the staff at Broughton Astley.

Kim · 3 December 2018