Whitegates Leicester reviews

★★★★★ 1/5

Google

It has been 5 weeks since moving in and I still have no central heating due to a broken boiler. I have called whitegates at least 20 times and sent countless emails but this issue has not been resolved. I regret trusting this agency, they have wasted hours of my time and caused a lot of stress. If the boiler is broken the property should not even be advertised. The staff are friendly but incompetent and out of their depth.

Cameron · 6 May 2020

★★★★★ 1/5

Google

It has been 5 weeks since moving in and I still have no central heating due to a broken boiler. I have called whitegates at least 20 times and sent countless emails but this issue has not been resolved. I regret trusting this agency, they have wasted hours of my time and caused a lot of stress. If the boiler is broken the property should not even be advertised. The staff are friendly but incompetent and out of their depth.

Cameron · 30 March 2020

★★★★★ 1/5

Google

Unprofessional estate agents with an inaccurate description of a house that they are selling. They stated that a house had a driveway and off-road parking, however there was not a dropped kerb which means that parking on the small space infront of the house is illegal . The property owner said that he was the owner of whitegates estate agency. He was so unprofessional that he put us off buying the property. Strange to believe that the changes that he had done to the house made the property look worse than it had done when previously sold. It took a long while for anyone to phone back from the estate agents.

Ashby · 30 March 2020

★★★★★ 1/5

Google

It is a good agency with a wide range of selection. The agents are very good at securing business. However, when it comes to the end of the rental contract, I do not know who to contact as the agent who is responsible to my contract is no longer in the company. Since it is a big company, there is no definite people I could make contact with. The administration within is terrible. It took about a week's time to reply each of my email. Up till this moment, there is no clear solution in how I can end the tenancy properly.

Kwan · 13 July 2019

★★★★★ 1/5

Google

Is it just me or does everyone have to wait ages for their call to be answered....and everytime I press 1 for sales why do I get put on hold for ages and then I get somebody from the lettings side answer my call and tells me I should of pressed 1 for sales ...which I did..then they take my details and hopefully someone from sales should return my call...I appreciate companies like to cut staff numbers but to keep costumers waiting for ages..as if your doing them a favour. .is unacceptable

Mr · 13 July 2019

★★★★★ 1/5

Google

Awful customer service and administration processes. Moved out of a rented property in October and was advised to hold fire with standing orders etc until a reimbursement of £95 from last months rent was owed to me. I’ve since learnt that there was no need to keep the standing order active and at the beginning of December, another months rent came out which they then sent to the landlord. Whitegates are adamant that they can’t refund me my money until they get it back from the landlord. I’m still in the process of getting my money back from Whitegates and had spoken to citizens advice bureau concerning this as I was getting no where with Whitegates directly and extremely stressed. At one point (and then another) I was told that the money would be in my account in 7 working days and when it didn’t come through I found out that this was a lie and they could only apologise for their mistake but still couldn’t refund me my money. I had spoken to many staff members, including the associate directors of Whitegates who to this day are still “looking into it.” Don’t rent from these people unless you’ve have lots of time on your hands to call, email and escalate matters and to then be disappointed with lies and unreturned promised phone calls. ***** The reply from them below illustrates how useless they are. Whitegates transferred on the overpayment to the landlord accidentally out of contract without making the necessary checks and are not prepared to take any ownership for their mistake. Until THEY recoupe the money THEY sent to the landlord in THEIR ERROR, they are unprepared to reimburse me. DO NOT RENT FROM THEM!

Kim · 13 July 2019

★★★★★ 2/5

Google

Really helpful service and very customer friendly - until the date we moved into our rented property. Upon the date of move in we were only informed then and there that the water meter was broken and would require fixing. Between us two tenants we were given one set of keys, and were told we would need to pay for a new set ourselves. One of the keys needed was for the front door to the building, and would require permission from the landlord to then be given to the building owners to provide another key. Been in the property for 6 weeks and have only just been confirmed we can get a new key for the building - supposedly the landlord took a very long time to give permission, something we weren't very aware of because Whitegates were very inconsistent in keeping us in the loop - several emails ignored, passed from team member to team member with little progress. Overall cost of getting new keys - £42. Not a nice surprise to move in to, and has been quite tricky to balance two tenants with one building key - forced to twiddle my thumbs for hours on end because I travel for work and my partner needed the key so I've been locked out of the flat a few times. Didn't provide us with keys (that they had in their office) for our balcony doors for around 4 weeks of moving in (potentially 3, 3 and a half). Not particularly transparent advertising the property with 'canal views' and then not allowing us access to the balcony viewing space for nearly a month from moving in. Reported a broken window in person and online - haven't heard anything in two weeks. Overall, Whitegates were absolutely fine and a pleasure to work with until we moved in, then suddenly got the impression we weren't really important to them as customers - bit frustrating given we've paid £300 just for the application and then various fees and deposits etc - totaling about £2000 from beginning of process to moving in. Want to reiterate no employee has ever been rude to us or seemingly acted maliciously - just that the level of service has been well below par. A shame, as the flat itself is lovely. Were a friend or colleague ask if I were to recommend their services, I would probably suggest they look elsewhere.

