Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI sold my house in Holbrooks Coventry via John Madden at Whitegates mid 2025.
I bought the house in 2013 where John was representing the vendors.
John and his team provide an excellent no-nonsense approach to home sales.
Through the selling process, John was helpful, informative, and worked hard for me.
There was no pressure, clear straight forward information, a realistic sale price and answered all my questions.
When I had difficulty with buyers and solicitors, John fought in my corner to get the issues resolved & always returned my phone calls.
Whitegates Coventry made sure there were plenty of viewings which resulted in quick sale.
As a first time buyer in 2013, the service was also excellent and John was very helpful, so it shows they have a proven track record of service to help buyers & sellers.
The seller commission fees were also very reasonable.
Whitegates Coventry are highly recommended!
Thanks again John & his team!
RJ · 24 November 2025
★★★★★ 5/5
GoogleI spoke to Julia Parker on a phone call in which she helped me with numerous property enquiries. She was extremely thorough and could not do enough to help optimise my flat viewing experience! Highly recommend!
Jordan · 13 March 2026
★★★★★ 5/5
GoogleWhitegates Coventry is a highly reputable and trustworthy property consultancy known for its dedication to providing exceptional real estate services. With years of experience in the industry, Whitegates has built a strong reputation for …
Dibakar · 13 April 2025
Agent replied · 21 March 2025
Thank you for your kind words Dibakar, it is appreciated.
★★★★★ 5/5
GoogleI want to say Thank you to Whitegates for coming through for me and family when I was in distress ,there was fire alarm in my building and we have to evacuate the building, unknowingly we lock the keys in side.it was night and we were in our Pyjamas when it happened, I called and a member of the staff came to rescue us at that night to bring keys 🔑 for me.I truly appreciate and will refer people to your organisation
SUSAN · 13 March 2026
★★★★★ 5/5
GoogleI cannot thank John and the Whitegates Team enough for their professionalism and overall support. Theyhave been very kind, patient and informative and made a daunting and challenging process effortless and stress free. I highly recommend!
Joanna · 1 March 2025
Agent replied · 5 March 2025
Thanks Joanna, We really appreciate the review!
★★★★★ 5/5
GoogleWould highly recommend white gates Harry has been fantastic with a rental kept me informed all the way through and made the process so easy and was extremely helpful if I could give more than 5 stars I would thank ypu
Holly · 28 October 2025
★★★★★ 1/5
GoogleDisgusting customer service. Don't expect a smooth customer journey when requesting your deposit back. Having had a 6 month tenancy and leaving the property EXACTLY how we received it. The final inspection report by David came back blaming me for damages to the property that were already there. A few below. •The woodwork and sockets require light cleaning where necessary. •Some lightbulbs have not been replaced. •Some re-plastering work appears to have taken place in the kitchen to the ceiling. •One of the glass panels is missing to the kitchen door. •There is a heat mark showing to the worktop to the left of the kitchen sink. •There is a damaged sun lounger which has been left in the shed. •However some of the other items that were described on the inventory (of no value) as stored in the shed, have to be removed.) Having had the kitchen roof fall inches away from my wife's head and damaging my kitchen utilities due to a dodgy patch on a previous leak I was also blamed for "plaster work" done to the roof as the landlord came to patch the roof as we only had 2 weeks left on the tenancy. Along with glass missing from the kitchen door and a heat mark which the builders had caused while working in the kitchen. Long story short a nice guy called Richard confirmed the fact that the glass was missing, the roof fell due to property neglect, the gardener didn't come therefore the garden was overgrown, I didn't have shed keys so I wasn't responsible for what was in there and the landlord confirmed the mark could have been from the builders and advised they need my final bills in order to refund the deposit. 2 months after leaving the property and still no refund of deposit in sight. And 2 weeks after sending David my final bills and proof of payments and I've not heard back from him since. Also still unsure if the sockets have been dusted yet as I'm sure that will be coming out of my deposit to. A real shame considering David has 30+years experience in the industry yet a young lad like Richard is a lot quicker to resolve any issues and give good suggestions. As I am a sufferer of severe anxiety the has not been a nice experience and would advise anyone to stay clear from this agency.
S · 27 March 2021
Agent replied
Thank you! We are so happy to hear this. Kind regards, The CJ Hole Team
★★★★★ 5/5
GoogleHave been consistently helpful - have provided a great service to me as landlord over 10 years, with reliable and friendly management. Staff have been prompt and fair to tenants, and always try to do a good job. Recently, Anastasia has been particularly efficient in setting up the new tenancy.
