Trusted Agent profile · Heanor
Verified
★★★★★
316 reviews across 4 platforms
37 Derby Road, Heanor, DE75 7RG
Part of Whitegates, see every office.
Whitegates's office in Heanor, at 37 Derby Road, is rated 4.7 out of 5 across 316 reviews on four platforms, including 291 Google reviews rated 4.7.
291
Reviews on Google
This office
5
Reviews on Facebook
This office
1
Reviews on View Agents
This office
19
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We know that moving house is an exciting time and we're here to help you every step of the way whether you are selling, buying or renting. We offer all of the traditional estate agency services at a fair and transparent price. We have a small team of local property experts who live and raise their family in the area. We also never forget that our business would not be here without local people choosing to use Whitegates and so we support them back by giving our time and money to local sports teams, schools and other organisations. We would love to help you with your next move, so please call us on 01773 760311 or email us at heanor@whitegates.co.uk or visit our welcoming office on Derby Road, Heanor - you can park right outside the door!
Every review we hold for the Heanor office, from every platform, shown as written. First names only.
5/5
GoogleWe brought a house through Whitegates Heanor and it was plain sailing. Friendly helpful team who was always on hand to help. Communication was brilliant and couldn’t pick fault at all. Would highly recommend and use in the future. Many thanks Scott and Sarah
5/5
GoogleYou never find out how good a company really is, until something goes wrong usually. The boiler in our house just stopped working about a month ago; which is never good in the colder months. Whitegates and most notably Gemma, organised to get an engineer out to us by the next day and a little less than a week later; we had a new boiler. She kept us updated throughout over the phone and email and not only that; she also arranged to drop some heaters off so we wouldn't be cold in the house! Not only that; she called us a few days later; just to check that we were ok! Awesome... I was staggered how good the customer service was - having experienced a boiler that needed replacing at a previous house we had rented from a different letting agency in the past (which was a total knightmare) the difference in how Gemma and the team handled it was "night and day" with our only other point of comparison. Gemma and the team are awesome!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHighly delighted with the service we received. The friendly staff have helped us with every step involving the purchase of our new property and the sale of our old property. Nothing has been too much trouble and all done with a smile and a laugh. Sale and purchase all in place within a week. Special thanks to Abby and Mary
5/5
GoogleGemma is truly one in a million, this weekend she has gone above and beyond. Not only dealing with the practicalities of dealing with a leak in my rented property, getting someone out on a Sunday afternoon to deal with it but also continually checking in on me to ensure that I was okay and keeping me informed about what was happening! Whitegates have got a diamond there, her skills in dealing with people are second to none!
5/5
GoogleYou never find out how good a company really is, until something goes wrong usually. The boiler in our house just stopped working about a month ago; which is never good in the colder months. Whitegates and most notably Gemma, organised to get an engineer out to us by the next day and a little less than a week later; we had a new boiler. She kept us updated throughout over the phone and email and not only that; she also arranged to drop some heaters off so we wouldn't be cold in the house! Not only that; she called us a few days later; just to check that we were ok! Awesome... I was staggered how good the customer service was - having experienced a boiler that needed replacing at a previous house we had rented from a different letting agency in the past (which was a total knightmare) the difference in how Gemma and the team handled it was "night and day" with our only other point of comparison. Gemma and the team are awesome!!
5/5
GoogleAbsolutely OUTSTANDING service. They were that easy, and so friendly to deal with when selling our property, they actually felt like an extended family. It really was a pleasure selling our property with them and can't recommend them enough. Well done Whitegates you was all totally outstanding.
5/5
GoogleWhitegates have been managing my rental property in Heanor for the last few years, and have always been very proactive with any issues, and quickly resolve any problems that occur. When tenants have given notice, there has been a very swift changeover of tenants, and have never experienced any issues with rent - always bring paid, and on time. Although the cleanliness of the house at the end of tenancy sometimes leaves a lot to be desired, Whitegates have always taken steps to resolve this, and are strong advocates of money being taken from the bond, when absolutely necessary, to rectify this. A very special thanks to Lisa over the recent change of tenants, at a very difficult time for me personally, went way above and beyond the normal customer service expectation. I would highly recommend to both landlords and tenants for an excellent service.
5/5
GoogleHighly recommend Whitegates at Heanor, all staff are extremely helpful & very efficient. A special mention to Lisa who has gone above & beyond for us. The customer service is excellent & they are so professional, I can’t recommend this agent enough
1/5
GoogleTerrible People. had a viewing was told had to check with the landlord first. i imagine these people, Pre judge you and if on the outside you do not meet there criteria they fob you off. why would you need to check with the landlord ? the whole reason the landlord is using you is to take away the headache from themselves? Anyway was told the landlord decided to go privately. Surprise, surprise! its still up for let! does not matter how well paid you are or how good your previous references are, if they do not like the look of you your not getting in!
5/5
GoogleProfessional from start to finish, shown the upmost care, was very helpful with any enquiries we had. Provided us with a welcome box which was really thoughtful and lovely, gave me and my partner the opportunity to raise our family in our dream home. By far the best agents in the country. Can’t praise them enough.