George · 13 July 2019

★★★★★ 5/5

Google

I would like to thank Milanna from leicester property Management Team for her swift and prefessional actions dealing with a problem that i have had on the property that im renting,thank you.

Rodrigo · 13 July 2019

★★★★★ 5/5

Google

After seeing an apartment within my first viewing I knew it was exactly what I wanted and brannon talked with me whenever I had questions being a first time buyer. He gave me advice that I highly required and supported me when I didn't know who to contact. I was struggling after being given a date of completion and then turning up to find out It had been delayed Whitegate as a team really calmed me down and brannon and scott showed face and where there as a point of contact when I was on the phone all day they gave me contact numbers and helped me with knowledge on who to contact once again Lorraine who also works in the office really pushed for things to progress and worked hard even when unable to be in person constantly keeping me in the loop

Toby · 13 July 2019

★★★★★ 1/5

Google

Hello blow is the letter I wrote to James Powdrill he is one of the associate director of whitegates. I have also written his response below. ITS BEEN ALMOST 2 WEEKS AFTER HE EMAILED ME AND NOTHING SINCE THEY JUST DONT CARE LONG AS YOU PAY 💰 ONE OF THE MOST RUDE CUSTOMER SERVICE EXPERIENCES IVE EVER HAD BY MALINA, absolutely shocking. Hello james, I am writing this letter out of frustration am not the type of person to write online reviews and things but your staff at the Leicester branch (melton road Leicester) are poor to say the least and have no idea what theyre doing, I shouldn’t really be that shocked because its been like that from the start and even the manger don’t seem like she gives two sh33s, and couldn’t even be bothered to call me call or even email me after about 10 calls and was told she would be and not even one response to this day. The latest issue the wifi has not been working for almost a month now! I have been passed from one person to other initially celeste was dealing with the matter, who was asking basic questions that she should have been asking the landlord??? like the account details of the wifi, after pointing out to her that she should be asking the landlord, she stopped emailing me then she must have thought I cant deal with him and then I was passed on to Millina (I think that’s her name) after promises of call backs vie heard nothing not even a email. She thought I was the land lord!!!! After about 4 calls she says I thought you was the land lord!!! She then promised me that if the land lord does not fix the issues within the week she would arrange for wifi to be set up and then charge the landlord after wards, after i explained I am paying for wifi and I need it for work and when advertised the property came with wifi and I am not happy to pay the full price when I am not getting all the services I am paying for. After that promise from Mallina, ive heard nothing that was 3 weeks ago. There been so many other issues from the start, just to mention one more, they let workers in the house without letting the residents knowing!!, and the work man switched off the fridge with all my food in it, adam hooley was dealing with issue at time if he told us work men where coming I would have moved all my food to a differet fridege. I came home at 10 to all my food ruined. I think he does not know how to use his phone ive never had a call from him ever on updates, after leaving him a voice message he was saying sorry at 11pm via text and not answering my calls. The customer service and commination is the worst I have ever seen in my life don’t understand how professional company can operate in this way and cannot wait for my tenancy is over with white gate / martin & co. and if I was I could afford to just get out the contract I would immediately. I will also be reporting this to the house standard there’s holes in the floor and exposed wiring. I will not be paying full rent until the wifi is fixed, as i am having to pay extra for a service that should be included. God knows when the last time the radiators were drained, the shower head is celotaped on, and the sofa is a is a joke !!! the extractor fan in the kitchen hasn’t work since I got there 7 months ago so the kitchens got grease everywhere. James response, , Thank you for your email. I can only apologise for the issues you are facing at 4 Towles Mill. I am in the process of investigating this matter with our team at Syston and your landlord and I will of course come back to you shortly with a full response. I am sorry you have also felt the need to leave a negative Google review as well. Please leave this matter with me for a short time and I will respond in full. Kind regards, James Been 2 weeks mate NOT HEARD NOTHING, Cheers 🥂 these are the sofas they provide under " Fully Furnished"

Musleh · 5 July 2019

★★★★★ 1/5

Google

Very appauling. Rented a property & was given notice to evacute. Reason: Landlord entered the property at 2am and i was not happy.. My elderly mother lives with me and the landord says its there property. Landlord left there fridge etc in the rear garage and i was told work around the space. I evacuated property as notice, my deposit is being cut as the front garden grass has not been cut, window handle broken. I have had the carpets steam cleaned, rear garden cut and spent on decorating. Whitegates has not helped me in this situation at all. Appauling.

