Every review we hold for the Pontefract office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA big thank you to all the team of the Pontefract, Whitegates!
After being on the market with a previous estate agents, the marketing was stale and the viewings were minimal, until we changed to Whitegates.
Numbers were up, plenty of positive viewings and we accepted an offer within two weeks.
The help and assistance didn’t stop there, with regular updates from the team, themselves pushing both parties solicitors, we completed - from the viewing to completion was less than 7 weeks, with no stresses at all!
Jordon · 22 December 2025
Agent replied · 23 December 2025
Hi Jordon, Thank you so much for taking the time to leave such a fantastic 5-star review 🌟
We’re delighted to hear that your experience with our Pontefract team was such a positive one, especially after the challenges you faced previously. It’s great to know that our marketing approach, increased viewing activity, and proactive communication helped achieve an offer so quickly and a smooth completion within such a short timescale.
Your kind words about our team’s support and dedication throughout the whole process truly mean a lot to us. Thank you again for trusting Whitegates, it was a pleasure to help you move, and we wish you all the very best in your next chapter 🏡
★★★★★ 5/5
GoogleWe had an excellent experience with Yvonne at Whitegates Pontefract. She was absolutely amazing throughout the entire process of selling our home. Yvonne was not only professional but also incredibly supportive, kind, and helpful in her approach.
Our sale took over a year and a half due to various challenges with buyers’ chains, but Yvonne remained patient and encouraging every step of the way. Her dedication and consistency gave us great reassurance during what could have been a very stressful time.
We’d also like to thank Amanda, who was equally wonderful and stepped in to support us whenever Yvonne was unavailable.
Thanks to their combined efforts, the sale was finally completed smoothly. We truly appreciate all the help and would highly recommend the team at Whitegates Pontefract!
Lovina · 22 August 2025
Agent replied · 17 October 2025
Thank you so much for your kind words and 5-star review! 🌟 We’re delighted to hear you had such a positive experience, and we’re especially pleased that Yvonne and Amanda were able to support you every step of the way.
Selling a home can be challenging, especially with the delays you faced, so it’s wonderful to know their patience, professionalism, and dedication helped make the process as smooth and stress-free as possible.
We truly appreciate your recommendation and your trust in our team, and we look forward to assisting you again in the future., The Whitegates Team 💙
★★★★★ 5/5
GoogleWhitegates pontefract estate agents....Absolutely 💯 recommend them 👌 I got my dream home 🏡 through them and can't thank them enough. Especially Yvonne Cusworth, who was so patient with Always there to help and answer any questions, I would also like to thank Amanda aswell 😊 Thanks so much at Whitegates. You all do a fantastic job 👏 …
Janice · 13 April 2026
★★★★★ 5/5
GoogleThe team at Whitegates have been brilliant throughout the sale. Yvonne and Amanda were always on hand to help and to chase queries and they are a credit to the team. They were very understanding and accommodating to us as first time buyers and we would certainly recommend Whitegates! Thank you very much for all of your help.
Madison · 18 June 2025
Agent replied · 15 July 2025
Thank you so much for your wonderful 5-star review! We're thrilled to hear that your experience as first-time buyers was such a positive one. Yvonne and Amanda will be absolutely delighted with your kind words, they truly are a credit to our team. We're so pleased we could support you throughout your journey and make the process as smooth as possible. Wishing you all the best in your new home, and thank you again for the recommendation!, The Whitegates Team 🏡💙
★★★★★ 1/5
TrustpilotThe most rude
The most rude, arrogant agency I've ever come across. Want a guarantor because I'm on benefits, but someone working doesn't need a guarantor absolutely disgusting the way they treat you all because you're on benefits you get treated differently, absolutely disgusting makes me absolutely. Vile and disgusting and they don't like me because I'm on benefits and I'm a scrounge and that's what they think of you. Please avoid this agency at all costs they discriminate against people and benefits. They are a vile disgusting agency, they don't care about people and benefits or when you ask for help they don't want to help you.
Chris · 21 September 2026
★★★★★ 5/5
GoogleWhitegates estate agents were brilliant right from the beginning of putting our house on the market to the completion of purchasing our new home.We would just like to particularly mention the team at the Hemsworth agency Yvonne, Amanda and Chris who were very attentive answering all the endless phone calls for viewings etc and queries with patience and professionalism
Many thanks
Christine & David
Christine · 6 January 2025
Agent replied · 13 April 2026
Thank you so much, Christine & David, for your wonderful 5-star review! We’re thrilled to hear that your experience with Whitegates, from listing your home to completing your new purchase, was such a positive one.