1/5
GoogleRude staff (not all but a couple) looked down on by a young lady when calling in heanor branch. Property was severely mouldy. Tried to accuse me and my partner of damage to the property that was already clearly stated in the tenancy agreement. Bombarded with letting visits the moment we sent leaving notice and tried but failed to negotiate some of our bond. Absolutely disgusting behavour. Needless to say I got the full bond back.
5/5
GoogleThe team at Whitegates Heanor have been amazing throughout my recent sale. From the initial valuation with Abbie, to getting high quality photos for my home going on the market, and Louise chasing the buyer in the final stages of sale. Everyone I spoke to made me feel comfortable and provided reassurance when needed. They were always contactable and happy to help! I would highly recommend Whitegates Heanor, and want to say a huge thank you to the team!!
5/5
GoogleWhat a wonderful team at Whitegates! I have previously purchased through the Heanor branch and now let out a property with them. The whole team are so lovely to deal with, could not recommend more highly! Always really professional, efficient and have great knowledge of the area, Lisa especially. We use the fully managed service for our rental which is great to know that everything is taken care of and you have full support, years of knowledge and experience and they're always on hand if you need anything. We're in the process of purchasing another rental property and will of course will be using Whitegates Heanor
5/5
TrustpilotWhitegates have been great with their…selling practice
Whitegates have been great with their support. Has a buyer i have received regular updates and able to make several visits to the property i am purchasing. Mary has been particularly helpful and supportive with getting up to date information from 3rd parties.
5/5
GoogleNatalie and Abbie of Whitegates were fantastic in the sale of my mothers property. It wasn't the easiest sale with delays and frustrations. But was updated at least once a week throughout the whole process. Being an ex estate agent myself I'd like to think I am in a good position to give an honest opinion. Would recommend them to anyone looking to sell their house. Thanks guys.
5/5
GoogleHave used Whitegates for last two years for full tenancy management of shop premises. Lisa is always responsive and available to solve any problems or issues. Willing to go the extra mile when needed. Have no hesitation in recommending them for tenancy management.PositiveResponsiveness, Professionalism
5/5
GoogleThe Whitegates Team in Heanor were brilliant in dealing with the sale of our property recently. They always responded to any queries we had really promptly. They made sure we were always kept up to date with everything that was happening. And really helped in taking away the house sale stress! Thanks again for all your help. Great job keep it up!PositiveResponsiveness
5/5
GoogleWe highly recommend whitegates in Heanor, after finding a property on the market we needed a quick sale of our existing house whilst getting the most money out of our property and we contacted whitegates who were fantastic from the get go and achieved in us doing so. Whitegates instructed they’re rental manager Lisa to see us the next day and give us advice on the possibility of renting our existing property and valuer Abbie the next day to give us further options, after assessing the advice given we chose to sell and Abbie had our property on the market within a couple of days. Whitegates gave us great advice to evaluate which options suited us best whether to rent or sell with a friendly and professional approach. We would highly recommend the team and would like to say thank you for assisting us in moving house! ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleNatalie and Abbie of Whitegates were fantastic in the sale of my mothers property. It wasn't the easiest sale with delays and frustrations. But was updated at least once a week throughout the whole process. Being an ex estate agent myself I'd like to think I am in a good position to give an honest opinion. Would recommend them to anyone looking to sell their house. Thanks guys.
5/5
GoogleWhat a great service, Abby has a thorough knowledge of values in the area. Louise and the team were super arranging viewings and chasing up offers. Very reasonable fees…. Very happy customer!
5/5
GoogleCannot thank Sally and Louise enough for all their support with the sale of one of our properties, it’s been a difficult path to navigate at times and they’ve been a massive help all the way through! Would not hesitate to list with them in the future! Highly recommended!
5/5
GoogleWe received fantastic service from Lisa and the lettings team who found us a new tenant for our let property. Queries were always answered promptly and efficiently. Whitegates were the cheapest rate around and I don’t think we could have got any better service elsewhere. Thank you!
5/5
GoogleWhitegates do a brilliant job for me. I bought a house 3 years ago and rent it out, I don’t have time to deal with any issues from the tenants, Whitegates deal with everything, I never hear from the tenants which is ideal, they charge a very fair price and their customer service is excellent. Would highly recommend to anyone in the area!
5/5
GoogleFrom the first time we spoke on the phone to completion everything just fell into place .Would like to thank Sally Louise and Chris so professional through the whole sale of the property. 5 Star plus from me many thanks . Once again thank you kindest regards 👍
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Whitegates's Heanor office has 316 reviews across four platforms: 291 on Google, 5 on Facebook, 1 on View Agents, 19 on Trustpilot.
Whitegates Heanor is rated 4.7 out of 5 across all 316 reviews, and 4.7 out of 5 on Google from 291 reviews.
Whitegates Heanor, 37 Derby Road, Heanor, DE75 7RG.
