Whitegates Huyton reviews

★★★★★ 1/5

Google

I’m leaving this review after seeing Apartment 4, Princes Parade, Alexandra Tower has been relisted, as I don’t want others to go through what I did. I progressed a purchase to the final stages, only for it to collapse due to the landlord/freeholder being completely uncontactable. This creates serious risk. Buying a property in this situation could leave you exposed to major financial liabilities relating to the building, including repairs or compliance issues, which could be extremely costly. None of this was made clear upfront, and I am now thousands of pounds out of pocket. Whitegates handled this extremely poorly. Communication was slow, inconsistent, and at times completely absent. I was repeatedly left chasing for updates, often with little to no clarity provided. Key information was not shared proactively, and issues only came to light late in the process when significant time and money had already been spent. At no point did I feel there was proper ownership of the situation or any urgency to resolve it. Overall, a very stressful and costly experience. I would strongly advise anyone considering this property, or working with Whitegates, to proceed with extreme caution and carry out thorough due diligence before committing.

Megan · 30 March 2026

★★★★★ 5/5

Google

I have just recently placed a property on the sales market with Whitegates. So far so good, from the initial contact with the Huyton Branch, the valuation process with James D and the initial set up process to get the property out in the Marketplace. Special thanks to Rose for her her support and advice in walking me through the various steps/requirements and information required to get to the point of advertising. The process so far has been quick and painless and Rose has been right on point with her speedy responses and helpfulness. Fingers🤞 for a quick sale.

Ian · 30 March 2026

★★★★★ 5/5

Google

I can't fault the service we received from Whitegates, beginning with James who came out to do the valuation and explained the process, right through to final completion. Joel was very efficient and kept us informed at every stage. He did his best to promote our property to interested parties. I would definitely recommend Whitegates for your property sale.

Tina · 18 November 2025

★★★★★ 5/5

Google

Had the most fantastic experience, been renting for two years and the staff are all fabulous. Even the tiniest issues are dealt with stress free, and the girls helping are all so patient and friendly. Big shoutout to Tracy for always answering questions and going above and beyond with customer service!

Ree · 23 January 2026

★★★★★ 5/5

Google

Tracy from Whitegates Huyton was very helpful and informative, she answered any questions I had with ease. Even going as far as sending me a virtual viewing for a property I was wishing to view but couldn't make it in person. Thanks again Tracy!

Sean · 13 March 2026

★★★★★ 5/5

Google

Whitegates Huyton were superb - particularly Joel. As the buyers, Joel had no obligation to support us the way he did and he was a fantastic agent. The team there worked hard to get the property over the line and I would definitely work with them should I need to in the future.

Tom · 21 December 2025

★★★★★ 5/5

Google

Josh and his team have gone above and beyond. we told Josh exactly what we wanted, the properties he found for us was exactly to our specifications, we cannot thank him enough. A good listener and acts on your requests to the best on offer available on the market. It has been a long time since we bought a property and was somewhat of a novice again. He not only found several properties to choose from but also gave us lots of free advice on the current climate of the property market. He also showed interest and empathy in our concerns, he genuinely took on board all our circumstances. I have to mention if he was busy or out of the office, he always got back to me on the telephone even out of office hours. 5 stars all around

Jules · 5 March 2025

★★★★★ 5/5

Google

I've contacted this agency for a house that was perfect for me. The agent Tracy was amazing, polite, smiling and ready to help me with application procedures and gave all the information i could possibly need. Now I live in that house and I'm happy i chose Whitegates. Special thanks to Tracy. Highly recommended!

Flüb · 4 December 2025

★★★★★ 5/5

Google

Kacey has been very helpful today, due to the property I currently live in having being sold I am having to move very quickly and expressed an interest in a property. Kacey answered my call and was very warm and friendly, she answered any questions I had and following the call provided contact details to make the process easier, she responded immediately to answer any questions I had and was very knowledgeable. Thank you Kacey for giving me hope in a very stressful situation. :)

Samantha · 18 September 2025

★★★★★ 5/5

Google

I typically have social anxiety when I go to view a home. Tracy the agent that I had was such a bubble heart warming person which made me feel as though I was able to express how I feel about the property. She didn’t discriminate against my age or made me feel like I didn’t deserve this properly which made me feel as though I had a real chance. All agents should be like Tracy because if I never had her I would have fell out of love with trying to find my first home. I wish I could say I want her again, but with how she showed me round the property I think I have found my perfect home. Thank you so much Tracy

Shannon · 28 August 2025

★★★★★ 5/5

Google

Just want to say a big thank you to Kacey for all her help and making everything easy going! Couldn’t recommend her enough thank you again Kacey ! X

Jolene · 13 February 2026

★★★★★ 5/5

Google

Excellent service throughout and great communication. Huge thanks to Joel, Jude and Josh who had particular responsibility in relation to my house sale. Especially in helping a technophobe to navigate the modern way of selling a house these days.

