Whitegates Walton Vale reviews

★★★★★ 1/5

Google

I recently had these guys conduct a valuation on my property in a nearby area. Not only did James massively undervalue my property (£40k less than what it actually sold for), but he also went on to say that only three roads in the area were worth living on, Alexander Drive, Orrell Lane, and Albert Drive. After obviously going elsewhere for a more professional approach, we thought we were done with Whitegates... but we couldn't have been more wrong. We noticed a house for sale in an area we personally desired, but unfortunately, Whitegates was handling the sale. We placed an offer at the asking price, but after completing a structural survey, we realized the property needed significant work. As a result, we attempted to reevaluate our offer, only to be told, "That will not be happening, as we are well-trained in our valuation skills." Nonetheless, we decided to proceed at the asking price. However, after struggling to gather information from both Whitegates and the seller, we asked our solicitor what could be causing the delays. Their response? "Have Whitegates confirmed probate for the property?" We asked Whitegates this question, but the only response we received was, "The seller's solicitor will know." Weeks went by before they finally admitted that the seller did not have probate, meaning a possible delay of several months. Then, James informed us that the property was being removed from Whitegates' listings, only for it to reappear a few weeks later at our reevaluated price. If you've read this and still think they will do you justice, good luck. Edit after reply - "we would start by putting the property up at 315, however I really don't think it will reach that and if it doesn't within a few weeks we will look at lowering this to 300". I've requested the phone call between myself and James and would highly recommend you guys stop digging a hole. 2nd edit- I have stated my experience with you guys. I have since received an unprofessional phone call from James and the matter has been raised up the chain and left with Debbie. Please do not force my hand in adding a transcript once the call recording is received. # Quote of the edit "at the end of the day, I do this for the money" - James

Christopher · 20 March 2025

★★★★★ 5/5

Google

Leeanne and Richard have been amazing throughout the whole of my time purchasing my new home. I was able to contact Leeanne any time during the offer process and getting Richard to contact me on the day to discuss mortgage applications was a massive help. Leeanne was there for me via phone and email and nothing was too much trouble for her that day. She even stayed back late so she could deal with all parties involved in the offer process and we were not waiting over the weekend. I am very happy with the service that has been provided to me from Leeanne and Richard and they have made this process very easy for me by helping me every step of the way.

Jane · 22 November 2025

★★★★★ 5/5

Google

I recently had a fantastic experience with this estate agency, and I would like to express my appreciation to Carl, Andrea, Debbie, and Leeanne for their exceptional service. The entire team at this agency was highly professional and efficient, providing outstanding support throughout the process. Each member of the team played a crucial role in making my experience positive and enjoyable. They were always responsive, proactive, and went above and beyond to address my needs and concerns. I highly recommend this estate agency, they truly exceeded my expectations, and I am grateful for their outstanding work in helping me achieve my property goals. Thank you!

Bernardo · 20 March 2024

★★★★★ 5/5

Google

Having had a viewing with Whitegates Walton that didnt quite meet my needs i spoke with the agent who put my requirements into the office, i then got a call from Leanne about a property that ticked all my boxes and i wanted to view, as i work i could only do a Friday or Saturday. Unfortunately all the slots had been taken and we could ot get diaries to match for over a week, i thought all was lost. Luckily Leanne organised an in between appointment for me with one of the viewing agents for the next day when i was doing other viewing. I got the viewing, loved the house and put an offer i that evening. I am pleased to say it was accepted and am now waiting for all the legal stuff to get sortedagain dealing with Leanne to get it all sorted. Special mention to Milly as well for doing the viewing, thanks a lot.

