Trusted Agent profile · West Yorkshire, Merseyside, Nottinghamshire and more

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Whitegates reviews in West Derby, Huyton, Dewsbury and 29 more

4.5

★★★★★ Excellent

8,402 reviews across 32 offices and 6 platforms

www.whitegates.co.uk

Whitegates has 32 offices, in West Derby, Huyton, Dewsbury, Sherwood, Huddersfield, South Leeds, Wolverhampton, Barnsley, Bradford, Walton Vale, Beeston, Crewe, Heanor, Bootle, Woolton Village, Leicester, Cleckheaton, Coventry, Sandbach, Mirfield, Nantwich, Macclesfield, Ilkeston, Newark, Wrexham, Prescot, Dronfield, Pontefract, Mansfield, Halifax, Broughton Astley and South Elmsall (West Yorkshire, Merseyside, Nottinghamshire, Cheshire, Liverpool, West Midlands, South Yorkshire, Warwickshire, Derbyshire, Wales, Leicester and Pontefract). Together they have 8,402 reviews on six platforms, rated 4.5 out of 5 overall.

Google logo

4.4 / 5

6,380

Reviews on Google

All 32 offices

Facebook logo

4.3 / 5

220

Reviews on Facebook

All 32 offices

Yell logo

3.0 / 5

12

Reviews on Yell

All 32 offices

View Agents logo

5.0 / 5

21

Reviews on View Agents

All 32 offices

Trustpilot logo

1,702

Reviews on Trustpilot

All 32 offices

allAgents logo

67

Reviews on allAgents

All 32 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Whitegates's 32 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Whitegates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Whitegates office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Facebook

Rating only, no written review.

Tilly · 20 May 2015 · Whitegates Bradford

Agent replied

Your name rhymes with my current opinion of Sam after calling me a liar on the phone because shes incapable of doing her job

5/5

Facebook

Rating only, no written review.

Connor · 1 May 2015 · Whitegates Mansfield

1/5

Google

Intentionally delays the liquidation of deposit, and makes some irrational subtractions for international students. Their email address on the website is even not available! Renters please do with caution.

Paul · 29 March 2015 · Whitegates Coventry

5/5

Google

After shopping around i was told to use whitegates in the village. after previous let downs from other agents i didn't have much faith but the staff were amazing and the house sale was

Rob · 27 March 2015 · Whitegates West Derby

1/5

Google

Intentionally delays the liquidation of deposit, and makes some irrational subtractions for international students. Their email address on the website is even not available! Renters please do with caution.

Paul · 21 March 2015 · Whitegates Coventry

5/5

View Agents
Buyer

Stressless

Our experience from day one with Whitegates has been very professional and helpful. From our booking of our first viewing of our new house with Bernie right through to several conversation via phone and email with Kevin has been 'stressless' to say the least. we have been informed every stepo of the way, with guidance of related Mortgage advice and Solicitors. I would highly recommend Whitegates West Derby to any prospected buyers/rentals.

Anonymous · 12 February 2015 · Whitegates West Derby

5/5

Google

Rating only, no written review.

Whitegates · 6 July 2014 · Whitegates Barnsley

Agent replied

Many thanks for taking the time to review Whitegates barnsley it is very much appreciated

4/5

Google

Rating only, no written review.

Craig · 21 March 2014 · Whitegates Ilkeston

2/5

Google

DO NOT USE THIS COMPANY. Estate agents are pretty incompetent companies anyway, but Whitegates are on a totally different level! My father used them as the letting agent to rent out his property for 4 years while he moved abroad. Despite advertising they will ensure your property is returned in the same condition it was left in, this is a total lie we returned to a house that had been totally neglected! They dont ensure the tennants are doing basic things such as maintaining a good standard of cleanliness, they dont guarantee the rent if the tennant doesnt pay and they never get back to you or do anything they promise! Essentially you pay them to write a couple of reports every 6 months or so, although these reports are pretty useless they cant even ensure you hold the security deposit if damage has occurred!

Jonathan · 21 March 2014 · Whitegates Ilkeston

5/5

Facebook

Rating only, no written review.

Gaz · 26 February 2014 · Whitegates Wrexham

5/5

Facebook

Well done you have done a excellent service in selling our property in just over a week many thanks.☺

Marilyn · 16 February 2014 · Whitegates Wrexham

Agent replied

thank you for your kind words!

1/5

Facebook

Rating only, no written review.

Nathan · 9 February 2014 · Whitegates Wrexham

5/5

Facebook

Rating only, no written review.

Natasha · 19 December 2013 · Whitegates Wrexham

5/5

Facebook

Rating only, no written review.