Jan · 5 June 2025
★★★★★ 1/5
GoogleDO NOT RENT FROM THIS AGENCY!!!!! Where do I start. First of all a few days into the letting we were left with no heating or hot water FOR THREE DAYS and when we tried to get through to the landlord/lady she inconveniently could not be reached until threatened not to pay rent. A violation of human privilege. I left the property almost 9 months ago and I am frequently receiving messages and calls from bailiffs and water companies telling them I owe them money and that they will stain my credit score if I do not pay, which whitegates also said they would cover. The fact they have accessibility to me means they breached data-protection by disclosing my name, personal address and date of birth etc.. There is no way they should have my details as I never signed a contract with any company other than whitegates. Whitegates is a truly pathetic agency with no regards for it's tenants, especially students. Plenty more happened which I would be happy to disclose to anyone who would like to get in touch. Please do not use this agency, you run at your own risk if you do and they have left over £1,000 of debt which companies are now saying I am liable for which include water bills (which whitegates should cover as stated In the contract and if we go over the limit we pay the money directly to whitegates) and Council tax (which students are exempt from) Again, DO NOT USE THIS AGENCY Edit: Seen the response 1st- My main concern is not the outstanding bills, but it was the fact I was not able to get someone to repair heating and hot water for three days, even when persisting with calling them. 2nd- Water bill WAS included for the year I was there and whenever we had gone over the limit we were provided, the estate agent at WHitegates said Whitegates themselves would contact us but here I am a year later getting a call from a different water company I have never heard of and that I never signed a contract with calling my phone saying I owe money. Also if Data Protection was not breached then how would they get my number and know my address? I do not need to speak to anyone to rectify anything as I have paid everything to do with Whitegates, the only company I signed a contract with. I just want anyone reading to look at other Letting agencies as they are more likely to provide a better service than this one.
Anonymous · 27 March 2020
Agent replied
I'm sorry that you feel that you have had a bad experience. Hard to comment because you are indeed anonymous. Your main concern appears to be the fact that you are being pursued for unpaid service bills. You are responsible for services including council tax until the tenancy conclusion. It is your responsiblilty to communicate with service providers including the local authority regarding council tax. You should have provided them with details of your student status. Your obligations are clearly stated within the signed tenancy agreement and from your comments, it appears that you have not adhered to them. If water was included in your rent, then you must let me know which property it relates to and we will be able to clear the matter up immediately. However, I believe it is highly unlikely that we have advised you that you are not responsible for water services and we most certainly would never advise you that we would cover the costs. That is nonsense. Additionally you have made a FALSE ASSERTION regarding a breach of data protection regulations. We have not and if you believe we have, then you should report us immediately rather than make public statements that cannot be adequately answered. I am unable to comment on the heating/hot water comment. We are obligated to contacting our clients before proceeding with repairs. I am also unsure if we were responsible for management of your tenancy. The tenancy may have been manged by the landlord directly? In summary, if we are at fault, then we are happy to rectify the situation and resolve the matter. Therefore I propose that you contact us directly and we can properly investigate the matter, which is currently ambiguous to say the least.
★★★★★ 1/5
GoogleDO NOT RENT FROM THIS AGENCY!!!!!
Where do I start.
First of all a few days into the letting we were left with no heating or hot water FOR THREE DAYS and when we tried to get through to the landlord/lady she inconveniently could not be reached until threatened not to pay rent. A violation of human privilege.
I left the property almost 9 months ago and I am frequently receiving messages and calls from bailiffs and water companies telling them I owe them money and that they will stain my credit score if I do not pay, which whitegates also said they would cover. The fact they have accessibility to me means they breached data-protection by disclosing my name, personal address and date of birth etc.. There is no way they should have my details as I never signed a contract with any company other than whitegates.
Whitegates is a truly pathetic agency with no regards for it's tenants, especially students. Plenty more happened which I would be happy to disclose to anyone who would like to get in touch.
Please do not use this agency, you run at your own risk if you do and they have left over £1,000 of debt which companies are now saying I am liable for which include water bills (which whitegates should cover as stated In the contract and if we go over the limit we pay the money directly to whitegates) and Council tax (which students are exempt from)
Again, DO NOT USE THIS AGENCY
Edit: Seen the response
1st- My main concern is not the outstanding bills, but it was the fact I was not able to get someone to repair heating and hot water for three days, even when persisting with calling them.
2nd- Water bill WAS included for the year I was there and whenever we had gone over the limit we were provided, the estate agent at WHitegates said Whitegates themselves would contact us but here I am a year later getting a call from a different water company I have never heard of and that I never signed a contract with calling my phone saying I owe money. Also if Data Protection was not breached then how would they get my number and know my address?
I do not need to speak to anyone to rectify anything as I have paid everything to do with Whitegates, the only company I signed a contract with.