DipYour · 5 July 2019

★★★★★ 1/5

Google

I would give 0 star if I could.Totally waste of time. The worst purchase experience ever. Waited for half hour for viewing, and then was told, nobody shows up. I have to chase them daily for any update. Complain to director twice, did not help at all. And viewer has no knowledge at all. All he said is I have to ask office for details. Waited for 6 months for one purchase. Then I was told, they cannot sell the property. Cost me six months of time, fees for their broker advisor, survey. Whitegates has the most nice looking office, however, they are not check their properties, they do not care about their customer, they are not professional!

Janet · 7 May 2019

★★★★★ 5/5

Google

I never seem to find the time to leave a review but feel in this case I really have to pass on how happy we have been with the service from Whitegates Leicester office . We had 2 properties to sell and choose Whitegates to look after both sales, from the valuation with Ian we felt confident with his knowledge of house prices in our area and a real nice chap to have in your home. After getting offers on both houses in just two weeks we couldnt have been happier. We are now almost at completion on both properties and I have to mention Brannon and Chelsea at the office , a total credit to the company, no matter how many times I called with countless questions they are always calm warm and friendly and helped keep us focused on the end goal. We never plan on moving again ... Ever!! But if we did they would be my first call. Would highly recommend. Carl

Carl · 7 May 2019

★★★★★ 1/5

Google

Awful customer service and administration processes. Moved out of a rented property in October and was advised to hold fire with standing orders etc until a reimbursement of £95 from last months rent was owed to me. I’ve since learnt that there was no need to keep the standing order active and at the beginning of December, another months rent came out which they then sent to the landlord. Whitegates are adamant that they can’t refund me my money until they get it back from the landlord. I’m still in the process of getting my money back from Whitegates and had spoken to citizens advice bureau concerning this as I was getting no where with Whitegates directly and extremely stressed. At one point (and then another) I was told that the money would be in my account in 7 working days and when it didn’t come through I found out that this was a lie and they could only apologise for their mistake but still couldn’t refund me my money. I had spoken to many staff members, including the associate directors of Whitegates who to this day are still “looking into it.” Don’t rent from these people unless you’ve have lots of time on your hands to call, email and escalate matters and to then be disappointed with lies and unreturned promised phone calls. ***** The reply from them below illustrates how useless they are. Whitegates transferred on the overpayment to the landlord accidentally out of contract without making the necessary checks and are not prepared to take any ownership for their mistake. Until THEY recoupe the money THEY sent to the landlord in THEIR ERROR, they are unprepared to reimburse me. DO NOT RENT FROM THEM!

Kim · 31 March 2019

★★★★★ 1/5

Google

Hello blow is the letter I wrote to James Powdrill he is one of the associate director of whitegates. I have also written his response below. ITS BEEN ALMOST 2 WEEKS AFTER HE EMAILED ME AND NOTHING SINCE THEY JUST DONT CARE LONG AS YOU PAY 💰 ONE OF THE MOST RUDE CUSTOMER SERVICE EXPERIENCES IVE EVER HAD BY MALINA, absolutely shocking. Hello james, I am writing this letter out of frustration am not the type of person to write online reviews and things but your staff at the Leicester branch (melton road Leicester) are poor to say the least and have no idea what theyre doing, I shouldn’t really be that shocked because its been like that from the start and even the manger don’t seem like she gives two sh33s, and couldn’t even be bothered to call me call or even email me after about 10 calls and was told she would be and not even one response to this day. The latest issue the wifi has not been working for almost a month now! I have been passed from one person to other initially celeste was dealing with the matter, who was asking basic questions that she should have been asking the landlord??? like the account details of the wifi, after pointing out to her that she should be asking the landlord, she stopped emailing me then she must have thought I cant deal with him and then I was passed on to Millina (I think that’s her name) after promises of call backs vie heard nothing not even a email. She thought I was the land lord!!!! After about 4 calls she says I thought you was the land lord!!! She then promised me that if the land lord does not fix the issues within the week she would arrange for wifi to be set up and then charge the landlord after wards, after i explained I am paying for wifi and I need it for work and when advertised the property came with wifi and I am not happy to pay the full price when I am not getting all the services I am paying for. After that promise from Mallina, ive heard nothing that was 3 weeks ago. There been so many other issues from the start, just to mention one more, they let workers in the house without letting the residents knowing!!, and the work man switched off the fridge with all my food in it, adam hooley was dealing with issue at time if he told us work men where coming I would have moved all my food to a differet fridege. I came home at 10 to all my food ruined. I think he does not know how to use his phone ive never had a call from him ever on updates, after leaving him a voice message he was saying sorry at 11pm via text and not answering my calls. The customer service and commination is the worst I have ever seen in my life don’t understand how professional company can operate in this way and cannot wait for my tenancy is over with white gate / martin & co. and if I was I could afford to just get out the contract I would immediately. I will also be reporting this to the house standard there’s holes in the floor and exposed wiring. I will not be paying full rent until the wifi is fixed, as i am having to pay extra for a service that should be included. God knows when the last time the radiators were drained, the shower head is celotaped on, and the sofa is a is a joke !!! the extractor fan in the kitchen hasn’t work since I got there 7 months ago so the kitchens got grease everywhere. James response, , Thank you for your email. I can only apologise for the issues you are facing at 4 Towles Mill. I am in the process of investigating this matter with our team at Syston and your landlord and I will of course come back to you shortly with a full response. I am sorry you have also felt the need to leave a negative Google review as well. Please leave this matter with me for a short time and I will respond in full. Kind regards, James Been 2 weeks mate NOT HEARD NOTHING, Cheers 🥂 these are the sofas they provide under " Fully Furnished"

