5/5
Rating only, no written review.
Agent replied
Your name rhymes with my current opinion of Sam after calling me a liar on the phone because shes incapable of doing her job

Trusted Agent profile · West Yorkshire, Merseyside, Nottinghamshire and more
Verified
★★★★★
8,402 reviews across 32 offices and 6 platforms
Whitegates has 32 offices, in West Derby, Huyton, Dewsbury, Sherwood, Huddersfield, South Leeds, Wolverhampton, Barnsley, Bradford, Walton Vale, Beeston, Crewe, Heanor, Bootle, Woolton Village, Leicester, Cleckheaton, Coventry, Sandbach, Mirfield, Nantwich, Macclesfield, Ilkeston, Newark, Wrexham, Prescot, Dronfield, Pontefract, Mansfield, Halifax, Broughton Astley and South Elmsall (West Yorkshire, Merseyside, Nottinghamshire, Cheshire, Liverpool, West Midlands, South Yorkshire, Warwickshire, Derbyshire, Wales, Leicester and Pontefract). Together they have 8,402 reviews on six platforms, rated 4.5 out of 5 overall.
6,380
Reviews on Google
All 32 offices
220
Reviews on Facebook
All 32 offices
12
Reviews on Yell
All 32 offices
21
Reviews on View Agents
All 32 offices
1,702
Reviews on Trustpilot
All 32 offices
67
Reviews on allAgents
All 32 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I was delighted with the way Whitegates took on the sale of my property. An offer just over 2 weeks was amazing. Yvonne was on point throughout the Sale ...Read all 6 from sellers
I would like to thank Leanne for all of her hard work and Support given to me while purchasing my home. Leanne's communication was the best , updating every ...Read all 10 from buyers
I Just want to thank Nick and Richard and John for finding us suitable tenants . The whole process was efficient and organised. G ChimaRead all 2 from landlords
I have been dealing with an Agent called Lucy Woolley and she was helpful. The house we are staying is very neat. I thank Lucy because she presented to the ...Read all 3 from tenants
Whitegates's 32 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Whitegates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Your name rhymes with my current opinion of Sam after calling me a liar on the phone because shes incapable of doing her job
5/5
Rating only, no written review.
1/5
Intentionally delays the liquidation of deposit, and makes some irrational subtractions for international students. Their email address on the website is even not available! Renters please do with caution.
5/5
After shopping around i was told to use whitegates in the village. after previous let downs from other agents i didn't have much faith but the staff were amazing and the house sale was
1/5
Intentionally delays the liquidation of deposit, and makes some irrational subtractions for international students. Their email address on the website is even not available! Renters please do with caution.
5/5
Stressless
Our experience from day one with Whitegates has been very professional and helpful. From our booking of our first viewing of our new house with Bernie right through to several conversation via phone and email with Kevin has been 'stressless' to say the least. we have been informed every stepo of the way, with guidance of related Mortgage advice and Solicitors. I would highly recommend Whitegates West Derby to any prospected buyers/rentals.
5/5
Rating only, no written review.
Many thanks for taking the time to review Whitegates barnsley it is very much appreciated
4/5
Rating only, no written review.
2/5
DO NOT USE THIS COMPANY. Estate agents are pretty incompetent companies anyway, but Whitegates are on a totally different level! My father used them as the letting agent to rent out his property for 4 years while he moved abroad. Despite advertising they will ensure your property is returned in the same condition it was left in, this is a total lie we returned to a house that had been totally neglected! They dont ensure the tennants are doing basic things such as maintaining a good standard of cleanliness, they dont guarantee the rent if the tennant doesnt pay and they never get back to you or do anything they promise! Essentially you pay them to write a couple of reports every 6 months or so, although these reports are pretty useless they cant even ensure you hold the security deposit if damage has occurred!
5/5
Rating only, no written review.
5/5
Well done you have done a excellent service in selling our property in just over a week many thanks.☺
thank you for your kind words!