I just want anyone reading to look at other Letting agencies as they are more likely to provide a better service than this one.
Anonymous · 19 March 2020
Agent replied
I'm sorry that you feel that you have had a bad experience. Hard to comment because you are indeed anonymous.
Your main concern appears to be the fact that you are being pursued for unpaid service bills. You are responsible for services including council tax until the tenancy conclusion. It is your responsiblilty to communicate with service providers including the local authority regarding council tax. You should have provided them with details of your student status. Your obligations are clearly stated within the signed tenancy agreement and from your comments, it appears that you have not adhered to them.
If water was included in your rent, then you must let me know which property it relates to and we will be able to clear the matter up immediately. However, I believe it is highly unlikely that we have advised you that you are not responsible for water services and we most certainly would never advise you that we would cover the costs. That is nonsense.
Additionally you have made a FALSE ASSERTION regarding a breach of data protection regulations. We have not and if you believe we have, then you should report us immediately rather than make public statements that cannot be adequately answered.
I am unable to comment on the heating/hot water comment. We are obligated to contacting our clients before proceeding with repairs. I am also unsure if we were responsible for management of your tenancy. The tenancy may have been manged by the landlord directly?
In summary, if we are at fault, then we are happy to rectify the situation and resolve the matter. Therefore I propose that you contact us directly and we can properly investigate the matter, which is currently ambiguous to say the least.
★★★★★ 5/5
GoogleI wanted to take a moment to thank one of your agents, Harry, for the exceptional service I received. Harry was incredibly helpful, professional, and attentive to my needs. He went above and beyond to ensure that I had all the information I needed and made the process as smooth as possible.
Laythan · 29 March 2025
★★★★★ 5/5
GoogleI chose Whitegates (having looked in detail at 4 other local Estate Agents) to manage a one bedroom flat rent in Drapers Field . I chose them because they offered a very good value, competitive percentage rate to manage the let.
John (Director) provided a realistic estimate for the rent I should charge and was very knowledgeable about the local market and very easy to deal with.
Anastasija, who handled the rental process, was super efficient: she answered all my many e-mails (a veritable e-mail blizzard of them in fact!) in a very timely manner and very efficiently.
They were able to secure a quality tenant in a very short period of time, largely because they had skilfully laid the foundations for the let by excellent communication and their expert knowledge of the local market.
Highly recommended.
Dr · 25 October 2025
★★★★★ 5/5
GoogleJust want to say thank you John for great service in providing us with a formal valuation. Very friendly, approachable, answered our questions, knowledgable, and thorough. We got an appointment very quickly. Very happy overall.
Cath · 15 August 2025
★★★★★ 5/5
GoogleWe want to thank Whitegates for being our agent for over 20 years. The staff at Whitegates have always been helpful, friendly and quick to take action on any matter that arose relating to our property. We would highly recommend them to anybody thinking of letting or selling a property. Thank you Whitegates.
Kim · 13 March 2026
★★★★★ 5/5
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Emmanuel · 22 October 2022
★★★★★ 5/5
TrustpilotAmazing!
I cannot thank John and the Whitegates Team enough for their professionalism and overall support. Theyhave been very kind, patient and informative and made a daunting and challenging process effortless and stress free. I highly recommend!
Joanna · 28 February 2025
★★★★★ 1/5
GoogleOne of the most unprofessional and poor valued letting agency in Coventry. They never attend tenants repair calls and solve the house issues.
Be careful with them as try to deduct for enormous amount from deposit. I won’t recommend White gates letting agency anyone.NegativeProfessionalism
Gopi · 6 June 2022
Agent replied · 5 June 2024
You have been charged rent up until the end of your notice period. You believe you should be charged rent up to the day that you surrendered keys. We act for the owner and are therefore obligated to charge rent for the correct period.
During your nine month tenancy you raised 13 repair issues and there was an ongoing complication with the hot water tank, which eventually involved contacting the manufacturer. On each occasion contractors have been instructed and various works have been completed. Your statement regarding repairs is utterly false. During your tenancy the landlord spent £1015.80p on repairs.
You did not clean the property, which was newly refurbished before you moved in and the landlord was dissatisfied with excessive wear to the decoration. A negotiated deposit deduction was agreed between you and the landlord and you have chosen to make at false statement within this review rather than invoke the formal deposit dispute resolution procedure available to you.
This is an objective response to your assertions that you have chosen to publish online for all to see.
★★★★★ 1/5
GoogleOne of the most unprofessional and poor valued letting agency in Coventry. They never attend tenants repair calls and solve the house issues. Be careful with them as try to deduct for enormous amount from deposit. I won’t recommend White gates letting agency anyone.
