Every review we hold for the South Elmsall office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI recently had a truly awful experience with Whitegates estate agents , and I feel compelled to share my story so others can avoid the same distress. I had an offer accepted on a property they were marketing, and everything seemed to be progressing smoothly. However, without any communication whatsoever, Whitegates removed the property from the market. This left me in an incredibly difficult position, as I had already accepted an offer on my own property based on the understanding that I would be moving into the house they were selling.
The lack of communication was appalling. Not only did they fail to inform me of their decision, but when I contacted them to understand what had happened, the employee I spoke with displayed a complete lack of empathy. They essentially blamed me for not keeping them informed of the status of my own property sale. I was under the impression that it was their responsibility to manage the sale process and keep all parties informed. It seems this is not the case.
This situation has left me with nowhere to go. I am now scrambling to find a new property, having already sold my own home. The stress and inconvenience this has caused are immense. What makes this even more disturbing is that I have since spoken to other individuals who have used Whitegates in the past, and they have reported similar experiences. It appears this lack of communication and disregard for clients is common practice for this firm.
I would strongly advise anyone considering using Whitegates in South Elmsall to think very carefully. My experience has been incredibly stressful and costly, and I wouldn't want anyone else to go through the same ordeal. Their lack of communication, coupled with their apparent lack of concern for the impact of their actions on their clients, is simply unacceptable.
Doulton · 21 February 2025
★★★★★ 1/5
FacebookA property went on Rightmove on 1st May a Sunday when whitegates is closed. The following day is Bank holiday Monday, I did ring both days but they were closed. So I rang first thing today the first day they’re actually open after listing the property, to be told they had sold it over the weekend that the seller had accepted an offer, well why not communicate with your vendor before listing it then and why list it on Rightmove on Sunday then?Just wasting people who are looking for a property time.
Lindsey · 3 May 2022
Agent replied · 3 May 2023
Hi Lindsey, apologies you are disappointed that you have missed on a property which may have been of interest to you, however the decision is out of our hands. The viewing had already been booked in over the weekend before the property went live and th… See more
★★★★★ 1/5
GoogleMy partner & I wanted to view a property so sent an email enquiry. Had a quick response from Yvonne, however it was like chatting with the computer says no character from Little Britain. The conversation was incredibly difficult, not helpful at all. Will not bother trying to buy a house from them nor would I consider selling through them if their staff can't be bothered to try get a sale.
Donna · 8 October 2024
★★★★★ 1/5
GoogleBooked an appointment to view a property on arrival at the property For Sale several other couples viewing the property. When contacting Whitegates for an explanation as to why we had not been contacted or made aware of the group viewing we was advised this is normal procedure even though we had been the 1st to make the appointment to view. Not good practice, be aware when requesting to look at homes others may also be booked in with you! Poor practice lack of professionalism and down right disrespectful to people who take time out to book appointments.
Karen · 7 March 2024
★★★★★ 5/5
GoogleYvonne was very helpful during the purchase of the house. Always responding quickly. I would recommend.
Klaudia · 7 March 2024
★★★★★ 5/5
GoogleOnce we understood the app which took a while as not all the food we wanted was on the app, but the staff were very helpful .
Linda · 8 March 2021
★★★★★ 3/5
GoogleWeb site hard to navigate Only wanted to look a house up on my street
Jack · 8 March 2022
★★★★★ 5/5
GoogleThe team did an excellent job selling our house in Hemsworth at this difficult time.
R · 20 March 2021
★★★★★ 5/5
GoogleRating only, no written review.
Danyal · 20 October 2025
★★★★★ 5/5
GoogleVery polite and quick service a must for house sale
Joan · 7 April 2020
★★★★★ 5/5
GoogleVery polite and quick service a must for house sale
J · 8 March 2020
★★★★★ 1/5
GoogleTerrible customer service
Joshua · 8 March 2021
★★★★★ 1/5
GoogleIgnorant pepole
Daniel · 15 July 2024
★★★★★ 1/5
GoogleNot professional
Richard · 8 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