Miriam · 23 November 2013 · Whitegates Mansfield

1/5

allAgents

what started off well ended

what started off well ended so badly.. i Was in the process of purschasing a property through this agent but the staff and service provided by almost all at the darley street branch was below standard from the way they answered the phone the tone and manner in the speech how they handle the customer requires some serious customer service training needs. After my offer was accepted a third party / second buyer was also interested in the property which is fine, fair and expected so the offer soon increased by £20k and instead of drawing a line anywhere and letting one of us start the mortatge process i kept getting asked for my 'best and final offer' which was asked over 7 times in the space of 2 weeks so i told them if its a bidding war they wanted they should go for the auction route as best and final offers are asked once and the highest offer gets the property but this is becoming a joke how can i sort my mortgage and start paying for fees and surveys when they keep on agreeing to other offers after accepting mine.. which was supposed to be the 'best and final offer' i was at my wits end and only 1 agent from the this branch was helpfull and brilliant at her job 'Keiran/ Kiran' unsure of how her name is spelt but this lady was polite well mannered had fantastic customer service skills at all times kept me up to date with whats happening apart from the 4 days she was on sick leave.. during them 4 days the other unhelpfull/ unprofesional staff had given me incorrect offer amounts.. i got 4 people to call up and check exactly what is going on and all 4 came back with different amounts from £109950, £125000, £128000, and finally £115000..? these were all the supposedly current offers on the house so anyone offering would have to offer in the excess of these that is what the agents at whitegates told the people i got to call up and enquire, so when i received the call the follwoing week asking again if i would increase my offer of £121000 i explained what i had found out and teh agent on the phone denied all this to my shock i explained i was present when the calls were made to their office to ask what the current offer on this property was and the agenst gave all 4 callers 4 different amounts i told whitegates that iam retracting all my previous offers i am not going to put my time effort and money and trust in a company that has messed me around for 4 weeks lied been caught out and not had the decency to apologise, managed to speak to 'Keiran/Keiran today who was very apologetic for the way i had been dealt with i informed her that i will be writing to head office about my experience and why in future i will not be using whitegates for buying, selling, letting or anyother service.

Neenz0184 · 22 December 2012 · Whitegates Bradford

5/5

allAgents

I have been working with

I have been working with Whitegates Bradford since 2005. The agent was managing this apartment for me and although well referenced and with a guarantor, the tenant refused to top up the housing benefit. Long story short; we ended up in court and Ian volunteered to attend with me. Whitegates' paperwork was watertight which is a testament to him and his team. There was no wiggle room from the defendant or his representative and the Judge awarded full possession and a money order (pending final moving date). I would happily recommend Ian and his team at Whitegates Bradford office.

Katalyst · 27 November 2012 · Whitegates Bradford

5/5

allAgents

I am highly satisfied with

I am highly satisfied with the service I am receiving from everyone employed at the Estate Agency. From day 1 they have been professional, friendly and very understanding. In what is a difficult market place , especially for vendors, they have given sound advice and provided excellent support. They have marketed my property intensively and have ensured that I have had many prospective purchasers lining up to view. I am confident that a sale will come along soon. It is unfortunately rare today for service providers to go the extra mile to provide a genuine standard of excellence, I am delighted to state that this is NOT the case with my Estate Agents.

EMB · 5 September 2012 · Whitegates Bradford

1/5

allAgents

The services rendered by

The services rendered by Whitegates not only fall of decent standards but are shockingly inept and ineffective. This covers dealings with serious issues persisting over years where water leaks throughout the buildings are evident and causing damage, not to mention the questions over its health and safety impact for residents when soil pipes through the building have to be completely changed after more than 3 years of leakage. As part of tenancy agreements, is the repair of basic utilities within reasonable period. It is surprising that such "reasonable periods" for basic things such as washing machines appear to take more than 4 weeks of deliberations when the problem was identified on the first visit. There are contractual obligations which have been seriously infringed. Such practices often result in businesses underperforming and eventually the agency ceases to exist. Customer satisfaction in business is key and Whitegates is no where near achieving a satisfactory level.

R · 15 September 2011 · Whitegates Bradford

Agent replied · 21 February 2025

Dear Prof. RN, I thought you would have removed this comment after we had discussed the matter at length at the time. As I said at the time it was a bit disappointing to read when you have rented through us for 4 years and 10 months and had not bought any matter to my attention. As you are now aware we at Whitegates can not generally take on matters that are issues with the whole block. This was a build fault dating back to 2005. The developer had gone bust, and the block management were attempting to involve the NHBC style insurer. As you are also aware that I became a Director of the Management Co. and through the latter 3 months of last years the full remedial works were completed and a cost of over £120,000. Stonegate House is now highly regarded locally and the intermittent problems are now thankfully a thing of the past. I do hope life is treating you well in Scotland. Regards Ian

5/5

allAgents

Whitegates managed my

Whitegates managed my property and found me tenants very quickly in June 2009 and then again in June 2010. It's an unfortunate fact that whenever they contacted me it was to inform me that I was going to have to cough up for something, but it was always necessary and always professionally done. when i decided to sell they valued the property realistically and found me a buyer quickly. I would not hesitate to use them again.

