Every review we hold for the Leicester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePoor service, been without heating for 4 days and have a child under 1 living at the property and it still hasn’t been resolved! I am still looking for a resolution, however the staff are not helpful at all, and no one is dealing with the situation.
Kallan · 12 July 2020
Agent replied
Whilst we appreciate it must be frustrating, when parts required to be ordered to repair the boiler it does take time. It would be no different for a homeowner and it is no different if you are tenant. The repair was dealt with as quickly as possible despite it being the festive period and parts needed to be ordered. We can only apologise if this need not meet your expectation.
★★★★★ 5/5
GoogleThe experience at Whitegates for my mother and I was wonderful. The agent Mahul was very pleasant and always answered our many queries clearly and promptly. Definitely recommend!
Luciana · 30 March 2021
★★★★★ 5/5
GoogleI have had several conversations with Whitegates over the last few weeks, seeking advice in relation to my property in LE3. Aaron and Andrew have always been very informative, patient and given me lots of different things to consider before making the final decision in relation to my property. Thanks again!
Emma · 13 July 2017
Agent replied
Thank you for choosing us!
★★★★★ 5/5
GoogleI've recently began marketing my family home and the service has been fantastic! Great communication from all the team, from booking viewings and feedback from potential buyers. I know it won't be long until an offer from this very proactive agency! 10 out of 10. Keep up the good work.
Caroline · 7 May 2018
Agent replied
Thank you for choosing us!
★★★★★ 5/5
GoogleFantastic agency and very pleased to have dealt with them. They make a positive effort to sell your property, build a great rapport and give you regular feedback to keep you in the loop, all of which I wish were shown by more of the London agents I use.
Yasin · 13 July 2018
Agent replied
Thank you for choosing Whitegates. We're delighted to be your property partner!
★★★★★ 1/5
GoogleI regret choosing this company to sell my house, I have had very little viewings, very bad service all round. Viewing appointments being the most inconvenient EXPERIENCE I have ever had, agent not turning up to the booked time slot, …
Hmz · 13 April 2021
Agent replied · 12 June 2024
Sorry to hear of your dissatisfaction. I'm sure you'll understand we have little control of punctuality of the public and if some of our clients are willing then we advise to allow you to let clients view without us to minimise the amount … More
★★★★★ 5/5
Googleperfect can’t fault a thing great customer service/ help would definitely recommend and a very helpful staff like Alex who helped us through this whole thing and even went out of his way to help us 10/10 Kind regards:Gage A
23 · 30 March 2021
Agent replied
Thank you Gage, wishing you and mum all the best in your new home!
★★★★★ 5/5
Googleperfect can’t fault a thing great customer service/ help would definitely recommend and a very helpful staff like Alex who helped us through this whole thing and even went out of his way to help us 10/10
Kind regards:Gage APositiveResponsiveness, Quality, Professionalism
Gaz · 27 September 2020
Agent replied · 16 August 2024
Thank you Gage, wishing you and mum all the best in your new home!
★★★★★ 1/5
GoogleI had the 'pleasure' of dealing with Whitegates as both a Tenant and a first time buyer. Just my luck that the agent selling the property was Whitegates. Extremely unprofessional with a disgusting Property Management Team. Namely James …
Ayub · 13 April 2021
Agent replied · 8 June 2024
You were also a former staff member of ours so we will refrain from replying to your ‘review’.
★★★★★ 5/5
GoogleI bought a property through Whitegates in Leicester and use them to rent it out. They have been superb for both and I will be recommending to friends and family. A very professional company and the staff are very helpful and skilled at what they do. Thank you!
Lata · 13 July 2016
Agent replied
Thank you for choosing us!
★★★★★ 5/5
Googleperfect can’t fault a thing great customer service/ help would definitely recommend and a very helpful staff like Alex who helped us through this whole thing and even went out of his way to help us 10/10
Kind regards:Gage APositiveResponsiveness, Quality, Professionalism
23 · 6 June 2020
Agent replied · 5 June 2024
Thank you Gage, wishing you and mum all the best in your new home!
★★★★★ 5/5
GoogleUpon looking for our perfect family home, my family and I received a fantastic and extremely professional service from the team at Whitegates. Flawless from the start all the way through to completion. Very pleased client and will happily recommend you to friends and family.
Will · 13 July 2017
Agent replied
Thank you for choosing us!
