Whitegates Heanor reviews

★★★★★ 5/5

Google

Great service from the Whitegates Heanor Maintenance Team. Communication was clear and efficient from start to finish, and arranging access was very straightforward, thanks to Marie for coordinating everything so smoothly. Pete, who attended, replaced the dripping tap with a new one and was friendly, professional, and efficient throughout. The work was completed quickly and to a high standard. Very happy with the service overall, highly recommend!

Sarah · 13 February 2026

★★★★★ 5/5

Google

couldn’t recommend whitegates enough! So thorough and professional and cared the whole way through the process. Listened and took in any questions we needed to ask and gave us the up most support! Lisa made us feel comfortable and welcome from entering the establishment to leaving. We can’t wait to raise our family in our beautiful home. Thankyou :)

Cerys · 17 August 2025

★★★★★ 5/5

Google

I had some work done within the property I'm renting. Marie was really quick to book it in with me at a time that was convenient for me. Pete who came to do the work was very kind & completed it quickly and efficiently, without leaving any mess. Thank you both again!

Chantelle · 3 October 2025

★★★★★ 5/5

Google

Whitegates have just taken us on a journey to sell our home of 50 years - from the first visit Abbie made to see us we knew she was the right person for the job, with Louise at her side we were guided through the process and kept fully informed along the way. After 10 weeks we were done and dusted and we can’t thank the girls enough and would highly recommend Whitegates to anyone looking to sell their home.

Gordon · 24 June 2024

★★★★★ 5/5

Google

I had the pleasure of dealing with Lisa at Whitegates Heanor. Lisa was polite, explained everything to me and answered all my questions. She was incredibly personable and went above and beyond to help myself and my housemate while we were looking at potential rental properties and viewings. I would highly recommend Whitegates and Lisa to anyone and everyone! Thank you so much again for all your help.

Pomshka · 4 December 2024

★★★★★ 5/5

View Agents

Great service!

Sold and purchased through Whitegates Heanor. They were friendly, helpful and just very approachable. Photos of property were great. Fees are great value for money compared to other agents. Lovely touch of new home hamper when I collected my keys. Big shout out to Louise who was there for reassurance and liaising with solicitors when thing got a little fraught for me. Thank you so much Whitegates Heanor team. Kay x

Kay · 10 October 2024

★★★★★ 5/5

Google

Fantastic!!! is the only way to describe the service I have received, especially from Lisa. I contacted Whitegates recently as I was dissatisfied with my current agent. Lisa took the time to explain the services Whitegates offer, provide advice and execute a seamless transfer of agent. I have no doubt my tenants will be far happier dealing with Whitegates, as am I. I should have transferred the management of my rental property far sooner. Thank you Lisa, Paisley and Gemma

Karen · 27 February 2024

★★★★★ 5/5

Google

we have completed today thanks to Abbie and her team at Whitegates Heanor. We chose Whitegates after speaking to a few agents. Abbie was very professional and friendly , giving us useful advice for our straight forward sale of our home. Honest and realistic valuation led to a sale within a week. Excellent communication throughout the transaction with all the team. Well done Whitegates! We would recommend to anyone thinking of selling.

Donna · 20 May 2024

★★★★★ 5/5

Google

I've dealt with many estate agents however Whitegates heanor easily tops the lot. The ladies at the heanor branch are superb to deal with as a landlord and property developer when buying and selling. As a buyer and seller, they make the process easy with great communication until exchange and as a landlord, the office fulfil what a landlord expects; Looking after your properties, making sure they are available to help the tenants when needed - which is key to keep the tenants happy and income coming smoothly, as well as give competitive rates. Personally the main thing I like about the company, is that everything is done in-house, to make transactions easier, smoother and quicker to deal with. Other/majority of estate agents are under the Connells umbrella who, because they are so big, have lost their customer relationship touch and focus on numbers. The individual agents might be good however there are so many different departments which deal with certain areas in the Connells umbrella which gets messy, takes time to get stuff sorted and you don't get the best overall service. Landlords are numbers to them, a target for monthly income to get, then forgotten about once you sign up. Myself and my Tennants have not been happy with that service so moved to Whitegates. I would highly recommend Whitegates to landlords and want to thank Lisa and the team for their work and dedication, keeping my Tennants happy, and not seeing me as a number and monthly target but as a individual business they want to work with and I look forward to bringing more business to them in the future.

David · 1 November 2023

★★★★★ 5/5

Google

I have used these for the purchase of my new home from start to finish they have been amazing every step of the way most helpful and obliging.. I’ve requested numerous appointments and Mary was there helping me with the purchase phoning solicitors generally everything I needed .. I can highly recommend the staff for there prompt response to my needs … they make Whitegates .. thank you so much for making my dream reality Mary ….

Angie · 14 December 2023

★★★★★ 5/5

Google

We have recently sold and bought with Whitegates Heanor. An experience I couldn’t recommend enough. The team at Whitegates are so friendly, extremely helpful and very knowledgeable. The team who help us, Sally, Louise and Abbie were crucial in the success of our move. We first put an offer on a house before having ours on the market, within the space of a week the Whitegates team had come to value, take professional pictures and had our house on the market. They already had many viewings lined up for us and that same weekend we had accepted an offer. Their help didn’t stop there… throughout what is a stressful time Whitegates supported and guided us through the process. They were excellent at updating and keeping everyone in the chain working hard to reach a completion. A personal thank you to Sally, Louise and Abbie who were always on the other end of the phone ready to help. We are now settled in our new house and couldn’t be happier with our whole experience with Whitegates.

