Whitegates Leicester reviews

★★★★★ 1/5

Google

I rarely leave reviews but feel I have to post this as a warning to any landlord thinking of employing Whitegates as a letting agent. I can not comment on their performance selling property but if the same personnel are involved then I would advise caution. As single property landlord here was my experience over the last 12 months. They allowed my tenancy to run up over 6 months of arrears and still did not notify me. They calculated the arrears incorrectly, mishandled the repossession, provided no communication and refused to reply to phone calls or emails. Provided poor or incorrect information with regard to recovering the debt through the small claims court (in the end I did it all myself). Refused to provide me with the information needed to recover my deposit meaning it took over 6 months and my suing the company through the small claims court to recover my deposit. Even after the CCJ I had to execute a warrant and send the baliffs in to recover my funds! They have sent a statement showing the money is being paid, but have still not paid as of this morning. That is typical of this business which says one thing and does another. Save yourself a lot of trouble and deal with people who do what they say, know what they are talking about, and actually communicate with you! I have rarely experienced such terrible service from any company.

Epi · 12 July 2020

★★★★★ 1/5

Google

Would give minus 5 if I could! The worst of the worse agents out there! BUYERS/VENDORS BEWARE! They care about nothing but their commission, wont try push your sale through AT ALL. We had to do all the leg work for our place that my husband was buying, they chased our solicitors once in eight months and only to see if there was a completion date. They failed to inform us of key information which was detrimental to the sale and had we known wouldn't have purchased this house. Award winning is complete BS they dont even know what customer service is, put a complaint in beginning of October was told a reply would be given in 15 working days and we are still waiting. If this is what they call service I wonder how bad their average service would be. Never ever again would we go through Whitegates or recommend them.

Dimple · 12 July 2020

★★★★★ 1/5

Google

I rarely leave reviews but feel I have to post this as a warning to any landlord thinking of employing Whitegates as a letting agent. I can not comment on their performance selling property but if the same personnel are involved then I would advise caution. As single property landlord here was my experience over the last 12 months. They allowed my tenancy to run up over 6 months of arrears and still did not notify me. They calculated the arrears incorrectly, mishandled the repossession, provided no communication and refused to reply to phone calls or emails. Provided poor or incorrect information with regard to recovering the debt through the small claims court (in the end I did it all myself). Refused to provide me with the information needed to recover my deposit meaning it took over 6 months and my suing the company through the small claims court to recover my deposit. Even after the CCJ I had to execute a warrant and send the baliffs in to recover my funds! They have sent a statement showing the money is being paid, but have still not paid as of this morning. That is typical of this business which says one thing and does another. Save yourself a lot of trouble and deal with people who do what they say, know what they are talking about, and actually communicate with you! I have rarely experienced such terrible service from any company.

Epi · 30 March 2020

★★★★★ 5/5

Google

Scott Haines gave us an excellent service. He kept us updated as to the process of our sale; oversaw. the valuation and sale of our property; and arranged several revisits to our new property. Additionally, he responded to our request for delivery of the keys on the day of completion. He was actually waiting for us when we arrived along with the removal van. Although this has been a stressful move for us Scott has made it easier. We would also like to thank Chelsea for the efficient way she followed up the progress of our sale and purchase, keeping us updated at each stage. Thank you Scott and Chelsea.

Brenda · 13 July 2019

★★★★★ 1/5

Google

Made an appointment for valuation to sell my property & agreed to meet their recommended mortgage adisadv after my property had been valued as I have already discussed my new mortgage with my existing provider. Mortgage Advisor not valuer eventually arrived for appointment as he had been given incorrect address by office even though I had confirmed by text. Valuer had rang in sick on day of my appointment, which I appreciate can happen, however I do not expect a change to appointment without prior agreement by me! Mortgage Advisor was very professional & apologetic, said he would give feedback to office & progress re-appointment. No response to date, needless to say if this is treatment of prospective customers, I will not be placing business with them. Appalling customer service!

Maria · 5 July 2019

★★★★★ 5/5

Google

I had never actually sold a house before having bought a new build 24yes ago as a first time buyer, so decided time to move to a new location contacted Whitegates and they were excellent - Ian came out and took all the photos and did the valuation and took me through the process and costs and the house went on the market that week - and it sold in less than two weeks. Brannon Richardson was really helpful and I did ring him often asking questions and he was always there to help. Excellent service from start to finish would definitely recommend Whitegates for house sale.

Rowena · 7 May 2019

★★★★★ 5/5

Google

I let my property through Whitegates having changed to them last year. They are professional and dedicated as a company. Recently I had a water leak at my property. I was contacted by Milanna who was very professional, very calming in an emergency situation and helped me resolve the problem very quickly. Thank you Milanna and thank you Whitegates. Choosing a letting agent is not easy I spent a lot of time before I moved from the agent I had been with for years. I made the right choice moving. I made the right choice with Whitegates

Linda · 9 January 2019

★★★★★ 5/5

Google

Amazed at the efficiency and close communication of the staff at Whitegates Leicester. They exceeded any expectations that I had. The team are a delight to work with. Really friendly and approachable. I am very grateful for the outstanding service which they provided and would thoroughly recommend them. A huge thank you and a special mention to Scott for his efforts.