Musleh · 31 March 2019

★★★★★ 5/5

Google

I bought a property through Whitegates, I dealt with Sam Nealon who was extremely professional, kept us up to date on all developments, nothing was to much trouble, would definitely recommend.

Charlie · 13 July 2019

★★★★★ 1/5

Google

Very appauling. Rented a property & was given notice to evacute. Reason: Landlord entered the property at 2am and i was not happy.. My elderly mother lives with me and the landord says its there property. Landlord left there fridge etc in the rear garage and i was told work around the space. I evacuated property as notice, my deposit is being cut as the front garden grass has not been cut, window handle broken. I have had the carpets steam cleaned, rear garden cut and spent on decorating. Whitegates has not helped me in this situation at all. Appauling.

S · 25 November 2018

★★★★★ 1/5

Google

The first interactions were very professional but after they had secured our business the service was not of the same standard. After checking our property listing we could see a bedroom had been missed off, which took several calls to get corrected. It was agreed Whitegates would carry out the viewings due to us working full time, however when a potential buyer turned up 5 minutes late on a Friday evening the estate agent had already left, leaving the potential buyer sat outside. After some time we decided to remove the house from sale but 4 weeks later we are still trying to get Whitegates to remove our property from their website. Currently Whitegates are still attempting to arrange new viewings and refuse to remove our property from their website despite numerous telephone calls, live chats and email confirmations.

Richard · 13 July 2018

★★★★★ 1/5

Google

I had the worst experience with whitegates I wouldn t recommend them at all.They have a policy of keeping you waiting and delaying every proceedure to the most.On top of that I lost about £1000 because of their lack of consistency.Even though you might consider the permanent solution that you provided enough I should inform you that clients shouldn t pay for your offices mistakes and you ahould be more carefull on what apartments you suggest.You didin t evem have an idea of what the property was.the only window had access to a yard full of garbadge that smelled terrible so apart from the rest it was very unhealthy for anyone to live there. I hope my feedback will give you the opportunity to change your policy.

Christianoula · 13 July 2018

★★★★★ 5/5

Google

Excellent service - really felt like they went the extra mile for me. I have used them twice now and both times they have been able to secure me an offer on the opening weekend that it went to market. Communication was excellent, clear and thorough and, at times, in their own time in the evenings. Their negotiating skills are very strong, having successfully negotiating with my buyer to up their offer by a substantial amount within 15 minutes. Can't recommend enough - thank you, Whitegates.

Ed · 7 May 2018

★★★★★ 5/5

Google

Normally don't do these reviews but was really impressed with Ian Ratcliffe and his team. Knowledgeable, but more importantly felt like I could trust them with the advice they gave

Bradley · 13 July 2019

★★★★★ 1/5

Google

It's really a shame that they cannot manage their viewings and they mess everything up! We arranged a viewing but last minute they called me and they asked me to go to the flat and ask for someone else (named Danny) to buzz me in and show me around! I've explained that I won't do that because I'm a woman and I don't want to just enter into a house with a stranger and I want everything to happen in a professional way. Then they didn't know what to say and they promised to called me back and rearrange the viewing! What was that???!!! Never happen anything like this in my life!!!

Georgia · 31 March 2018

★★★★★ 1/5

Google

It's really a shame that they cannot manage their viewings and they mess everything up! We arranged a viewing but last minute they called me and they asked me to go to the flat and ask for someone else (named Danny) to buzz me in and show me around! I've explained that I won't do that because I'm a woman and I don't want to just enter into a house with a stranger and I want everything to happen in a professional way. Then they didn't know what to say and they promised to called me back and rearrange the viewing! What was that???!!! Never happen anything like this in my life!!!

Georgia · 13 July 2017

★★★★★ 5/5

Google

Let's get one thing straight...... Mr Ian Ratcliffe was simply a pleasure to deal with. Polite, professional, and got the job done right! My advice......Ask for him by name

Taz · 13 July 2019