Gopi · 27 March 2022
Agent replied
You have been charged rent up until the end of your notice period. You believe you should be charged rent up to the day that you surrendered keys. We act for the owner and are therefore obligated to charge rent for the correct period. During your nine month tenancy you raised 13 repair issues and there was an ongoing complication with the hot water tank, which eventually involved contacting the manufacturer. On each occasion contractors have been instructed and various works have been completed. Your statement regarding repairs is utterly false. During your tenancy the landlord spent £1015.80p on repairs. You did not clean the property, which was newly refurbished before you moved in and the landlord was dissatisfied with excessive wear to the decoration. A negotiated deposit deduction was agreed between you and the landlord and you have chosen to make at false statement within this review rather than invoke the formal deposit dispute resolution procedure available to you. This is an objective response to your assertions that you have chosen to publish online for all to see.
★★★★★ 1/5
GoogleDisgusting customer service. Don't expect a smooth customer journey when requesting your deposit back.
Having had a 6 month tenancy and leaving the property EXACTLY how we received it. The final inspection report by David came back blaming me for damages to the property that were already there. A few below.
•The woodwork and sockets require light cleaning where necessary.
•Some lightbulbs have not been replaced.
•Some re-plastering work appears to have taken place in the kitchen to the ceiling.
•One of the glass panels is missing to the kitchen door.
•There is a heat mark showing to the worktop to the left of the kitchen sink.
•There is a damaged sun lounger which has been left in the shed.
•However some of the other items that were described on the inventory (of no value) as stored in the shed, have to be removed.)
Having had the kitchen roof fall inches away from my wife's head and damaging my kitchen utilities due to a dodgy patch on a previous leak I was also blamed for "plaster work" done to the roof as the landlord came to patch the roof as we only had 2 weeks left on the tenancy.
Along with glass missing from the kitchen door and a heat mark which the builders had caused while working in the kitchen. Long story short a nice guy called Richard confirmed the fact that the glass was missing, the roof fell due to property neglect, the gardener didn't come therefore the garden was overgrown, I didn't have shed keys so I wasn't responsible for what was in there and the landlord confirmed the mark could have been from the builders and advised they need my final bills in order to refund the deposit.
2 months after leaving the property and still no refund of deposit in sight. And 2 weeks after sending David my final bills and proof of payments and I've not heard back from him since. Also still unsure if the sockets have been dusted yet as I'm sure that will be coming out of my deposit to.
A real shame considering David has 30+years experience in the industry yet a young lad like Richard is a lot quicker to resolve any issues and give good suggestions. As I am a sufferer of severe anxiety the has not been a nice experience and would advise anyone to stay clear from this agency.NegativeQuality, Professionalism, Value
S · 21 July 2021
★★★★★ 1/5
GoogleI cannot recommend Whitegates at all. While they may have numerous excuses for their behavior, I strongly advise against renting from them. My experience was extremely frustrating. They also withheld my deposit, as indicated by previous …
Aaron · 22 June 2025
Agent replied · 29 December 2025
Thank you for the the negative review with no explanation! How can this be answered or questioned without further detail.
If you have a complaint, I welcome that you approach me with it so I can help … More
★★★★★ 5/5
GoogleGreat letting agency. My 16 months letting from white gates Coventry was smooth. I’ll recommend white gates any day any time.
Johnson · 22 May 2025
★★★★★ 5/5
GoogleI have recently rent a property in Coventry using Whitegates Estate Agents. All members of this agency are very friendly, responsible and ready to help you, especially Lauren who helped us during the rental process. I would highly recommend them to everyone looking for sell or let their property.
Natalia · 27 March 2020
Agent replied
Thank you for your kind words. CJ Hole
★★★★★ 5/5
GoogleI worked with this company for 7 years - Rented one of my properties through them for 6 and have just recently sold it through them as well - although I now own my own estate agency I wanted them to deal with it because I trust them.
These guys are simply the BEST in Coventry. They are fair with tenants, understanding and have the owners best interests at heart whilst doing a fantastic job.
If you have a property to rent or sell in Coventry look no further than Whitegates because they are the best people to help you do it.
Matthew · 19 November 2022
Agent replied
Thank you Matt.
Much appreciated
★★★★★ 1/5
GoogleI cannot recommend Whitegates to anyone. They may have numerous excuses to defend their behavior, but I urge you not to rent from them. My experience was incredibly frustrating.
Past reviews speak for themselves! 👇
Nothing further to say.
Arron · 2 March 2025
Agent replied · 5 March 2025
Thank you for the the negative review with no explanation! How can this be answered or questioned without further detail.
If you have a complaint, I welcome that you approach me with it so I can help … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