Michael · 20 March 2024

★★★★★ 5/5

Google

Massive thank you to Leeanne for all of your help in getting my offer accepted, and to date. So far my experience with Whitegates has been great. Leeanne is very professional and I appreciate your great communication and how accommodating you have been with times for viewings. Leeanne has been a pleasure to speak too throughout this process. Thanks so much for your wonderful energy. Extremely professional whilst incredibly friendly and approachable. Would highly recommend! Chloe ☺️

Cmf · 20 March 2024

★★★★★ 5/5

Google

I am over the moon and can’t thank Leeanne enough for all her hard work to get my offer accepted on my dream home. Leeanne went above and beyond to make sure I didn’t miss the opportunity to view the property and from the first phone call I …

Melissa · 22 April 2025

★★★★★ 5/5

Google

I live in Australia and was trying to sell my deceased mums house remotely. My Auntie was in Liverpool and picking up a lot of the day-to-day stuff that was needed. We had a bad experience with a different estate agent and then decided to …

Jacqui · 22 April 2025

★★★★★ 5/5

Google

Leeanne was absolutely wonderful at finding our house that met our requirements. Very good advices received from her , shown us all details we wanted . She has been kind and patient during the process .Could not be happier , we will highly recommend her. We thank her for making it possible

Ion · 29 December 2024

★★★★★ 5/5

Trustpilot

Would highly recommend

We have had a very positive experience with Whitegates so far, our property has been listed with them for only 3 weeks and we have just had a offer to which we are very pleased with. Great service and very helpful and friendly staff. Debbie originally came out to see us and was very knowledgeable and professional, we actually had another meeting booked also with another estate agent,but cancelled when we met Debbie. We have now dealt with Leanne who has organised the viewings and is so lovely and helpful, she provides lots of updates and and nothing is too much trouble.

Emma · 3 May 2023

★★★★★ 5/5

Google

I found Whitegates to be professional and efficient. They helped me to process my offer quickly and without any fuss. Leanne was very helpful and made the process very easy. Every one I spoke to within the company was excellent at their job.

Paul · 20 March 2025

★★★★★ 5/5

Google

My experience with Whitegates has been absolutely positive so far. I chose Whitegates due to friends having positive experiences, and a branch being local to where I live. I met with Amber at first, she worked very quickly and efficiently with photographing the house, which was put on sale that very day. I was kept informed of all viewings which I really appreciated. A few days later I was informed of progress by Leeanne. Leeanne was great, she worked so hard to get a fair offer for me, I can't thank her enough! There are a few more things to finalise but I am overjoyed, all this achieved in less than 3 weeks, this has been so much quicker & stress-free than I anticipated, I would highly recommend Whitegates to anyone!

Yvette · 20 March 2023

★★★★★ 5/5

Google

I cannot recommend Whitegates Walton Vale highly enough. Amber came out to give me a valuation & take photographs very promptly. My property was listed on Rightmove by the end of the day & I had secured a huge amount of viewings very quickly. Leeanne was absolutely brilliant when it came to negotiating the best sale price on my behalf & keeping me constantly up to date. She was so friendly & enthusiastic, it was clear that she just wants to get the best result for her client & used her many years of experience to do so. I would advise anybody looking to sell a property in this area to instruct Whitegates Walton Vale, you will not be disappointed.

Giles · 20 March 2023

★★★★★ 5/5

Google

Leeanne has been brilliant with our buying process so far. As FTB it’s a daunting process but Leeanne called us immediately to tell us all the documentation we would need and put our offer forward to the seller almost immediately which resulted in our offer being accepted. She even arranged calls with mortgage advisors and sent over quotes for conveyancing while the offer was going through, making everything as easy and slick as possible. Hard to believe how quickly things are moving with the help of Leeanne and everyone at White Gates Walton Vale.

Lydia · 20 March 2023

★★★★★ 5/5

Google

I went with Whitegates to view a property and placed an offer which was accepted by the seller with the help of Leeanne. Leeanne responded to emails promptly and efficiently. Thanks, Leeanne! ✨ Andrea Speare’s is the sales & letting negotiator and is my main contact. Andrea is very polite and efficient assisting me moving forward with the purchase. Hopefully it’s a prosperous new year all round. Thanks for your support so far, Andrea. ✨ Leanne aided me to use their mortgage advisor Carl Mckenna who has helped me find a suitable mortgage which has been approved. As a first time buyer, so far Carl has made the process straightforward and has a friendly and positive approach. I couldn’t have asked for a better advisor. Thanks, Carl ✨