★★★★★ 1/5
GoogleLack of communication. They are not fixing their own mistakes and ignores calls and emails about the issue. Through the phone management team promises to fix the mistake, but over one week nothing has been done.
Egija · 13 April 2021
Agent replied · 26 May 2024
We are sorry to hear this, please can you contact Andrew Gaunt our Customer Service Director on 0116 326 6262 or andrew.gaunt@whitegates.co.uk and we will gladly sort for you. Please note a lot of our agents are working remotely at present and it can take a few days longer than usual before we can process requests.
★★★★★ 5/5
GoogleOur investment company Southernwood Group purchased a large portfolio of properties through Scott Haines at Whitegates Leicester. We've found him to be attentive and completely professional throughout the process and as investment buyers found him and Whitegates excellent to deal with.
Irvine · 13 July 2019
Agent replied
Thank you for choosing us!
★★★★★ 1/5
GoogleLack of communication. They are not fixing their own mistakes and ignores calls and emails about the issue. Through the phone management team promises to fix the mistake, but over one week nothing has been done.
Agat · 14 December 2020
Agent replied
We are sorry to hear this, please can you contact Andrew Gaunt our Customer Service Director on 0116 326 6262 or andrew.gaunt@whitegates.co.uk and we will gladly sort for you. Please note a lot of our agents are working remotely at present and it can take a few days longer than usual before we can process requests.
★★★★★ 5/5
GoogleI’m always sceptical of estate agents but I found the valuer that came round, Ian Ratcliffe, very smart and professional. Well worth the cuppa tea I made him ;-) I’m going to list with this company based on his visit.
Kay · 13 July 2018
Agent replied
Thank you for choosing us!
★★★★★ 1/5
GoogleRented from this company for nearly 3 years. Absolutely atrocious customer service, delays in liaising with owners for repairs. I wouldn't recommend renting from them at all! Infact they are not worth a 1*
Bea · 12 July 2020
Agent replied
Thank you for your feedback and we are sorry you feel this way. Each landlord is different and how they respond and deal with repairs, some are prompt and some require some further chasing, regardless we always ensure our clients are aware of works required to their properties and stress to them their responsibilities as a landlord. We will ensure we communicate better with tenants with progress and thank you for this feedback.
★★★★★ 5/5
GoogleCompetitive fees, professional friendly prompt good service from our main agent Scott Haines. Would have liked more continuity with the one person and better communications from and between other staff we dealt with by phone or with viewers.
Gill · 13 July 2018
Agent replied
Thank you for choosing us!
★★★★★ 5/5
GoogleNever normally write reviews, however given how stressful it is to find a new property and having had bad experiences previously, it was a delight to deal with Ian. Very helpful and professional service. Thanks.
James · 13 July 2019
Agent replied
Thank you for choosing us!
★★★★★ 5/5
GoogleHave a really good relationship with the staff at Whitegates. They are very professional and always give 100% in what they do. I have never dealt with such a lovely, hard working bunch of people. Highly recommend.
Danielle · 13 July 2017
Agent replied
Thank you for your review
★★★★★ 1/5
TrustpilotThe worst quality service I have ever…
The worst quality service I have ever experienced in the property management business. For the obvious reasons, I can not expose myself. However, I have solid evidence for their s.ty service for who is interested.
Gaby · 24 November 2018
Agent replied
Dear Gaby,
I am very sorry to see you’re dissatisfied with the service you have received. This is not intended at all.
I would like to opportunity to put this right for you and will contact you directly to resolve.
Whitegates are committed to excellent service levels which are multi-award winning and I am deeply sorry you have not received this.
I am confident we can remedy for you.
Kind regards,
Mitul Gadhia
Managing Director
★★★★★ 1/5
GoogleWorst agency ever .
For one wardrobe and few parts of wardrobe left they won't give me the deposit back as they need to pay for my "rubbish" this is how a director/manager Mitul … More
Alex21 · 1 December 2023
★★★★★ 5/5
GoogleI came in to the branch and was met with a young man called Brannon. He helped me with everything i asked with no issues. 5 star service with a smile.
Jordan · 31 March 2019
Agent replied
Thank you for your review and feedback
★★★★★ 5/5
GoogleI came in to the branch and was met with a young man called Brannon.
He helped me with everything i asked with no issues. 5 star service with a smile.
Jordan · 28 February 2019
Agent replied
Thank you for your review and feedback
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
