Every review we hold for the Pontefract office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI purchased my bungalow through Whitegates Pontefract and from start to finish everyone was most helpful and polite. A special mention must go to Yvonne Cusworth who went the extra mile . Every question was answered straight away and if she could not answer my query she would speak to vendor and ring me back immediately always pleasant and courteously. A great asset to Whitegates
Elaine · 5 February 2025
Agent replied · 13 April 2026
Thank you so much for your lovely 5-star review! We’re thrilled to hear that your bungalow purchase through Whitegates Pontefract was a smooth and positive experience.
A special thank you for your kind words about Yvonne, she truly is a valued member of our team, and we’re so pleased to hear how helpful, responsive, and courteous she was throughout the process. We’ll be sure to pass on your praise to her!
It was a pleasure assisting you, and we wish you many happy years in your new home., The Whitegates Team 💙
★★★★★ 5/5
TrustpilotEverything went like clockwork
Everything went like clockwork,
My house sold in 3 days and we moved in to new property within 11 weeks.
Shane · 19 November 2025
★★★★★ 5/5
GoogleRecently viewed a property with Whitegates Pontefract for a property i wanted to rent. Arranging the viewing was really easy with courteous staff and the viewing agent was extremely helpful and was a joyful happy person that cheered me up. I will definitely be booking more viewings with them
Stuart · 12 June 2025
Agent replied · 15 July 2025
Thank you for your lovely 5-star review! We’re so pleased to hear that your experience with our team was a positive one, from arranging the viewing to meeting our viewing agent. It's great to know they brought a bit of cheer to your day! We really appreciate your kind words and look forward to helping you with more viewings very soon., The Whitegates Pontefract Team 😊💙
★★★★★ 5/5
GoogleExcellent service and communication throughout, Yvonne really went out of her way to make the transition very smooth. Also looked after all the attended viewings for me. We will of course use them again
Andrew · 2 July 2025
Agent replied · 15 July 2025
Thank you so much for your kind words and 5-star review! We're delighted to hear you had such a positive experience, and we’re especially pleased that Yvonne made the process smooth and stress-free for you. We'll be sure to pass on your lovely feedback to her. It was a pleasure handling the viewings and supporting you throughout. We truly appreciate your trust in us and look forward to working with you again in the future!, The Whitegates Team 💙
★★★★★ 5/5
GoogleI had an excellent experience with Yvonne during my purchase. Communication was next to none and the process was very smooth. Would definitely consider using them again for any future needs.
Charlotte · 10 May 2026
★★★★★ 5/5
GoogleWorked with Yvonne as the conveyancer and she was wonderful. Highly recommended!!
Thashmialan · 21 August 2025
★★★★★ 4/5
GoogleThis is my own agency, so be warned that this review might be quite subjective. Agency is alright and has a very decent customer service with nice people. The response rate is fast and your queries will be answered relatively quickly( for an agency). I took one star away for the initial lack of response regarding the credit check( they forgot) and I should be taking a half a star for lack of card or cash payments. You need to do everything by the bank transfer, which can be annoying for some and can give a vibe of agency being phony and cheap. Apart from that, decent guys.
Jan · 15 March 2019
★★★★★ 1/5
TrustpilotNOT recommended at all
NOT recommended at all. tried to buy a house from them and had an awful experience.
Kofoworola · 11 June 2026
★★★★★ 5/5
Trustpilotsellin our home with Whitegates pontefract, a great experience
The experience of selling our home with Whitegates was made outstanding due to the professional and friendly approach that the Pontefract team have and their helpful nature in communication the current position along the journey.
Linda · 29 December 2025
★★★★★ 5/5
GoogleProfessional and very responsive, kept me in the loop constantly whilst selling my home. Would recommend.
Stephen · 16 July 2025
Agent replied · 17 July 2025
Thank you so much for your kind words and 5-star review! We're delighted to hear that you found our service professional and responsive throughout your home sale. Keeping you updated every step of the way is something we take great pride in, so it’s fantastic to know you felt supported during the process.
We truly appreciate your recommendation and look forward to assisting you again in the future!, The Whitegates Team 💙
★★★★★ 5/5
The Trusted AgentGreat service
Very helpful staff, especially Amanda, great communication. Would definitely recommend
Joanna · 14 March 2025
★★★★★ 1/5
Google"Sorry, we don't do viewings out of office hours." So, if you have a 9-5 job you'll need to take time off work to view one of their properties. Worth knowing if you're going to try and sell a property with Whitegates. They don't exactly believe in going the extra mile for their clients. The female who took my call could not have been more brusque and unhelpful; a Yorkshire version of "Computer says 'no.'" Needless to say, I won't be looking any more Whitegates properties.