A big thank you for your kind words about Yvonne and Amanda at our Hemsworth branch. We're so pleased they could support you every step of the way with patience, professionalism, and care. We’ll be sure to pass your lovely feedback on to them, it means a lot.
Wishing you all the best in your new home, and thank you again for choosing Whitegates!, The Whitegates Team 💙
★★★★★ 5/5
View AgentsWould Highly recommend Whitegates
I was delighted with the way Whitegates took on the sale of my property.
An offer just over 2 weeks was amazing.
Yvonne was on point throughout the Sale . Keeping in touch, keeping me informed.
She was very professional, and friendly.
I would highly recommend Whitegates . A brilliant team all work together.
M Malkin
Mary · 29 December 2025
★★★★★ 5/5
GoogleCan’t fault them at all. Yvonne and Amanda were great the whole way through dealing with both my sale and purchase. They responded to emails extremely quickly and were both super efficient. Thank you both! 😊 …
Laura · 7 August 2025
Agent replied · 23 August 2025
Thank you so much for your kind words and 5-star review! 🌟 We’re thrilled to hear you had such a positive experience with both your sale and purchase, and we’re especially pleased that Yvonne and Amanda provided such efficient and responsive service throughout.
We’ll be sure to pass on your lovely feedback to them, they’ll be delighted to know their efforts made the process smooth and stress-free for you.
We truly appreciate your trust in us and look forward to assisting you again in the future!, The Whitegates Team 💙
★★★★★ 5/5
TrustpilotJust want to say what a lovely…
Just want to say what a lovely experience I had with whitegate Amanda was lovely and help make the experience memorable was always there and helped in every way, buying a house has been the most stressful thing but Amanda has made it so much easier thank you so much ch Amanda
Craig · 30 November 2025
★★★★★ 5/5
GoogleExcellent service in selling our property.
Superb photos and description of our property on the advert.
Great communication.
Extremely friendly and helpful by showing potential buyers around our property.
Many thanks Amanda and Yvonne for their help in selling our property.
Michael · 13 April 2025
Agent replied · 15 July 2025
Thank you so much for your fantastic 5-star review! We're thrilled to hear you were happy with the service, from the marketing and communication to the accompanied viewings. Amanda and Yvonne will be so pleased to receive your kind words, they’re both dedicated to making the process as smooth and successful as possible. It’s been a pleasure helping you sell your property, and we truly appreciate your trust in Whitegates!, The Whitegates Pontefract Team 💙
★★★★★ 1/5
TrustpilotDownplayed survey issues, rude staff, ignore issues raised...
Downplayed survey issues, called our initial estimates for work extorsion, and once we pulled out they put the property back on the market without including the multitude of problems our survey found - After we left a google review they left a small note that yet again downplayed the severity of the issues our survey laid out.
Customer · 27 August 2026
★★★★★ 5/5
GoogleOur journey started when Liam paid a visit to our home to value the property. We very quickly formed a strong relationship with him due to his honest and trustworthy approach. Throughout the process of helping sell our home, the whole team have been friendly, helpful and their communication with us as been exemplary. In particular, our dealings with Fiona and Yvonne have been a pleasure. We, without doubt, would recommend Whitegates, Pontefract to anyone who is considering putting their house on the market.
Top job, well done.
Mr & Mrs Geraghty
Linda · 13 January 2026
★★★★★ 5/5
GoogleYvonne has been absolutely fantastic throughout the process. She is responsive, professional, and went above and beyond to assist us, especially with liaising with the other side’s solicitors when emails weren’t going through. Her support made everything much smoother and less stressful. Highly recommend!
Udantha · 22 August 2025
★★★★★ 5/5
GoogleVery smooth from start to finish with sensible and timely advice all the way through. Yvonne was outstanding…a real star Whitegates should be proud of.
Doc · 6 January 2025
Agent replied · 13 April 2026
Thank you so much for your 5-star review! We're delighted to hear that the process was smooth from start to finish and that you felt supported with sensible and timely advice throughout.