Cherese · 20 March 2023

★★★★★ 5/5

Google

I went with Whitegates to view a property and placed an offer which was accepted by the seller with the help of Leeanne. Leeanne responded to emails promptly and efficiently. Thanks, Leeanne! ✨ Andrea Speare’s is the sales & letting negotiator and is my main contact. Andrea is very polite and efficient assisting me moving forward with the purchase. Hopefully it’s a prosperous new year all round. Thanks for your support so far, Andrea. ✨ Leanne aided me to use their mortgage advisor Carl Mckenna who has helped me find a suitable mortgage which has been approved. As a first time buyer, so far Carl has made the process straightforward and has a friendly and positive approach. I couldn’t have asked for a better advisor. Thanks, Carl ✨

Cherese · 1 February 2023

★★★★★ 5/5

Google

Purchasing a property and getting a mortgage is possibly one of the most daunting experiences of your life but made so much easier thanks to their mortgage broker, Carl. He makes the whole process so much easier for you and is truly a seamless experience. He is open and honest and there are no hidden charges. He literally did all of the work and arranged our mortgage for us. I could not recommend more. Thank you Carl!

Wendy · 20 March 2023

★★★★★ 5/5

Google

Thank you so much Leeanne from Whitegates in Walton Merseyside. Leeanne has Bern my point of contact and she has kept me well informed through my house hunting journey. Leeanne has made it smooth and easy as well as getting me the outcome I wanted. Thank you again Leeanne fir all of your hard work.

Heather · 17 July 2024

★★★★★ 1/5

Google

Once again Whitegates have let myself and wife down again! Enquired a viewing for BEAVER Grove of Walton Vale and failure to get back in touch with me regarding a viewing, as promised!!! I know this is business needs at their end, but, a lack of communication within any company with potential customers is a must and to keep them informed if what's going. This is very unprofessional once again on their part considering that I already gave them a 1 star before for lack of communication.

Phillip · 22 May 2025

★★★★★ 5/5

Google

Massive thank you to Leeanne for all of your help in getting my offer accepted, and to date. So far my experience with Whitegates has been great. Leeanne is very professional and I appreciate your great communication and how accommodating … More

Chloe · 5 January 2025

★★★★★ 5/5

Google

Leeanne is amazing, really professional and helpful. The house sale was so fast, she came to value the house, a few days later it was on the market, it’s now sold all thanks to her. She has been so helpful and kept in touch every step of the way. Would highly recommend Whitegates. Thanks so much leeanne. 5 stars.

Kate · 20 March 2024

★★★★★ 5/5

View Agents

Fantastic guidance and Support from Leanne

I would like to thank Leanne for all of her hard work and Support given to me while purchasing my home. Leanne's communication was the best , updating every move and guidance through the whole process. Leanne made me feel at ease . And I will be recommending Leanne to friends and family in the future. I also loved the fact that Leanne was as excited as me when she delivered the news that I had been successful with my offer. Thank you so much Leanne you are a star in every way. Best service ever

Heather · 24 August 2024

★★★★★ 5/5

Google

Highly recommend using Walton Vales Whitegates Estate agency, A very efficient, professional and knowledgeable company who have worked double quick time in helping get our property sold. Starting with James's help and guidance in setting a sale price and Leeanne's constant communication to arrange double figure viewings and follow ups to obtain offers before advising on best options has made the process of selling very smooth and stress free. Thanks Guys.

Anthony · 20 March 2023

★★★★★ 5/5

Google

Hi this was an efficient and positive customer experience from valuation to offer being accepted. House was put up for sale promptly same day as pictures were taken on a Thursday, then numerous viewings planned in at convenient times and all close together so no waiting around on the Friday and Saturday. By Tuesday I had accepted the best of 3 offers and was kept up to date fully at all times by Leeanne who I spoke to most over those few days. That was offer accepted in just 5 days! Just waiting on the legal side to complete then will be on the move, cannot recommend highly enough if you are thinking of selling your property. Amazing and many thanks to all who were involved with my property.

Helen · 20 March 2022

★★★★★ 5/5

Google

I would definitely recommend using Whitegates Walton Vale Estate Agents. As a first time buyer we have really struggled in the current market. I would like to thank Leeanne especially for all her help, support and guidance whilst we’ve been searching for our first home. Leeanne went above and beyond to really push for our offer to be accepted, understanding we were eager first time buyers and had been searching for our first home for a very long time! We are so excited to get in and make memories, thank you Leeanne and the team for making this possible!

Zoe · 20 March 2022