1/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
1/5
what started off well ended
what started off well ended so badly.. i Was in the process of purschasing a property through this agent but the staff and service provided by almost all at the darley street branch was below standard from the way they answered the phone the tone and manner in the speech how they handle the customer requires some serious customer service training needs. After my offer was accepted a third party / second buyer was also interested in the property which is fine, fair and expected so the offer soon increased by £20k and instead of drawing a line anywhere and letting one of us start the mortatge process i kept getting asked for my 'best and final offer' which was asked over 7 times in the space of 2 weeks so i told them if its a bidding war they wanted they should go for the auction route as best and final offers are asked once and the highest offer gets the property but this is becoming a joke how can i sort my mortgage and start paying for fees and surveys when they keep on agreeing to other offers after accepting mine.. which was supposed to be the 'best and final offer' i was at my wits end and only 1 agent from the this branch was helpfull and brilliant at her job 'Keiran/ Kiran' unsure of how her name is spelt but this lady was polite well mannered had fantastic customer service skills at all times kept me up to date with whats happening apart from the 4 days she was on sick leave.. during them 4 days the other unhelpfull/ unprofesional staff had given me incorrect offer amounts.. i got 4 people to call up and check exactly what is going on and all 4 came back with different amounts from £109950, £125000, £128000, and finally £115000..? these were all the supposedly current offers on the house so anyone offering would have to offer in the excess of these that is what the agents at whitegates told the people i got to call up and enquire, so when i received the call the follwoing week asking again if i would increase my offer of £121000 i explained what i had found out and teh agent on the phone denied all this to my shock i explained i was present when the calls were made to their office to ask what the current offer on this property was and the agenst gave all 4 callers 4 different amounts i told whitegates that iam retracting all my previous offers i am not going to put my time effort and money and trust in a company that has messed me around for 4 weeks lied been caught out and not had the decency to apologise, managed to speak to 'Keiran/Keiran today who was very apologetic for the way i had been dealt with i informed her that i will be writing to head office about my experience and why in future i will not be using whitegates for buying, selling, letting or anyother service.
5/5
I have been working with
I have been working with Whitegates Bradford since 2005. The agent was managing this apartment for me and although well referenced and with a guarantor, the tenant refused to top up the housing benefit. Long story short; we ended up in court and Ian volunteered to attend with me. Whitegates' paperwork was watertight which is a testament to him and his team. There was no wiggle room from the defendant or his representative and the Judge awarded full possession and a money order (pending final moving date). I would happily recommend Ian and his team at Whitegates Bradford office.
5/5
I am highly satisfied with
I am highly satisfied with the service I am receiving from everyone employed at the Estate Agency. From day 1 they have been professional, friendly and very understanding. In what is a difficult market place , especially for vendors, they have given sound advice and provided excellent support. They have marketed my property intensively and have ensured that I have had many prospective purchasers lining up to view. I am confident that a sale will come along soon. It is unfortunately rare today for service providers to go the extra mile to provide a genuine standard of excellence, I am delighted to state that this is NOT the case with my Estate Agents.
1/5
The services rendered by
The services rendered by Whitegates not only fall of decent standards but are shockingly inept and ineffective. This covers dealings with serious issues persisting over years where water leaks throughout the buildings are evident and causing damage, not to mention the questions over its health and safety impact for residents when soil pipes through the building have to be completely changed after more than 3 years of leakage. As part of tenancy agreements, is the repair of basic utilities within reasonable period. It is surprising that such "reasonable periods" for basic things such as washing machines appear to take more than 4 weeks of deliberations when the problem was identified on the first visit. There are contractual obligations which have been seriously infringed. Such practices often result in businesses underperforming and eventually the agency ceases to exist. Customer satisfaction in business is key and Whitegates is no where near achieving a satisfactory level.
Dear Prof. RN, I thought you would have removed this comment after we had discussed the matter at length at the time. As I said at the time it was a bit disappointing to read when you have rented through us for 4 years and 10 months and had not bought any matter to my attention. As you are now aware we at Whitegates can not generally take on matters that are issues with the whole block. This was a build fault dating back to 2005. The developer had gone bust, and the block management were attempting to involve the NHBC style insurer. As you are also aware that I became a Director of the Management Co. and through the latter 3 months of last years the full remedial works were completed and a cost of over £120,000. Stonegate House is now highly regarded locally and the intermittent problems are now thankfully a thing of the past. I do hope life is treating you well in Scotland. Regards Ian
5/5
Whitegates managed my
Whitegates managed my property and found me tenants very quickly in June 2009 and then again in June 2010. It's an unfortunate fact that whenever they contacted me it was to inform me that I was going to have to cough up for something, but it was always necessary and always professionally done. when i decided to sell they valued the property realistically and found me a buyer quickly. I would not hesitate to use them again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
West Derby has the most, with 755 reviews rated 4.7 out of 5, followed by Huyton with 627.
The 32 Whitegates offices, by town:
6 reviews from sellers, rated 5.0 out of 5 on average. For example, Mary wrote: "I was delighted with the way Whitegates took on the sale of my property. An offer just over 2 weeks was amazing. Yvonne was on point throughout the Sale ..."
10 reviews from buyers, rated 5.0 out of 5 on average. For example, Heather wrote: "I would like to thank Leanne for all of her hard work and Support given to me while purchasing my home. Leanne's communication was the best , updating every ..."
3 reviews from tenants, rated 5.0 out of 5 on average. For example, Ellen wrote: "I have been dealing with an Agent called Lucy Woolley and she was helpful. The house we are staying is very neat. I thank Lucy because she presented to the ..."
Yes. In The Trusted Agent 2026 awards: Whitegates, Liverpool won Gold; Whitegates, West Derby won Gold; Whitegates, Wolverhampton won Trusted Agent; Whitegates, Crewe won Trusted Agent; Whitegates, Sherwood won Trusted Agent.