Tony · 15 November 2025

★★★★★ 5/5

Google

Joel and the team at Whitegates have been so supportive in our home buying process and have made us so excited! They’ve been very reassuring and always on hand to answer our questions. Thank you guys!

India · 10 December 2025

★★★★★ 5/5

Google

I recently had the privilege of working with James and Amanda at Whitegates on a complex property transaction, and I am thrilled to share my glowing review of their exceptional service! From our initial consultation to the final completion, James and Amanda exemplified professionalism, expertise, and an unwavering commitment to their clients. Navigating the intricacies of our conveyancing process was made significantly easier thanks to their clear communication and thorough understanding of the legal complexities involved. They took the time to explain each step, ensuring we felt informed and confident throughout the entire journey. What truly impressed me was their genuine dedication and proactive approach. James and Amanda went above and beyond to address any concerns we had, often anticipating potential hurdles and addressing them before they became issues. Their meticulous attention to detail and efficient handling of all aspects of the transaction were invaluable in ensuring a smooth process. Thanks to their hard work and unwavering support, we successfully navigated this complicated conveyancing work, and we are immensely grateful for everything they did. If you're looking for a reliable and knowledgeable team for your property needs, I wholeheartedly recommend James and Amanda at Whitegates. You can trust them to provide outstanding service and support throughout your journey!

Tracy · 12 August 2025

★★★★★ 5/5

Google

We Met tracy today during our house viewing. She was really helpful professional and polite. We really like here effort and attitude. Thanks Love

Iqra · 13 March 2026

★★★★★ 5/5

Google

Very helpful in the process of buying my first house, communication was quick and accurate. Good experience all round thanks to everyone especially Joel who dealt with me

Liam · 23 January 2026

★★★★★ 5/5

Google

Outstanding service from Jude and the Team at Whitegates. Purchasing our new home was hassle free, nothing was too much trouble for Jude who showed us the house and Rose in the office, for example we were not rushed when viewing the property the first or second time, all our questions were answered without hesitation. Jude’s knowledge of the property was absolutely on point. A trustworthy Team. Thank you for making this process feel positive from the minute we made contact with Jude.

Oliver · 9 December 2025

★★★★★ 1/5

Google

I was booked to view a property on the 29th November 2025 for 1:30pm , I was not told the exact address and the pin point on both Rightmove and Whitegates website was for a different property in the same road . On the day I tried to get in touch with someone just to give me the house number . I went via chat on the website of Whitegates they couldn’t tell me and said someone will be in touch , I called and I got the same answer . When me and my party finally detected where the property actually was it was 2pm and we didn’t get an answer . So we ended up moving onto our next appointment with a different estate agent .

Kuki_ · 3 December 2025

★★★★★ 5/5

Google

Whitegates was an excellent company, which I will introduced to my friends and family. Especially Joel he was the one that was handling my purchase, and he really did a good job. He was helpful and was there all the way to help with anything I needed. So I really thank joel for all the work he did when my purchase was in process. Thank you Whitegates I really appreciate it.

Lawrence · 20 August 2025

★★★★★ 5/5

Google

We sold and purchased with Whitegates and couldn't recommend them enough. The sale of our property was not as straight forward as we would have hoped, there seemed to be a new issue every week. Joel was constantly chasing our buyers & their solicitors for answers, even when we were going days without a response. I really do think without Joel chasing this sale may have fell through. Thanks so much again for all of your help!

Leah · 13 June 2025

★★★★★ 5/5

Google

Helpful and efficient team to assist potential buyers to go through every details of buying property including house viewing, making offer, referrals of mortgage or solicitor services and accepting the offer in a very smooth routine. My partner and I would give extra credit to Joseph Leyland since he is always professional to give advice and guidelines on every step.

Wing · 13 March 2026

★★★★★ 5/5

Google

I would recommend using Whitegates when looking to buy or sell your home. Selling my late Dads home was quite upsetting. Working alongside James Davenport made the whole experience actually enjoyable. James is genuinely an amazing person. He was very attentive and kept in touch throughout the whole process. Nothing was ever too much trouble with my endless telephone calls and emails. Thanks Again James.

Janet · 8 August 2025

★★★★★ 5/5

Google

This place is very attractive and with a lovely surrounding and easy to access to the Alder Hay Hospital and The Shopping centres like Aldi and etc and the house inside is lovely and the spaces in the front and back yard are enough and I'm happy with the house and the service of Whitegates too. Thank you Best regards, Jamindu Chamelika Samarakoon

Chamelika · 11 August 2025

★★★★★ 5/5

Google

I wanted to take a moment to share some feedback regarding my recent experience with Whitegates Huyton Lettings and Estate Agents. Firstly, I’d like to thank Joe for the prompt communication, professionalism in everything and assistance during viewings. I value the effort your team puts in and hope this feedback is useful in helping improve your service for future clients. Thank you for your time and support.

Michelle · 26 June 2025