K · 7 May 2018

★★★★★ 5/5

Google

Amazed at the efficiency and close communication of the staff at Whitegates Leicester. They exceeded any expectations that I had. The team are a delight to work with. Really friendly and approachable. I am very grateful for the outstanding service which they provided and would thoroughly recommend them. A huge thank you and a special mention to Scott for his efforts.

K · 31 March 2018

★★★★★ 5/5

Google

Amazed at the efficiency and close communication of the staff at Whitegates Leicester. They exceeded any expectations that I had. The team are a delight to work with. Really friendly and approachable. I am very grateful for the outstanding service which they provided and would thoroughly recommend them. A huge thank you and a special mention to Scott for his efforts.

K · 28 September 2017

★★★★★ 5/5

Google

From the day we decided to put our house on the market Andrew and his team have been nothing but helpful friendly giving advice when needed i can honestly say we have nothing but admiration for the way they helped us through the selling of our property i would fully recomend this company to any other potential buyers.

Janet · 13 July 2017

★★★★★ 5/5

Google

My first house and Whitegates has been amazing throughout the whole transaction. Alex was very supportive any emails or calls were answer in a timely manner. Thank you guys so much for making everything so easy for me. Whitegates are the best and very professional.

Aisha · 6 May 2021

★★★★★ 5/5

Google

My first house and Whitegates has been amazing throughout the whole transaction. Alex was very supportive any emails or calls were answer in a timely manner. Thank you guys so much for making everything so easy for me. Whitegates are the best and very professional.

Aisha · 30 March 2021

★★★★★ 5/5

Google

I rented a property from Whitegates in Leicester and from start to finish they were excellent! I personally work very long hours so the fact they answer my calls in the evening and even on Sunday was a real help! I would certainly recommend them to anyone else!

Amelia · 13 July 2017

★★★★★ 5/5

Google

Excellent from start to finish. Finding a house can be daunting but the guys in the Leicester office made the process as stress free as possible. Would highly recommend anybody looking to buy or sell to use Whitegates. Absolutely superb from John and the team.

Ben · 13 July 2018

★★★★★ 5/5

Google

My thanks to Harpal Sian, property consultant at Whitegates. I went in yesterday and while they did not have a property for me, Harpal was extremely helpful in providing me with alternatives. Really grateful for that. Thank you.

Shevonne · 12 July 2020

★★★★★ 5/5

Google

I deal with this letting agent on a daily basis and they are always really prompt with anything I need help with. A special shout out to Scott Haines who is a delight to speak to and delivers excellent customer service!

Gemma · 13 July 2018

★★★★★ 5/5

Google

I would highly recommend Whitegates for any of your rental or sale or purchase needs. Mitul is absolutely amazing. His client care, attention to detail and professionalism is just amazing. One extremely happy clientPositiveResponsiveness, Quality, Professionalism, Value

Jag · 28 May 2020

★★★★★ 5/5

Google

I found Whitegates to be extremely professional & with their assistance able to push through our purchase to our satisfaction. Thanks to Andrew’s knowledge & experience it was a pleasure to do business with the company.

Trevor · 4 July 2020

★★★★★ 5/5

Google

John and his team went over and above the call of duty; chasing solicitors, vendors and the management company etc. Brilliant communication. Without them I am doubtful that my purchase would have got over the line. Extremely grateful.

Simon · 13 July 2019

★★★★★ 5/5

Google

I found Whitegates to be extremely professional & with their assistance able to push through our purchase to our satisfaction. Thanks to Andrew’s knowledge & experience it was a pleasure to do business with the company.

Trevor · 30 March 2020

★★★★★ 5/5

Google

Andrew has been fantastic. It is our first time renting and moving out and hes been able to answer any questions we have. Very welcoming and makes the process seem much less daunting!PositiveResponsiveness, Quality, Professionalism

Shannon · 9 June 2020

★★★★★ 4/5

Google

I have moved a number of times and was pleasantly surprised with the efficient service provided by Whitegates. My valuation from Mr Ratcliffe was higher than expected and my property received full asking price. Would recommend fully.

Matt · 13 July 2019

★★★★★ 1/5

Google

Unprofessional estate agents with an inaccurate description of a house that they are selling. They stated that a house had a driveway and off-road parking, however there was not a dropped kerb which means that parking on the small space infront of the house is illegal . The property owner said that he was the owner of whitegates estate agency. He was so unprofessional that he put us off buying the property. Strange to believe that the changes that he had done to the house made the property look worse than it had done when previously sold. It took a long while for anyone to phone back from the estate agents.NegativeResponsiveness, Professionalism

Ashby · 27 June 2020