David · 7 March 2024
★★★★★ 1/5
GoogleThis is the worst place I have ever gone.I booked a viewing with them and on viewing day I was late only 3 minute due to traffic and rain but I called many times to their office to tell them that I will be little late.but no one answered the phone. And I went to the viewing place but there was a very rude lady who assist us during our viewing didnt let us to view the property because we were late and thoroughly said the land lord never give us the property as I have a baby.then I went to the white gate pontefract and ask if the landlord doesnt like to give the property to the family with a baby why you arranged viewing.they speak to us very rudely. I am really disappointed with them.their service is really bad and don't know how to be respect to people
Ireka · 7 March 2024
★★★★★ 5/5
GoogleAbsolutely brilliant amanda was always there to answer questions
would highly recommend her to sort things out
Thankyou
Wayne · 9 May 2025
Agent replied · 15 July 2025
Thank you so much for your kind 5-star review! We're thrilled to hear Amanda was able to support you so well throughout the process. She's a valued member of our team, and your recommendation means a great deal. If you ever need anything in the future, we’re always here to help!, The Whitegates Team 💙
★★★★★ 5/5
GoogleGreat experience all round with the whole team at Whitegates Pontefract
Malachy · 9 June 2025
Agent replied · 15 July 2025
Thank you so much for the fantastic 5-star review! We’re delighted to hear you had a great experience with the whole team here at Whitegates Pontefract. Your support means a lot to us, and we’re always here if you need anything in the future!, The Whitegates Team 💙
★★★★★ 5/5
Trustpilotworked with Yvonne
Worked with yvonne as the conveyancer on the file and she was simply superb, she was great in handling the file when we had an issue with the emails. Highly recommended!!
Thashmialan · 21 August 2025
★★★★★ 5/5
GoogleSuper from beginning to end, thanks alot
Leanne · 9 May 2025
Agent replied · 15 July 2025
Thank you so much for the 5-star review! We’re so pleased to hear everything went smoothly from start to finish. It was a pleasure to assist you, thanks again!, The Whitegates Team 💙
★★★★★ 2/5
GoogleFront door broken, mail box broken, gate broken, carpet beetle issue and dirty, smelly halls. Despite the place being left spotless, completely left in the dark about deposit and impossible to get a reply. Shame, as the first 1-1.5 years with W were very positive.
Savannah · 23 December 2024
★★★★★ 5/5
GoogleGreat office with very helpful staff. Would recommend using Whitegates 👌 …
Craig · 7 December 2024
Agent replied · 13 April 2026
Thank you so much for the 5-star review! 🌟 We're thrilled to hear you found our office helpful and would recommend Whitegates, that really means a lot to us. We'll be sure to share your kind words with the whole team.
If you ever need us again, we’re just a call away!, The Whitegates Team 💙
★★★★★ 1/5
TrustpilotHaving put a offer in for a property in…
Having put a offer in for a property in Pontefract the off era was accepted by the vendor, we set the ball rolling got our estate agent sorted and date booked for photos. Just because we wasnt using whitegates in Pontefract they rung us and told us our offer had been now refused and a higher offer had been put in . The funny thing is we know personally the lady that was interested in the house and she hadn't put her offer in as her circumstances had changed ... full of rubbish
Steve · 17 June 2022
★★★★★ 5/5
GoogleI cannot thank these guys enough, my first home and my first experience of purchasing. I just want to personally thank Adele hitch from the pontefract branch for everything she had done and the help she has given. I have my forever home!
Lauren · 14 March 2020
★★★★★ 5/5
GoogleAmazing, helpful staff
Rebecca · 11 March 2025
Agent replied · 15 July 2025
Thank you for your 5-star review! We're so glad to hear you found our team amazing and helpful, it really means a lot to us. We're always here if you need anything in the future!, The Whitegates Team 💙
★★★★★ 1/5
GoogleAvoid at all costs. We proceeded to have an offer accepted on a property following Whitegates South Elsmall own guide valuation. When the mortgage company had their own in person valuation done at the property they said it was worth 25k less. Yvonne admitted they are having lots of properties downvalued by actually surveyors but still they refuse to value properties adequately or tell their vendors the correct information.
We’d also paid for a building survey which highlighted an extra 15k of work required. Still Whitegates have put the property back on the market at the original price of 220k.
Legally they are supposed to tell buyers the truth about defects, building reports, previous offers that have fallen through and they are clearly not doing so
Andy · 13 April 2022
★★★★★ 1/5
GoogleAvoid at all costs. We proceeded to have an offer accepted on a property following Whitegates South Elsmall own guide valuation. When the mortgage company had their own in person valuation done at the property they said it was worth 25k less. Yvonne admitted they are having lots of properties downvalued by actually surveyors but still they refuse to value properties adequately or tell their vendors the correct information. We’d also paid for a building survey which highlighted an extra 15k of work required. Still Whitegates have put the property back on the market at the original price of 220k. Legally they are supposed to tell buyers the truth about defects, building reports, previous offers that have fallen through and they are clearly not doing so
Andy · 30 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