A special thanks for your kind words about Yvonne, we couldn't agree more! She truly is a star and we’re incredibly proud to have her as part of the Whitegates team. Your feedback means a great deal to us, and we’re so pleased we could help make your experience a positive one., The Whitegates Team 💙
★★★★★ 5/5
GoogleSuch a friendly and efficient team.Yvonne was excellent and went above and beyond.
I would highly recommend.
Toni · 11 March 2025
Agent replied · 15 July 2025
Thank you so much for your kind 5-star review! We’re delighted to hear you had such a positive experience with our team. Yvonne will be thrilled to know her efforts made a real difference, she always goes the extra mile! We truly appreciate your recommendation and are here if you need us again in the future., The Whitegates Team 💙
★★★★★ 5/5
GoogleI purchased my bungalow through Whitegates Pontefract and from start to finish everyone was most helpful and polite. A special mention must go to Yvonne Cusworth who went the extra mile . Every question was answered straight away and if she could not answer my query she would speak to vendor and ring me back immediately always pleasant and courteously. A great asset to Whitegates
Elaine · 5 February 2025
Agent replied · 13 April 2026
Thank you so much for your lovely 5-star review! We’re thrilled to hear that your bungalow purchase through Whitegates Pontefract was a smooth and positive experience.
A special thank you for your kind words about Yvonne, she truly is a valued member of our team, and we’re so pleased to hear how helpful, responsive, and courteous she was throughout the process. We’ll be sure to pass on your praise to her!
It was a pleasure assisting you, and we wish you many happy years in your new home., The Whitegates Team 💙
★★★★★ 5/5
GoogleRecently viewed a property with Whitegates Pontefract for a property i wanted to rent. Arranging the viewing was really easy with courteous staff and the viewing agent was extremely helpful and was a joyful happy person that cheered me up. I will definitely be booking more viewings with them
Stuart · 12 June 2025
Agent replied · 15 July 2025
Thank you for your lovely 5-star review! We’re so pleased to hear that your experience with our team was a positive one, from arranging the viewing to meeting our viewing agent. It's great to know they brought a bit of cheer to your day! We really appreciate your kind words and look forward to helping you with more viewings very soon., The Whitegates Pontefract Team 😊💙
★★★★★ 5/5
TrustpilotGood team work
I Chose Whitegates in Pontefract to sell my house due to previous positive reviews. The house sold within 3 days which was great. Liam had given an accurate purchase price which was received. The whole selling process wasn’t plain sailing however due to a company buying to rent out the property, the legalities a little complex and lengthy.
Lorraine · 7 January 2026
★★★★★ 5/5
GoogleExcellent service and communication throughout, Yvonne really went out of her way to make the transition very smooth. Also looked after all the attended viewings for me. We will of course use them again
Andrew · 2 July 2025
Agent replied · 15 July 2025
Thank you so much for your kind words and 5-star review! We're delighted to hear you had such a positive experience, and we’re especially pleased that Yvonne made the process smooth and stress-free for you. We'll be sure to pass on your lovely feedback to her. It was a pleasure handling the viewings and supporting you throughout. We truly appreciate your trust in us and look forward to working with you again in the future!, The Whitegates Team 💙
★★★★★ 5/5
TrustpilotEverything went like clockwork
Everything went like clockwork,
Shane · 19 November 2025
★★★★★ 5/5
GoogleWorked with Yvonne as the conveyancer and she was wonderful. Highly recommended!!
Thashmialan · 21 August 2025
★★★★★ 4/5
GoogleThis is my own agency, so be warned that this review might be quite subjective. Agency is alright and has a very decent customer service with nice people. The response rate is fast and your queries will be answered relatively quickly( for an agency). I took one star away for the initial lack of response regarding the credit check( they forgot) and I should be taking a half a star for lack of card or cash payments. You need to do everything by the bank transfer, which can be annoying for some and can give a vibe of agency being phony and cheap. Apart from that, decent guys.
Jan · 15 March 2019
★★★★★ 1/5
TrustpilotNOT recommended at all
NOT recommended at all. tried to buy a house from them and had an awful experience.
Kofoworola · 11 June 2026
★★★★★ 5/5
Trustpilotsellin our home with Whitegates pontefract, a great experience
The experience of selling our home with Whitegates was made outstanding due to the professional and friendly approach that the Pontefract team have and their helpful nature in communication the current position along the journey.
Linda · 29 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