Robert · 14 September 2011 · Whitegates Bradford

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Whitegates

Which Whitegates office has the most reviews?

West Derby has the most, with 755 reviews rated 4.7 out of 5, followed by Huyton with 627.

Where are the Whitegates offices?

The 32 Whitegates offices, by town:

  • Barnsley: 17/19 Church Street, Barnsley, South Yorkshire, S70 2AB
  • Beeston: 156 High Road, Beeston, Nottinghamshire, NG9 2LN
  • Bootle: 9 Harris Drive, Bootle, Merseyside, L20 6LD
  • Bradford: 65 Darley Street, Bradford, West Yorkshire, BD1 3HN
  • Broughton Astley: 54 Main Street, Broughton Astley, Leicester, LE9 6RD
  • Cleckheaton: 22 Central Parade, Cleckheaton, West Yorkshire, BD19 3RU
  • Coventry: 137-139 New Union Street, Coventry, Warwickshire, CV1 2NT
  • Crewe: 173 Nantwich Road, Crewe, Cheshire, CW2 6DF
  • Dewsbury: 1-3 Northgate, Dewsbury, WF13 1DS
  • Dronfield: Unit 23 The Forge, Church Street, Dronfield, S18 1QX
  • Halifax: 9 George Street, Halifax, West Yorkshire, HX1 1HA
  • Heanor: 37 Derby Road, Heanor, DE75 7RG
  • Huddersfield: 6-7 Cherry Tree Centre, Market Street, Huddersfield, West Yorkshire, HD1 2ET
  • Huyton: 1 Tarbock Road, Huyton, Liverpool, L36 5YB
  • Ilkeston: 7 Bath Street, Ilkeston, Derbyshire, DE7 8AH
  • Leicester: 3 Halford Street, Leicester, LE1 1JA
  • Macclesfield: Beechfield House, Lyme Green Business & Retail Park, Macclesfield, Cheshire, SK11 0LP
  • Mansfield: 2 Church Side, Mansfield, Nottinghamshire, NG18 1AP
  • Mirfield: 112 Huddersfield Road, Mirfield, West Yorkshire, WF14 8AB
  • Nantwich: 30 Hospital Street, Nantwich, CW5 5RP
  • Newark: Let It House, 25 Lombard Street, Newark, NG24 1XG
  • Pontefract: 21 Beastfair, Pontefract, West Yorkshire, WF8 1AL
  • Prescot: Prescot, Merseyside, L34 1AA
  • Sandbach: Sandbach, Cheshire, CW11 1AB
  • Sherwood: 564 Mansfield Road, Sherwood, Nottinghamshire, NG5 2FS
  • South Elmsall: 59 Barnsley Road, South Elmsall, Pontefract, WF9 2QW
  • South Leeds: 386 Dewsbury Road, South Leeds, LS11 7JX
  • Walton Vale: 498 Rice Lane, Walton Vale, Merseyside, L9 2BW
  • West Derby: 74 Mill Lane, West Derby, Merseyside, L12 7JB
  • Wolverhampton: 69a Darlington Street, Wolverhampton, West Midlands, WV1 4LY
  • Woolton Village: 30a Allerton Road, Woolton Village, Merseyside, L25 7RG
  • Wrexham: Enterprise Centre, Blast Rd, Wrexham, Wales, LL11 5BT
What do sellers say about Whitegates?

6 reviews from sellers, rated 5.0 out of 5 on average. For example, Mary wrote: "I was delighted with the way Whitegates took on the sale of my property. An offer just over 2 weeks was amazing. Yvonne was on point throughout the Sale ..."

What do buyers say about Whitegates?

10 reviews from buyers, rated 5.0 out of 5 on average. For example, Heather wrote: "I would like to thank Leanne for all of her hard work and Support given to me while purchasing my home. Leanne's communication was the best , updating every ..."

What do tenants say about Whitegates?

3 reviews from tenants, rated 5.0 out of 5 on average. For example, Ellen wrote: "I have been dealing with an Agent called Lucy Woolley and she was helpful. The house we are staying is very neat. I thank Lucy because she presented to the ..."

Has Whitegates won any awards?

Yes. In The Trusted Agent 2026 awards: Whitegates, Liverpool won Gold; Whitegates, West Derby won Gold; Whitegates, Wolverhampton won Trusted Agent; Whitegates, Crewe won Trusted Agent; Whitegates, Sherwood won Trusted Agent.

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