Crischaela · 23 August 2023

★★★★★ 5/5

Trustpilot

Buying and selling with the best team at Whitegates

We have recently sold and bought with Whitegates Heanor. An experience I couldn’t recommend enough. The team at Whitegates are so friendly, extremely helpful and very knowledgeable. The team who help us, Sally, Louise and Abbie were crucial in the success of our move. We first put an offer on a house before having ours on the market, within the space of a week the Whitegates team had come to value, take professional pictures and had our house on the market. They already had many viewings lined up for us and that same weekend we had accepted an offer. Their help didn’t stop there… throughout what is a stressful time Whitegates supported and guided us through the process. They were excellent at updating and keeping everyone in the chain working hard to reach a completion. A personal thank you to Sally, Louise and Abbie who were always on the other end of the phone ready to help. We are now settled in our new house and couldn’t be happier with our whole experience with Whitegates.

Connor · 22 August 2023

★★★★★ 5/5

Trustpilot

Wonderful

We listed our property for sale through Whitegates (Heanor) and they have been nothing but wonderful. I have dealt with Abby, Louise, and Sally and all 3 have been nothing but polite, accommodating, and unerringly professional. They have been consistently helpful and friendly and I cannot fault them at all. Thank you for all your advice and patience over the last few weeks, you've gone above and beyond and we really appreciate all that you have done.

Jess · 6 October 2023

★★★★★ 5/5

Google

I have used Whitegates Heanor to manage my rental property for over a year now and the service has been excellent. There has been maintenance issues recently which unfortunately resulted in a need to claim on my insurance. Lisa was …

Karen · 13 April 2025

★★★★★ 5/5

Google

We chose Whitegates in Heanor to sell our property because they were local and their sales charges were transparent. They also recommended an excellent conveyancing solicitor again with transparent charges. Our property took about 6 weeks to sell and 10 weeks to complete , we are delighted with the whole experience delivered by the team at Heanor , special thanks to Louise and Abby . Would not hesitate in recommending this branch .

Carol · 21 September 2023

★★★★★ 5/5

Google

We were shown around a house by Lisa today who was great. She was extremely professional and answered any questions that we had, along with followed up any snags with the landlord. Thank you Lisa :)

Olly · 25 May 2025

★★★★★ 5/5

Google

Great help, Marie and Pete were extremely helpful my problem was fixed that day, the job proved harder that it should have been and Pete stayed until it was fixed and sorted 😌 …

Paige · 28 May 2025

★★★★★ 5/5

Google

Whitegates have just succeeded in selling my property , I found them to be very professional in every part of the process. They kept me fully informed with everything that happened in a friendly manner and nothing was to much trouble for them.. I highly recommend Whitegates to deal with your sale or purchase or rental property, inwish I could give six stars I was so impressed,

Kevan · 1 November 2025

★★★★★ 5/5

Google

We have had a great experience with Whitegates Heanor. They were always polite, responsive and helpful throughout the sale of our property, in person or by phone and text. Their initial assessment of our house was thoughtful and insightful. Spending time to identify and recognise features of the property to help the sale process. They had good Knowledge of the local property market and needs of customers which proved accurate and positive. Whatever our query they answered promptly, taking questions further and finding information out when appropriate, getting back to us as agreed. We would recommend them as agents as they are positive, respectful and proactive. We had a good selling experience.

Kernicterus · 17 June 2025

★★★★★ 5/5

Google

Maintenance team on the lettings side are great, spoke to Marie and within a couple of hours Aaron was here to rectify my issue. Was dealt with swiftly and sorted within 4 hours. Amazing service, thank you both!!

Leanna · 2 April 2025

★★★★★ 5/5

Google

Louise was a massive part of moving journey and ensuring all parties was aligned at all times ! Amazing service from Louise !

Jessica · 11 September 2025

★★★★★ 1/5

Google

Really disappointed with our experience. We had arranged to view a property of theirs, first it was changed to the next day last minute, then on the day of the viewing, the agent was 30 minutes late. They also had another potential tenant viewing at the same time, but did not tell us this prior. The lady spent most of the time on her phone, did not show us around and was incredibly rude when we asked about whats going to be done about paint all over the floor if we were to move in, she said "well you can clean it or scrape it off yourself". Very unprofessional and unhelpful. It's a shame, as it was a nice property but the agent didn't seem interested at all, so completely put us off.

Kirsty · 27 December 2023

★★★★★ 5/5

Google

Working with the team has been a seamless experience. They are exceptionally organised, efficient, and proactive in their approach, ensuring every stage of the process runs smoothly. Communication is clear, consistent, and timely, which makes collaboration effortless and builds real confidence in their service. Their professionalism and attention to detail set them apart. A reliable and capable team who make transactions straightforward and stress-free

Brooke · 1 November 2025

★★★★★ 5/5

Trustpilot

I contacted many agencies and only…

I contacted many agencies and only Whitegates stepped into the situation and helped me with kids and my mother rent a beautiful house in Heanor.I love our house very much. I am very grateful and thank God that I met you, the Whitegates team.

Maria · 15 November 2024